Toshiba e-studio 2555c Troubleshooting Manual Download Page 83

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3.TROUBLESHOOTING FOR PRINTING

Printer Driver Problems 81

3 TROUBLESHOOTING FOR PRINTING

Retrieval of printer configuration failed

Problem Description

When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.

Corrective Action

The printer driver cannot communicate with the equipment. Try the steps in the checklist below.

Cannot change settings on the [Device Settings] tab

Problem Description

The [Device Settings] tab is grayed out and their settings cannot be changed.

Corrective Action

Users who do not have the privilege to change the printer driver setting cannot change the options in the
[Device Settings] tab. Please log in with the Administrator.

No Check...

Yes

Corrective Action

Is the equipment turned on?

Step

Turn on the equipment.

Can you connect the computer to the
equipment via TopAccess?

Step

Restart the equipment.

Does the same message appear again
when you access the property of the
printer driver?

End

Check the printer driver port
assignment and make sure that it is
correct.

Summary of Contents for e-studio 2555c

Page 1: ...MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide ...

Page 3: ...equipment is used such as the status of the installed options y The illustration screens used in this manual are for paper in the A B format If you use paper in the LT format the display or the order of buttons in the illustrations may differ from that of your equipment This equipment provides the scanning printing function as an option However this optional scanning printing function is already i...

Page 4: ...products are trademarks of Microsoft Corporation in the US and other countries y Apple AppleTalk Macintosh Mac Mac OS Safari iPhone iPod touch and TrueType are trademarks of Apple Inc in the US and other countries y AirPrint AirPrint logo and iPad are trademarks of Apple Inc y IOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license y Adobe Acrob...

Page 5: ...the Hole Punch Unit 26 Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit 30 Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher 33 Paper misfeed in the Inner Finisher and the Hole Punch Unit 38 Clearing paper misfeeds caused by a wrong paper size setting 41 Clearing a Staple Jam 46 Staple jam in the finisher 46 Staple jam in the Saddle Stitch unit 50 Replacing a...

Page 6: ...ng Web Utility Problems 90 e Filing Web Utility terminates the session 90 Numerous sub windows repeatedly appear 90 Displaying the items in the Contents Frame takes a long time 90 Error messages 91 Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network 94 Cannot locate the equipment in the network 94 Cannot locate the equipment with Local Discovery 96 Equipment doe...

Page 7: ...ATUS WITH TopAccess Hardware Status Icons on TopAccess Device Tab 108 Error Messages 110 Error Codes 112 Error codes on print jobs 112 Error codes on transmission and reception 113 Error codes on scan jobs 116 Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment 126 General operations 126 Originals and paper 128 Regular Maintenance 129 INDEX 131...

Page 8: ...6 CONTENTS ...

Page 9: ...atic duplexing unit 23 Paper misfeed on the paper transport path 24 Paper misfeed in the fuser unit 24 Paper misfeed in the Bridge Kit 26 Paper misfeed in the Finisher and the Hole Punch Unit 26 Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit 30 Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher 33 Paper misfeed in the Inner Finisher and the Hole Punch Unit 3...

Page 10: ... with some of the screen examples Screen Description Remedy A message appears on the upper part of the screen to notify users of a problem etc For the major examples see the following pages P 10 Messages Displayed on the Touch Panel The original or copy paper is misfed Remove it following the guidance on the touch panel P 15 Clearing a Paper Misfeed A cover is open Check which cover on the touch p...

Page 11: ...lacing the Waste Toner Box The equipment requires adjusting by a service technician Contact your service representative with the error code displayed on the right side of the touch panel Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of...

Page 12: ...ze placed in drawer N and the size registered for the drawer N in the equipment Just removing the misfed paper does not prevent another paper from being misfed Be sure to correctly register the paper size in the equipment P 41 Clearing paper misfeeds caused by a wrong paper size setting Wait Performing Self check The equipment is undergoing maintenance to keep its imaging quality Wait until the ad...

Page 13: ...e finisher READY CHECK SADDLE STITCH STAPLER Staple jam has occurred in the stapler of the saddle stitch unit Remove the jammed staples P 50 Staple jam in the Saddle Stitch unit READY CHECK SADDLE STITCH STAPLER No staples are left in the stapler of the saddle stitch unit Refill the staples P 64 Refilling Saddle Stitch unit staples READY CHECK STAPLER Staple jam has occurred in the stapler of the ...

Page 14: ...suitable for the original is set Place the suitable size paper for the original in the drawer The size of the original is not detected correctly because the original is sent from the Reversing Automatic Document Feeder at a skew Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight Time for periodic maintenanc...

Page 15: ...ars Depending on the conditions of copying this message may not appear even when the toner cartridge is near empty y Replace the toner cartridge after the toner has completely run out Install new toner cartridge is displayed at that time y If you want to replace the toner cartridge though some toner is still left follow the procedure below P 55 Replacing a Near Empty toner cartridge y Black and wh...

Page 16: ...o be scanned has exceeded the limit of 1000 sheets during scanning The magazine sort or page number function is used Reduce the number of originals to be scanned and try again The number of originals exceeds the limits Will you copy stored originals The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning To print out the data for the originals stored scanned unt...

Page 17: ...r upper P 18 3 Fuser unit P 24 4 Automatic duplexing unit P 23 5 Bypass tray P 22 6 Drawer feeding portion P 19 7 Large Capacity Feeder P 20 or Paper Feed Pedestal P 20 8 Paper transport path P 24 9 Drawers P 21 or drawer of the Large Capacity Feeder P 21 10 Bridge Kit P 26 11 Hole Punch Unit P 26 P 30 P 38 12 Saddle stitch unit P 33 13 Finisher P 26 P 30 P 38 The picture of the hardware device sh...

Page 18: ... to remove See also that no pieces of torn paper are left inside the equipment When the paper misfeed sign remains after removing the misfed paper Depending on the timing of the occurrence no misfed paper may be found where the paper misfeed sign indicates If the sign does not disappear after you have removed the misfed paper follow the steps as instructed on the touch panel Do not touch the fuser...

Page 19: ...sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the equipment y All the misfed paper has not been removed y There is too much of a gap between the paper and the side or end guide in the drawer y The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer Paper misfeed in the Reversing Automatic Document Feed...

Page 20: ...tic Document Feeder Upper 1 Raise the lever and open the upper cover 2 Remove the original 3 Turn the inner green dial and remove the misfed original 4 Raise the green lever and open the transport guide 5 Raise the green lever under the transport guide and remove the original under the guide plate 2 1 ...

Page 21: ...the transport guide 8 Lower the original feeder tray Paper misfeed in the drawer feeding portion 7 Raise the original feeder tray and remove the original under the tray 9 Close the upper cover 2 1 1 Open the feeder cover on the right side 2 Remove the misfed paper from the drawer and close the feeder cover ...

Page 22: ...aper misfeed in the Paper Feed Pedestal If the paper is misfed on the cover side remove it as shown in the figure on the right 1 Open the feeder cover of the Large Capacity Feeder on the right 2 Remove the misfed paper and close the feeder cover 1 Open the feeder cover of the Paper Feed Pedestal on the right ...

Page 23: ...r 2 Remove the misfed paper and close the feeder cover 1 Open the paper source drawer and remove the misfed paper 2 Check that the guide width is correct there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 2 1 1 Open the drawer of the Large Capacity Feeder ...

Page 24: ... the Large Capacity Feeder Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 2 1 1 Move the green paper holding lever toward the outside The paper can now be removed 2 Pull out the misfed paper in the bypass tray 3 Place paper in the bypass tray again and then move the green paper holding lever toward the inside If a sheet of paper is stained...

Page 25: ...to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover This could injure you 4 Lower the green lever carefully and then close the automatic duplexing unit cover 1 Open the automatic duplexing unit cover on the right 2 Remove the misfed paper 3 While holding the green lever remove the misfed paper 2 1 ...

Page 26: ...and the duplexing unit cover or automatic duplexing unit cover This could injure you y Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured in the machine 1 Open the automatic duplexing unit cover on the right 2 Remove the misfed paper y Be sure not to touch the transfer belt when removing the m...

Page 27: ...he green knob and then release the misfed paper Pull the misfed paper up or down as shown in the illustrations depending on the position of the paper Pulling it up Pulling it down 3 Remove the paper from the exit section 4 When the finisher is installed open the Bridge Kit cover while holding the handle 5 Remove the misfed paper 3 2 1 ...

Page 28: ...Paper misfeed in the upper receiving tray 6 When the finisher is installed close the Bridge Kit cover 1 Open the cover holding the handle of the Bridge Kit 2 Remove the misfed paper inside the Bridge Unit If the misfed paper cannot be removed because the right side is caught by the fuser unit follow the steps on P 24 Paper misfeed in the fuser unit 1 Raise the lever and open the upper receiving tr...

Page 29: ...hen the Hole Punch Unit is installed 2 Remove the misfed paper 3 Open the cover holding the handle of the Bridge Unit When the Hole Punch Unit is installed proceed to step 5 4 Remove the misfed paper Proceed to step 8 5 Open the Hole Punch Unit cover 6 Turn the green knob to get the misfed paper out ...

Page 30: ...isher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray can also be closed by pressing the right side of the lever 1 Raise the lever and open the upper receiving tray of the finisher 2 Remove the mis...

Page 31: ...t is installed 3 Lower the shutter of the paper exit portion and remove the paper 4 Open the cover holding the handle of the Bridge Unit When the Hole Punch Unit is installed proceed to step 6 5 Remove the misfed paper Proceed to step 9 6 Open the Hole Punch Unit cover 7 Turn the green knob to get the misfed paper out 2 1 ...

Page 32: ...ng tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray of the finisher can also be closed by pressing the right side of the lever 1 Raise the lever and open the upper receiving tra...

Page 33: ...OOTING FOR THE HARDWARE 2 Open the cover of the Hole Punch Unit when it is installed 3 Open the front cover of the finisher 4 Remove the misfed paper from the right or left 5 Open the cover holding the handle of the Bridge Unit 6 Remove the misfed paper inside the Bridge Unit ...

Page 34: ...e Unit 8 Lower the shutter of the paper exit portion and remove the paper 10 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray of the finisher can also ...

Page 35: ...he Saddle Stitch unit of the Saddle Stitch Finisher 11 Close the cover of the Hole Punch Unit when it is installed 12 Close the front cover of the finisher 1 Remove the misfed paper from the exit side of the Saddle Stitch unit 2 Open the front cover of the finisher 3 Holding the green knob move the guide to the right ...

Page 36: ...location where the misfeeding occurs In this case follow step 7 4 Raise the lever and open the upper receiving tray of the finisher 5 Open the cover of the Hole Punch Unit when it is installed 7 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the fin...

Page 37: ...pper receiving tray of the finisher can also be closed by pressing the right side of the lever 8 Turn the green knob to lower the paper until it is hidden 9 Holding the green knob return the guide to the left 10 Pull out the Saddle Stitch unit until it stops 11 Open the transport guide on the right side ...

Page 38: ...aper Misfeed 12 Remove the misfed paper 13 Remove the paper from the inside of the Saddle Stitch unit 14 Close the transport guide 15 Holding both green knobs with your fingers open the transport guide on the left 16 Lower the two green levers 1 1 2 2 ...

Page 39: ...G FOR THE HARDWARE 17 Remove the paper 18 Raise the two green levers 19 Holding both green knobs with your fingers close the transport guide on the left 20 Return the Saddle Stitch unit to its original position 21 Close the cover of the Hole Punch Unit when it is installed 2 2 1 1 ...

Page 40: ... of the finisher 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Pull down the green lever on the right hand unit of the finisher The paper exit of the equipment opens 4 Turn the green dial clockwise to send the paper and remove it 2 1 2 1 2 1 ...

Page 41: ...6 When the Hole Punch Unit is installed and used for punching holes while pulling the green dial toward you turn it to align the yellow marks on the parts 7 Turn the upper green dial counterclockwise to remove the misfed paper 8 Turn the upper green dial clockwise to remove the misfed paper 9 Holding the green knob open the upper cover 2 1 2 1 2 1 ...

Page 42: ...en lever open the Hole Punch Unit to remove the misfed paper 12 Return the Hole Punch Unit to its original position 13 Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 14 Close the front cover of the finisher 2 1 3 1 2 ...

Page 43: ... panel In this case just clearing the misfed paper does not prevent another paper from being misfed Be sure to follow the procedure below Troubleshooting differs depending on how the paper misfeed has occurred P 41 Misfeed when making copies or prints using a drawer P 44 Misfeed when making copies or prints using the bypass tray P 44 Misfeed when printing from the FAX Misfeed when making copies or...

Page 44: ... the job without canceling it replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 6 Press the USER tab to enter the USER menu and press DRAWER 5 Press the USER FUNCTIONS button on the control panel ...

Page 45: ...is correctly detected if you selected AUTO mm or AUTO inch in step 8 The detected paper size is indicated on the drawer button in the equipment status indication area on the left An incorrect paper size or indicates an unsuccessful detection In this case check if y There is too much space between the paper and the side and end guides of the drawer y You have selected AUTO inch even though A B form...

Page 46: ...nt after the paper misfeed is cleared Then if you press NO in step 2 the job can be restarted In this case it is not necessary to follow step 3 and later 3 Place the paper on the bypass tray and set the paper size 4 Try copying or printing again Misfeed when printing from the FAX 1 Pull out the drawer in which paper misfeeds occurred and remove all the paper from it If such paper misfeeds occur al...

Page 47: ...following the guidance shown on the touch panel Then close all the drawers and covers Printing resumes 3 Check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides ...

Page 48: ...owing the procedure below P 46 Staple jam in the finisher P 50 Staple jam in the Saddle Stitch unit Staple jam in the finisher Finisher Saddle Stitch Finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top staple sheet ...

Page 49: ...emove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver 7 Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click 1 Lift up the control panel and then open the fr...

Page 50: ...ve the finisher to the left until it stops 3 Open the Hole Punch Unit while pushing the green lever 4 Remove the staple cartridge 5 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 6 Remove the top staple sheet 2 1 2 1 ...

Page 51: ...artridge and the staple case or the ones in the staple receiver 9 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a click 10 Return the Hole Punch Unit to its original position 11 Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and thi...

Page 52: ...ront cover of the finisher 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops 2 Remove the staple cartridge 3 Raise the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top staple sheet 2 1 2 1 ...

Page 53: ...ARDWARE 5 Holding the knob lower the guide and return it to its original position 6 Fit the staple cartridge Insert the cartridge until it is caught by the latch and secured with a click 7 Return the Saddle Stitch unit to its original position Close the front cover of the finisher 1 2 1 2 ...

Page 54: ...a Toner Cartridge When the toner cartridge runs out the message Install New color name toner cartridge appears Replace the toner cartridge following the procedure below when you see this message To assure an optimal performance we recommend that you use TOSHIBA toner cartridges ...

Page 55: ...uthorized service representative automatically by the remote service Image quality optimization function This function controls image quality according to the characteristics of the toner to be used and enables you to print images of an optimal quality If you are using a toner cartridge other than the one we recommend the equipment may not be able to detect whether it is installed or not Therefore...

Page 56: ...r left hand Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 3 Shake the new toner cartridge strongly with its label side down to loosen the toner inside 4 Pull the seal straight out in the direction of the arrow 5 Insert the new toner cartridge straight along the guide until it stops 2 1 K C M Y 10 10 10 K C M...

Page 57: ...idge Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure below 6 Pull out the cleaner until the mark appears and return it Repeat this 3 times for each of the 4 colors The cleaner cannot be removed by design Pulling it out forcibly may cause malfunction 7 C...

Page 58: ...1 TROUBLESHOOTING FOR THE HARDWARE 56 Replacing a Toner Cartridge 1 Press JOB STATUS 2 Press the TONER tab 3 Press REPLACE TONER CARTRIDGE ...

Page 59: ...ou press YES go to the next step If you press NO the previous screen appears 5 Press the button for the color you intend to replace 6 To replace the toner cartridge press YES To cancel press NO If you press YES go to the next step If you press NO the previous screen appears 7 Replace the toner cartridge See P 52 Replacing a Toner Cartridge for the correct procedure ...

Page 60: ...1 TROUBLESHOOTING FOR THE HARDWARE 58 Replacing a Toner Cartridge 8 Press FINISH ...

Page 61: ...er boxes in accordance with local regulations 1 Open the front cover of the equipment 2 Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 3 Place the waste toner box on a large sheet so as not to dirty th...

Page 62: ...rint head Perform steps 5 to 11 on P 67 Cleaning the Main Chargers and LED Print Heads 5 Put the used waste toner box in the plastic bag and seal it with adhesive tape 7 Push the new waste toner box securely until the upper latches click 8 Close the front cover pressing both edges 2 1 3 ...

Page 63: ...taples P 64 Refilling Saddle Stitch unit staples Refilling finisher staples Finisher Saddle Stitch Finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure 4 Fit a new staple case on the staple cartridge Push the staple case hook into the stapl...

Page 64: ...into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the Hole Punch Unit while ...

Page 65: ...ull up the empty staple case while pushing both sides as shown in the figure 6 Fit a new staple case on the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 7 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a click 8 Return the Hole Punch Unit to its original position 2 1 1 ...

Page 66: ... the top of the finisher when closing it They could be caught and this could injure you 10 Close the front cover of the finisher 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops 2 Remove the staple cartridges Replace both cartridges at a time 3 Press the buttons on both sides of the cartridge The transparent cover of the cartridge is lifted 2 1 2 1 ...

Page 67: ...ple case into the staple cartridge Insert it to the rear until it clicks In this step do not remove the seal bundling the staples 6 Press down the transparent cover of the cartridge Press it down until it clicks 7 Pull out straight the seal bundling the staples 8 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 2 1 1 2 ...

Page 68: ...1 TROUBLESHOOTING FOR THE HARDWARE 66 Refilling With Staples 9 Return the Saddle Stitch unit to its original position Close the front cover of the finisher ...

Page 69: ...hite or color streaks in the horizontal direction P 74 1 Open the front cover of the equipment 2 Pull out the cleaner until the mark appears and return it Repeat this 3 times for each of the 4 colors The cleaner cannot be removed by design Pulling it out forcibly may cause malfunction When only the main chargers need to be cleaned steps 3 to 12 are unnecessary Proceed to step 13 3 Put your fingers...

Page 70: ...nt head cleaner inside the cover 7 Hold the cleaner with the arrow mark side up Do not touch the pad at the top of the cleaner because the toner on the pad may stick to your hands and the cleaner pad may be stained 8 Insert the cleaner through the service hole of the developer to the end 9 Pull the cleaner back out until the round hole appears Repeat this 3 times for each of the 4 colors 1 2 2 1 Y...

Page 71: ...SH 10 Attach the cleaner with its top on the right and its holding side on the left Check that the cleaner is fixed to the cover 11 Return the 4 green levers located under the toner cartridges 12 Push the waste toner box securely until the upper latches click taking care not to tilt it 13 Close the front cover pressing both edges 1 2 ...

Page 72: ...inisher Saddle Stitch Finisher Hole Punch Unit 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the Hole Punch Unit cover Inner Finisher Hole Punch Unit 1 Open the Hole Punch Unit cover 2 Pull out the hole punch dust bin 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it sto...

Page 73: ...Hole Punch Unit while pushing the green lever 4 After moving the hole punch dust bin to the left pull it toward you 6 Push back in the hole punch dust bin 7 Return the Hole Punch Unit to its original position 8 Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 2 1 ...

Page 74: ...4 LD and LG place the paper exit stopper back in its original location y When the finisher or inner tray is installed in the equipment use the paper exit stopper installed in its original location Removing the paper exit stopper from its original location Installing the paper exit stopper in the designated location for improving paper exit Placing the paper exit stopper back in its original locati...

Page 75: ...2 TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output Copying Problems 74 ...

Page 76: ...er is left The message Install new Black Cyan Magenta or Yellow cartridge appears when no toner is left Replace the toner cartridge of the color the message indicates P 52 Replacing a Toner Cartridge Copy density is set too light Darken the density manually or try the automatic density mode Copied image is too dark Copy density is set too dark Lighten the density manually or try the automatic dens...

Page 77: ... copy paper size to the original or set the reduction ratio for the copy paper The binding margin is too wide Set the binding margin width to fully cover the original For details refer to Chapter 4 of the Copying Guide The original is larger than the printable area The outside part of the printable area cannot be copied The Full Image function enables you to copy the whole image of the original in...

Page 78: ...pied in color even if AUTO COLOR is selected for the color mode Some black and white originals may be copied in color y Yellowed originals y Originals with background color Set the color mode to BLACK You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide Copied images are skewed against the paper The p...

Page 79: ...blems 80 Cannot print port setting problems 80 Cannot print SNMP Community Name problems 80 Command line options not processed 80 Retrieval of printer configuration failed 81 Cannot change settings on the Device Settings tab 81 Network Connection Problems 82 Cannot print with the equipment network connection problems 82 Cannot print with SMB print 82 Cannot print properly with AppleTalk print 83 C...

Page 80: ...g paper on the bypass tray 1 Press the JOB STATUS which is blinking 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing is performed Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image...

Page 81: ... it either way below is required Contact the administrator of the equipment y Enter the administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide y Log in to TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide Printing a document including many graphi...

Page 82: ...om the touch panel print may be univ or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct Cannot print SNMP Community Name problems Problem Description I cannot perform printing with the equipment Corrective Action Check if the SNMP community names are the same in the following 3 settings y Equipment y TCP IP port...

Page 83: ...scription The Device Settings tab is grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log in with the Administrator No Check Yes No Corrective Action 1 Is the equipment turned on Next Step Ø Ö Turn on the equipment 2 Can you connect the computer to t...

Page 84: ...Windows Server 2012 as a print server printing via the Windows Print Server is recommended If you cannot use the Windows Print Server in your network use LPR print instead No Check Yes No Corrective Action 1 Have you set the protocol settings so they are compatible with your network and client protocol settings Next Step Ø Ö Set up the proper protocol 2 Have you set up the appropriate type s of pr...

Page 85: ...lk print Problem Description y Text will be printed as striped lines for an email message y Some text is not printed in a document y When a web browser is used the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead ...

Page 86: ...lem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Does the equipment work properly Are copy jobs output properly Next Step Ø Ö Check the device status displayed in the Device page of TopAccess 2 See the Device page of TopAccess Are the options specified for the job supported by the hardware configuration Next Step Ø Ö If n...

Page 87: ...tings of the software such as printer drivers caused the problem However a hardware error is possible if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative Also refer to the Printing Guide for more information on resolving output errors caused by software settings No Check ...

Page 88: ......

Page 89: ...ANNING This chapter describes how to troubleshoot the problems of scanning Scanning Problems 88 Cannot E mail my scans 88 Cannot find the data saved in the shared folder 88 Cannot perform scanning from a PC with Office 2013 88 ...

Page 90: ...ned a document and saved the copy in the shared folder of the equipment but cannot locate the saved file Corrective Action y For Windows OS search the network for the equipment using the search function of Explorer The data are stored in the equipment s shared folder named FILE_SHARE y For Macintosh make sure that the OS version is Mac OS X 10 3 x or later a client computer running Mac OS X 10 2 x...

Page 91: ...bes how to troubleshoot the problems on e Filing e Filing Web Utility Problems 90 e Filing Web Utility terminates the session 90 Numerous sub windows repeatedly appear 90 Displaying the items in the Contents Frame takes a long time 90 Error messages 91 ...

Page 92: ...ling session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub window has been completed Numerous su...

Page 93: ...data in boxes for making hard disk space Cannot insert Page The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot archive Documents The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot upload archived file The Disk is full Erase un...

Page 94: ...u specified already exists Please try again Use a name that does not exist in the box Another user is archiving or uploading Please try again later The document is being archived or uploaded by another user Try again after the other user has finished The Maximum Possible Archive Size exceeded Archiving is not Possible An archive file larger than 2 GB cannot be created Make sure that the archive fi...

Page 95: ...P authentication takes a long time 99 Printing Problems Network Related 100 SMB print in a Windows operating system environment 100 Raw TCP or LPR print in a Windows operating system environment 101 IPP print in a Windows operating system environment 101 Novell print in a NetWare environment 102 Macintosh environment 103 UNIX Linux environment 103 Network Fax N W Fax Driver Problems 104 N W Fax Dr...

Page 96: ...cated the equipment configure the port that it is mapped correctly to the device 3 Can you locate other computers connected to the same network Next Step Ø Ö Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment 4 Check the link LED activity on the hub and or NIC of the equipment and the client machine Do the hardware com...

Page 97: ... If necessary change the network settings on the equipment After the communication comes back online can you see the equipment in the network Next Step Ø Ö Set up the NetBIOS name of the device correctly 7 If the network environment is using complex subnet or supernet structures is the IP address used by the equipment within the network structures range of valid addresses End Ö Contact your local ...

Page 98: ...software is the same 3 Confirm that the protocol suite installed on the client computer has been updated with the latest software for the given operating system If your network only supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step Ø Ö See the vendor s website for information about product updates and technical supports 4 Print a...

Page 99: ...e Unit Serial Number part of the device name Next Step Ø Ö Contact your service representative 10 Check link activities on the port being used by the equipment and the integrity of the network cable hub or switch that connects the equipment to the network Replace any network components that you can tell or suspect are faulty End Ö No Check Yes No Corrective Action ...

Page 100: ...equipment respond to the ping End Next Step Ø 5 Can you ping the equipment from any other computer within the same network If not the equipment might have an IP address that is out of range or invalid Next Step Ø Ö Contact your local network specialist for a valid IP address for the equipment 6 Can you ping to another computer within the same network Next Step Ø Ö Check the computer s protocol set...

Page 101: ...cation on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step Ø Ö Confirm that the LDAP server is correctly running 2 Is the LDAP server setting correctly set End Ö Enter the correct LDAP setting Re enter the correct password carefully because...

Page 102: ...crosoft computer name device name unique Next Step Ø Ö Set up the device name correctly 3 Is the workgroup name valid and correctly entered Next Step Ø Ö Set up the workgroup correctly 4 When IPv4 is supported Is the WINS server address correctly set When IPv6 is supported Is LLMNR for the IPv6 setting enabled Next Step Ø Ö When IPv4 is supported Set up the WINS server address correctly or enter 0...

Page 103: ...efer to the Software Installation Guide to configure the proper port 6 Can you print to the equipment End Ö See the following section to fix the problem P 82 Cannot print with the equipment network connection problems No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step Ø Ö Set up the IP address correctly 2 Is the HTTP server on the equipment enabled Next Step ...

Page 104: ...s correctly 4 Did you configure the equipment for NetWare print service Next Step Ø Ö Set up the NetWare print service correctly 5 Were the proper printer drivers installed Next Step Ø Ö Refer to the Software Installation Guide to install the proper printer drivers 6 Is the IPP port configured with the correct URL Next Step Ø Ö Refer to the Software Installation Guide to configure the proper port ...

Page 105: ... or contact Macintosh technical support No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step Ø Ö Set up the IP address correctly 2 Is the LPR LPD print correctly set Next Step Ø Ö Set up the LPD print service correctly 3 Did you successfully install the UNIX Linux filters Next Step Ø Ö Refer to the Software Installation Guide to install UNIX Linux filters 4 Did...

Page 106: ...t Corrective action 1 Cancel the Add Printer Wizard 2 Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4 Select Use Existing Driver to add another copy of an existing driver or browse to the subdirectory that contains the appropriate inf file File DR...

Page 107: ...ect to the MFP device appears Corrective action Communication between the N W Fax driver and this equipment failed Make sure that this equipment is operating If not turn its power ON Connect the N W Fax driver with this equipment through the TopAccess If the connection fails reboot the computer and this equipment The fax jobs are not listed on the Logs Transmission screen in TopAccess Problem desc...

Page 108: ...name and password registered in the client software are used for authentication in the case of automatic login the log in screen may not be displayed Printing can be made even with incorrect user name and password Problem Description Even when an incorrect user name and password are entered in the log in screen of the client software printing can be made Corrective Action If the client software ve...

Page 109: ...er describes how to check the status of the equipment with TopAccess Hardware Status Icons on TopAccess Device Tab 108 Error Messages 110 Error Codes 112 Error codes on print jobs 112 Error codes on transmission and reception 113 Error codes on scan jobs 116 ...

Page 110: ...om the receiving tray of the Finisher y You need to remove the staples jammed in the Finisher P 46 Staple jam in the finisher y You need to remove the staples jammed in the Saddle Stitch unit P 50 Staple jam in the Saddle Stitch unit y You need to clear the hole punch paper bits from the Hole Punch Unit P 70 Cleaning the Hole Punch Dust Bin y The recommended toner cartridge is not being used P 52 ...

Page 111: ...o paper is left in a drawer Refer to the Copying Guide Paper Misfeed This icon indicates a paper misfeed occurred It also indicates the location of the paper misfeed P 15 Clearing a Paper Misfeed Staples Empty This icon indicates no staples are left in the Finisher P 61 Refilling With Staples Call for Service Contact your service representative to have the equipment inspected ...

Page 112: ... Please Close Cover Close the Bridge Unit cover Finisher Joint Cover Open Please Close Cover Close the Finisher joint cover Finisher Door Open Please Close Door Close the Finisher door Lower Tray Delivery Cover Open Please Close Cover Close the lower tray delivery cover Lower Tray Front Cover Open Please Close Cover Close the lower tray front cover Punch Unit Front Cover Open Please Close Cover Cl...

Page 113: ...agenta Toner Empty Please Install New Toner Cartridge Replace the magenta toner See P 52 Replacing a Toner Cartridge Yellow Toner Empty Please Install New Toner Cartridge Replace the yellow toner See P 52 Replacing a Toner Cartridge Black Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Cyan Toner Near Empty Please Prepare New Toner Cartridge Prepare the new tone...

Page 114: ...ement has become 0 at the same time Set the number again or perform initialization 4112 The number of prints has become 0 The number of prints specified in user management has become 0 Set the number again or perform initialization 4113 The number of prints has become 0 The number of prints specified in department management has become 0 Perform initialization 4121 Job cancellation due to the exte...

Page 115: ...st one font 4613 Font download failure Since an error has occurred the font cannot be registered Perform downloading again or regenerate the font data first 4621 Downloaded font deletion failure Check if the font to be deleted is registered 4F10 Print failure If the error still persists after reattempting turn the power OFF and then back ON Then make another effort If the error still persists cont...

Page 116: ...rror If the error still persists turn the power OFF and then back ON and try again 1C40 Image conversion abnormality Turn the power OFF and then back ON Perform the job in error again If the error still persists contact your service representative 1C60 Failed to process your job Insufficient Storage space Reduce the number of pages of the job in error and perform it again Check whether the server ...

Page 117: ...e sender to resend the partial Email in the RFC2046 format 3A50 HDD full error Ask the sender to resend the Email by separating it into several Emails If this error occurs due to running out of paper and too many waiting jobs being stored in the hard disk add paper to activate the other jobs 3A70 Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email setting an...

Page 118: ...ake sure that the Fax unit is installed or connected correctly 3E10 POP3 server communication error Ask your administrator whether the POP3 server address is correctly set and whether the POP3 server works properly If SSL is enabled make sure that SSL port number is correctly set 3E20 POP3 server communication timeout Ask your administrator whether the POP3 server works properly and the LAN cable ...

Page 119: ...Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2C60 HDD full failure during processing Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2C61 Failure to read Address Book Turn the power OFF and then back O...

Page 120: ...template create it again If the error still persists turn the power OFF and then back ON and then try again 2D15 Exceeding maximum file capacity Divide the file into several files or try again in a single page format 2D30 Failure to create directory Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again I...

Page 121: ...re that the server is operating properly 2D63 Specified network path is invalid Check destination path Make sure that you specify the correct network folder and try scanning again 2D64 Log on to file server failed Check user name and password Make sure that you specify the correct user name and password to log on the file server or you specify the correct file server Then try scanning again 2D65 T...

Page 122: ...make another effort 2E31 2E33 Failure to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the p...

Page 123: ...t change it to enabled 2A40 System fatal error Turn the power OFF and then back ON Try scanning again 2A50 Job canceled The job was canceled 2A51 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job 2A60 Authentication for WS Scan failed When Fax Scan of Windows is used with the WIA driver check if the user name for the login is regist...

Page 124: ...the password is correct and try scanning again or first reset the password and then reattempt the scan When this error occurs in the printing of the data in e Filing do this with the administrator s password If recovery is still not completed or in case of an invalid password for the operation of other printing opening the file etc contact your service representative 2BA1 Incorrect paper size colo...

Page 125: ... the error still persists contact your service representative 2504 Command parameter not implemented Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2550 Mailbox unavailable Confirm that the destination Email addresses are correct Check the access privilege for the mail...

Page 126: ......

Page 127: ... tips in this chapter when you think there is something wrong with the equipment This chapter also describes the daily care for the equipment When You Think Something Is Wrong With the Equipment 126 General operations 126 Originals and paper 128 Regular Maintenance 129 ...

Page 128: ...ntil the ON OFF lamp lights to clear the Super Sleep mode Refer to Chapter 1 of the Quick Start Guide The touch panel is dim The contrast of the touch panel is adjusted lower Adjust the contrast lighter Refer to Chapter 1 of the MFP Management Guide The button does not respond to my operation Saving energy Press START button appears on the touch panel The equipment is in the energy saving mode Pre...

Page 129: ...sage is displayed just for an ordinary operation See the meaning of the message referring to the listing below P 10 Messages Displayed on the Touch Panel The equipment reboots automatically The auto recovery function works because a memory or operation abnormality has been detected Due to rebooting the equipment has been recovered to the normal condition You can operate the equipment as usual Prob...

Page 130: ...the sign again on the touch panel to see where the misfeed occurred P 15 Clearing a Paper Misfeed Two or more sheets of paper are fed together Sheets of paper are stuck together Loosen the stack of paper well and set it again Sheets are not aligned when exiting Sheets are not placed in the drawer with correct side up for this equipment Check the printing side of the sheets and place them correctly...

Page 131: ...face of the long rectangular glass 2 Original glass Wipe it with a soft dry cloth If there are still stains remaining clean with a piece of soft cloth which has been moistened with water and then squeezed well Do not use liquids other than water such as alcohol organic solvents or neutral detergent 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the staining y Clean ...

Page 132: ......

Page 133: ...Paper misfeed 15 caused by a wrong paper size setting 41 locating 15 occurs frequently 17 tips on removing the misfed paper 16 Paper misfeed clearing automatic duplexing unit 23 Bridge Kit 26 bypass tray 22 drawer feeding portion 19 drawer of the Large Capacity Feeder 21 Finisher and Hole Punch Unit 26 fuser unit 24 Inner Finisher and Hole Punch Unit 38 Large Capacity Feeder 20 Paper Feed Pedestal...

Page 134: ...132 INDEX T Toner cartridge Toner Near Empty message 55 Toner cartridge Near Empty message 55 Toner cartridge replacing 52 U User information 126 W Waste toner box replacing 59 ...

Page 135: ...FC 2555C 3055C 3555C 4555C 5055C OME120253C0 ...

Page 136: ...1 11 1 OSAKI SHINAGAWA KU TOKYO 141 8562 JAPAN MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide 2012 2014 TOSHIBA TEC CORPORATION All rights reserved R120820M5603 TTEC Ver03 F 2014 03 ...

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Toshiba e-studio 2555c, Troubleshooting Manual

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