Toshiba e-studio 2555c, Troubleshooting Manual

Page: 102 / 136

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
100 Printing Problems (Network Related)
Printing Problems (Network Related)
Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the
TCP/IP environment using a DHCP server to assign IP addresses dynamically to devices. Using the default
settings also assures an easier network implementation, although you may be required to customize the
settings to accommodate them in your particular environment.
Some common network configurations are shown below, along with the steps required to configure the
equipment. If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the
equipment, contact your service representative.
y You can change the network protocol settings with the touch panel of the equipment or with TopAccess
(the Administration page).
y For the error messages that appear during the installation of the printer drivers, refer to the Software
Installation Guide .
„
SMB print in a Windows operating system environment
No Check... Yes No Corrective Action
1 Are the IP address properties correctly
set? Next
Step
Ø
Ö
Set up the IP address correctly.
2 Is the Microsoft computer name (device
name) unique? Next
Step
Ø
Ö
Set up the device name correctly.
3 Is the workgroup name valid and
correctly entered? Next
Step
Ø
Ö
Set up the workgroup correctly.
4 When IPv4 is supported: Is the WINS
server address correctly set?
When IPv6 is supported: Is LLMNR for
the IPv6 setting enabled?
Next
Step
Ø
Ö
When IPv4 is supported: Set up the
WINS server address correctly, or enter
“0.0.0.0” for the WINS server address to
disable the WINS service.
When IPv6 is supported: Enable
LLMNR for the IPv6 setting referring to
the
TopAccess Guide .
5 When IPv4 is supported: If the client
computers are located in different
segments, is the WINS service correctly
provided?
Next
Step
Ø
Ö
When IPv4 is supported: Set up the
WINS server and enable it on the
equipment to allow users access from a
different segment.
6 Can you see the equipment in Windows
Network Neighborhood?
Next
Step
Ø
Ö
See the following section to fix the
problem:
P.94 “Cannot locate the equipment
in the network”
7 Were the proper printer drivers
installed?
Next
Step
Ø
Ö
Refer to the Software Installation
Guide to install the proper printer
drivers.
8 Is the driver’s port name valid? Next
Step
Ø
Ö
Refer to the Software Installation
Guide to configure the proper port.
9 Can you print with the equipment?
End Ö
See the following section to fix the
problem:
P.82 “Cannot print with the
equipment (network connection
problems)”