Program 14-73 Queue Size for Alarm 2
Automatic Call Distribution
Strata DK40 Programming Manual Spring 1999
6-39
Program 14-73
Queue Size for Alarm 2
Initialised Default:
Queue Size = 010
Program 14-73 Overview
The system causes the Supervisor
5HVHW 4XHXH $ODUP
button to flash and the
Supervisor telephone to sound a continuous beeping alarm when the number of calls in the
ACD queue exceeds the number of calls set in this program for a time duration set in
.
DATA must be set to “2” if using this option (
see Program 11-7 and See
“Program 14-8 Alarm Pattern Assignments” for more information
).
(QWHU 3URJ 0RGH
0
6SNU
4 7
+ROG
0
6SNU
: 6
+ROG
0
6SNU
& &
+ROG
0
6SNU
& &
+ROG
Processor
ACD Group Numbers
Queue Size
DK40
01~08
001~048
ACD Group No.
Queue Size
01
02
03
04
05
06
07
08
DATA = Queue Size
SELECT = 73
SELECT = ACD Group No.