7
Diagnostics and Troubleshooting
TSQ Quantum XLS and TSQ Quantum GC System Diagnostics
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TSQ Quantum XLS and TSQ Quantum GC User Guide
Thermo Scientific
• Did problems occur after you performed maintenance on the instrument, data system, or
peripherals?
• Did you change the configuration of the system, cables, or peripherals just before the
problem occurred?
If the answer is yes to the first item above, there is the possibility of a hardware failure, and
running the diagnostics is appropriate.
If the answer is yes to either of the last two questions above, the problem is probably
mechanical, not electrical. Reverify that alignment, configurations, and cable connections are
correct before you call the Thermo Fisher Scientific Field Service Engineer. Keep careful notes
documenting the nature of the problem and the corrective steps you have taken. If you are not
successful in correcting the problem, you can e-mail this information to Field Service
engineer. Field Service can then do a preliminary evaluation of the problem before the Field
Service engineer arrives at your site.