Program 14-8 Alarm Pattern Assignments
Automatic Call Distribution
Strata DK40 Programming Manual Spring 1999
6-41
Program 14-8 Overview
This program selects the type of queue alarm that is sent to the Supervisor telephone for each
ACD Group. Only one alarm type is allowed for a given ACD Group. The Supervisor can
reset the alarm by pressing the flashing
5HVHW 4XHXH $ODUP
button.
DATA = 0: No Alarm
This selection disables the queue alarm.
DATA = 1: Immediate Alarm
This selection causes the system to send immediately a queue alarm to the Supervisor
telephone when the number of calls in the ACD queue exceeds the number set in
DATA = 2: Call Waiting Alarm 1 and 2
This selection allows two timed alarms to be set. Alarm 1 sounds when (X + 1) number of
calls are in the ACD queue longer than the time period set in
(X is set in
). Alarm 2 sounds when (Y + 1) number of calls are in the ACD queue longer
the time period set in
(Y is set in
). Normally, Alarm 1 is used
as a caution alarm to indicate a less critical alarm than Alarm 2.
Example:
Alarm 1 may be set to alert the Supervisor when five calls are in queue for longer than three
minutes; and Alarm 2 may be set to alert the Supervisor when ten calls are in queue for five
minutes. Once alarm 2 is activated, Alarm 1 is inactive until Alarm 2 thresholds are no longer
exceeded. Alarm 1 is an interrupted beeping tone; Alarm 2 is a continuous beeping tone.
