Program 11 ACD Timing Assignments
Automatic Call Distribution
Strata DK40 Programming Manual Spring 1999
6-11
Program 11
ACD Timing Assignments
Initialised Default:
See table below
(QWHU 3URJ 0RGH
0
6SNU
4 4
+ROG
0
6SNU
+ROG
0
6SNU
& &
+ROG
0
6SNU
& &
+ROG
Processor
ACD Group Numbers
DK40
01~08
Code
Time
Initialised Data
Notes
1
0000~3600 sec.
0300 sec.
0000 = No Overflow
2
000~255 sec.
030 sec.
3
000~255 sec.
060 sec.
4
000~120 sec.
001 sec.
5
000~999 sec.
030 sec.
6
000~255 sec.
120 sec.
7
000~600 sec.
240 sec.
8
00~30 min.
01 min.
00 Disables Alarm Guard Timer; blocks Alarm Reset
9
00~60 min.
00 min.
00 Disables Timer
Code 1
Code 2
Code 3
Code 4
Code 5
Code 6
Code 7
Code 8
Code 9
ACD
Group
No.
Queue
Overflow
Timer
Ring
Agent
Timer
Wrap-up
Timer
RBT
before
Announce
Timer
Connect
to Music
Timer
Call
Waiting
Alarm
Timer 1
Call
Waiting
Alarm
Timer 2
Alarm
Guard
Timer
Disconnect
of ACD Call
Timer
1
2
3
01
02
03
04
05
06
07
08
DATA = Time (min. or sec.)
Code (1~9)
ACD Group No.
Music Timer (1~3)
(used only with Code 5, skip this entry for all other codes)