Tandberg Data Storage Library T128, User Manual

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Tandberg StorageLibrary T128 User’s Guide 155
Capturing Snapshots of Library Information
Technical support personnel may ask you to perform the Capture Snapshot operation, so they can better
diagnose issues. The Capture Snapshot operation captures detailed information about the entire library in
a single binary file that can be e-mailed to technical support personnel. The logged information consists of
configuration data, status information, and trace logs for library components. Trace logs collect problem
data for up to 72 hours of continuous library operation and provide support personnel with vital library
information for troubleshooting and solving problems.
You can e-mail the Capture Snapshot file from both the operator panel and the web client. On the web client,
you can also download the Capture Snapshot file to a computer. You cannot download Capture Snapshot
files from the library's operator panel, and you cannot print Capture Snapshot files from either the web client
or the operator panel.
Depending on the library configuration and your connection speed, saving the Capture Snapshot file takes
approximately 30 minutes. The resulting file size can be large. Your firewall file-size limitations could prohibit
you from e-mailing the file.
On the web client, ensure that the library e-mail account is appropriately configured before you perform the
Capture Snapshot operation, so that the library can send Capture Snapshot files to the recipient. If the
library e-mail account address is not configured, an error appears. For information on setting up the e-mail
account, see
Configuring the Library E-mail Account on page 46.
The paths to open the appropriate screens are as follows:
• From the web client, select Tools > Capture Snapshot .
• From the operator panel, select Tools > Capture Snapshot .
About Saving and Restoring the Configuration
The library has many configurable items, such as tape drive IDs, partitions, user accounts, Import/Export
(I/E) stations, and cleaning slots. In the event of a hardware failure or firmware upgrade, the save and
restore operations can be used to restore the library's configurable items to a previous state.
Saving the Configuration
This operation saves your current library configuration and library firmware. Save your library configuration
when it is in a known working state. In the event of a hardware failure, the saved configuration can be used
to restore the configuration after hardware repairs are made. Before initiating a firmware upgrade, you
should save the library configuration. You then have the option to restore the configuration after either a
successful or an unsuccessful upgrade.
Note
The Saving and Restoring operations should not be performed concurrently by
multiple administrative users logged in from different locations. You can access
the screens, but you cannot apply changes while another administrative user is
performing the same operation.
CAUTION
Always save the library configuration after modifying a configurable
item and before upgrading firmware. This allows you to restore the
most current settings if necessary.