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LIMITED WARRANTY
DIGITAL VIDEO RECORDER
The Imaging Systems Division of Toshiba America Information Systems, Inc. ("ISD") makes the following limited warranties.
These limited warranties extend to the Original End-User ("You[r]").
Limited Three (3) Year Warranty of Labor and Parts
The Imaging Systems Division of Toshiba America Information Systems warrants this product and parts against defects in material or
workmanship for a period of three (3) years from the date of original retail purchase by the end-user. The first year of the three year
warranty period will cover advance replacement of a defective unit and the remaining two years will be repaired by the Surveillix DVR
Support Center factory. During this period, ISD will repair or replace a defective product or part with a new or refurbished item. The user
must deliver the entire product to the Surveillix DVR Repair Facility. The user is responsible for all transportation and insurance charges
for the product to the DVR Repair Facility. ISD reserves the right to substitute Factory Refurbished Parts and / or Factory Refurbished
Product in place of those in need of repair.
Step-by-step Procedures - How to Obtain Warranty Service
[1]
Verify operation of the unit by checking the instruction manual and web site for the latest updates at
www.toshibasecurity.com
[2]
If there is a defect in material or workmanship, contact the Surveillix DVR Support Center at (877) 855-1349
[877-855-1FIX] to speak to a technical support representative and schedule service.
[3]
Arrange for delivery of the product to the Surveillix DVR Repair Facility. Products must be insured and securely packed, preferably in
the original shipping carton. A letter explaining the defect and a copy of the bill of sale or other proof of purchase must be enclosed with a
complete return street address and daytime telephone number. The Tracking Number should also be indicated on your documents.
Charges for transportation and insurance must be prepaid by the end-user.
Critical Use Disclaimer
The product is not designed for any “critical applications.” “Critical applications” means life support systems, exhaust or smoke extraction
applications, medical applications, commercial aviation, mass transit applications, military applications, homeland security applications,
nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic
property damage. Accordingly, Toshiba disclaims any and all liability arising out of the use of the product in any critical applications.
Your Responsibilities
The above warranty is subject to the following conditions:
[1]
You must retain the bill of sale or provide other proof of purchase.
[2]
You must schedule service within thirty days after you discover a defective product or part.
[3]
All warranty servicing of this product must be made by the Surveillix DVR Repair Facility.
[4]
The warranty extends to defects in material or workmanship as limited above, and not to any products or parts that have been lost or
discarded by user. The warranty does not cover damage caused by misuse, accident, improper installation, improper maintenance, or use
in violation of instructions furnished by ISD. The warranty does not extend to units which have been altered or modified without
authorization of ISD, or to damage to products or parts thereof which have had the serial number removed, altered defaced or rendered
illegible.
ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH
ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply. WITH
THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS
WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WITH RESPECT TO THE REPAIR OR REPLACEMENT OF ANY
PRODUCTS OR PARTS. IN NO EVENT SHALL ISD BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. Some states
do not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply.
No person, agent, distributor, dealer, service station or company is authorized to change, modify or extend the terms of these
warranties in any manner whatsoever. The time within which an action must be commenced to enforce any obligation of ISD
arising under this warranty or under any statute, or law of the United States or any state thereof, is hereby limited to one year
from the date you discover or should have discovered, the defect. This limitation does not apply to implied warranties arising
under state law. Some states do not permit limitation of the time within which you may bring an action beyond the limits
provided by state law so the above provision may not apply to user. This warranty gives the user specific legal rights, and user
may also have other rights, which may vary from state to state.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
Imaging Systems Division
Copyright © 2014 Toshiba America Information Systems, Inc. All rights reserved.
