Toshiba e-studio 2555c, Troubleshooting Manual

Page: 107 / 136

6.TROUBLESHOOTING FOR NETWORK CONNECTIONS
Network Fax (N/W-Fax) Driver Problems 105
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
‰ This port is currently in use
Problem description
The driver was either opened, printing a job, or in use by another printer or application, when you attempted to
delete it.
Corrective action
Make sure all print jobs have been completed before deleting a port. If there are still problems, exit all
applications and try again. Check each driver to see if another driver is using the same port. If so, first change
the driver’s port setting and delete the port.
‰ Problem with the current printer setup
Problem description
The driver was not set up properly, possibly because the installation procedure was not completed.
Corrective action
Delete the driver and either reinstall it from the Client Utilities/User Documentation DVD or download it from
this equipment.
„
N/W-Fax Driver General Errors
‰ “Could not connect to the MFP device” appears
Problem description
When users are trying to access to the properties of the N/W-Fax driver, an error message “Could not connect
to the MFP device” appears.
Corrective action
Communication between the N/W-Fax driver and this equipment failed. Make sure that this equipment is
operating. If not, turn its power ON.
Connect the N/W-Fax driver with this equipment through the TopAccess. If the connection fails, reboot the
computer and this equipment.
‰ The fax jobs are not listed on the “Logs - Transmission” screen in
TopAccess
Problem description
When confirming the fax job logs on the “Logs - Transmission” screen in TopAccess, the fax jobs that are sent
are not displayed.
Corrective action
If the relevant fax job is not included in the Log list, your transmission job may not have been performed. In
this case, search for jobs without the department code in the “JOB STATUS - FAX” on the control panel. Then
select the relevant fax job and press the [SEND] button to resend it.
‰ Fax transmission cannot be performed with a cover sheet
Problem description
In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax
transmission when a printer driver whose file name consists of 54 letters or more is specified for the default
printer and a Fax is sent with a cover sheet added from Microsoft Excel.
Corrective action
Set the file name of the printer driver in 30 letters or less.