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Program 76-2 ACD Group DDI Alpha-Tagging Assignments

Automatic Call Distribution

Strata DK40 Programming Manual Spring 1999

6-59

No

Yes

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

Tie

Tie

Exchange

Busy

Idle

No

No

No

Yes

Or

Or

Or

Exchange

Has the queue

overflow timer in Program

11-1 expired?

Is destination

busy?

Is destination

busy? (See Note.)

Is the line

Exchange or Tie?

Is

the

system [DN]

port

assigned in

Program *14-2

idle?

Is the line

Exchange or Tie?

Is an agent

ACD

Call

button idle in the

overflow group?

Call remains in queue: the Strata DK
continuously monitors for an idle agent,
queue overflow timer – time out, or
overflow point per Program 14-5 (See
ACD Flowchart 6-2).

Exchange lines will atttempt to exit the ACD group’s queue and will route to the group’s “Queue Time-out Overflow
Destination” set in Program 14-4.

In some cases, if that destination is busy, the call remains in queue as shown below:

Only one destnation can be assigned in Program 14-4 per ACD group.

Queue Timeout Overflow
Destination is a system
[DN], port number. Program
14-4 (see record sheet )

Ring system, [DN], port
assigned in Program
14-4.

Ring an idle agent in the
overflow group or idle system
[DN] Program 14-5.

Ring the idle system [DN]
assigned in Program *14-2.

Exchange: busy override ring
system [DNs] per Programs 81,
84, 87 (no delayed ring).

Call connects to the DK
Auto Attendant calls
routed per AA assignment
programs.

The call remains in
original queue until an
agent

ACD Call

button

or an overflow
destination assigned in
Programs 14-4 or 14-5
becomes idle.

Ring idle agent

ACD Call

button: if agent answers, talk
on ACD call. if no answer,
ring another idle agent

ACD

Call

button or go to RNA

destination (ACD Flowcharts
6-8~6-11).

The call will remain in queue
until an agent or an overflow
destination assigned in
Program 14-4 or 14-5
becomes idle.

Exchange: ring
system [DN] Per
Programs 81, 84, 87
(no delayed ring).

Tie RING system
[DN] per Program
*14-2.

Queue Timeout Overflow
Destination is normal
Exchannge line ringing
assignment. Program 14-4
(321, 441)

Queue Timeout Overflow
Destination is Strata DK
built-in Auto Attendant.
Program 14-4 (320, 440)

Queue Timeout Overflow
Destination is another ACD
group. Program 14-4: (301~308)

Call enters ACD queue: calls waiting in an ACD group’s queue can be sent to
an overflow destination if they have been in queue longer than the time
duration set in Program 11-1 (Queue Over ow Timer).

Is the

destination in

Program 14-5 an idle

ACD group, or

system

[DN]

port?

0876

Notes

System [DNs] include:
Program 04 [PDNs]

Flowchart 6-3

ACD Time Out Overflow

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Summary of Contents for Strata AirLink DK40

Page 1: ...Spring 1999 726 Telecommunications Division Programming Manual ...

Page 2: ...ed Trademarks Registered Trademarks and Service Marks are the property of their repective owners Copyright 1999 Toshiba Information Systems UK Ltd Telecommunications Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval syste...

Page 3: ... Simple Programs 1 16 Multi dimensional Programs 1 16 Range Programming 1 16 Exchange Line Programming 1 16 Programming LED Buttons Keystrip Template 1 17 First time Programming 1 18 Step 1 Check Minimum Hardware Requirements 1 18 Step 2 Initialise the System 1 18 Step 3 Run Programs 92 1 9 1 19 Step 4 Run Programs 03 and 19 1 1 19 Step 5 Run Program 00 1 19 Step 6 Set Date Time and Day 1 19 Step ...

Page 4: ...oftware RAM Checksum 2 14 Code 9 Power Cycle Counter 2 14 Program 00 Part 1 Example 2 14 Chapter 3 System Station Program 01 Station Logical Port Display and or Change 3 1 Program 01 Overview 3 1 Program 02 Station Physical Port Display and or Change 3 2 Program 02 Overview 3 2 Program 03 Flexible PCB Slot Assignments 3 3 DK40 Base KSU 3 3 DK40 Expansion KSU 3 3 Program 03 for DK40 Overview 3 4 DK...

Page 5: ...ference 3 20 LED 17 TRNS Soft Key Immediate Transfer 3 20 LED 16 Executive Override Warning Tone 3 20 LED 15 External Page Included with All Call Page 3 20 LED 14 Privacy Override Warning Tone 3 21 LED 13 Auto Callback Camp on Tone 3 21 LED 12 Exchange Line Beep Tone 3 21 LED 11 Dual tone Multi frequency DTMF Tone Return 3 21 LEDs 10 and 09 Background Music Music on Hold Separation 3 21 LED 08 Dis...

Page 6: ...s 3 30 Code 9 K5RCU DTMF Receiver Inter digital Release Time 3 30 Program 12 System Assignments Basic Timing 3 31 Program 12 Overview 3 32 Code 1 Disconnect Timer On Tie Lines 3 32 Code 2 Delay Dialling Timer 3 32 Code 7 Ringing Time On DISA Lines 3 32 Code 8 Automatic Release Timer TIE Lines Only 3 32 Program 13 Defining the Message Centre 3 33 Program 13 Overview 3 33 Program 15 Assigning Exchan...

Page 7: ...47 Program 26 Built in AA Camp on Busy Time 3 48 Program 26 Overview 3 49 Program 27 DKT Handset Headset Receiver Volume Level 3 50 Program 27 Overview 3 50 Program 28 DSS Console Attendant Telephone Assignments 3 51 Program 28 Overview 3 51 Program 29 1 3 DSS Console and Number Button Assignments 3 53 Program 29 Initialised Default DSS Console Button Assignments 3 55 Program 29 1 3 Overview 3 55 ...

Page 8: ...oshiba Stratagy and or VM Integration A Tone D Tone 3 68 LED 12 Pooled Line Button Operation No Flash if No Ring 3 68 LED 11 DDI Call Camp On 3 68 LED 10 All Call Page Allowed Digital and Electronic Telephones 3 68 LED 09 No Station plus Exchange Line Conference Origination by VM 3 68 LED 05 08 Voice Mail VM Groups 1 4 3 68 LED 04 Voice Mail VM to VM Call Blocking 3 69 LED 03 Off hook Call Announc...

Page 9: ...41 Station Outgoing Call Restriction 3 93 Program 41 Overview 3 94 Program 42 0 Exchange Line to PBX Connection 3 95 Program 42 0 Overview 3 96 Program 42 1 8 PBX Access Codes 3 96 Program 42 1 8 Overview 3 96 Program 42 1Primary Clock Timing Source Reference TBSU RBSU RPTU 3 97 Program 42 1 Overview 3 97 Program 42 2 Secondary Clock Timing Source Reference TBSU RBSU RPTU 3 98 Program 42 2 Overvie...

Page 10: ...ogram 60 TBSU RBSU RBSS Circuit Operation NT or TE 3 112 Program 60 Overview 3 112 Program 61 1 Fault Test Report Destination 3 112 Program 61 1 Overview 3 112 Program 61 2 Fault Test Run Time 3 113 Program 61 2 Overview 3 113 Program 61 3 Fault Test Report Time 3 113 Program 61 3 Overview 3 113 Program 61 41 Fault Test Message 1 3 114 Program 61 41 Overview 3 114 Program 61 42 Fault Test Message ...

Page 11: ...ation Ringing Assignments 3 137 Program 73 Day 1 24 Second Delay Incoming DDI Exchange Line Station Ringing Assignments 3 144 Program 74 Day 2 Immediate Incoming DDI Exchange Line Station Ringing Assignments 3 151 Program 75 Night Immediate Incoming DDI Exchange Line Station Ringing Assignments 3 158 Programs 71 75 Overview 3 165 Program 76 1 DDI Group Alpha Tagging Assignments 3 166 Program 76 1 ...

Page 12: ...DKT Ringing Tones Exchange Line Calls 3 180 Program 80 Overview 3 180 Programs 81 89 Exchange Line Station AA Ringing Assignments 3 181 Program 81 89 Overview 3 182 Auto Attendant 3 182 Station Ringing Modes 3 183 Auto Attendant Delay Ring 3 183 Auto Attendant Program Example 3 184 Program 93 Exchange Line Identification 3 185 Program 93 Overview 3 185 Alpha Mode 3 186 Numeric Mode 3 186 Program 9...

Page 13: ...45 2 Overview 4 13 Program 45 8 9 Toll Restriction Override Code 4 14 Program 45 8 9 Overview 4 14 Programs 46 11 41 Toll Restriction Class 1 4 Parameters 4 15 Programs 46 11 41 Overview 4 15 Program 46 2 4 Toll Restriction Allowed Denied STD International Codes Assigned by Class 4 16 Program 46 2 4 Overview 4 18 Program 46 6 8 Toll Restriction Allowed Denied Local Codes Assigned by Class 4 19 Pro...

Page 14: ...gnments 5 2 LCR Conditions 5 2 LCR Exchange Line Programming Reference Table 5 3 Least Cost Routing Overview 5 4 Definition 5 4 Least Cost Routing 5 4 LCR General Parameters Program 50 1 5 4 LCR Exception Override Codes Program 50 300 319 and 50 900 919 5 4 LCR Timeout after 0 Zero is Dialled Program 50 6 5 4 LCR STD International Codes Program 51 5 5 LCR Route Plan Assignments Program 53 5 5 LCR ...

Page 15: ...ed Digits Tables 5 24 Program 55 Series Overview 5 24 Program 55 0 Delete Number of Digits From the Front of Dialled Number 5 25 Program 55 0 Overview 5 25 Program 55 1 and 2 Add Digits Before and or After the Dialled Number 5 26 Program 55 1 and 2 Overview 5 27 Program 56 LCR Station Group Assignments 5 28 Program 56 Overview 5 28 Chapter 6 Automatic Call Distribution Program 03 PIOU PIOUS ACD MI...

Page 16: ...e 6 19 Program 14 2 ACD Supervisor Passwords 6 23 Program 14 2 Overview 6 23 Program 14 2 Tie Line After Shift Overflow Substitution Destinations 6 24 Program 14 2 Overview 6 25 Program 14 3 Announcement Music Port and Queue Pattern 6 26 Program 14 3 Overview 6 27 Code 1 Announcement Port One 6 27 Code 2 Announcement Port Two 6 27 Code 3 Assigns Port for Second or Third Announcement Device 6 27 Co...

Page 17: ...ced Account Code Verified or Non verified 6 44 Code 8 Operation After Exchange Line Recall 6 44 Code 9 Recall Facility On AC15 6 44 Program 17 Tie Line Options 6 45 Program 17 Overview 6 45 LED 04 Tie Second Dial Tone Option 6 45 LED 03 Camp on Busy 6 45 LED 02 Wink Immediate 6 45 LED 01 Page Handsfree Answerback 6 45 Program 35 Station Class of Service 6 46 Program 35 Overview 6 46 LED 19 Busy St...

Page 18: ...Queue Announcement and Music Patterns 6 28 List of Flowcharts Flowchart 6 1 ACD Group Call Routing 6 57 Flowchart 6 2 ACD Group Queue Overflow Operation 6 58 Flowchart 6 3 ACD Time Out Overflow 6 59 Flowchart 6 4 ACD Overflow Point 6 60 Flowchart 6 5 After Shift Operation 6 61 Flowchart 6 6 All Agents Unavailable Operation 6 62 Flowchart 6 7 Agent Telephone Ring No Answer Operation 6 63 Flowchart ...

Page 19: ...n how to program the system with a 20 button LCD digital or electronic telephone Chapter 2 Initialisation and Test includes information for initialising and test programs Chapter 3 System and Station includes programming information for the entire system and individual stations Chapter 4 Toll Restriction includes programming information for Toll Restriction Chapter 5 Least Cost Routing includes pr...

Page 20: ...ncise programming information Conventions This manual uses these conventions Note Elaborates specific items or references other information Within some tables General Notes apply to the entire table and numbered Notes apply to specific items Important Calls attention to important instructions or information CAUTION Advises you that hardware software applications or data could be damaged if the ins...

Page 21: ...units while in the data mode of the Integrated Personal Computer Interface Also provides instructions on connecting to Telephone Application Programming Interface TAPI Stratagy Installation Maintanence Manual covers the Installation Maintanence information for the Stratagy 12 Voice Mail Systems Stratagy DK Installation Programming Guide covers the Installation Programming of the Stratagy DK Voice ...

Page 22: ...Introduction Related Documentation xxii Strata DK40DK40 Programming Manual Spring 1999 ...

Page 23: ... X 03 Flexible PCB Slot Assignments X 04 Station Logical Port Primary Directory Number Assignment X 05 Flexible Access Code Numbering X 09 Built in Auto Attendant Prompt Station Assignments X X 09 DDI Digit Translation Groups 000 069 X 09 ACD Group Tie Line Digit Assignments Groups 070 077 X 10 1 3 System Assignments X 10 4 ACD Parameters X 10 5 System Assignments X 10 ACD Group DDI Ringing Assign...

Page 24: ...ng Exchange Line Attributes X 15 Exchange Line Tenant Assignments X 16 Assign Exchange Line Groups or Dial 9 X 16 Assigning Earth Recall Signalling to Exchange Lines X 17 Tie Line Options X 17 DDI Intercept Port Number Vacant or Wrong Number X 18 Agent Names for SMIS MIS Assignments X 19 Alternate Background Music Source Slot Assignment X 23 Built in Auto Attendant AA Primary Announcement Assignme...

Page 25: ... 42 1 Primary Clock Timing Source Reference TBSU RBSU RPTU X 42 2 Secondary Clock Timing Source Reference TBSU RBSU RPTU X 43 1 Outgoing Digit Translation Enable Disable Tie Lines X 43 2 Outgoing Digit Translation Assignment Tie Lines X 44 1 4 Toll Restriction Travelling Class Override Codes X 44 91 93 Emergency Bypass of Forced Verified Account Codes X 44 1 Incoming Digit Translation Enable Disab...

Page 26: ...e Plan Assignment X 53 LCR Schedule Assignments for LCR Plans X 54 LCR Route Definition Tables X 55 LCR Modified Digits Tables X 55 0 Delete Number of Digits from the Front of Dialled Number X 55 1 2 Add Digits Before and or After the Dialled Number X 56 LCR Station Group Assignments X 60 2 6 9 SMDR Output Account Code Digit Length X 60 8 Call Forward External Remote Change Security ID Code X 60 T...

Page 27: ...ation Ringing Assignments X 75 Night Night Immediate Incoming DDI Exchange Line Station Ringing Assignments X 76 1 DDI Group Alpha Tagging Assignments X 76 2 ACD Group DDI Alpha Tagging Assignments X 77 1 Peripheral Options Door Phones PIOU PIOUS IMDU PEPU X 77 2 Door Phone Busy Signal Door Lock Assignments X 77 3 Tenant Night Ringing Over PIOU External Page Zones X 78 Exchange Line Special Ringin...

Page 28: ...2 14 3 14 4 14 5 14 6 14 71 73 14 8 14 9 15 17 18 35 39 76 2 Add on Module 29 ADMIN DK 77 1 Alarm Sensor 39 All Call Voice Page 05 10 2 31 39 Alpha Tag Set 76 1 76 2 Alternate Point Answer 10 1 Auto Attendant Built in 09 10 3 23 26 78 81 89 Automatic Busy Redial Digital Trunks 10 1 16 30 39 Automatic Callback 05 39 10 2 Automatic Hold 35 Automatic Hold Recall 34 Automatic PCB Recognition 91 1 Auto...

Page 29: ... 1 10 2 10 5 15 DAY NIGHT Mode 10 2 71 75 78 81 89 Digital Telephone Volume Levels 27 Direct Dialling Inward DDI Digit Translation Groups 000 078 09 Direct Dialling Inward DDI Intercept Numbers 17 Delayed Ringing 72 73 82 83 85 86 88 89 Delayed Dialling Timer TIE Lines AC15 Only 12 Digit Translation Inward 44 Digit Translation Outward 10 5 43 Direct Inward system Access DISA 10 1 15 60 78 Direct S...

Page 30: ...al Time VM Ports 80 160ms 10 2 DTMF Tone Return 10 2 DTMF Continuous Tone 2000 series DKT 35 Earth Recall Exchange Lines 16 Emergency Numbers 44 91 93 Exchange Line Access 16 39 40 41 Exchange Line Alpha Identification 93 Exchange PBX Feature Buttons 39 42 0 42 1 8 Exchange Line Incoming Ringing 71 75 78 81 89 Exchange Line Queuing 05 16 Exchange Line Repeat Ringing 10 1 Exchange Line Reseize Guar...

Page 31: ...up Pickup 31 Handsfree Answerback 17 31 Hold Park Recall Timing 34 Immediate Transfer with Soft Key 10 2 Initialisation system programs 91 9 91 1 90 Initialisation 91 9 92 Intercom Access 39 Intercom Volume 10 1 ISDN Timing Assignments 42 1 42 2 ISDN Analogue Bearer Service Request 61 1 ISDN Extension Bearer Service Request 62 1 ISDN Analogue Digital Transmission Pad Adjustments 61 2 61 3 ISDN Ext...

Page 32: ...ge 15 77 1 78 Night Transfer 29 39 75 77 1 77 3 78 87 89 Off hook Call Announce 03 30 31 39 On hook Dialling 32 Outgoing Call Restriction 41 49 Paging DKT EKT 31 39 Passwords Remote Programming 00 Pause Timing 12 39 PBX Access Code 42 1 8 PBX to Exchange Line Connection 42 0 Physical Port Display Change 02 Pooled Exchange Line Buttons 16 39 Port Station Number Assignment 04 91 9 Power Cycle Count ...

Page 33: ...nging Line Preference 32 81 89 Ring Time DISA 12 Saved Number Redial 39 Security Code CF EXT 05 60 8 Security Code DISA 30 05 60 Security Code R Maintenance 00 Slot Assignment 03 Software Version 00 Speakerphone Assignment 30 Speed Dial 10 1 30 39 Speed Dial Clear 92 Speed Dial Entry Timeout 10 3 Speed Dial Set Port 000 05 Standard Telephone RingingOptions 10 2 Station Class of Service 30 31 35 St...

Page 34: ...oll Restriction Override Code Revision 05 30 Transfer Privacy 10 1 10 5 Travelling Class 30 44 1 8 45 8 9 Travelling Class Code Revision 05 30 Trunk to Trunk Connection 10 1 10 2 10 5 15 Verifiable Account Codes 15 30 60 69 70 Verifiable Account Codes Revision 05 30 Voice Mail Interface 10 2 31 39 Voice or Tone Signalling 05 10 1 10 2 Volume Reset Digital Telephones 92 5 Volume Set Digital Telepho...

Page 35: ...Privacy Override enabled LED 19 ON a station can override calls and listen to an Exchange line conversation by pressing a common Exchange line button not a DN button You can set a warning tone for Privacy Override see Program 10 2 SELECT Station Logical Port Number s Buttons LEDs Light LEDs for the port specified in the last step All LEDs marked with an X in the table below should be lit 2174 Feat...

Page 36: ...2 should then be used The system passwords levels 1 and 2 always default to 0000 Entry to Programming mode can always be gained using the Engineer password 3625 regardless of the settings in Program 00 1 2 2 Enter the program number This sequence is unique for every program The buttons are white on every record sheet 3 Enter the program data Again this sequence is unique for every program The butt...

Page 37: ... same button sequence as in Step 4 This sequence also never changes and is always shaded More Data Another Program Step 1 Enter Program Mode Step 2 Enter Program Number Step 3 Enter Program Data Step 4 Exit Current Program Step 5 Exit Program Mode and or LED Buttons or 1697 Enter Prog Mode Figure 1 3 Programming Button Sequence Overview ...

Page 38: ...e of stations DN reference ports and Exchange lines with some programs To enter a range Enter a between the starting point of a range and the ending point of a range For example to program the station range of 001 010 for Program 35 press 334 343 When programming a range of station ports the station s programming LEDs indicate whether the data programmed matches for all items in the range LED ON I...

Page 39: ...20 flexible feature buttons of the programming telephone The template assigns a series of numbers to each of the 20 buttons that correspond with tables found on the record sheets for programming purposes Since each button represents more than one Exchange line depending on the Exchange line range selected the template assigns more than one number to each button 10 09 08 07 06 05 04 03 02 12 01 11 ...

Page 40: ... BATT jumper is in the ON position Step 2 Initialise the System 1 From a 20 button LCD programming telephone or from DK Admin on a PC run Program 91 9 four times in succession to initialise the system At this point it is not necessary that all PCBs are installed However if they are Program 03 codes are automatically assigned to the appropriate slots CAUTION If you run Program 91 9 while the system...

Page 41: ... remote maintenance security codes Step 6 Set Date Time and Day You can set date time and day individually or all 1 Use DKT assigned to logical Port 000 2 Make sure the handset is on hook 3 Set the date 4 Set the time 5 Set the day PDN 9 8 4 0 0 5HGLDO PDN 9 8 5 0 0 5HGLDO PDN 9 8 6 0 0 5HGLDO Date in year month day format YYMMDD If month or day is single digit precede with a zero Time in hours mi...

Page 42: ...unning these programs Program Page Program 91 9 System Initialisation 2 2 Program 90 Initialising Programs 00 99 2 4 Program 91 1 Automatic PCB Recognition and Port Renumber 2 6 Program 92 Initialising Misc Backup RAM 2 9 Program 00 Software Check 2 13 Program 03 DK40 Flexible PCB Slot Assignments 3 3 Program 04 Station Logical Port Primary Directory Intercom or Number Assignment 3 6 Program 30 St...

Page 43: ...in order of importance These programs include Program 91 9 System Initialisation Program 90 Initialise Programs 00 99 Program 91 1 Automatic PCB Recognition and Port Renumber Program 91 2 Data Transfer from Temporary Memory to Working Memory Program 92 Initialising Misc Backup RAM Program 00 Software Check Password Assignments RAM Checksum and Power Cycle counter Examples are also given for these ...

Page 44: ...ons installed It also erases all Program 03 option codes for piggyback PCBs DSS consoles DTMF receivers etc Program 91 9 erases all random or programmed data in all Strata DK software programs and sets all program data to the default value It automatically runs all other initialisation Programs 90 00 99 91 1 and 92 1 9 It also brings back logical and physical ports to their initialised settings Im...

Page 45: ... time Programming on Page 1 18 for more information No N N1 20 Jan Sun 06 43 2 4 5 6 Enter programming mode Do not press DN button Program Mode Password ______________ 3 QWHU 3DVVZRUG ROG Enter the four digit password level 1 Program Access 4 6SNU 6SHDNHU 4 ROG Access Program 91 System beeps after 6SNU 6SHDNHU is pressed to indicate program number may be entered Program 91 Data Store 5 6SNU 6SHDNH...

Page 46: ...ed Each program record sheet immediately follows the program record sheet having the same number example 31 follows 31 record sheet However in system memory all programs follow Program 99 Therefore program ranges must be initialised separately from non star programs unless initialising all system Programs 00 99 For example to initialise Programs 30 30 31 31 and 32 initialise the range 30 32 for Pr...

Page 47: ...nter Program numbers individually followed by or in a range For a range separate the low program number and the high program number with an asterisk 33 initialises all Programs 00 99 Star Program memory follows Program 97 90 Select 00 99 Data Clr 7 ROG Secure data in system programming LEDs 01 and 02 flash 90 Select 00 99 Data Programmed 8 6SNU 6SHDNHU Prepare system for another selection go back ...

Page 48: ...AUTION Running Program 91 1 drops all calls Important To identify Program 03 PCB slot codes run Program 91 1 after you install all PCBs Notes You can run Program 91 1 after setting PCB option codes with Program 03 this does not erase option codes For example if Slot 00 is assigned code 98 Program 91 1 will not erase the codes previously assigned with Program 03 If you install PCBs before initialis...

Page 49: ...utton Program Mode Password ______________ 3 QWHU 3DVVZRUG ROG Enter the four digit password level 1 Program Access 4 6SNU 6SHDNHU 4 ROG Access Program 91 System beeps after 6SNU 6SHDNHU is pressed to indicate program number may be entered Program 91 Data Store 5 6SNU 6SHDNHU Prepare the system for a station port selection 91 Select 6 3UHVV 4 91 Select 1 Renumber and Reset 7 3UHVV XWWRQV 34 DQG 35...

Page 50: ...ed when programming with a telephone or when using DK Admin In these cases Program 03 data must be transferred from temporary to working memory Program 91 2 does not change or erase any programmed data including directory numbers set in Program 04 and or logical physical port assignments in Program 01 and 02 CAUTION Running Program 91 2 drops all calls and renders the system inoperative for up to ...

Page 51: ...tal telephone volume levels to initialised settings specifically speaker volume levels for Internal Calls DN Tone BGM Busy Override muted ring and Ring volume to approximately mid range on all DKTs Program 92 5 does not affect digital telephone handset receiver volume levels Use Program 27 to set off hook digital telephone handset receiver volume levels 9 35 37 Clears all Lock ID codes that have b...

Page 52: ... run Program 92 9 even if system power is not cycled Program 92 81 must be run every time a new PCB is installed or is moved to a different slot location Program 92 Example Action press buttons LED Buttons LCD Response 1 Use the programming LCD electronic or digital telephone See Step 1 Check Minimum Hardware Requirements on Page 1 18 for more information No N N1 20 Jan Sun 06 43 2 4 5 6 Enter pro...

Page 53: ...elect 5 DKT VR Initial or 9 LED Buttons 02 04 Clears all Lock ID Codes that have been set 92 select 6 Backup RAM Clr or 4 LED Buttons 02 05 Creates a reference table of the PCB s installed in slots for fault diagnostics 92 select 81 status Chk INIT or 5 LED Buttons 03 05 Performs a manual test and prints via SMDR 92 select 82 status Check or LED Buttons 03 04 Clears Call Forward and Message Waitin...

Page 54: ...e DN 9 ROG Initialised data in system memory LEDs got out 92 Select Data Programmed 10 6SNU 6SHDNHU Exit Program 92 Enter another program number or exit programming mode go to Step 10 System beeps to indicate it is exiting Program 92 Program 11 ROG Exit programming mode No N N Jan 20 Sun06 43 Action press buttons LED Buttons LCD Response ...

Page 55: ...rsion 1 1st Level Password Password 2 2nd Level Password Password 3 UK and Ireland A Law Data 04 8 Software RAM Checksum not programmable Sum 9 Power Cycle Counter not programmable Counter DKT LCD Display TMAU Type Key Type Description KEY 1 Indicates Auto Attendant KKYS Installed TME7 DK40 KEY 2 ACD Indicates Automatic Call Distribution software and AA RKYS2 installed KEY 3 ACD MIS Indicates Auto...

Page 56: ...e security code that allows entry to Programs 04 27 30 39 77 89 Important When using a DK Admin PC either Security Code 1 or 2 enables the DK Admin user full access to all Strata DK programs Always change Security Code 1 and Code 2 to prevent unauthorised programming changes by DK Admin users that may try to log in remotely with the default security code 0000 Code 3 UK Ireland A Law Set This sets ...

Page 57: ...See Program 00 record sheet for details X 1 2 or 3 41111 Define the Level 1 remote maintenance security code from the System Record Sheet four digits maximum Level 1 allows remote access to all programs and data Default Level 1 security code is 0000 or 00 Select 1 Password 0000 51111 Define the Level 2 remote maintenance security code from the System Record Sheet four digits maximum Level 2 allows...

Page 58: ...in system programming Only works for 1 and 2 00 Select 0 1 2 3 8 or 9 Data Programmed 8 6SNU 6SHDNHU Prepare system for another selection go back to Step 5 or exit Program 00 continue with Step 8 00 Select 9 ROG Secure Program 00 data in system memory 00 Select Data Programmed 10 6SNU 6SHDNHU Exit Program 00 Enter another program number see Program 91 1 Example on Page 2 7 or exit programm ing mod...

Page 59: ...ical port to display the associated logical port You then have the option to assign a new logical port to the physical port To return ports to their initialised settings see Programs 90 and 91 1 Note Record port locations on Program 04 record sheet QWHU 3URJ 0RGH 0 6SNU 3 4 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor PDN Port Range DK40 000 027 To Save existing Logical Port 6SNU SELECT Physical...

Page 60: ...eet The system allows only like ports to be reassigned see below QWHU 3URJ 0RGH 0 6SNU 3 5 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor PDN Port Range DK40 000 027 Allowed Not Allowed Digital to Digital Ports PDKU PDKU Ports DSS BGM or Amplified Conference Ports should not be reassigned Electronic to Electronic Ports PEKU PEKU Ports Door Phone Ports should not be reassigned Standard Tel to Stand...

Page 61: ...KSU DK40 Expansion KSU QWHU 3URJ 0RGH 0 6SNU 3 6 ROG 0 6SNU ROG 0 Turn System Power OFF 5 sec then ON TMAU DKU TCOU or TBSU KSTU3 TCIU2 Slot Number 00 11 12 13 141 PCB Code 91 or 98 61 62 or 64 00 11 or 77 00 or 31 N A PCB Type Options Station Tie DDI Port Numbers Exchange Tie DDI Line Numbers Cabinet Label 04 05 06 07 Slot Number 15 16 17 18 PCB Code PCB Type Options Station Tie DDI Port Numbers ...

Page 62: ...versal PCBs are installed Program 91 1 and 91 9 automatically assigns the appropriate PCB codes to the installed slots But Programs 91 1 or 91 9 do not assign option codes such as OCA DIU etc Codes allowed in DK40 Base KSU 11 21 23 31 61 62 64 77 91 and 98 PCB Code Reference Table PCB Fixed Slot Code Ports Type Common Control 91 None Common Control with K5RCU 98 5 DTMF Receivers PIOU PIOUS PEPU 41...

Page 63: ...cuits KSTU3 Slot 14 contains four optional Caller ID circuits for TCOU TCIU2 This is not available in the UK DK40 Slots 15 18 Expansion KSU Assignment Criteria Allowed PCBs PDKU RSTU PSTU PEKU PCOU RPTU RBSU RBSS PACU PEMU PIOU PIOUS PEPU Stratagy DK Note Some PCBs cannot be installed in slot 18 see Chapter 2 DK40 Configuration Expansion KSU PCBs must be installed in the slots specified in Tables ...

Page 64: ...ng Manual Spring 1999 Program 04 Station Logical Port PDN Assignment Program Type Station Initialised Default Station Numbers 10 37 QWHU 3URJ 0RGH 0 6SNU 3 7 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG SELECT Station Logical Port Number s see table below PDN 1 4 digits Logical Ports Initialised ...

Page 65: ... 11 8 Digital Telephone Ports Base Slot 11 8 Digital Telephone Ports Base Slot 11 8 Digital Telephone Ports 001 001 11 002 002 12 003 003 13 004 004 14 005 005 15 006 006 16 007 007 17 008 008 18 Expansion Slots 15 18 Base Slot 13 4 KSTU Ports Base Slot 12 2 Ports NT CCT1 or 2 Base Slot 12 2 Ports NT CCT1 or 2 Base Slot 12 4 Port NT CCT s 1 4 Base Slot 12 4 Ports NT CCT s 1 4 009 009 19 010 010 20...

Page 66: ...01 etc without conflict If you make no assignment in Program 04 the system upon powering up automatically assigns eight PDNs for each station PCB installed Peripheral Devices other than telephones can be connected to the ports listed below If a peripheral device is connected to a Physical Port the Logical Port must have the same port number as the Physical Port See the following table Important De...

Page 67: ...sy Redial Cancel Int 44 Message Waiting Answer 408 Standard telephone Redial 44 or dial for feature access code Recall Cnf 45 Account Code Input Cnf 46 T R Override T Class Code Input Cnf 47 BGM Over Stations ON 481 BGM Over Stations OFF 480 BGM Over External Speakers ON 491 Station Port 000 only BGM Over External Speakers OFF 490 Station Port 000 only Cancel Message Waiting at Station 409 Retriev...

Page 68: ...Station No Voice Mail ID Code Set Call Fwd 656 Voice Mail ID Code Set Ans MW 657 LCD Message Set 68 DKT Mute Ring Adjust 6101 DKT Ring Level Adjust 6102 Port Swap Station Relocation OFF 6281 Station Relocation ON 6282 Logical Port Swap ON 6283 Call Forward Ext Set or Remote Change Code 670 Date Set 651 Time Set 652 Weekday Set 653 T R Override Code Change 654 655 System Speed Dial N A 600 699 LCD ...

Page 69: ...ponse to the menu of dialling prompts offered by one of the Auto Attendant s digital announcers The exact dialling prompts along with their associated station numbers PDNs and ACD group numbers are assigned with this program The actual announcements that are delivered QWHU 3URJ 0RGH 0 6SNU 3 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor ACD Group Numbers DK40 01 08 Dialled Digit Menu Prompts Stat...

Page 70: ... Enter Program 09 2 When SELECT appears on the LCD press the desired digit prompt Then AUTO ATT DIAL appears on the LCD 3 Enter the station PDN not Port number number or 7 plus the ACD group 01 08 associated with the prompts and then the ROG button 4 Press 6SNU and repeat Steps 2 and 3 for more prompt station entries To enter two digit dialling prompts along with their destination station numbers ...

Page 71: ... 4 digits long After the DDI telephone number is dialled by the caller the call will be routed to the group number assigned with the DDI telephone number in this program To assign the stations that are to ring with incoming DDI calls and are the member s of the groups see Programs 71 75 For ACD group ringing refer to Chapter 6 ACD Programming To allocate Alpha tags to the groups use Program 76 1 N...

Page 72: ...Number DDI Extension Number 1 4 Digits Group Number DDI Extension Number 1 4 Digits 000 030 060 001 031 061 002 032 062 003 033 063 004 034 064 005 035 065 006 036 066 007 037 067 008 038 068 009 039 069 010 040 011 041 012 042 013 043 014 044 015 045 016 046 017 047 018 048 019 049 020 050 021 051 022 052 023 053 024 054 025 055 026 056 027 057 028 058 029 059 ...

Page 73: ...mal Ring Detect Time Short Rings 17 Station to Station Call Volume PAD 8db No Station to Station Call PAD 16 12 Not Used Not Used 11 ABR 7 times every 120 seconds ABR 5 times every 60 seconds 10 System Speed Dial Override Toll Restriction Restricted 09 Exclusive Hold Allowed Not Allowed 08 Alternate Point Answer Transfer Privacy 07 Ring Transfer of Exchange Line Allowed Not Allowed If Ring Transfe...

Page 74: ...LED 11 ABR Cycles Redial Time If activated from an electronic or digital telephone Automatic Busy Redial will retry dialling a telephone number on a line if a far end busy signal is detected Turn LED 11 ON to have the system try up to 7 times every 120 seconds turn OFF for up to 5 times every 60 seconds This feature is not available with standard telephones is only available when using Digital cha...

Page 75: ...re the transferring station releases If Ring Transfer is not allowed immediate recall occurs if blind transfer is attempted The system denies Ring Transfer to stations in the Do Not Disturb DND mode and immediate recall will occur if attempted LED 06 Exchange Line Repeat Ringing If selected the incoming ringing timing pattern at a station will be the same as the Exchange line ringing pattern This ...

Page 76: ...xchange lines experience the following situations no dial tone when a line is released and reseized immediately or when operating behind PBX false hookflash signals are sent to the local exchange when stations release and reseize the same line immediately LED 01 Tone First Voice First Signalling Electronic and Digital Telephone With Voice First a Directory Number call to an electronic or digital t...

Page 77: ...ge included with All Call Page Not Included 14 Privacy Override Warning Tone ON Privacy Override Warning Tone OFF 13 Send Auto Callback Camp on Tone No Callback Tone Called party receives notification tone when calling party activates Auto Call Back 12 Exchange Line 3 min Beep Tone No Beep Tone 11 No VMID DTMF Tone Return When Dialling VMID DTMF tone return when dialling 10 BGM Source connected to...

Page 78: ...ndem connection If Two Exchange line volume is low due to Exchange line loss test the volume level with LED 18 ON If it improves without adding hum noise keep LED 18 ON LED 17 TRNS Soft Key Immediate Transfer If this feature is activated and a transfer is initiated with the TRNS Soft Key the call will ring transfer Camp on Busy immediately after the last digit of the called station busy or idle nu...

Page 79: ...rce can be sent to digital telephone speakers electronic telephone speakers and external page speakers while another Music on hold MOH source can be sent to lines or internal stations on hold The alternate BGM source can be connected to circuit 2 on a PSTU KSTU3 RSTU LEDs 09 and 10 should be OFF for RSTU RSTU3 and PSTU alternate BGM Also run Program 19 to assign BGM to a PCB slot number DK40 The n...

Page 80: ... modes are available with the three mode operation Each ringing mode has distinct Exchange line ring assignments Programs 71 75 78 81 89 The three mode selection is useful for alternate answering positions Station users can change modes with the 1LJKW 7UDQVIHU button on either a DSS console Program 29 and or a telephone Program 39 This feature applies to loop start lines and also tie DDI lines LED...

Page 81: ...inute 18 Auto Attendant Normal Ringing Pattern After Camp on Auto Attendant Back to Announcement After Camp on 17 Auto Attendant Ring Before Disconnect time Auto Attendant Ring Before Disconnect time 16 Auto Attendant Ring Before Disconnect time Auto Attendant Ring Before Disconnect time 15 Auto Attendant Sends MOH to Caller Auto Attendant Sends RBT to Caller 14 Not Used Not Used 13 Not Used Not U...

Page 82: ...or have been camped on for a designated time see Program 26 The calls can be sent back to the primary announcement device or to the station or stations assigned to the Exchange lines normal ringing pattern see Programs 81 84 and 87 LEDs 16 and 17 Built in Auto Attendant Disconnect Time If LED 18 is assigned for normal ringing set LEDs 16 and 17 to tell the system when to disconnect Built in Auto A...

Page 83: ... as the CLI info in the setup msg CLI information not included in setup message 06 ISDN TE CLI IE ignored by DK40 CTU software ISDN TE CLI IE must equal DK NT port number 05 Intercom Priority Enabled Intercom Priority Disabled 04 Privacy on Transferred TIE Line Calls ON Privacy on Transferred TIE Line Calls OFF 03 Toll Restriction Night Enabled Toll Restriction Night Disabled 02 PSTN Line to PSTN ...

Page 84: ... receive busy tone if they attempt to call the station already ringing with an external call LED 4 Privacy On Transferred TIE Line Calls Enabled If disabled LED OFF once a call has been transferred over a TIE Line if the party that transferred the call has the TIE Line showing under one of their flexible buttons the button will continue to flash for as long as the call is in progress This option a...

Page 85: ...sed Default Initialised Data is Blank QWHU 3URJ 0RGH 0 6SNU 4 4 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG CPN ROUTING TABLE NUMBER LOGICAL TRUNK NUMBER CALLED PARTY NUMBER TO BE ROUTED 00 01 02 03 04 05 06 07 08 09 10 11 Enter the CPN routing table number 00 11 DATA Called Party Number CPN Up to 16 digits can be entered Enter the three digit logical trunk number to be translated 001 012 ...

Page 86: ...fully match the number received from the Public Network The same CPN may not be used more than once The logical exchange line numbers should start from 12 downward The logical exchange line numbers must never match any physical line numbers allocated to PCOU TCOU PACU PEMU RPTU RBSU or TBSU circuits Important The only exception to this rule is when programming up a digital trunk to ring the IMDU m...

Page 87: ...nds Initialised Default Program Timing Code 3 1 Code 4 2 Code 5 0 Code 8 1 Code 9 4 QWHU 3URJ 0RGH 0 6SNU 4 5 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Program Code Function Code Time Required Code 3 Pause Timing Speed Dial 1 1 5 sec 2 3 0 sec 4 Recall Timing 1 0 5 sec 2 2 0 sec 3 0 1 sec 4 0 2 sec 5 Pause After Recall Voice Path Delay 0 no pause 1 1 5 sec 2 3 0 sec 8 External Call Forward and DISA Dis...

Page 88: ...call Callers will hear a warning tone and can reset the timer repeatedly by dialling 0 This disconnect feature is only needed for loop start lines If 0 is set no disconnect time will be applied Code 9 K5RCU DTMF Receiver Inter digital Release Time With Code 9 one channel of the K5RCU Dual tone Multi frequency DTMF receiver is seized when it is needed for the decoding process such as for a standard...

Page 89: ...OG 0 6SNU ROG 0 6SNU ROG Program Code Function Code Time Required Code 1 Disconnect Timer TIE Lines Only 1 20 sec 2 30 sec 4 40 sec 2 Delay Dialling Timer TIE Lines Only 1 0 2 sec 2 0 8 sec 3 1 6 sec 7 Ring Time on DISA Lines 1 120 sec 2 15 sec 3 240 sec 4 30 sec 8 Automatic Release Timer TIE Lines Only 1 No Automatic Release 2 30 mins 3 60 mins SELECT 1 2 7 or 8 Enter program code 1 2 7 or 8 from...

Page 90: ...Tie Line this pause allows the distant end time to prepare for the receipt of dialled digits Code 7 Ringing Time On DISA Lines When the system receives an incoming DISA call and the caller dials an extension the call will only ring at that extension for a predetermined period of time That period of time is determined by this program If the caller wished to try another extension on hearing ringing ...

Page 91: ...S or HDSS or an add on module If incoming traffic to a DDSS or HDSS console attendant is heavy another station can be assigned as the Message Centre Notes The Message Centre is allowed to perform Message Waiting even if disallowed on all other stations Assign the Message Centre to the customer s main answering position a station or the lowest port in VM group of the customer s voice mail device se...

Page 92: ... 011 012 LED 01 02 03 04 05 06 07 08 09 10 11 12 0 ARTS Enabled Disabled 1 Exchange Outgoing Signal DP DTMF 2 Exchange Dial Pulse Rate Pulse per sec 20 PPS 10 PPS 3 AROH Enabled Disabled 4 AROH Time 95 msec 450 msec 5 Exc Line to Exc Line Connection with Station Dropout Equipped Not Equipped 7 Forced Account Code Equipped Not Equipped 8 Operation After Recall No RRCS after recall RRCS after recall...

Page 93: ...ing for loop start lines Enable AR CPC Hold detect on loop start lines only after testing that the Exchange sends the AR CPC Hold signal The AR or CPC is sometimes referred to as the Disconnect Timer Disconnect Clear or the k break relay Code 1 Exchange Outgoing Signal Each line can be independently assigned to have either Dial Pulse DP or Dual tone Multi frequency DTMF signalling on outgoing call...

Page 94: ...o line Conference call is made by an electronic or digital telephone users or voice mail ports the user or voice mail device may drop out of the conference and leave the two lines connected The choice exists for each line that may have this capability This option must be enabled to allow Exchange lines loop tie DDI to be used for outgoing DISA Call Forward External and tie DDI External Network rou...

Page 95: ...hange line ringing pickup and Night Transfer Program 15 assigns Exchange line business Tenants This will prevent the stations in each Tenant group access to the exchange lines belonging to other Tenant groups QWHU 3URJ 0RGH 0 6SNU 4 8 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor Type Exchange Line Range Tenants Supported DK40 001 012 4 Exchange Line Tenant Group 1 2 3 4 012 011 010 009 008 007 0...

Page 96: ...roup unless using LCR If lines are not used they should be taken out of all groups including the dial 9 group Automatic Busy Redial ABR will not function if unconnected unused lines are assigned to a line group After programming press 9RO to turn all LEDs ON 9RO to turn all LEDs OFF 0RGH and Exchange line number then to display and advance QWHU 3URJ 0RGH 0 6SNU 4 9 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU...

Page 97: ...view Assigns the recall type to each individual exchange line The lines can either be set for Earth Recall or Timed Break Recall Initialised Data assigns all exchange lines to Timed Break Recall This program more commonly is used alongside Program 42 PBX connection to exchange line ports QWHU 3URJ 0RGH 0 6SNU 4 9 ROG 6SNU 3 0 ROG 0 6SNU ROG 0 6SNU ROG LINE NUMBER KEY LED ON 012 011 010 009 008 007...

Page 98: ... OFF LED 03 04 ON QWHU 3URJ 0RGH 0 6SNU 4 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG PCB Type and Slot No TIE Line No LED 01 LED 02 ON OFF ON OFF Page Voice Announce On Incoming TIE Line Page Voice Announce On Incoming TIE Line Wink Start for TIE Line Enabled Wink Start for TIE Line Disabled Enter Line No that will be tie line Light LED Buttons 01 04 as noted in table below ...

Page 99: ...m Station Strata DK40 Programming Manual Spring 1999 3 41 PCB Type and Slot No TIE Line No LED 03 LED 04 ON OFF ON OFF Camp On Over TIE Line Enabled Camp On Over TIE Line Disabled TIE Line No Second Dial Tone TIE Line Second Dial Tone ...

Page 100: ...elected LED 04 on Important The initialised data is set for no second dial tone so this data must be changed when installing tie lines if second dial tone is required LED 03 04 applies to PEMU and PACU tie lines LED 03 Camp on Busy Turn LED 03 on if callers when calling a busy station should hear ringback tone and be able to camp the call onto that extension Turn the LED off if the callers should ...

Page 101: ...nnel can have its own intercept port This program only applies to the channels that have been set up for DDI working It will only route callers who have dialled in on a DDI telephone number that falls within the range issued by the service provider but have had no destination station allocated QWHU 3URJ 0RGH 0 6SNU 4 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor Type DDI Line Range Intercept Port...

Page 102: ... Music on Hold MOH source connected to the TMAU2 will continue to play for lines and stations that are on hold Important If BGM is connected to circuit 2 of KSTU3 assign slot 13 as data in Program 19 This ensures that all PSTU or RSTU ports function normally Digital telephone PCBs installed in Slot 11 are not affected by this assignment KSTU3 RSTU or PSTU If using a KSTU3 RSTU or PSTU wire the BGM...

Page 103: ...ports assigned QWHU 3URJ 0RGH 0 6SNU 5 6 ROG 0 6SNU ROG 0 6SNU ROG Processor Type Port Range DK40 008 027 Announcement Device Port Number 1 2 3 4 QWHU 3URJ 0RGH 0 6SNU 5 7 ROG 0 6SNU ROG 0 6SNU ROG Processor Type Port Range DK40 008 027 SELECT 1 4 Select the Auto Attendant device digital announcer AUTO ATT 1 NO Port Enter the standard station logical port number to which the device will be assigne...

Page 104: ...ns to unanswered calls routed back to the Auto Attendant Up to eight devices can be connected to a system See Primary and secondary announcements below Any combination is allowed within the maximum limitations For example three primary announcements and one secondary announcement are allowed Ports assigned in Programs 23 and 24 should never be assigned with External Auto Attendant voice mail optio...

Page 105: ...The time can be anywhere from 12 to 24 seconds the default is 20 seconds The overflow station or group of stations is assigned in Programs 81 89 This overflow time applies to the overflow of incoming Auto Attendant calls to normal Exchange line ringing if either a primary announcement device or K5RCU3 DTMF circuit is not available Note Auto Attendant will not answer when all of the K5RCU circuits ...

Page 106: ... 6SNU ROG 0 6SNU ROG Processor Type PDN Port Range DK40 000 027 Port Camp on Time Port Camp on Time 000 014 001 015 002 016 003 017 004 018 005 019 006 020 007 021 008 022 009 023 010 024 011 025 012 026 013 027 SELECT Port Number Enter the number of the called Station Logical port that needs a Camp on Busy time assigned To add a port range enter XXX XXX low port high port CAMP ON TIME AA Camp on ...

Page 107: ...er back to the primary announcement or the normal ringing pattern of the line that the call came in on Programs 81 84 or 87 for telephone ringing Also see Program 10 3 LEDs 15 and 16 for disconnect time options In applications that use secondary announcement devices in addition to primary ones the rerouted calls are automatically sent to secondary announcement devices This program timer sets the t...

Page 108: ...hone handsets is 0 8 with 0 as the lowest volume Anytime a handset is off hook the station user can adjust the volume level anywhere between 0 8 The level setting established in this program however can only be from 1 4 QWHU 3URJ 0RGH 0 6SNU 5 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor Type Port Range DK40 000 027 Port VR Level Port VR Level 000 014 001 015 002 016 003 017 004 018 005 019 006 ...

Page 109: ...st to highest slot number For example in Slot 11 if a console is connected to circuit 8 of the DK40 Base KSU the DDSS console would be Console 1 and the digital telephone connected to circuit 1 would be Attendant Telephone 1 As many as three DSS consoles can be assigned to one attendant telephone Because more than one DSS console can be assigned to an attendant telephone the detailed arrangement m...

Page 110: ...pport consoles The system automatically assigns the console supported by the PEKU or PDKU in the lowest number PCB slot to be console number 1 The system automatically assigns the telephone connected to the first station port on a console PDKU or PEKU to be attendant number 1 If more than one console is associated with one attendant telephone then specify the same number attendant telephone for al...

Page 111: ...sfer 4 442 Console Number _______ Group Number 1 Group Number 2 Group Number 3 Button Code Button Code Button Code Button Code Button Code Button Code 10 20 10 20 10 20 09 19 09 19 09 19 08 18 08 18 08 18 07 17 07 17 07 17 06 16 06 16 06 16 05 15 05 15 05 15 04 14 04 14 04 14 03 13 03 13 03 13 02 12 02 12 02 12 01 11 01 11 01 11 SELECT DDSS HDSS console number 1 3 DDSS HDSS LED Button Group 1 3 Ea...

Page 112: ...9 19 09 19 09 19 08 18 08 18 08 18 07 17 07 17 07 17 06 16 06 16 06 16 05 15 05 15 05 15 04 14 04 14 04 14 03 13 03 13 03 13 02 12 02 12 02 12 01 11 01 11 01 11 Console Number _______ Group Number 1 Group Number 2 Group Number 3 Button Code Button Code Button Code Button Code Button Code Button Code 10 20 10 20 10 20 09 19 09 19 09 19 08 18 08 18 08 18 07 17 07 17 07 17 06 16 06 16 06 16 05 15 05 ...

Page 113: ...be Direct Station Selection 66 OO DOO 3DJH and 1LJKW 7UDQVIHU 17 Each of the consoles can be independently programmed Important Only program the following buttons 6 LQH FKDQJH 66 OO DOO 3DJH and 1LJKW 7UDQVIHU 17 programming other feature buttons on a console may cause system operation problems When assigning Exchange line access buttons 001 012 the associated telephone must be assigned access to ...

Page 114: ...____ Add on Module 1 Add on Module 2 Add on Module 1 Add on Module 2 Button Code Button Code Button Code Button Code Button Code Button Code Button Code Button Code 10 20 10 20 10 20 10 20 09 19 09 19 09 19 09 19 08 18 08 18 08 18 08 18 07 17 07 17 07 17 07 17 06 16 06 16 06 16 06 16 05 15 05 15 05 15 05 15 04 14 04 14 04 14 04 14 03 13 03 13 03 13 03 13 02 12 02 12 02 12 02 12 01 11 01 11 01 11 0...

Page 115: ...10 20 10 20 10 20 09 19 09 19 09 19 09 19 08 18 08 18 08 18 08 18 07 17 07 17 07 17 07 17 06 16 06 16 06 16 06 16 05 15 05 15 05 15 05 15 04 14 04 14 04 14 04 14 03 13 03 13 03 13 03 13 02 12 02 12 02 12 02 12 01 11 01 11 01 11 01 11 Add on Module 1 Button No DK40 Add on Module 2 Button No DK40 01 000 01 020 02 001 02 021 03 002 03 022 04 003 04 023 05 004 05 024 06 005 06 025 07 006 07 026 08 007...

Page 116: ...ed Each ADM button can be programmed as either a Direct Station Selection Exchange line System Speed Dial or Personal Speed Dial buttons Only 2000 series Digital Telephones can connect with ADMs and up to two ADMs can be connected to a telephone Important Run this program for each station that has an ADM or the ADM will not function Program at least one ADM key for each ADM ...

Page 117: ...0 Privacy Override 19 Executive Override 18 DND Override 17 Change TR Travelling Class Code 16 Change Verified Account Code 15 Verified Account Codes 14 13 12 Dial Pulse DTMF OFF TIE LINES 11 Change DISA Security Code 10 Change TR Override Code 09 Forced Account Code 08 OCA Busy Override Automatic originating OCA 07 ABR Access 06 Speed Dial Allowed 05 04 Microphone Button on at Start of Call 03 MI...

Page 118: ...wledge the as seperating the Dialled Number and Sub Address information If disabled LED OFF when is dialled the system will take no action Feature LED Port 0 1 5 0 1 6 0 1 7 0 1 8 0 1 9 0 2 0 0 2 1 0 2 2 0 2 3 0 2 4 0 2 5 0 2 6 0 2 7 0 4 9 Dialled No Sub Address seperated by from a 2 wire extension LED ON 20 Privacy Override 19 Executive Override 18 DND Override 17 Change TR Travelling Class Code ...

Page 119: ...number or by pressing the EXEOVR LCD soft key You can set a warning tone for this feature see Program 10 2 You can block Executive Override with stations that have Executive Privacy Override blocking enabled in Program 31 LED 18 The 3ULYDF button does not block Executive Override Disabling Executive Override for attendant console ports does not deny Attendant Supervised Loop Monitoring LED 17 Do N...

Page 120: ...ok or the TIE line is seized for an incoming call the K5RCU will not be accessed this also can reduce potential traffic to the K5RCU Note Toshiba strongly recommend that Dial Pulse is not set for two wire devices and AC15 TIE Lines as this causes intermittent problems during the transfer of calls This should only be used for E M TIE Line operation LED 10 Change DISA Security Code When enabled LED ...

Page 121: ...05 ON or disables LED 05 OFF Speed Dial Station and System Initialised default ON all ports LED 03 Microphone Button On at Start of Call When enabled LED 03 ON the microphone and Mic button LED is turned ON at the start of an on hook speakerphone call For this feature to work you must enable the MIC button lock operation LED 02 ON When receiving internal DN calls the flexible Microphone Cutoff 0LF...

Page 122: ...Call Page Group set in Program 31 LED 10 Notes A maximum of 24 telephones can be assigned to a particular page group Only 24 telephones can be paged simultaneously QWHU 3URJ 0RGH 0 6SNU 6 3 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor Type Port Range Number of Page Groups DK40 000 027 4 Feature LED Port 000 001 002 003 004 005 006 007 008 009 010 011 012 013 Page Gp D 04 Page Gp C 03 Page Gp B 0...

Page 123: ...cutive Privacy Override Blocking 18 End End Signal Rcv VM 17 Receive VM ID Code 16 Toshiba Stratagy VM Integration A D 15 14 13 Pooled Line Key No Flash if No Ring 12 DDI Call Camp On 11 All Call Page Allowed EKTs DKTs 10 VM No Conference 09 VM Group 4 08 VM Group 3 07 VM Group 2 06 VM Group 1 05 VM to VM Call Blocking Called Calling 04 OCA Enabled To Receive 03 Handsfree No Warning Tone 02 Handsf...

Page 124: ... and VM tandem Exchange line connection with automatic release LED 09 should be ON for VM Auto Attendant supervised transfer operation Feature LED Port 0 1 5 0 1 6 0 1 7 0 1 8 0 1 9 0 2 0 0 2 1 0 2 2 0 2 3 0 2 4 0 2 5 0 2 6 0 2 7 Toshiba Stratagy VM B Station No 20 Toshiba Stratagy VM B No Station 19 Executive Privacy Override Blocking 18 End End Signal Rcv VM 17 Receive VM ID Code 16 Toshiba Stra...

Page 125: ... systems to signify a recall where Toshiba voice mail systems already knows the recalling station number Again this allows Toshiba voice mail systems to respond more intelligently with appropriate voice prompts Use this feature for standard telephone ports PSTU RSTU KSTU3 connected to voice mail devices only not for station ports connected to telephones LED 18 Executive and Privacy Override Blocki...

Page 126: ...l and Electronic Telephones When enabled LED 10 ON any station can be allowed to receive an All Call Page and still have the ability to initiate an All Call Page Up to 28 stations can be can be assigned and paged at one time See Program 30 for alternative station page group assignments LED 09 No Station plus Exchange Line Conference Origination by VM When enabled LED 09 ON prohibits VM ports from ...

Page 127: ...be set to OFF for the appropriate port s LED 02 Handsfree No Warning As a default on Voice First systems Program 10 1 LED 1 a one second warning tone is sent to a handsfree digital or electronic telephone to inform its user that someone is calling and that they can be heard If the warning tone is not desired at the called digital or electronic telephone this assignment can disable it allowing sile...

Page 128: ... 0 1 3 0 1 4 20 19 18 17 Pickup Group 16 16 Pickup Group 15 15 Pickup Group 14 14 Pickup Group 13 13 Pickup Group 12 12 Pickup Group 11 11 Pickup Group 10 10 Pickup Group 9 09 Pickup Group 8 08 Pickup Group 7 07 Pickup Group 6 06 Pickup Group 5 05 Pickup Group 4 04 Pickup Group 6 03 Pickup Group 2 02 Pickup Group 1 01 Station Logical Port Number Enter the station logical port which will be assigne...

Page 129: ...ns can belong to more than one group See Program 05 for access codes This feature also picks up ringing transfer and hold recall calls but does not pick up held calls or selectively by directory number To pickup held or ringing PDN calls selectively use the 8 XXX pickup access code where XXX is the PDN Pickup Group LED Port 0 1 5 0 1 6 0 1 7 0 1 8 0 1 9 0 2 0 0 2 1 0 2 2 0 2 3 0 2 4 0 2 5 0 2 6 0 ...

Page 130: ...01 08 Port Number Ringing Code Automatic Preference Code Port Number Ringing Code Automatic Preference Code 000 014 001 015 002 016 003 017 004 018 005 019 006 020 007 021 008 022 009 023 010 024 011 025 012 026 013 027 SELECT Station Logical Port Number Enter the port number of the station having preference defined To add a port range enter XXX XXX low port high port DATA Ringing Code 0 Disable R...

Page 131: ...With Ringing Line Preference a digital or electronic telephone user by going off hook or by pressing the 6SNU button may be automatically connected to the lowest line ringing in without having to press an Exchange LQH button or dial an access code If no lines are ringing and an electronic or digital telephone goes off hook the station can be automatically connected to Intercom or to a line The lin...

Page 132: ...o DN is in the Call Forward mode the call forward will have priority over the hunt An Exchange line will hunt from a PDN only if it has been assigned to immediate ring at the owner station of the PDN exclusively in Programs 71 75 QWHU 3URJ 0RGH 0 6SNU 6 6 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor PDN Port Range DK40 000 027 Hunt From Hunt To Hunt From Hunt To 000 014 001 015 002 016 003 017 0...

Page 133: ...data assigns a recall time of 032 seconds to all ports QWHU 3URJ 0RGH 0 6SNU 6 7 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor Port Range DK40 000 027 Port Seconds Port Seconds 000 014 001 015 002 016 003 017 004 018 005 019 006 020 007 021 008 022 009 023 010 024 011 025 012 026 013 027 SELECT Station Logical Port Number Enter the port number having its Hold Recall Time defined To add a port ran...

Page 134: ... 0 0 2 0 0 3 0 0 4 0 0 5 0 0 6 0 0 7 0 0 8 0 0 9 0 1 0 0 1 1 0 1 2 0 1 3 0 1 4 Busy Station Transfer 20 Busy Station Ringing 19 Automatic Hold 18 DKT 2000 Telephone Continuous DTMF Tones OFF 17 No CF NA Handsfree 16 Not used 15 08 07 06 LCD Personal Message 10 19 Allowed 05 Message Waiting RCV 04 03 LCD Type 32 ON 12 OFF 02 LCD Display 01 SELECT Station Logical Port Number Enter the port number s ...

Page 135: ...until the station transferring the call hangs up When it does hang up the call will then camp on to the busy station The busy station will be alerted of the camp on by a camp on tone five quick tone bursts the exchange line LED will flash at the exclusive hold rate and a message CAMP ON X X the line number will appear on the LCD if equipped Among other applications one in which a VM auto attendant...

Page 136: ...VH DQG QV button be provided via Program 39 to telephones programmed for Auto Hold LED 17 Continuous DTMF Tones Off 2000 series digital telephones can send DTMF tones for as long as station users press their buttons 80 msec minimum This feature can be disabled LED 17 ON If it is disabled DTMF tones sent by these telephones will be either 80 or 160 milliseconds depending on the selection made with ...

Page 137: ...dication is not desired on an electronic digital or standard telephone this program can be used to deny it This does not affect that station s ability to send a message waiting indication to another station PDN Do not use this option to enable disable MW lamps on standard telephones use LED 03 below for standard telephones LED 03 Not used at this time LED 02 LCD Type 32 12 Digital and 6500 series ...

Page 138: ...rward immediately This feature is valuable for forwarding to voice mail VM devices or to an attendant Note Telephones must have a L HG0 DOO RUZDUG button to activate this feature See Programs 39 QWHU 3URJ 0RGH 0 6SNU 6 9 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor PDN Port Range DK40 000 027 Port Forward to Tel Port Port Forward to Tel Port 000 014 001 015 002 016 003 017 004 018 005 019 006 02...

Page 139: ...dependently for each originating station port Initialised data sets all stations for a 032 second recall time Ring Transfer must first be enabled for the system with Program 10 1 LED 07 ON QWHU 3URJ 0RGH 0 6SNU 6 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor Port Range DK40 000 027 Port Hold Time Port Hold Time 000 014 001 015 002 016 003 017 004 018 005 019 006 020 007 021 008 022 009 023 010 02...

Page 140: ...ort Button Menu 000 014 001 015 002 016 003 017 004 018 005 019 006 020 007 021 008 022 009 023 010 024 011 025 012 026 013 027 Important If you only want to view Program 38 data do not press ROG press 6SNU Pressing ROG will change Program 39 assignments 6SNU or SELECT Port Number Enter the port number of the station that needs a keystrip defined To add a port range enter XXX XXX low port high por...

Page 141: ...utton CO 9 Speed Dial CO 8 Do Not Disturb CO 7 SD 14 CO 6 SD 13 CO 5 SD 12 CO 4 SD 11 CO 3 SD 10 CO 2 CO 12 CO 1 CO 11 PDN CO 10 Code 31 Default 20 Button A CO 9 Speed Dial CO 8 Do Not Disturb CO 7 SD 14 CO 6 SD 13 CO 5 SD 12 CO 4 SD 11 CO 3 SD 10 CO 2 CO 12 CO 1 CO 11 PDN CO 10 Code 32 20 Button B CO 9 Recall CO 8 Do Not Disturb CO 7 Speed Dial CO 6 Redial CO 5 Speed Dial Pause CO 4 SD 11 CO 3 SD...

Page 142: ... Code 21 10 Button CO 9 MW FL CO 8 Do Not Disturb CO 7 SD 14 CO 6 SD 13 CO 5 SD 12 CO 4 SD 11 CO 3 SD 10 CO 2 CO 12 CO 1 CO 11 PDN CO 10 Code 31 Default 20 Button A CO 9 MW FL CO 8 Do Not Disturb CO 7 SD 14 CO 6 SD 13 CO 5 SD 12 CO 4 SD 11 CO 3 SD 10 CO 2 CO 12 CO 1 CO 11 PDN CO 10 Code 32 20 Button B MW FL CO 8 Do Not Disturb CO 7 SDS CO 6 RDL CO 5 PAU CO 4 SD 15 CO 3 SD 14 CO 2 SD 13 CO 1 SD 12 ...

Page 143: ...change LQH buttons one PDN button one R 1RW LVWXUE button and the 6SHHG LDO button See Assignments for Electronic Telephone Keystrips on Page 3 84 Important Always complete Program 38 before proceeding to Program 39 If Program 38 is run after Program 39 all keys will revert back to the fixed template layout of Program 38 If DK2001 F handsets are fitted use Code 21 10 09 08 07 06 05 04 03 02 12 01 ...

Page 144: ... 20 09 19 09 19 09 19 08 18 08 18 08 18 07 17 07 17 07 17 06 16 06 16 06 16 05 15 05 15 05 15 04 14 04 14 04 14 03 13 03 13 03 13 02 12 02 12 02 12 01 11 01 11 01 11 Port No _______ 10 20 LCD Port No _______ 10 20 LCD Port No _______ 10 20 LCD Location Location Location Button Code Button Code Button Code Button Code Button Code Button Code 10 20 10 20 10 20 09 19 09 19 09 19 08 18 08 18 08 18 07 ...

Page 145: ...9 09 19 08 18 08 18 08 18 07 17 07 17 07 17 06 16 06 16 06 16 05 15 05 15 05 15 04 14 04 14 04 14 03 13 03 13 03 13 02 12 02 12 02 12 01 11 01 11 01 11 Port No _______ 10 20 LCD Port No _______ 10 20 LCD Port No _______ 10 20 LCD Location Location Location Button Code Button Code Button Code Button Code Button Code Button Code 10 20 10 20 10 20 09 19 09 19 09 19 08 18 08 18 08 18 07 17 07 17 07 17...

Page 146: ...nal CF EXT 460 Forward Calls Externally Call Forward No Answer CFNA 458 Forwards calls to selected station if station is busy or does not answer Call Pickup Directed PKUP 484 Picks up ringing or held intercom exchange line and page calls Call Pickup Tenant 4 PKUP 4 435 Picks up Tenant 4 s ringing exchange line calls Call Pickup Tenant 3 PKUP 3 436 Picks up Tenant 3 s ringing exchange line calls Ca...

Page 147: ...xchange lines to Day Night ringing mode Pause PAU 495 Sets pause to speed dial See Prog 12 3 Pause Long PAU L 493 Sets a 10 second pause in speed dial Pooled Line PL 301 308 Multiple Exchange Lines may appear under one key Privacy PRIVACY 453 Prevents privacy override Not Exclusive Override Privacy Release PRV RLS 479 Changes Station Privacy mode to non private for Exchange Lines Redial Last numbe...

Page 148: ... user s Class of Service and or other programming permits the feature To assign features to flexible buttons 1 Complete Program 38 before Program 39 Initialised data assigns the keystrip pattern associated with Code 31 from Program 38 2 You can use the Flexible Button Assignments forms see Program 39 Flexible Button Assignments on Page 3 86 to indicate where feature buttons will be placed Use the ...

Page 149: ... 0 0 3 0 0 4 0 0 5 0 0 6 0 0 7 0 0 8 0 0 9 0 1 0 0 1 1 0 1 2 0 1 3 0 1 4 0 1 5 0 1 6 0 1 7 0 1 8 0 1 9 0 2 0 0 2 1 0 2 2 0 2 3 0 2 4 0 2 5 0 2 6 0 2 7 0 4 9 012 12 011 11 010 10 009 09 008 08 007 07 006 06 005 05 004 04 003 03 002 02 001 01 LED Buttons Exchange Lines Light LED s for the port s that are allowed access SELECT Station Logical Port Numbers To add a port range enter XXX XXX low port hi...

Page 150: ...ess Program 40 does not deny access to answer transferred calls If the LED for an exchange line is OFF in this program access to the line on direct incoming or outgoing calls is denied Important If the DISA port is denied exchange line access in Program 40 DISA callers cannot access outgoing exchange lines when calling in on DISA lines Also External Call Forward will be blocked on the denied lines...

Page 151: ...change Line Range PDN Port Range Tie Line Station Port Range DISA Port DK40 001 012 000 027 028 039 049 Exchange Line LED Port 0 0 0 0 0 1 0 0 2 0 0 3 0 0 4 0 0 5 0 0 6 0 0 7 0 0 8 0 0 9 0 1 0 0 1 1 0 1 2 0 1 3 0 1 4 0 1 5 0 1 6 0 1 7 0 1 8 0 1 9 0 2 0 0 2 1 0 2 2 0 2 3 0 2 4 0 2 5 0 2 6 0 2 7 0 4 9 012 12 011 11 010 10 009 09 008 08 007 07 006 06 005 05 004 04 003 03 002 02 001 01 LED Buttons Exc...

Page 152: ...ram 41 To deny an Exchange line to be accessed for DISA tandem connection or external call forward turn its LED ON see Tie lines station DISA ports legend If Tie lines are connected to the DK40 system PACU PEMU PCBs access to other exchange lines can be denied The station port assigned to each Tie line is used to deny access to each exchange line Station ports 028 039 are used for Tie lines 1 12 r...

Page 153: ...U 3URJ 0RGH 0 6SNU 7 5 ROG 0 6SNU 3 ROG 0 6SNU ROG 0 6SNU ROG Processor Exchange Line Range DK40 001 012 Button LED Line Trunk Set Button LED s PBX Connection LED ON Normal LED OFF 12 012 11 011 10 010 09 009 08 008 07 007 06 006 05 005 04 004 03 003 02 002 01 001 Specify Exchange Lines by setting LED Buttons as defined by the table below SELECT 0 After programming press Vol to turn all LED s ON V...

Page 154: ...he software which lines are connected to a PBX This combination allows Toll Restriction and Speed Dialling to function properly This program must be utilised to allow after recall PBX features to operate on incoming calls Initialised Program 42 0 data reads all LEDs OFF for all lines Program 42 initialised data assigns no access codes to PBX groups QWHU 3URJ 0RGH 0 6SNU 7 5 ROG 0 6SNU ROG 0 6SNU R...

Page 155: ...d Enter the slot number 12 followed by the circuit number to be used 1 2 RBSU installed Enter the slot number 15 18 followed by the circuit number to be used 1 2 Important Please note only TBSU RBSU PCB s installed with the circuit configured for TE operation can be used as a primary reference system timing source WARNING If the Reset key on the relevant PCB is pressed the data in this Program wil...

Page 156: ... Enter the slot number 12 followed by the circuit number to be used 1 2 RBSU installed Enter the slot number 15 18 followed by the circuit number to be used 1 2 Important Please note only TBSU RBSU PCB s installed with the circuit configured for TE operation can be used as a secondary reference system timing source WARNING If the Reset key on the relevant PCB is pressed the data in this Program wi...

Page 157: ...tion Data 1 enables a Linked Numbering Scheme where the system will look at the first two digits of the number dialled by the user and can insert up to a maximum of four additional digits in front of it One example would be for the digits added to flag access to an exchange line group prior to the dialled number being sent out to line E G the digits to be inserted could be access to a specific gro...

Page 158: ... access codes to PBX groups QWHU 3URJ 0RGH 0 6SNU 7 6 ROG 6SNU 5 0 ROG 0 6SNU ROG 0 6SNU ROG Digits To Be Trans lated Digits To Be Added Digits To Be Trans lated Digits To Be Added Digits To Be Trans lated Digits To Be Added 00 18 36 01 19 37 02 20 38 03 21 39 04 22 40 05 23 41 06 24 42 07 25 43 08 26 44 09 27 45 10 28 46 11 29 47 12 30 48 13 31 49 14 32 50 15 33 51 16 34 52 17 35 53 DATA Digits t...

Page 159: ...be enabled as mentioned above for the digit selected several entries need to be made e g if 7 is chosen then the translation needs to be programmed for 70 79 The available numbering range that can be translated or added to is 00 99 although care must be taken so as not to create number conflicts with other system access codes or numbering ranges 54 70 86 55 71 87 56 72 88 57 73 89 58 74 90 59 75 9...

Page 160: ...nd 30 button LEDs 8 and 14 respectively If lines are behind PBX program the appropriate 1 or 2 digit PBX line access code in front of the emergency number Example If the PBX line access code is 9 then program 9999 in Program 44 91 to allow 999 to bypass Forced Account Code dial requirements Note 1 If Verified Account Codes assigned in Program 69 conflict duplicate with emergency or other type tele...

Page 161: ...he first two incoming digits Program 44 1 Incoming Digit Translation Enable Disable Tie Lines Program Type Toll Restriction Initialised Default Incoming Digit Translation Disabled Program 44 1 Overview If set to 0 will not modify incoming digits if set to 1 will delete incoming digits and if set to 2 translate the first two digits the system receives QWHU 3URJ 0RGH 0 6SNU 7 7 ROG 6SNU 6SNU 4 ROG 0...

Page 162: ...ogram 44 2 Overview Defines how many of the first four digits the system must delete If the data entered is 1 the system will delete the first digit if the data equals 2 it will delete the first two digits and so on up to 4 QWHU 3URJ 0RGH 0 6SNU 7 7 ROG 6SNU 5 0 ROG 0 6SNU ROG 0 6SNU ROG Tie Line Number No of Digits Deleted Key LED On 12 11 10 09 08 07 06 05 04 03 02 01 00 Light the LINE Key to en...

Page 163: ... the digit X2 is deleted from the incoming number Program 44 3 Overview Enables the system to translate the first two digits it receives Up to a maximum of five different translations can be programmed Example If in Program 44 31 the data entered was 60 200 this would allow the system on receipt of the digits 60 to translate them and actually dial 200 QWHU 3URJ 0RGH 0 6SNU 7 7 ROG 6SNU 6 4 5 4 5 6...

Page 164: ...ised Default Initialised Data is Blank QWHU 3URJ 0RGH 0 6SNU 7 8 ROG 0 6SNU 0 ROG 0 6SNU ROG 0 6SNU ROG Table No Unused Port No Translation Number 1 20 Digit Max Comments 20 19 18 17 16 15 14 13 12 11 10 09 08 07 06 05 04 03 02 01 Enter the Un used Port Number 000 027 SELECT 01 20 Enter 01 20 to indicate the Un used port Translation Table Number DATA The translation number 1 20 Digits long includi...

Page 165: ...ce Toll Restriction Assignments All Toll Restriction program information is provided later in Chapter 4 Program 49 Systemwide Station Lock ID Code Digit Length Program Type Station Initialised Default Initialised Data is Blank Program 49 Overview This program is used to define systemwide the number of digits that the station lock codes will have The length of the lock code can be from 04 to 10 dig...

Page 166: ... 0 Outgoing Only 1 Incoming and Outgoing SMDR 4 Forced Voluntary Account Code Digit Length 04 15 See Program 69 for Verified Account Codes Digits are verified per Program 30 Button LED 14 and Program 69 Account 5 SMDR Printout Options Toll Dial 0 All Calls item 3 printout outgoing call only is still available 1 Dial 0 calls only 2 Dial 1 calls only 3 Dial 00 calls only 4 Dial 1 0 calls only 5 Dial...

Page 167: ...This option selectively deletes local call data and allows long distance call data only to be sent out the SMDR port The type of long distance toll call data that prints out is selected by long distance prefix codes 0 1 00 Item 6 Direct Inward System Access DISA Security Code The optional security code 1 15 digits is required for incoming DISA calls to access outgoing Exchange lines If the DISA se...

Page 168: ...0 027 Telephone Port Number CF EXT ID Code 1 15 digits Telephone Port Number CF EXT ID Code 1 15 digits Telephone Port Number CF EXT ID Code 1 15 digits 000 010 020 001 011 021 002 012 022 003 013 023 004 014 024 005 015 025 006 016 026 007 017 027 008 018 009 019 More Codes DATA ID code 1 15 digits When entering less than 15 digits enter digits then press Hold LED Button 01 blanks erases data LED...

Page 169: ... 3 and then enter a security code plus the destination telephone number CF EXT ID code must be assigned to a telephone to allow callers to change the Call Forward External destination of that telephone from a remote location by calling in on a DISA Exchange line The security code 1 15 digits for each telephone is set with this program Important To allow Call Forward External Exchange lines must be...

Page 170: ...n for the results of the test when completed Option 0 The automatic fault testing will not be run Option 1 The system will carry out the test and wait for the information to be received via the TTY or remotely through the IMDU Modem Option 2 The system will carry out the test and report to the SMDR QWHU 3URJ 0RGH 0 6SNU 9 3 ROG 0 6SNU LQH H 0 ROG 0 6SNU 6SNU ROG 0 6SNU ROG Key Line RBSU RBSS Cct N...

Page 171: ...t be entered using the 24 hour clock system Program 61 3 Fault Test Report Time Program Type System Initialised Default Initialised Data is Blank Program 61 3 Overview Determines at what time the test report will be sent to the SMDR output There must be at least a one minute time difference between Program 61 2 and Program 61 3 The time must be entered using the 24 hour clock system QWHU 3URJ 0RGH...

Page 172: ... of characters uses the same method of entry as Program 93 Program 61 42 Fault Test Message 2 Program Type System Initialised Default Initialised Data is Blank Program 61 42 Overview This program is for entering the message that will be the second line of the Fault Report maximum 16 characters The imput of characters uses the same method of entry as Program 93 QWHU 3URJ 0RGH 0 6SNU 9 4 ROG 0 6SNU ...

Page 173: ...ort maximum 32 characters The imput of characters uses the same method of entry as Program 93 When entering data from a DKT EKT use the 6 52 key to move between the first and second set of characters Note For this test report to be effective please ensure that program 92 81 is run every time a new card and or extensions are added to the system as this creates the reference table the report informa...

Page 174: ...ed in the event of an analogue exchange line making an outgoing call on an ISDN2 channel This can occur whilst the system uses call forward external or DISA If incoming calls on the analogue lines are needed for data exchange using modems then a Bearer Service of 3 1kHz should be selected QWHU 3URJ 0RGH 0 6SNU 9 4 ROG 0 6SNU 4 0 ROG 0 6SNU ROG 0 6SNU ROG Data Bearer Service 0 3 10kHz 1 Speech Defa...

Page 175: ...ransmission level from the analogue to digital exchange lines This program is designed to cater for local circumstances i e Analogue lines having negligible or large Transmission losses between the local exchange and the DK40 system QWHU 3URJ 0RGH 0 6SNU 9 4 ROG 0 6SNU 5 0 ROG 0 6SNU ROG 0 6SNU ROG Line Number Pad Code 012 011 010 009 008 007 006 005 004 003 002 001 Enter one of the following pad ...

Page 176: ...mission level from the analogue to digital exchange lines This program is designed to cater for local circumstances i e Analogue lines having negligible or large transmission losses between the local exchange and the DK40 system QWHU 3URJ 0RGH 0 6SNU 9 4 ROG 0 6SNU 6 0 ROG 0 6SNU ROG 0 6SNU ROG Line Number Pad Code 012 011 010 009 008 007 006 005 004 003 002 001 Enter one of the following pad code...

Page 177: ...ested in the event of a DKT EKT or 2 wire extension making an outgoing call on an ISDN2 channel If modems or facsimile machines are connected to 2 wire ports then a Bearer Service of 3 1 kHz should be assigned QWHU 3URJ 0RGH 0 6SNU 9 5 ROG 0 6SNU 4 0 ROG 0 6SNU ROG 0 6SNU ROG Port Numbers Bearer Service Port Numbers Bearer Service 000 018 001 019 002 020 003 021 004 022 005 023 006 024 007 025 008...

Page 178: ...e lines to be changed Important If a 2 wire port is programmed to use a Bearer Service of 3 1kHz program 62 1 Data 0 then No Pad is automatically inserted for those connections Any selection for that 2 wire port under this program will have no effect QWHU 3URJ 0RGH 0 6SNU 9 5 ROG 0 6SNU 5 0 ROG 0 6SNU ROG 0 6SNU ROG Port Numbers Pad Code Port Numbers Pad Code 000 014 001 015 002 016 003 017 004 01...

Page 179: ...ines to be changed Important If a 2 wire port is programmed to use a Bearer Service of 3 1kHz program 62 1 Data 0 then No Pad is automatically inserted for those connections Any selection for that 2 wire port under this program will have no effect QWHU 3URJ 0RGH 0 6SNU 9 5 ROG 0 6SNU 6 0 ROG 0 6SNU ROG 0 6SNU ROG Port Numbers Pad Code Port Numbers Pad Code 000 014 001 015 002 016 003 017 004 018 0...

Page 180: ...led a valid extension number the time out is started any further digits dialled are interpreted as Sub Address information When the time out expires the system considers the dialled Sub Address as complete and will route the call Note A very short time out will require users to enter the Sub Address information very quickly Along time out will increase internal call setup time QWHU 3URJ 0RGH 0 6SN...

Page 181: ...time out expires the system considers the number dialled as complete and will start to route the call Any further digits received from the extension are ignored until a connect message is received from the local exchange Note A very short time out will require users to enter the dialled number very quickly and delays by the user may result in calls failing due to insufficient routing information A...

Page 182: ...es Program Type System Initialised Default Initialised Data is Blank QWHU 3URJ 0RGH 0 6SNU 9 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor VACN DK40 000 299 Name VACN 3 digit Verified Account Code 1 15 digits 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 More Codes Verified Account Code 1 15 digits SELECT Verified Account Code Number VACN ...

Page 183: ...ccount Codes If partially verified the first part of the Account Code is verified and the remainder is not For example if Verified Account Code 2734 is set in Program 69 but the digit length is set to eight in Program 60 4 then the user must dial 2734 plus any other four digits to enter a partially Verified Account Code There are many applications for partially Verified Account Codes For instance ...

Page 184: ...SHHG LDO 83 or by pressing the FFRXQW RGH button Forced Account Code requirements are assigned via station and line program options stations are assigned in Program 30 LED 08 ON and lines are assigned in Program 15 7 Stations must dial Verified Account Codes when assigned in Program 30 LED 14 ON Direct Inward System Access DISA callers that access outgoing lines can be required to enter Verified A...

Page 185: ...efault 000 for all VACNs QWHU 3URJ 0RGH 0 6SNU 3 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor VACN DK40 000 299 VACN VAC Digit Restrict Code VAC Restrict Code VACN VAC Digit Restrict Code VAC Restrict Code VAC Restrict Code 00 10 00 No Station Toll Restriction 03 Class 1 T R 04 Class 2 T R 05 Class 3 T R 06 Class 4 T R SELECT Verified Account Code Number VACN DATA VAC Digit Restriction 0 No Digi...

Page 186: ...ed Account Code Toll Restriction Assignments 3 128 Strata DK40 Programming Manual Spring 1999 VACN VAC Digit Restrict Code VAC Restrict Code VACN VAC Digit Restrict Code VAC Restrict Code VACN VAC Digit Restrict Code VAC Restrict Code ...

Page 187: ...ed Account Code is dialled at a station after accessing an Exchange line and before dialling a telephone number the station temporarily assumes the Toll Restriction Class assigned to the Verified Account Code When Program 70 is initialised all Verified Account Codes are assigned as not Toll Restricted data 00 Verified Account Code Toll Restriction class assignments are not user programmable so if ...

Page 188: ...0RGH 0 6SNU 4 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG PORTS 000 001 002 003 004 005 006 007 008 009 010 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 3DJH RU 6FUROO Buttons LED s Group Number s that the selected port number s is are to ring when the group is presented with an incoming call SELEC...

Page 189: ...14 015 016 017 018 019 020 021 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 PORTS 022 023 024 025 026 027 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 ...

Page 190: ... 006 007 008 009 010 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 PORTS 011 012 013 014 015 016 017 018 019 020 021 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 ...

Page 191: ...inging Assignments System Station Strata DK40 Programming Manual Spring 1999 3 133 PORTS 022 023 024 025 026 027 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 ...

Page 192: ...058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 PORTS 011 012 013 014 015 016 017 018 019 020 021 Group No LED 059 20 058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 ...

Page 193: ...DK40 Programming Manual Spring 1999 3 135 PORTS 022 023 024 025 026 027 Group No LED 059 20 058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 ...

Page 194: ...No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 PORTS 011 012 013 014 015 016 017 018 019 029 021 Group No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 PORTS 022 023 024 025 026 027 Group No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 ...

Page 195: ... 3URJ 0RGH 0 6SNU 5 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG PORTS 000 001 002 003 004 005 006 007 008 009 010 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 3DJH RU 6FUROO Buttons LED s Group Number s that the selected port number s is are to ring when the group is presented with an incoming call...

Page 196: ...3 014 015 016 017 018 019 020 021 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 PORTS 022 023 024 025 026 027 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 ...

Page 197: ...005 006 007 008 009 010 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 PORTS 011 012 013 014 015 016 017 018 019 020 021 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 ...

Page 198: ...nge Line Station Ringing Assignments 3 140 Strata DK40 Programming Manual Spring 1999 PORTS 022 023 024 025 026 027 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 ...

Page 199: ...058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 PORTS 011 012 013 014 015 016 017 018 019 020 021 Group No LED 059 20 058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 ...

Page 200: ...trata DK40 Programming Manual Spring 1999 PORTS 022 023 024 025 026 027 Group No LED 059 20 058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 ...

Page 201: ...No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 PORTS 011 012 013 014 015 016 017 018 019 029 021 Group No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 PORTS 022 023 024 025 026 027 Group No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 ...

Page 202: ... 3URJ 0RGH 0 6SNU 6 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG PORTS 000 001 002 003 004 005 006 007 008 009 010 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 3DJH RU 6FUROO Buttons LED s Group Number s that the selected port number s is are to ring when the group is presented with an incoming call...

Page 203: ...3 014 015 016 017 018 019 020 021 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 PORTS 022 023 024 025 026 027 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 ...

Page 204: ...005 006 007 008 009 010 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 PORTS 011 012 013 014 015 016 017 018 019 020 021 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 ...

Page 205: ...n Ringing Assignments System Station Strata DK40 Programming Manual Spring 1999 3 147 PORTS 022 023 024 025 026 027 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 ...

Page 206: ...058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 PORTS 011 012 013 014 015 016 017 018 019 020 021 Group No LED 059 20 058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 ...

Page 207: ...DK40 Programming Manual Spring 1999 3 149 PORTS 022 023 024 025 026 027 Group No LED 059 20 058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 ...

Page 208: ...No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 PORTS 011 012 013 014 015 016 017 018 019 029 021 Group No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 PORTS 022 023 024 025 026 027 Group No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 ...

Page 209: ...0RGH 0 6SNU 7 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG PORTS 000 001 002 003 004 005 006 007 008 009 010 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 3DJH RU 6FUROO Buttons LED s Group Number s that the selected port number s is are to ring when the group is presented with an incoming call SELEC...

Page 210: ...14 015 016 017 018 019 020 021 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 PORTS 022 023 024 025 026 027 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 ...

Page 211: ... 006 007 008 009 010 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 PORTS 011 012 013 014 015 016 017 018 019 020 021 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 ...

Page 212: ... Line Station Ringing Assignments 3 154 Strata DK40 Programming Manual Spring 1999 PORTS 022 023 024 025 026 027 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 029 10 028 09 027 08 026 07 025 06 024 05 023 04 022 03 021 02 020 01 ...

Page 213: ...058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 PORTS 011 012 013 014 015 016 017 018 019 020 021 Group No LED 059 20 058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 ...

Page 214: ...trata DK40 Programming Manual Spring 1999 PORTS 022 023 024 025 026 027 Group No LED 059 20 058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 ...

Page 215: ...No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 PORTS 011 012 013 014 015 016 017 018 019 029 021 Group No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 PORTS 022 023 024 025 026 027 Group No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 ...

Page 216: ...0RGH 0 6SNU 8 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG PORTS 000 001 002 003 004 005 006 007 008 009 010 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 3DJH RU 6FUROO SELECT Port Number s of station s that must ring Use Page or Scroll to move up or down between the group ranges Buttons LED s Group...

Page 217: ...14 015 016 017 018 019 020 021 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 PORTS 022 023 024 025 026 027 Group No LED 019 20 018 19 017 18 016 17 015 16 014 15 013 14 012 13 011 12 010 11 009 10 008 09 007 08 006 07 005 06 004 05 003 04 002 03 001 02 000 01 ...

Page 218: ... 017 018 019 020 021 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 039 10 038 09 037 08 036 07 035 06 034 05 033 04 032 03 031 02 030 01 PORTS 011 012 013 014 015 016 017 018 019 020 021 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 039 10 038 09 037 08 036 07 035 06 034 05 033 04 032 03 031 02 030 01 ...

Page 219: ...inging Assignments System Station Strata DK40 Programming Manual Spring 1999 3 161 PORTS 022 023 024 025 026 027 Group No LED 039 20 038 19 037 18 036 17 035 16 034 15 033 14 032 13 031 12 030 11 039 10 038 09 037 08 036 07 035 06 034 05 033 04 032 03 031 02 030 01 ...

Page 220: ...058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 PORTS 011 012 013 014 015 016 017 018 019 020 021 Group No LED 059 20 058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 ...

Page 221: ...DK40 Programming Manual Spring 1999 3 163 PORTS 022 023 024 025 026 027 Group No LED 059 20 058 19 057 18 056 17 055 16 054 15 053 14 052 13 051 12 050 11 049 10 048 09 047 08 046 07 045 06 044 05 043 04 042 03 041 02 040 01 ...

Page 222: ...No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 PORTS 011 012 013 014 015 016 017 018 019 029 021 Group No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 PORTS 022 023 024 025 026 027 Group No LED 069 20 068 19 067 18 066 17 065 16 064 15 063 14 062 13 061 12 060 11 ...

Page 223: ...scribed in Program 09 groups may contain one or more stations and a station can be the member of more than one group Stations can be assigned to be a member of a group only after 12 or 24 seconds of incoming ringing Day 2 or Night Service If the Night Service or three mode ringing Program 10 2 LED 3 ON features are used when invoked any stations required to ring with incoming DDI calls to the rele...

Page 224: ...s page for more ports groups QWHU 3URJ 0RGH 0 6SNU 9 ROG 0 6SNU 4 ROG 0 6SNU ROG 0 6SNU ROG Group No Group Alpha tag 16 Characters Max Enter One per Rectangle 000 001 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 Group Alpha tag Enter the group Alpha tag See the following page for details of how to enter the Alpha tag SELECT 1 Enter the three digit group number to...

Page 225: ...on Strata DK40 Programming Manual Spring 1999 3 167 022 023 024 025 026 027 028 029 030 031 032 033 034 035 036 037 038 039 040 041 042 043 044 045 046 047 048 049 050 051 052 053 054 055 056 057 Group No Group Alpha tag 16 Characters Max Enter One per Rectangle ...

Page 226: ... a maximum of 16 characters in length The alpha tag once assigned will be displayed on any LCD keyphone when a ringing DDI call is presented new or transferred to a station s Important When assigning the alpha tag to a group it is important that no spaces be included in the alpha tag An alternative character must be used instead Toshiba recommend that a Hyphen is used 058 059 060 061 062 063 064 0...

Page 227: ... Mode 0 to 9 are treated as numerals Note Dialpad starts out in Numeric Mode Use key to switch to Alpha Mode Alpha Mode Moves cursor to left Scrolls alpha and special characters Alpha Entry Example Special Character Entry Alpha Character Entry Sequence Special Character Entry Sequence QZ ABC DEF GHI JKL MNO PRS TUV WXY Cursor Left Scroll Key Mode Key A B C Q Z Moves cursor to right and starts spec...

Page 228: ...DK40 Expansion Unit Telephone Port 004 first PDKU DK40 Expansion Unit 16 Port 004 DDCB 1 Base KSU Port 004 Telephone Base KSU 15 14 IMDU Modem DN 19 Enabled IMDU Modem DN 19 Disabled 10 Enable DK Admin Disable DK Admin 08 Door Phone Ring on External Page No Ring on External Page 07 Door Lock Relay Enabled DK40 Expansion Unit External Page Relay Enabled DK40 Expansion Unit 06 NT Relay with NT1 and ...

Page 229: ...rcuit 5 of a PDKU or PEKU PDKUs support DDCBs but not HDCBs PEKUs can support HDCBs but not DDCBs After assignment of a DDCB or HDCB door phone numbers 151 159 161 163 effectively replace the station number assignment in Program 04 The first DDCB is always Port 004 on the Base KSU Digital Station Card The port number of the second and third DDCB HDCB s will depend on the configuration of the Base ...

Page 230: ... on the DK40 KSU with LED 01 before setting Night Transfer mode with LED 06 In one mode the relay will activate for one second then be idle for three seconds when a line rings incoming while the system is in the Night mode The intended application is to control an external ringing device at night Program 78 must have Ring Over External Page activated for this feature In the second mode the relay w...

Page 231: ...ock Control 3 B is connected to Door Phone 3B 11 Door phone 3C Busy Out No Busy Signal 10 Door phone 3B Busy Out No Busy Signal 09 Door phone 3A Busy Out No Busy Signal 08 DDCB2 B jack is Lock Control 2 B is connected to Door Phone 2B 07 Door phone 2C Busy Out No Busy Signal 06 Door phone 2B Busy Out No Busy Signal 05 Door phone 2A Busy Out No Busy Signal 04 DDCB1 B jack is Lock Control 2 B is con...

Page 232: ...system does not automatically know how many door phones are connected to each DDCB or HDCB so it must be told This program is used to enter that information so that a caller will receive fast busy tone if the called door phone does not exist Door phones 1A 1B 1C are numbered 151 152 153 respectively and are connected to the DDCB or HDCB at Port 004 Door phones 2A 2B 2C are numbered 154 155 156 res...

Page 233: ...during the NIGHT mode Lines must be allowed to Night Ring over External Page in Program 78 for this feature to work Tenant assignments are made in Program 15 QWHU 3URJ 0RGH 0 6SNU ROG 0 6SNU 6 ROG 0 6SNU ROG 0 6SNU ROG Tenant Zone 1 Zone 2 Zone 3 Zone 4 Tenant 1 Exchange Lines Tenant 2 Exchange Lines Tenant 3 Exchange Lines Tenant 4 Exchange Lines Enter the Tenant 1 4 to be assigned with the zone ...

Page 234: ...K40 001 012 Feature Number Code Feature Description Line 001 002 003 004 005 006 007 008 009 010 011 012 LED 01 02 03 04 05 06 07 08 09 10 11 12 1 3 Ring Over External Page during NIGHT mode 2 1 DISA Exchange Line during DAY Mode 2 DISA Exchange Line during DAY2 Mode 3 DISA Exchange Line during NIGHT Mode 5 1 Ring IMDU1 Modem during DAY Mode 2 Ring IMDU1 Modem during DAY2 Mode 3 Ring IMDU1 Modem d...

Page 235: ...ction of these lines occurs for outgoing calls Note An optional security code for DISA outgoing lines calls is available via Program 60 6 This code should always be programmed when using DISA and built in Auto Attendant to prevent unauthorised calls through the DK40 system Feature 5 Ring IMDU Maintenance Modem The IMDU Remote Maintenance modem can be directly accessed by incoming Exchange lines as...

Page 236: ... 0 1 4 0 1 5 0 1 6 0 1 7 0 1 8 0 1 9 0 2 0 0 2 1 0 2 2 0 2 3 0 2 4 0 2 5 0 2 6 0 2 7 Muted ring to busy DKT EKT 20 Not Used 19 Not Used 18 Not Used 17 Not Used 16 Not Used 15 Not Used 14 Not Used 13 Not Used 12 Not Used 11 Not Used 10 Door phone 3C 9 Door phone 3B 8 Door phone 3A 7 Door phone 2C 6 Door phone 2B 5 Door phone 2A 4 Door phone 1C 3 Door phone 1B 2 Door phone 1A 1 Light the LED Buttons...

Page 237: ... pressed a muted ring tone can be sent to selected digital and electronic telephones as defined with this program Only the lowest port in the appropriate ringing group will mute ring LEDs 01 09 Door Phone Ring When a door phone button is pressed selected digital and or electronic telephones will ring as assigned with this program See Program 77 2 for an explanation of the door phone A B and C numb...

Page 238: ... 3URJ 0RGH 0 6SNU 3 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor Port Range DK40 000 027 Ringing Tone Code Ringing Tone Code Port Number Tone 1 1 Tone 2 2 Tone 3 3 Port Number Tone 1 1 Tone 2 2 Tone 3 3 000 014 001 015 002 016 003 017 004 018 005 019 006 020 007 021 008 022 009 023 010 024 011 025 012 026 013 027 Ringing Tone Code 1 Tone Option 1 2 Tone Option 2 3 Tone Option 3 SELECT Station Lo...

Page 239: ...xchange Line LED Station or DH Port 0 0 0 0 0 1 0 0 2 0 0 3 0 0 4 0 0 5 0 0 6 0 0 7 0 0 8 0 0 9 0 1 0 0 1 1 0 1 2 0 1 3 0 1 4 0 1 5 012 12 011 11 010 10 009 09 008 08 007 07 006 06 005 05 004 04 003 03 002 02 001 01 LED Buttons Exchange line assigned to ring selected station port Press 6FUROO to advance or 3DJH to go back SELECT 1 9 for type of ringing Selected trunks ring selected station ports a...

Page 240: ...n the top row 2 Enter the Exchange Line numbers in the left column 3 Mark X s in the boxes indicating which LED should be lit when an Exchange Line call comes in on a particular port Auto Attendant Use Programs 81 89 to set up DK40 built in Auto Attendant delay ring feature per the guide on the next page Exchange Line LED Station or DH Port 0 1 6 0 1 7 0 1 8 0 1 9 0 2 0 0 2 1 0 2 2 0 2 3 0 2 4 0 2...

Page 241: ...n option the station can be equipped with the appropriate 2 LQH or 3RROHG LQH US buttons Stations assigned in Program 81 ring immediate for 12 seconds and then stop ringing unless they are also assigned to ring in Program 82 Assign DN for the appropriate 2 LQH or 3RROHG LQH US buttons to these ports using Program 39 3 Assign stations that should ring after a 12 second delay for 12 seconds before t...

Page 242: ... assigned to ring stations in Programs 81 82 and 83 then the following ringing occurs Note The Auto Attendant Answers after stations assigned in Program 81 and 82 stop ringing 24 seconds from start of call 5 Use Program 39 to assign the DN button that should flash and ring before the AA answers The DN button or buttons for multiple PDNs must be assigned on all station ports assigned to ring in Pro...

Page 243: ...ng used by an LCD station Note If CLI is presented from the service provider and the alpha ID is set in Program 93 the CLI will override the alpha ID QWHU 3URJ 0RGH 0 6SNU 6 ROG 0 6SNU 4 ROG 0 6SNU ROG 0 6SNU ROG Processor Exchange Line Range DK40 001 012 LED Line Exchange Line Identification 16 Characters Max Enter One per Rectangle 12 012 11 011 10 010 09 009 08 008 07 007 06 006 05 005 04 004 0...

Page 244: ...on Numeric Mode 3a are treated as numerals Dial pad starts in numeric mode Press to switch to alpha mode Moves cursor to left Scrolls alpha and special characters Alpha Entry Example Special Character Entry Alpha Character Entry Sequence Special Character Entry Sequence QZ ABC DEF GHI JKL MNO PRS TUV WXY Cursor Left Scroll Key Mode Key A B C Q Z Moves cursor to right and starts special character e...

Page 245: ...ault Prints out customer database Program 97 Overview Contents of each program can be sent to the SMDR port for a hard copy printout QWHU 3URJ 0RGH 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG SELECT Program Number to be printed on SMDR To specify a range of programs enter XX XX low program in range high program in range Exit Program Mode Cancelsprintoutat any time Data Print Printout begins ...

Page 246: ...System Station Program 97 Printing Program Data through SMDR 3 188 Strata DK40 Programming Manual Spring 1999 ...

Page 247: ...des the programmer with an overview of the Toll Restriction feature and step by step instructions to fill in the Toll Restriction System Record Sheets Toll Restriction Overview The Toll Restriction Method Toll Restriction screens and selectively restricts outgoing calls The restriction can then be programmed for individual stations The individual stations can be assigned one class during day servi...

Page 248: ... same Toll Restriction Class Program 46 11 41 Emergency Numbers Toll Restriction Override Toll Restricted stations must be allowed to dial special codes such as 999 112 for emergency calls Ensure that this is catered for Program 46 Codes 6 8 Important Always be sure to provide access to emergency numbers such as 999 112 Toll Restriction Override by System Speed Dial System Speed Dial numbers can b...

Page 249: ...in the Toll Restriction System Record Sheets The following instructions are intended to give a concise general definition of the programming characteristics defined by each record sheet Note 1 On each record sheet mark an X in the space provided to indicate that a choice is selected Unless otherwise specified this indicates the LED is lit When appropriate indicate digits to be entered using the st...

Page 250: ...2 0 0 3 0 0 4 0 0 5 0 0 6 0 0 7 0 0 8 0 0 9 0 1 0 0 1 1 0 1 2 0 1 3 0 1 4 0 1 5 0 1 6 0 1 7 0 1 8 0 1 9 0 2 0 0 2 1 0 2 2 0 2 3 0 2 4 0 2 5 0 2 6 0 2 7 0 4 9 012 12 011 11 010 10 009 09 008 08 007 07 006 06 005 05 004 04 003 03 002 02 001 01 LED Buttons Exchange Lines Light LED s for the port s that are allowed access SELECT Station Logical Port Numbers To add a port range enter XXX XXX low port h...

Page 251: ...ess Program 40 does not deny access to answer transferred calls If the LED for an exchange line is OFF in this program access to the line on direct incoming or outgoing calls is denied Important If the DISA port is denied exchange line access in Program 40 DISA callers cannot access outgoing exchange lines when calling in on DISA lines Also External Call Forward will be blocked on the denied lines...

Page 252: ...change Line Range PDN Port Range Tie Line Station Port Range DISA Port DK40 001 012 000 027 028 039 049 Exchange Line LED Port 0 0 0 0 0 1 0 0 2 0 0 3 0 0 4 0 0 5 0 0 6 0 0 7 0 0 8 0 0 9 0 1 0 0 1 1 0 1 2 0 1 3 0 1 4 0 1 5 0 1 6 0 1 7 0 1 8 0 1 9 0 2 0 0 2 1 0 2 2 0 2 3 0 2 4 0 2 5 0 2 6 0 2 7 0 4 9 012 12 011 11 010 10 009 09 008 08 007 07 006 06 005 05 004 04 003 03 002 02 001 01 LED Buttons Exc...

Page 253: ...ram 41 To deny an Exchange line to be accessed for DISA tandem connection or external call forward turn its LED ON see Tie lines station DISA ports legend If Tie lines are connected to the DK40 system PACU PEMU PCBs access to other exchange lines can be denied The station port assigned to each Tie line is used to deny access to each exchange line Station ports 028 039 are used for Tie lines 1 12 r...

Page 254: ...HU 3URJ 0RGH 0 6SNU 7 5 ROG 0 6SNU 3 ROG 0 6SNU ROG 0 6SNU ROG Processor Exchange Line Range DK40 001 012 Button LED Line Trunk Set Button LED s PBX Connection LED ON Normal LED OFF 12 012 11 011 10 010 09 009 08 008 07 007 06 006 05 005 04 004 03 003 02 002 01 001 Specify Exchange Lines by setting LED Buttons as defined by the table below SELECT 0 After programming press Vol to turn all LED s ON ...

Page 255: ...he software which lines are connected to a PBX This combination allows Toll Restriction and Speed Dialling to function properly This program must be utilised to allow after recall PBX features to operate on incoming calls Initialised Program 42 0 data reads all LEDs OFF for all lines Program 42 initialised data assigns no access codes to PBX groups QWHU 3URJ 0RGH 0 6SNU 7 5 ROG 0 6SNU ROG 0 6SNU R...

Page 256: ...print out on station call records Account codes Forced or Voluntary can also be used for this function in which case the Account code will print out on SMDR see Programs 69 and 70 Notes Stations selected in Program 30 LED 16 ON can add change or delete the codes set in Program 44 1 4 When the Toll Restriction Override code is dialled the station s class defined in Program 48 changes to the class a...

Page 257: ...s 69 and 30 button LEDs 8 and 14 respectively If lines are behind PBX program the appropriate 1 or 2 digit PBX line access code in front of the emergency number Example If the PBX line access code is 9 then program 9999 in Program 44 91 to allow 999 to bypass Forced Account Code dial requirements Note 1 If Verified Account Codes assigned in Program 69 conflict duplicate with emergency or other typ...

Page 258: ...with the prefix 0 for the Toll Restriction to identify these codes the digit 6 must be entered as the data in program 45 1 This will mean that the system will look at the 0 and the following four digits dialled before making the decision as to whether or not to restrict the call As some local codes in the UK also have the prefix 0 The specific codes that are to be restricted or allowed are selecte...

Page 259: ...defined in this section Mark the exempt lines with an X on the record sheet Toll Restrictions disabled in this program override Station Toll Restrictions defined in Programs 48 49 QWHU 3URJ 0RGH 0 6SNU 7 8 ROG 0 6SNU 5 ROG 0 6SNU ROG 0 6SNU ROG Processor Exchange Line Range DK40 001 012 LED Exchange Line X 12 012 11 011 10 010 09 009 08 008 07 007 06 006 05 005 04 004 03 003 02 002 01 001 LED s Bu...

Page 260: ...e 2 PDN 988 code 5HGLDO Notes Do not use the same four digit codes set in Program 44 1 4 Toll Restriction Travelling Class Override codes Program 45 8 9 overrides Program 44 1 4 if the same codes are used Electronic telephone users can use the button instead of the 5HGLDO button Verified Account Codes Forced or Voluntary can also be used to override Toll Restriction on a call by call basis When us...

Page 261: ...rams 46 11 41 These programs should be run for the Exception table assignments for each class of Toll Restriction LEDs 01 08 Exception Tables 1 08 Select the exception tables that apply to the class being defined by marking an X in the box Note Each class can be assigned any or all of the available Exception tables QWHU 3URJ 0RGH 0 6SNU 7 9 ROG 0 6SNU 4 ROG 0 6SNU ROG 0 6SNU ROG Processor Toll Res...

Page 262: ...eny 0000 9999 QWHU 3URJ 0RGH 0 6SNU 7 9 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor Toll Restriction Class DK40 1 4 Class 1 Check one Allowed Denied DATA STD INT Codes DATA STD INT Codes Enter or display STD INT Codes To add a range enter XXX XXX low area code high area code Several ranges or individual area codes may be entered by separating them with the button The leading 0 is always omitted...

Page 263: ...ernational Codes Assigned by Class Toll Restriction Strata DK40 Programming Manual Spring 1999 4 17 Class 2 Check one Allowed Denied DATA STD INT Codes Class 3 Check one Allowed Denied DATA STD INT Codes Class 4 Check one Allowed Denied DATA STD INT Codes ...

Page 264: ...fines the STD and International codes allowed or denied for each Toll Restriction class The codes stored in memory can be viewed These can be displayed by using the 4 command for each class any code s that is are displayed are classed as allowed codes Anything not displayed by using the 4 command is denied Initialised data can be seen at the bottom of the System Record sheet For each class choose ...

Page 265: ...QWHU 3URJ 0RGH 0 6SNU 7 9 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor Toll Restriction Class DK40 1 4 Class 1 Check one Allowed Denied DATA Local Codes DATA Local Codes Enter or display local codes To add a range enter XXX XXX low office code high office code Several ranges or individual office codes may be entered by separating them with the button SELECT Toll Restriction Class see Legend belo...

Page 266: ...ion Allowed Denied Local Codes Assigned by Class 4 20 Strata DK40 Programming Manual Spring 1999 Class 2 Check one Allowed Denied DATA Local Codes Class 3 Check one Allowed Denied DATA Local Codes Class 4 Check one Allowed Denied DATA Local Codes ...

Page 267: ...n each class the codes in stored in memory can be viewed these can be displayed by using the 8 command Any code s that is are displayed are classed as allowed codes Anything not displayed using the 8 command is classed as denied Initialised data can be seen at the bottom of the System Record sheet For each class choose whether the record table is used to record allowed Local codes in memory ALLOWE...

Page 268: ...ss 1 entering STD code 0193282 into an Exception table that is assigned to that class in Program 47 will allow any telephone number that starts with 01932 82XXXX It will not however allow any number that starts with 01932 1 01932 2 01932 3 etc and also any telephone numbers that start with 01932 81 01932 83 01932 84 etc As the Exception table could contain a Local code all digits that are to be di...

Page 269: ... Ports Tie Lines Station Port Port No Digit Restriction Code Station Restriction Code Port No Digit Restriction Code Station Restriction Code Port No Digit Restriction Code Station Restriction Code 000 015 028 001 016 029 002 017 030 003 018 031 004 019 032 005 020 033 006 021 034 007 022 035 008 023 036 009 024 037 010 025 038 011 026 039 012 027 013 049 014 Station Restriction Code 00 10 00 No S...

Page 270: ... be removed from the station on an individual line basis through Program 45 2 No Station Toll Restriction Enter 00 in the Station Restrict Code column next to the port number to remove Toll Restrictions from the station Class 1 Toll Restriction Enter 03 in the Station Restrict Code column in the space provided for the port number if the selected station will be assigned to the Class 1 level of res...

Page 271: ...striction Code Port No Digit Restriction Code Station Restriction Code Port No Digit Restriction Code Station Restriction Code 000 015 028 001 016 029 002 017 030 003 018 031 004 019 032 005 020 033 006 021 034 007 022 035 008 023 036 009 024 037 010 025 038 011 026 039 012 027 013 049 014 Station Restriction Code 00 10 Enter 00 for No Station Toll Restriction Enter 03 for Class 1 T R Enter 04 for...

Page 272: ...ered in the Digit Restrict Code column Station Restrict Code The third feature assigns Toll Restriction to individual station ports It includes five different choices One of the choices must be entered for each port Initialised data assigns 00 or no restrictions to all ports The choices are explained as follows Note Station restrictions are overridden by lines disabled as defined in Program 45 2 I...

Page 273: ... Class 3 level of restriction Class 3 STD International and Local restrictions are defined in Program 46 and the exception code table is defined in Program 46 31 Class 4 Toll Restriction Enter 06 in the Station Restrict Code column in the space provided for the port number if the selected station will be assigned to the Class 4 level of restriction Class 4 STD International and Local code restrict...

Page 274: ...Toll Restriction Program 49 Station Toll Restriction Classification Night Mode 4 28 Strata DK40 Programming Manual Spring 1999 ...

Page 275: ...ne groups must be created in Program 16 line restrictions must be set in Programs 40 and 41 and the area dialling plan must be assigned in Program 45 1 LCR Features Parameters Enables LCR features including a warning tone for last choice route number a comfort dial tone during LCR processing and the Long Distance Information dialling plan Home Area Code Notifies LCR software of the area code of th...

Page 276: ...ng calls an invisible process for the user Digits may also be deleted from the front of the dialled number LCR Station Access Priority Assignments Each station port defined in the system may be assigned to one of four station priority groups The groups can have varying access to the defined call routes at different times of day Each group is partitioned from the other groups LCR Conditions If a st...

Page 277: ...change Line Type Comments enter the service type the common carrier name or the line type for each line group e g local line ISDN30 ISDN2 TE etc 6 Refer to the Program 40 to restrict stations from incoming and outgoing access of lines including using LCR All stations that must use LCR to make outgoing calls must not be restricted in this program These restrictions do apply to LCR 7 Refer to Progra...

Page 278: ...necessary an alternative route can be set should the first route option be busy Least Cost Routing The following provides the programmer an overview of the Least Cost Routing feature and step by step instructions to fill in the Least Cost Routing System Record Sheets LCR General Parameters Program 50 1 Enables features including a warning tone for when the last choice route number is about to be u...

Page 279: ...t add or delete automatically in front of the number dialled or indeed add automatically at the end of the number dialled in order to route the call successfully If no digits need adding or deleting the table can just be left blank These digits can be in the form of an access code to a specific carrier a system pause and an authorisation code which is sent out before the number dialled Up to 22 di...

Page 280: ...CR LED 01 ON LCR software is enabled system wide LED 01 OFF LCR software is disabled None of the LCR programming referred to by this section is recognised Dial 9 access assigned in Program 16 is enabled LED 02 LCR Speed Up LED 02 ON LCR Call Speed Up enabled system wide LED 02 OFF LCR Call Speed Up is disabled system wide Note If LCR Speed Up is enabled the call will automatically follow the local...

Page 281: ...ng the LCR access code until the destination rings or issues a busy signal LED Button 05 Warning Tone Last Choice Route Number LED 05 ON The user is notified with a warning tone to indicate that LCR has routed the call over the least desirable route number The most expensive route is typically programmed to be the least desirable A user has three choices upon hearing the warning tone Ignore the to...

Page 282: ... Cost Routing Initialised Default Initialised Data is Blank QWHU 3URJ 0RGH 0 6SNU 8 3 ROG 0 6SNU 6 ROG 0 6SNU ROG 0 6SNU ROG Except Ovr Code Table No Record of Eception Override Code maximum of 7 digits per entry 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 DATA Exception Override Code 1 7 digits long SELECT 00 19 Enter 00 19 to indicate the Exception Override code table number ...

Page 283: ...gged to treat the call as follows The call is sent over the route plan specified in Program 50 9 00 19 No additional digits need to be dialled other than the telephone number Therefore the call is put through immediately Program 50 5 LCR Local Call Routing Selection Program Type Least Cost Routing Initialised Default See the legend below Program 50 5 Overview The Local Call Plan handles special co...

Page 284: ...nter the maximum number of seconds LCR waits for a user to dial additional digits after a 0 before it drops the call from LCR and routes it out over the local Route Plan assigned in Program 50 5 The allowed range is 04 10 seconds Always enter two digits Initialised data assigns an LCR dial zero time out value of 06 seconds QWHU 3URJ 0RGH 0 6SNU 8 3 ROG 0 6SNU 9 ROG 0 6SNU ROG 0 6SNU ROG DATA Time ...

Page 285: ...ised Data is Blank Program 50 900 919 Overview Enter the Route Plan Number each Exception Override table must follow Each table can only follow one Route Plan QWHU 3URJ 0RGH 0 6SNU 8 3 ROG 0 6SNU 0 ROG 0 6SNU ROG 0 6SNU ROG Except Ovr Code Table No Route Plan No 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 DATA The Route Plan that the Override Exception Code is to follow SELECT 00 1...

Page 286: ...s program 53 Once the schedules have been set up the number dialled by way of the Route Plan the time of day and the station group is routed out over one or more of the Route Definitions This facilitates that in the eventuality of one carrier being busy by having allocated a second route definition the user could make the call using an alternative carrier For example if the code 01932 was allocate...

Page 287: ...lans provide the customer flexibility enough to route different STD International codes over different line groups Program 51 LCR Local STD International Codes Route Plan Assignment Plans 01 08 Program Type Least Cost Routing Initialised Default Initialised Data leaves Tables 01 07 Blank all codes 0000 9999 are initialised in Table 08 The system automatically assigns the leading 0 Processor LCR Ro...

Page 288: ...cal STD International Codes Route Plan Assignment Plans 01 08 5 14 Strata DK40 Programming Manual Spring 1999 LCR Plan 01 LCR Plan 02 LCR Plan 03 LCR Plan 04 Data INT STD Code s Data INT STD Code s Data INT STD Code s Data INT STD Code s ...

Page 289: ...nal Codes Route Plan Assignment Plans 01 08 LeastCost Routing Strata DK40 Programming Manual Spring 1999 5 15 LCR Plan 05 LCR Plan 06 LCR Plan 07 LCR Plan 08 Data INT STD Code s Data INT STD Code s Data INT STD Code s Data INT STD Code s ...

Page 290: ...to the selected Plan tables the system automatically allows for the leading 0 For example to enter the code 01932 the data would be 1932 Four digits must be entered see program 45 1 As soon as a dialling code is entered in a LCR Dial code table for any of the plans 1 7 it is automatically deleted from Plan 8 An area code cannot be lost If it is subsequently deleted from Plans 1 7 LCR software auto...

Page 291: ...NU ROG 0 6SNU ROG Processor Program 56 LCR Station Groups Program 54 Route Definitions DK40 1 4 1 4 LCR Plan 01 08 Schedule 1 3 Action Code Start Time H H M M 08 3 1 08 2 1 08 1 1 07 3 1 07 2 1 07 1 1 06 3 1 06 2 1 06 1 1 05 3 1 05 2 1 05 1 1 04 3 1 04 2 1 04 1 1 03 3 1 03 2 1 03 1 1 02 3 1 02 2 1 02 1 1 01 3 1 01 2 1 01 1 1 Start Time HHMM HH 00 23 MM 00 59 or Route Definition Numbers see Legend ...

Page 292: ...chedule Assignments for LCR Plans 5 18 Strata DK40 Programming Manual Spring 1999 LCR Plan 01 08 Schedule 1 3 Program 56 LCR Station Group see legend above Program 54 Route Definition see legend above 1st Pick 2nd Pick 3rd Pick 4th Pick ...

Page 293: ... for LCR Plans Least Cost Routing Strata DK40 Programming Manual Spring 1999 5 19 LCR Plan 01 08 Schedule 1 3 Program 56 LCR Station Group see legend above Program 54 Route Definition see legend above 1st Pick 2nd Pick 3rd Pick 4th Pick ...

Page 294: ...ll in all four digits Initialised data assigns 0000 to all times Start time for schedule 2 is the stop time for schedule 1 Start time for schedule 3 is the stop time for schedule 2 Start time for schedule 1 is the stop time for schedule 3 Note If LCR software sees schedules 1 and 2 have the same start times then it only looks at schedule 1 for route definitions Station Group Number Each station mu...

Page 295: ... Processor Route Definition Program 16 Exchange Line Group Program 55 Modified Digits DK40 1 4 01 08 01 06 LCR Plan 01 04 Route Definition see legend above Program 16 Exchange Line Group see legend above Program 55 Modified Digits see legend above 04 4 04 3 04 2 04 1 03 4 03 3 03 2 03 1 02 4 02 3 02 2 02 1 01 4 01 3 01 2 01 1 Modified Digits Table see Legend in Program 55 Exchange Line Group 01 16...

Page 296: ... Strata DK40 Programming Manual Spring 1999 LCR Plan 05 08 Route Definition see legend above Program 16 Exchange Line Group see legend above Program 55 Modified Digits see legend above 08 4 08 3 08 2 08 1 07 4 07 3 07 2 07 1 06 4 06 3 06 2 06 1 05 4 05 3 05 2 05 1 ...

Page 297: ...rogramming Reference Table completed at the beginning of the LCR record sheets Each line group represents a type of service e g Exchange ISDN30 ISDN2 TE TIE etc Program 16 assigns lines to groups 1 08 Program 40 denies incoming and outgoing line access to stations including LCR access Program 41 prevents line access from stations users overriding LCR by pressing the line pooled line key for access...

Page 298: ...he station user The station user handles all calls the same way The goal is for LCR to remember the dialling peculiarities of each call route so the user does not need to know Each modified digits table assigns editing steps that include Deleting a pre defined quantity of digits from the front of the number dialled Program 55 0 Adding a pre defined number to the front of the number dialled Program...

Page 299: ...view Enter the quantity of digits that should be deleted from the front of the number dialled for each of the Table Numbers in the Delete Digits Table The maximum number is 10 Always make the entry two digits QWHU 3URJ 0RGH 0 6SNU 8 8 ROG 0 6SNU 3 ROG 0 6SNU ROG 0 6SNU ROG Program 55 0 Delete Digits Table Table Number Quantity of Digits 01 10 max 01 02 03 04 05 06 FIGURE Quantity of Digits 00 10 t...

Page 300: ...ction 08 16 P8 09 Sub Address 07 14 P7 10 Convert DP to DTMF 06 12 P6 11 Clear 05 10 P5 12 Auth Code 1 04 8 P4 13 Send Extension number 03 6 P3 14 Auth Code 2 02 4 P2 15 Auth Code 3 01 2 P1 16 Auth Code 4 17 Auth Code 5 18 Auth Code 6 19 Auth Code 7 20 Auth Code 8 Add to FRONT of Dialled Number Program 55 1 Table No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 01 02 03 04 05 06 CODE Di...

Page 301: ...ers a selection of pre determined pause lengths LED s 01 08 One of 8 authorisation codes to be sent to line LED s 12 14 20 The station number of the extension making the call to be sent to line LED 13 A conversion either at the beginning or during the string from DP to DTMF LED 10 Sub Address Information to be sent to line LED 09 Note If a pause requires entering try to allow for the longest wait ...

Page 302: ...ed by the group number For Tie lines used to make outgoing exchange line calls use station port numbers 028 039 for Tie lines 1 12 respectively i e use station port 030 for Tie line 3 QWHU 3URJ 0RGH 0 6SNU 8 9 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor Port Range Tie Line Station Port Range LCR Station Groups DK40 000 027 028 039 1 4 Port Port Tie Line Station Port Port Number LCR Station Grou...

Page 303: ...ram 14 0 Loop Start Exchange Line Direct Ring to ACD Group Assignments Program 14 1 ACD Agent Identification Code Assignments Program 14 1 Auto Answer with Zip Tone Assigned to Agent ID Program 14 2 ACD Supervisor Passwords Program 14 2 Tie Line After Shift and Overflow Substitution Destination Program 14 3 Announcement Music Port Assignments and Queue Pattern Program 14 4 Queue Time Out Overflow ...

Page 304: ...k Unit Stroke Digit Length Program 15 Loop Tie DDI Line Options Program 17 Tie Line Options Program 18 Agent ID Code Name for MIS Assignments Program 35 Station Class of Service Program 39 Flexible Button Assignments for ACD Telephones in System and Station Chapter Program 76 2 ACD Group DDI Alpha Tagging Assignments Star programs are the newer programs and they are located behind the program of t...

Page 305: ... is required for ACD set Code 42 for the slot in which the PIOU or PIOUS is installed that connects to the MIS Personal Computer Important After the complete entry of Program 03 turn the KSU power supply switch off and wait five seconds before turning it back on This will set in memory all of the configuration data entered in Program 03 QWHU 3URJ 0RGH 0 6SNU 3 6 ROG 0 6SNU ROG 6SNU ROG 0 Power OFF...

Page 306: ...se numbers conflict with the default station PDNs of the system QWHU 3URJ 0RGH 0 6SNU 3 ROG 0 6SNU 7 ROG 0 6SNU ROG 0 6SNU ROG Processor ACD Group Numbers DK40 01 08 Dialled Digit Menu Prompts ACD Group Number Department Division Etc 0 11 21 31 4 5 6 7 8 9 AUTO ATT DIAL ACD Group No Enter the ACD Group numbers which will receive Auto Attendant calls Press if establishing the first digit of a two d...

Page 307: ...not dial or misdials The first digit of the two digit prompts cannot conflict with PDNs in Program 04 To create one digit dialling prompts and to assign the associated destination station numbers 1 Enter Program 09 2 When SELECT appears on the LCD press the desired digit prompt Then AUTO ATT DIAL appears on the LCD 3 Enter the station PDN not Port number number or 7 plus the ACD group 01 08 associ...

Page 308: ...ll the call is directed to the assigned ACD Group see Program 14 0 to assign loop start lines and Program 10 to assign DDI lines to an ACD Group Important Ensure that the tie line digits assigned in Program 09 do not clash with any extension numbering set in Program 04 QWHU 3URJ 0RGH 0 6SNU 3 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor ACD Group Port Numbers Default Tie Line Digits DK40 070 077...

Page 309: ...08 07 06 05 04 All Agents Unavailable Route Per Prog 14 5 Overflow Point Destination All Agents Unavailable Route Per Prog 14 6 After Shift Destination 03 Agent receives Supervisor Monitor Tone LCD display when being monitored Agent does not receive Supervisor Monitor Tone LCD display when being monitored 02 01 ACD Mode Most idle Agent receives next call ACD Mode Next Available Agent receives next...

Page 310: ... idle time may have to wait to receive a call As Agents go idle they are added to the end of the ACD Agent routing list Note During busy ACD call traffic conditions the algorithm routes calls that have been waiting in the ACD Group queue directly to the first Agent telephone that becomes available LED 03 Supervisor Monitor Tone and Display If Tone LCD is enabled when a Supervisor monitors an Agent...

Page 311: ...ocessor ACD Groups ACD Gp Tags DK40 01 08 0 9 ACD Group Tag No DDI Digits ACD Group Tag No DDI Digits 01 0 02 0 01 1 02 1 01 2 02 2 01 3 02 3 01 4 02 4 01 5 02 5 01 6 02 6 01 7 02 7 01 8 02 8 01 9 02 9 ACD Group Tag No DDI Digits ACD Group Tag No DDI Digits 03 0 04 0 03 1 04 1 03 2 04 2 03 3 04 3 03 4 04 4 03 5 04 5 03 6 04 6 03 7 04 7 03 8 04 8 03 9 04 9 Enter the 1 4 Digit DDI Number to be diall...

Page 312: ...CD group number is entered followed by the first available Tag number 0 in this case and then the DDI digits 500 If a second DDI number was to be programmed to ring ACD group 01 then Tag 1 would be used and so on Notes 1 ETSI may send the full CPN in this case match the last 3 or 4 digits 2 Additional DDI numbers can be entered using Program 11 and assigning the logical trunk number to ring the AC...

Page 313: ...20 sec 001 sec 5 000 999 sec 030 sec 6 000 255 sec 120 sec 7 000 600 sec 240 sec 8 00 30 min 01 min 00 Disables Alarm Guard Timer blocks Alarm Reset 9 00 60 min 00 min 00 Disables Timer Code 1 Code 2 Code 3 Code 4 Code 5 Code 6 Code 7 Code 8 Code 9 ACD Group No Queue Overflow Timer Ring Agent Timer Wrap up Timer RBT before Announce Timer Connect to Music Timer Call Waiting Alarm Timer 1 Call Waiti...

Page 314: ... and 87 If a Tie line is used the call camps on to the busy station set in Program 14 2 see Flowcharts 6 6 6 7 and 6 8 Code 3 After Call Work Timer Immediately after an Agent disconnects from an ACD call the After Call Work Timer begins to count down ranges from 000 seconds to 255 seconds The wrap up count is updated to display the active condition on the Agent telephone LCD the wrap up time remai...

Page 315: ...000 255 seconds If a defined number of ACD calls per Program 14 72 are in queue longer than the time defined in Program 11 6 the ACD Supervisor telephone is sent a beeping alarm indication 2400 Hz 10 Hz 0 75 second OFF 0 75 second ON Program 14 8 DATA must be set to 2 for the Call Waiting Alarm Timer 1 to operate Code 7 Call Waiting Alarm Timer 2 Defines the second alarm threshold time for ACD cal...

Page 316: ... for an indefinite period of time after the outside caller hangs up and the Exchange line does not provide the Calling Party Control CPC or AR disconnect signal This timer only disconnects calls in queue it does not disconnect calls that are answered by Agent telephones or other telephones devices If 00 data is entered the disconnect feature is disabled Notes 255 sec is 4 minutes and 15 seconds Co...

Page 317: ...ned to direct ring to ACD Groups all LEDS OFF QWHU 3URJ 0RGH 0 6SNU 4 7 ROG 0 6SNU 3 ROG 0 6SNU ROG 0 6SNU ROG Processor ACD Group Number Exchange Line Range DK40 01 08 001 012 LED Exchange Line ACD Group 01 02 03 04 05 06 07 08 12 12 11 11 10 10 09 09 08 08 07 07 06 06 05 05 04 04 03 03 02 02 01 01 Light Button LEDs of Exchange lines that should be assigned to the ACD Group SELECT 0 ACD Group No ...

Page 318: ...e ACD Group Important Agent telephones that should receive calls from lines assigned to an ACD Group should be assigned a 3RROHG LQH US button or 3 1 button Program 39 ACD line calls ring Agent 3 1 and or 3RROHG LQH US buttons and ACD calls that overflow ring the overflow destination telephone DN buttons or Exchange LQH23RROHG LQH US button See Programs 09 Tie Line Digit to ACD Group assignments a...

Page 319: ...swer with Zip Tone Assigned to Agent ID Initialised Default Group Number 01 Agent ID Code blank DATA 0 No Auto Answer Use the Record Sheet that follows Program 18 Program 14 1 Overview This program assigns Auto Answer to Agent telephones When Auto Answer is enabled the telephone generates a zip tone one half second burst of dial tone into the handset and the Agent can automatically answer ACD call...

Page 320: ...ramming telephone use the Program Record Sheet following Program 14 1 Note Program 18 is only applied when the RKYS3 AA ACD SMIS is installed and SMIS is being used It is not necessary to complete Program 18 when Insight DK is installed To enter an Agent ID name or number 1 Enter Program 18 then select the desired Agent ID Number 2 Enter the Agent name eight characters maximum see dial pad callout...

Page 321: ...tch to Alpha Mode Figure 6 5 Alpha Mode 0 1 2 3 4 5 6 7 8 9 Moves cursor to right and starts special character entry when in the Alpha Mode Moves cursor to left Changes from Numeric to Alpha Mode and vice versa Scrolls alpha and special characters Alpha Entry Example Special Character Entry A B C Q Z Alpha Character Entry Sequence Special Character Entry Sequence QZ ABC DEF GHI JKL MNO PRS TUV WXY...

Page 322: ...anual Spring 1999 Program 14 1 Auto Answer with Zip Tone Program 14 1 Program 18 Agent Name 8 characters max Agent ID Number ACD Group Number Agent ID Code 4 digits max 000 001 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 022 023 024 025 026 027 028 029 030 031 032 033 034 ...

Page 323: ...al Spring 1999 6 21 035 036 037 038 039 040 041 042 043 044 045 046 047 048 049 050 051 052 053 054 055 056 057 058 059 060 061 062 063 064 065 066 067 068 Program 14 1 Auto Answer with Zip Tone Program 14 1 Program 18 Agent Name 8 characters max Agent ID Number ACD Group Number Agent ID Code 4 digits max ...

Page 324: ...amming Manual Spring 1999 069 070 071 072 073 074 075 076 077 078 079 080 081 082 083 084 085 086 087 088 089 090 091 092 093 094 095 096 097 098 099 Program 14 1 Auto Answer with Zip Tone Program 14 1 Program 18 Agent Name 8 characters max Agent ID Number ACD Group Number Agent ID Code 4 digits max ...

Page 325: ...s to the ACD Group with that Supervisor ID code If the telephone has an LCD it can be used to monitor Agent and Queue Status for all ACD Groups by using special access codes 737 and 738 where XX ACD Group number If a code is assigned to a non existing ACD Group the code can be used by a Manager for example to check the Agent and or Queue Status of any ACD Group QWHU 3URJ 0RGH 0 6SNU 4 7 ROG 0 6SNU...

Page 326: ... Overflow Substitution Destinations Initialised Default Port 000 QWHU 3URJ 0RGH 0 6SNU 4 7 ROG 0 6SNU 5 ROG 0 6SNU ROG 0 6SNU ROG Processor ACD Group Numbers DK40 01 08 DK40 Tie Overflow Substitution Destination 000 027 Station PDN Program 04 Port No ACD Group Number Destination 01 02 03 04 05 06 07 08 DATA DDI Tie Overflow Substitution Destination SELECT 2 SELECT ACD Group No ...

Page 327: ...ing assignments Notes If the assignments for an ACD Group Overflow Queue Timer Program 14 4 Overflow Queue Point Program 14 5 and or After Shift Program 14 6 destinations are programmed as Normal Ringing or AA tie lines will be routed to the destination DN assigned in this program This is because tie lines cannot be assigned to AA or Normal Exchange line ringing If the destination DN assigned in t...

Page 328: ... there are three announcements Skip to Code 3 if only two announcements are used for the ACD Group queue Code 3 Enter the second announcement port for two announcement queue patterns or enter the third announcement port for three announcement queue patterns Code 4 Enter the RSTU Music Source port number or enter 999 if the music source is a Music on Hold MOH source Code 5 Enter the announcement nu...

Page 329: ...eue pattern If only two announcements are used for the ACD Group queue skip to Code 3 Code 3 Assigns Port for Second or Third Announcement Device Assigns the port to which the second announcement device connects in a two announcement queue pattern Or it is the port connected to the third announcement device in a three announcement queue pattern Code 4 ACD Queue Music Source Port Assigns the statio...

Page 330: ... PATTERN 2 Announcement 1 Code 1 Announcement 2 Code 3 Program 11 51 Timer Program 11 53 Timer QUEUE PATTERN 3 Announcement 1 Code 1 Announcement 2 Code 2 Program 11 51 Timer Program 11 52 Timer Program 11 53 Timer Overflow point OP1 in Program 14 5XX1 Go back to repeat announcement 1 or 2 assigned in Code 5 above no overflow point OP0 in Program 14 5XX0 Overflow point OP2 in Program 14 5XX2 Annou...

Page 331: ...G 0 6SNU ROG 0 6SNU ROG Processor ACD Group Numbers PDN Port Range DATA Queue Timeout Overflow Destination DK40 01 08 000 027 See PDN Port Range Station See PDN Port Range 301 308 ACD Group 320 Auto Attendant DK Built in 321 Normal Exchange line Ring assignments not including delayed ringing assignments ACD Group No Overall Queue Time Out Destination 01 02 03 04 05 06 07 08 DATA Queue Timeout Over...

Page 332: ...21 calls overflow to the following destinations Exchange lines to the DK AA 320 or normal ringing patterns 321 Programs 81 84 and 87 Tie Lines To the assignment set in Program 14 2 DDI Lines To normal ringing patterns Program 81 If the overflow destination is busy when overflow time occurs the following options are available If the call s should exit the ACD queue and mute ring the busy overflow s...

Page 333: ... Group Numbers PDN Port Range DK40 01 08 000 027 DATA Destination OP0 OP1 OP2 OP3 Overflow Point OP Destination Incoming Port 000 Only one OP can be programmed For No Overflow select DATA 0 See PDN Port Range Station PDN Program 04 Port No 301 308 ACD Group 320 Auto Attendant DK Built in 321 Normal Exchange line Ring assignments not including delayed ringing assignments ACD Group No Overflow Point...

Page 334: ...the overflow station s or DNs are busy when overflow time occurs the following options are available If the call s should exit the ACD queue and mute ring the busy overflow station assign Code 321 normal ringing in Program 14 5 and assign the ACD lines to ring the overflow station DN in Programs 81 84 and 87 Delay Ring assignments do not apply to Program 14 5 for delay ring If the overflow destina...

Page 335: ...ow If the overflow operation is at overflow points 1 2 or 3 assign the overflow destination in this program If the overflow occurs after the queue timer expires Program 11 1 assign the overflow destination in Program 14 4 If all Agents are in the Unavailable mode Exchange calls to the ACD Group can be routed to the assigned overflow destination in this program as an option see Program 10 4 LED 04 ...

Page 336: ...second to one hour or no overflow Assign Announcement 1 to the appropriate digital announcer standard telephone port Program 14 31 Assign Announcements 2 and 3 to any vacant PDKU or PEKU port Program 14 32 and 14 33 DATA XXX vacant port See Notes Assign music in Program 14 34 See Notes following Case 2 Case 2 Provide the following sequence to callers Announcement 1 followed by Music 1 Announcement...

Page 337: ...J 0RGH 0 6SNU 4 7 ROG 0 6SNU 9 ROG 0 6SNU ROG 0 6SNU ROG Processor ACD Group Numbers PDN Port Range DK40 01 08 000 027 DATA Destination See PDN Port Range Station PDN Program 04 Port No 301 308 ACD Group 320 Auto Attendant DK Built in 321 Normal Exchange line Ring assignments not including delayed ringing assignments ACD Group No After Shift Destination 01 02 03 04 05 06 07 08 DATA Destination SEL...

Page 338: ...ring over external page in Program 78 13 3 Assign 1LJKW 7UDQVIHU button to appropriate telephone s in Program 39 4 Assign Night Relay operation in Program 77 1 LED 06 If the destination port assigned in this program is busy when After Shift or all Agents log out is set tie lines will camp on to the port while exchange lines will busy override mute ring the port If the destination station has Call ...

Page 339: ...and the Supervisor telephone sounds immediately a one second ON one half second OFF beeping alarm when the number of calls in the ACD queue exceeds the number set in this program Program 14 8 DATA must be set to 1 if using this option See Program 14 8 Alarm Pattern Assignments for more information QWHU 3URJ 0RGH 0 6SNU 4 7 ROG 0 6SNU 4 ROG 0 6SNU ROG 0 6SNU ROG Processor ACD Group Numbers Queue Si...

Page 340: ...ond ON one second OFF beeping alarm when the number of calls in the ACD queue exceeds the number of calls set in this program for a time duration set in Program 11 6 Program 14 8 DATA must be set to 2 if using this option see Program 11 6 and See Program 14 8 Alarm Pattern Assignments for more information QWHU 3URJ 0RGH 0 6SNU 4 7 ROG 0 6SNU 5 ROG 0 6SNU ROG 0 6SNU ROG Processor ACD Group Numbers ...

Page 341: ...a continuous beeping alarm when the number of calls in the ACD queue exceeds the number of calls set in this program for a time duration set in Program 11 7 Program 14 8 DATA must be set to 2 if using this option see Program 11 7 and See Program 14 8 Alarm Pattern Assignments for more information QWHU 3URJ 0RGH 0 6SNU 4 7 ROG 0 6SNU 6 ROG 0 6SNU ROG 0 6SNU ROG Processor ACD Group Numbers Queue Siz...

Page 342: ...ments Initialised Default 0 for each group QWHU 3URJ 0RGH 0 6SNU 4 7 ROG 0 6SNU ROG 0 6SNU ROG 0 6SNU ROG Processor ACD Group Numbers DK40 01 08 ACD Group No Alarm Pattern 01 02 03 04 05 06 07 08 DATA Pattern 0 1 or 2 0 None 1 Immediate Alarm Program 14 71 2 Alarm Timer 1 and 2 Program 14 72 11 6 and Program 14 73 11 7 SELECT 8 SELECT ACD Group No ...

Page 343: ...rogram 14 71 DATA 2 Call Waiting Alarm 1 and 2 This selection allows two timed alarms to be set Alarm 1 sounds when X 1 number of calls are in the ACD queue longer than the time period set in Program 11 6 X is set in Program 14 72 Alarm 2 sounds when Y 1 number of calls are in the ACD queue longer the time period set in Program 11 7 Y is set in Program 14 73 Normally Alarm 1 is used as a caution a...

Page 344: ... ACD call only the last code entered will be sent to SMDR however SMIS will register all Work Unit codes entered The Strata DK SMDR data will send up to 15 Work Unit digits in the Account Code data field of the standard DK SMDR output MIS TTY data will send only 1 or 2 digit Work Unit codes When the RUN 8QLW button is pressed on the Agent telephone the LCD shows ENTER STRK DIAL The Agent must ente...

Page 345: ...o the voice mail port Program 30 LED 15 releasing and clearing that port for another call This feature is active on all voice calls When a station is disconnected from an Exchange line call by the AR CPC signal its LCD will display CO LINE HANG UP The line can be disconnected anytime by the AR CPC signal during the talk state of a call Exchange line calls disconnected by the AR CPC signal will be ...

Page 346: ...ant Enable AR CPC Hold detect on loop start lines only after testing that the Exchange line sends the AR CPC Hold signal Code 4 Automatic Release AR Time AR CPC signalling timing is different depending on the local exchange equipment For more information on AR CPC see the preceding Code 0 and Code 3 sections Systems installed in the UK should be set for 95 msecs LED ON Code 5 Tandem Line Connectio...

Page 347: ...as been dialled The tone will not be sent to callers if this option is not selected LED 04 on Important The initialised data is set for no second dial tone so this data must be changed when installing tie lines if second dial tone is required LED 03 04 applies to PEMU and PACU tie lines LED 03 Camp on Busy Turn LED 03 on if callers when calling a busy station should hear ringback tone and be able ...

Page 348: ...e bursts the exchange line LED will flash at the exclusive hold rate and a message CAMP ON X X the line number will appear on the LCD if equipped Among other applications one in which a VM auto attendant device that transfers calls to a typically busy answering position station will benefit from this feature some auto attendant devices cannot transfer a call to a busy station if BST and BSR are no...

Page 349: ...nes or press 4 on digital or electronic telephones to activate Call Forward on Voice Announce calls OCA calls do not Call Forward No Answer in any case LED 06 15 Not used at this time LED 05 LCD Individual Message This option defines which ports can allows LCD digital and electronic telephones to store up to 10 personal messages It offers the option of entering alphanumeric memos for each of the L...

Page 350: ... In Out Log In Out YYYY YYYY Agent ID code 3 1 or 3RROHG LQH US Program PDN or Pooled Line Group Button in Program 39 X Each Agent telephone must have a unique single appearing 3 1 or 3RROHG LQH US button to receive and originate ACD calls When the Agent logs into an ACD Group from any PDN that PDN is the active ACD Button on the Agent telephone Supervisor telephones do not require a unique 3 1 or...

Page 351: ...up 01 08 Transfer to an ACD Group is always blind and immediate and does not recall the transferring station If the ACD Group shift is ended or all Agents are unavailable the transferred call is routed per the called Group s After Shift or All Agents Unavailable destination Monitor ACD Call 447 X Used by Supervisor to monitor Agent calls Supervisor telephone only Enables the Supervisor to listen t...

Page 352: ...calls If the ACD call is placed on hold while the Supervisor is monitoring it there is only silence until the Agent takes the call off hold and monitoring resumes The Supervisor telephone is busy to new calls when in the Monitor mode Busy Override Off hook Call Announce and Camp on are available to callers that call a Supervisor in the Monitor or Verify Status mode Reset Queue Alarm 448 X Used to ...

Page 353: ...with Overflow After Shift destinations in Programs 14 4 14 5 and 14 6 Programs Exchange line Group assignments Program 16 for lines that are assigned to an ACD Group in Program 14 0 Program 39 Flexible Buttonstrip Assignment Program 38 should be run before entering Program 39 Flexible feature buttons are assigned to telephones on a button by button basis with Program 39 See the System Record Sheet...

Page 354: ...Deafault Initialised Data is Blank Copy this page for more ports groups QWHU 3URJ 0RGH 0 6SNU 9 ROG 0 6SNU 5 ROG 0 6SNU ROG 0 6SNU ROG ACD Gp No Tag No Alpha Tag 16 Characters Max 01 0 01 1 01 2 01 3 01 4 01 5 01 6 01 7 01 8 01 9 Group Alpha tag Enter the group Alpha tag See the following page for details of how to enter the Alpha tag SELECT 2 Enter the two digit group and tag number to have an Al...

Page 355: ...anual Spring 1999 6 53 ACD Gp No Tag No Alpha Tag 16 Characters Max 02 0 02 1 02 2 02 3 02 4 02 5 02 6 02 7 02 8 02 9 ACD Gp No Tag No Alpha Tag 16 Characters Max 03 0 03 1 03 2 03 3 03 4 03 5 03 6 03 7 03 8 03 9 ACD Gp No Tag No Alpha Tag 16 Characters Max 04 0 04 1 04 2 04 3 04 4 04 5 04 6 04 7 04 8 04 9 ...

Page 356: ...ing Manual Spring 1999 ACD Gp No Tag No Alpha Tag 16 Characters Max 05 0 05 1 05 2 05 3 05 4 05 5 05 6 05 7 05 8 05 9 ACD Gp No Tag No Alpha Tag 16 Characters Max 06 0 06 1 06 2 06 3 06 4 06 5 06 6 06 7 06 8 06 9 ACD Gp No Tag No Alpha Tag 16 Characters Max 07 0 07 1 07 2 07 3 07 4 07 5 07 6 07 7 07 8 07 9 ...

Page 357: ...each Alpha Tag can be up to a maximum of 16 alpha numeric characters in length This Alpha Tag will be presented on the display of the Agent telephone when ringing with any incoming new or transferred DDI line call Important A space must not be used as one of the characters Toshiba strongly recommend a hyphen is used in the place of a space ACD Gp No Tag No Alpha Tag 16 Characters Max 08 0 08 1 08 ...

Page 358: ...ft Scrolls alpha and special characters Alpha Entry Example Special Character Entry Alpha Character Entry Sequence Special Character Entry Sequence QZ ABC DEF GHI JKL MNO PRS TUV WXY Cursor Left Scroll Key Mode Key A B C Q Z Moves cursor to right and starts special character entry when in the Alpha Mode Changes from Numeric to Alpha Mode and vice versa 1700 ...

Page 359: ... Answer RNA overflow to destination set in Program 14 5 See ACD Flowchart 6 7 Talk on ACD call Send call to ACD Group queue go to ACD Flowchart 6 2 Does an agent become idle before Program 11 4 timer expires Are all Agents logged out or has the supervisor ended the shift Is the call attempting to overflow from another ACD Group queue Send ring back tone to the caller for the time duration set in P...

Page 360: ... expires before the call is answered by an Agent that goes idle or the call overflows the Strata DK will disconnects the call Call routed from another ACD group because all agents in that group are not available see ACD Flowchart 6 6 Call routed from another ACD group because the group is in the after shift mode see ACD Flowchart 6 5 Ring agent ACD call button Has the overall queue timer in Progra...

Page 361: ...14 5 Ring the idle system DN assigned in Program 14 2 Exchange busy override ring system DNs per Programs 81 84 87 no delayed ring Call connects to the DK Auto Attendant calls routed per AA assignment programs The call remains in original queue until an agent ACD Call button or an overflow destination assigned in Programs 14 4 or 14 5 becomes idle Ring idle agent ACD Call button if agent answers t...

Page 362: ...ng system DN port assigned in Program 14 5 Ring the idle system DN assigned in Program 14 2 Exchange busy override ring system DN per Programs 81 84 87 no delayed ring Call connects to the DK AA call routed per AA assignment programs The call remains in queue until an agent ACD Call button or an overflow destination assigned in Program 14 4 or 14 5 becomes idle Ring idle agent ACD Call button if a...

Page 363: ...uted as follows ground loop lines to Programs 81 89 DNs and tie lines to Program 14 2 System DNs assigned to this Group Exchange connect to DK built in Auto Attendant and route call per AA programming tie line Ring or Camp on to station as programmed in Program 14 2 Exchange Busy Override ring the system DN port assigned tie line Camp on Busy to the system DN port assigned Call enters the back of ...

Page 364: ...e lines to Program 14 2 system DN assigned to this group Exchange connect to Strata DK AA and route call per AA programming tie line ring or camp on to station programmed in Program 14 2 Exchange busy override ring system DN per programs 81 84 87 tie line camp on busy to system DN DH or attendant console port assigned Call will enter the back of the group s queue and follow the queue pattern and o...

Page 365: ...s the ACD group from which the call originated the call will be sent to the line s normal ring pattern in Programs 81 89 DN or if tie line to the system DN assigned in Program 14 2 Exchange ring or busy override ring the system DN in normal ringing assignments per Programs 81 89 see Notes tie LINE ring or camp on to system DN assigned in Program 14 2 of original ACD group Ring No Answer destinatio...

Page 366: ...lephone goes idle the queue timer in Program 11 1 expires the call reaches the overflow point the disconnect timer in Program 11 9 expires the caller hangs up To continue to send music to the caller until the call exits queue in Program 14 32 program a vacant station port as Announcement 2 A circuit card does not have to be installed for the vacant port The caller will continue to hear uninterrupt...

Page 367: ...the time duration set in Program 11 51 After the second announcement ends and hangs up the caller is connected to the music source assigned in Program 14 34 the caller will hear music from this source for the time duration set in Program 11 53 not Program 11 52 Should the call continue to receive the first and second announcement or only the second when the music timer in Program 11 53 expires In ...

Page 368: ...caller is connected to the music source assigned in Program 14 34 the caller will hear music from this source for the time duration set in Program 11 52 not Program 11 53 To continue to send music to the caller until the call exits queue 1 In Program 14 33 program a vacant station port as Announcement 3 A circuit card does not have to be installed for vacant port 2 In Program 14 5 set overflow poi...

Page 369: ...d announcements or 2nd and 3rd announcements or only the 3rd announcement when the music timer in Program 11 53 expires Caller is connected to 1st announcement port This port is assigned in Program 14 31 After the 1st announcement ends and hangs up the caller is connected to the music source assigned in Program 14 34 the caller will hear music from this source for the time duration set in Program ...

Page 370: ...Automatic Call Distribution Program 76 2 ACD Group DDI Alpha Tagging Assignments 6 68 Strata DK40 Programming Manual Spring 1999 ...

Page 371: ...ector typically used on a multi button telephone set for interfacing cables to many electronic key and PBX systems DK Admin Toshiba s customer database programming and upload download software package for Strata DK systems BGM Background Music Allows customer supplied music to be sent to telephone speakers and external speakers bps Bits Per Second Unit of measure that refers to the transmission sp...

Page 372: ...ide party to access the Strata DK system internal stations or outgoing Exchange lines without having to go through an operator or automated attendant An optional security code may be set to prevent unauthorised access to outgoing Exchange lines for through system calling DK Digital Key DKT Digital Telephone DKT2000 series Toshiba proprietary digital telephones consisting of four models two 10 butt...

Page 373: ...s facilitate the processing of a heavy load of incoming calls The HDSS console connects only to designated electronic telephone circuits and is associated with electronic telephones HESB External Speaker Box A speaker amplifier that can be configured with the system to provide a variety of functions such as a paging speaker and or Background Music BGM speaker HESC 65A A cable used to connect an HH...

Page 374: ...s the two wire devices such as standard telephones Auto Attendant devices voice mail machines and facsimile machines The KSTU3 can also support an alternate Background Music BGM source on circuit four LCD Liquid Crystal Display The optional display on digital and electronic telephones that displays calling information LCR Least Cost Routing LED Light Emitting Diode Status indicators located on pri...

Page 375: ...sole DDSS RPCI ADM and a digital door phone lock control unit DDCB PDN Primary Directory Number PEKU Electronic Telephone Interface Unit An optional PCB that provides the system with eight electronic telephone circuits which can support electronic telephones a door phone lock control unit HDCB an electronic DSS console HDSS and VHOC PEMU E M Tie Line Unit An optional PCB that provides the system w...

Page 376: ...ype of system memory that holds individual system configuration and feature programming RAM is read write memory and can be easily revised in programming RBSU ISDN BRI Unit An optional PCB that provides support for 2 ISDN BRI circuits 4 B channels The two circuits are switchable TE NT RBSS ISDN BRI Unit Subassembly that can be connected to the RBSU to provide support for two additional SBus NT cir...

Page 377: ... loop length of standard telephone circuits including the resistance of the phone from 600 ohms to 1200 ohms SMIS Software MIS for ACD SSTU Factory installed sub unit board that is piggy backed onto the PSTU TBSU ISDN BRI Interface Unit This unit provides support for two ISDN BRI circuits 4 B channels The two circuits are switchable TE NT This can only be installed in the base KSU TCOU Four Circui...

Page 378: ...GL 8 Strata DK40 Programming Manual Spring 1999 ...

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