Automatic Call Distribution
Program 76-2 ACD Group DDI Alpha-Tagging Assignments
6-56
Strata DK40 Programming Manual Spring 1999
Alpha Mode
Moves cursor to left
Scrolls alpha and
special characters
Alpha Entry (Example):
Special Character Entry:
Alpha
Character
Entry
Sequence
Special
Character
Entry
Sequence
QZ
ABC
DEF
GHI
JKL
MNO
PRS
TUV
WXY
Cursor
Left
Scroll
Key
Mode
Key
A
B
C
Q
Z
:
–
+
/
Moves cursor to
right, and starts
special character
entry when in the
Alpha Mode
Changes from
Numeric to
Alpha Mode
and vice versa
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