6-2
P
ROTEGÉ
® 616 I
NSTALLATION AND
M
AINTENANCE
M
ANUAL
, F
EBRUARY
2001
5)
Press the "next" key to move to "SYS COLD
START." The system will display the prompt
"CHK PSWD." Enter the database password at
this time, and press "show."
6)
The system will prompt "Are you sure?" On
the display will be "yes" or "no" from which to
choose.
7)
The system will reboot and all prior
customized programming will be lost, and all
database parameters will be returned to
default parameters.
4. Troubleshooting
The following includes information on problems and
possible causes with corrective actions to take.
If the problem does not match any of the descrip-
tions, contact Sprint Products Group at 1-800-791-
1110. The SPG technical support center is open
Monday through Friday from 7:30 a.m. to 5:30 p.m.
CST.
4.1 Extensions
4.1.1 Accessing An Outside Line
Extensions cannot access outside lines by pressing an
access code. The Line Type Assignment is set to PBX
because it is behind a PBX system.
Check to see if the PBX Access Code is pro-
grammed correctly. An incorrect PBX Access Code
will deny users access to outside lines.
4.1.2 Flashing LED Must Be Pressed To Answer ICM
Or Incoming Call
Users cannot pick up the handset to answer an
incoming or intercom call. The flashing LED must be
pressed.
The Automatic Line Selection is set to ICM with
Voice Call and Auto Answer disabled. Enable Auto
Answer.
4.1.3 Busy Display Phone Does Not Ring
If a display phone is busy on a call, then the phone
will not ring if there is an incoming call.
Check to see if Busy Ring is disabled on the
phone. Function # 2 acts as a toggle and will enable
Busy Ring.
4.2 System
4.2.1 The red heartbeat LED is not lit.
The KSU is not receiving any power. Check to see
that the AC transformer is plugged into a working
outlet. Check to see that the power cord is plugged
into the 616 KSU.
4.2.2 LCD Displays “DB Setup Failure”
Software is installed properly, but when accessing
the database, error tones are heard and the phone's
LCD displays "DB setup failure."
Check to see that the EPROM pins are seated
properly. If the EPROM is properly seated, remove
power and slide the RAM switch from On to Reset
for 10 seconds. Return the switch to the On position
and reconnect power to the KSU.
4.2.3 The heartbeat LED on the 616 KSU is lit solid
red
The software EPROM pins are not seated properly
on the IC socket. Remove power from the KSU and
gently pry the EPROM upward. Reseat the EPROM
and reconnect power.
