Toshiba e-studio 2555c, Troubleshooting Manual

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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
112 Error Codes
Error Codes
TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error
codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you
specify the cause of an error you might encounter.
The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you
find an error code on the touch panel.
„
Error codes on print jobs
Error
Code
Problem Description Corrective Action
4011 Job canceled The job was canceled.
4021
Power failure Check whether the power cable is connected properly and
is inserted securely.
4031
HDD full error Delete unnecessary private print jobs and invalid
department print jobs.
4041
User authentication error The user performing the printing has not been
authenticated or registered. Perform user authentication or
user registration.
4042
Department code authentication
error Check the information about the department code
registered in this equipment.
4045
There is something wrong with
the connection with the LDAP
server or its authority setting. Ask your LDAP server administrator about it.
4111
The number of prints has become
“0” The number of prints specified in department and user
management has become “0” at the same time. Set the
number again or perform initialization.
4112
The number of prints has become
“0” The number of prints specified in user management has
become “0”. Set the number again or perform initialization.
4113
The number of prints has become
“0” The number of prints specified in department management
has become “0”. Perform initialization.
4121
Job cancellation due to the
external counter error 1. Put in a coin and perform printing again.
2. Insert a card and perform printing again or contact your
administrator.
3. Insert the Key Counter and perform printing again.
4. Clear the Schedule Print setting and perform printing
again.
4211
Printing data storing limitation
error Printing with the data being stored to the HDD temporarily
(Proof print, Private print, Scheduled print, etc.) cannot be
performed. Use normal printing.
4212
e-Filing storing limitation error Printing with the data being stored to the HDD (print and e-
Filing, print to e-Filing, etc.) cannot be performed. Use
normal printing.
4213
File storing limitation error The file storing function is set to “disabled”. Check the
setting of the equipment.
4214
Fax/iFax transmission failure The Fax/iFax transmission or N/W-Fax/iFax function is set
to “disabled”. Check the setting of the equipment.
4221
Private-print-only error Jobs other than Private printing cannot be printed. Perform
Private printing.
4311
No authority to execute a job The user has not been authorized to perform this
operation. Ask your administrator.