TrangoLINK Apex™ 18 User Manual Rev. 1.0 Section: Chapter 6 - Troubleshooting
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Not showing link status
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Verify the SFP module is approved by Trango
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Ensure the SFP module is properly installed
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Ensure the port is enabled
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Check cable for damage and proper termination of connectors.
Management
If you can not telnet into the radio or open an HTTP browser session,
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Check your cable connections
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Ensure proper cable is being used cross-over vs. straight-through cable
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Check PC’s subnet to make sure it is routable to the radio’s IP address.
If there are still issues please contact Technical Support at 858-391-0010 or Email at
Before calling please make sure you have the following information.
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Serial
Number
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Description of the problem
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Steps taken so far to resolve the problem
.
The serial number can be located on the side of the Apex unit.
