Tandberg Data Storage Library T128, User Manual

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154 Troubleshooting
Viewing RAS Tickets
Selecting All RAS Tickets from the Tools menu on both the operator panel and the web client opens the
All RAS Tickets screen, which lists RAS tickets in the order in which they were generated, beginning with
the most recent. Included in the list is a brief description of the error condition captured by the RAS ticket.
The
All RAS Tickets screen allows you to view RAS ticket details and navigate to ticket resolution
information.
The initial status of all RAS tickets is Unopened. Once the administrative user selects the Resolve button
on the All RAS Tickets screen for a ticket, its status changes to Opened. When the user closes the ticket,
its status changes to Closed. You can view Opened and Unopened tickets on both the operator panel and
the web client, but you can view Closed tickets only on the web client.
The paths to open the appropriate screens are:
• From the web client, select Tools > All RAS Tickets .
• From the operator panel, select Tools > All RAS Tickets .
Resolving RAS Tickets
Administrative users can resolve some RAS tickets. Others must be resolved by Service personnel. Only
one person at a time can resolve a ticket. Multiple users can, however, view ticket details simultaneously. If
your web client session goes down while resolving a RAS ticket, you must wait 3 minutes before you can
continue resolving the RAS ticket from either the web client or the operator panel.
1 Log in to the web client.
2 From the Tools menu, select All RAS Tickets .
The Tools - All RAS Tickets screen appears.
3 Identify the RAS ticket you want to resolve.
4 Click Resolve .
The Ticket Resolution window appears. This window contains information on how to resolve the ticket
or, if technical assistance is required, how to contact technical support.
5 Review the description.
6 Do one of the following:
a. To close the ticket now, click Close . The Tools - All RAS Tickets window displays, with the
RAS ticket no longer in the list. The task is complete and the RAS ticket is resolved.
b. To leave the ticket open for future troubleshooting, click Exit . Then you can perform the
diagnostic steps you need to resolve a related RAS ticket.
The path to open the appropriate screen is:
• From the web client, select Tools > All RAS Tickets .
Note
You can use the Go to RAS Ticket text box at the bottom of the screen to
locate a specific RAS ticket number. In addition, if there is more than one page
of RAS tickets, use the
Page 1 of x arrows to view the additional tickets.
Note
To display all closed tickets, select the Include Closed Tickets check box at
the bottom of the screen. The Tools - All RAS Tickets screen refreshes, with
the Resolve button unavailable for all closed RAS tickets.