Toshiba e-studio 2555c, Troubleshooting Manual

Page: 118 / 136

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
116 Error Codes
„
Error codes on scan jobs
The error indications on scan jobs are done as follows:
y On TopAccess log list, messages indicating the status are displayed.
y On the touch panel of the equipment, error codes are displayed. See the listings below.
3C60
Offramp security error Confirm that the specified fax numbers are registered in
the address book of the equipment. If not, register the fax
numbers in the address book and ask the sender to
resend the Email with the correct fax numbers.
3C70
Power failure Confirm that the job is recovered or not. If not, ask the
sender to resend the Email.
3C90 OffRamp Fax transmission
disable error Confirm if the Fax Send Function of MFP setting is disable
or not.
3D10
Destination address error Ask your administrator whether the DNS and mail server
settings are correctly set. If they are, ask the sender to
confirm that the destination address is correct.
3D20
Exceeding maximum offramp
destinations Ask the sender to specify up to 40 destinations for one
offramp gateway job. The equipment cannot perform
offramp gateway transmission for more than 40
destinations.
3D30
Fax unit is not installed Make sure that the Fax unit is installed, or connected
correctly.
3E10
POP3 server communication error Ask your administrator whether the POP3 server address
is correctly set, and whether the POP3 server works
properly. If SSL is enabled, make sure that SSL port
number is correctly set.
3E20
POP3 server communication
timeout Ask your administrator whether the POP3 server works
properly and the LAN cable is connected to the server.
3E30
POP3 login error Ask your administrator whether the POP3 user name and
password are set correctly.
3E40
POP3 login type error Ask your administrator whether the POP3 login type (Auto,
POP3, APOP) is set correctly.
3F10,
3F20
File I/O error Ask the sender to resend the Email. If the error still occurs,
contact your service representative.
Error
Code
Problem Description Corrective Action
Error Code Problem Description Corrective Action
Email
2C10, 2C12,
2C13,
2C20-2C22
Wrong Job status A system error has occurred during the
sending of an Email. Try it again. If the error
still persists, contact your service
representative.
2C11, 2C62
Not enough memory Complete any running jobs first before
reperforming the job in error. If the error still
persists, turn the power OFF and then back
ON, and then try again.
2C14
Invalid parameter specified If you are using a template, create it again. If
the error still persists, turn the power OFF
and then back ON, and then try again.