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13-1
Chapter 13
Voice Messages
The TriCoder's exclusive use of voice prompts allows you to overcome
problems such as literacy, language and lighting. With proper planning, voice
prompting can make data collection significantly faster and simpler.
Why Use Voice Messages and Prompts?
•
Voice messages can be in any language.
•
The operator does not have to be able to read to perform some jobs.
•
Audible instructions can be heard in poor lighting where it is
difficult to read a LCD screen.
•
MOST IMPORTANTLY, the data collection process is faster
because the operator does not have to continually look at the
screen for instructions. This is especially useful when you do
not want or need to enter data from the keypad. Scanning bar
coded numbers from a Quantity BARPAD can make keying
unnecessary.
Voice messages and prompts are a good way to keep the operator’s
attention focused on the job at hand. Audible error messages and warnings
also help to limit mistakes and downtime.
Tips for Using Voice Prompts
Voice prompts can make data collection easier and faster, but only if used
wisely. Here are some tips on making your voice prompts user-friendly:
•
Short messages are preferable for prompts; most English
prompts can be stated in ½ second. Instead of saying, "Enter
the Item Number" say "Item". During data collection, the
typical TriCoder operator does not want to hear long messages
thousands of times. Error messages are typically longer
because they are the exception and need to provide more
precise instruction to the user.
•
Record your voice prompts calmly. A frantic sounding voice
can become irritating, especially when heard repeatedly.
•
Speak clearly. Correct pronunciation will make the voice
prompts easier to follow for all users. Use common words
that all users will understand.
•
Vary the tone of your voice for different prompts. For
example, the pre-programmed prompts for Program #1;
“Item” and “Quantity”, are recorded in a female voice while
all error messages are recorded in a male voice. Using a
different tone of voice or even a different voice for