Sierra Wireless AirCard 550 User Manual Download Page 121

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Section 3: Using the AirCard

3G: Troubleshooting Tips (Handheld / Pocket PC) 115

S e ct i o n 3 G

Troubleshooting Tips
(Handheld / Pocket PC)

In This Section

䊳

Problem Causes and Suggestions

䊳

Uninstalling the PCS Connection Manager

Software

his section provides assistance in diagnosing and solving many
common problems you may experience while using your

PCS Connection Card

with your Handheld or Pocket PC.

Summary of Contents for AirCard 550

Page 1: ...User s Guide PCS Connection CardTM by Sierra Wireless AirCard 550...

Page 2: ...rights reserved No reproduction in whole or in part allowed without prior written approval Sprint the diamond logo and all other trademarks listed herein are registered trade marks of Sprint Communic...

Page 3: ...ebook PCs 17 Getting Started 18 System Requirements 18 Installing the PCS Connection Manager SM Software Windows 98 SE Me and 2000 19 Installing the PCS Connection Manager Software Windows XP 21 Inser...

Page 4: ...s 54 Using the Keypad 55 Outgoing Calls 59 Incoming Calls 60 Voicemail 61 3D Menu Options 63 Overview of menu items 64 Web Messaging 65 Reading Web Messages The Inbox 65 Exiting the Web Messaging Wind...

Page 5: ...ggestions 98 Reinstalling the PCS Connection Card Driver 101 Windows 98 SE 101 Windows 2000 102 Windows Me 104 Windows XP 106 Resolving Resource Conflicts 107 Windows 98 SE 108 Windows 2000 109 Window...

Page 6: ...ED Operation 132 Radio Frequency and Electrical Specifications 133 Environmental Specifications 133 5B Regulatory Information 135 Regulatory Notices 136 SECTION 6 Safety and Terms Conditions 139 6A Sa...

Page 7: ...obile connectivity the PCS Connection CardTM offers more freedomthan ever before No wires no cables just access to your data when you need it The power of the Internet and company data is truly at you...

Page 8: ......

Page 9: ...find tips that highlight special shortcuts to helpyoumakethemostofyourwirelessnetworkcardandservice TheTable of Contents and Index will help you locate specific information quickly You llgetthemostou...

Page 10: ......

Page 11: ...Section 1 PCS Connection Card Basics 5 Section 1 PCS Connection Card Basics...

Page 12: ...6...

Page 13: ...n 1A Introducing the PCS Connection Card TM In This Section A Network Card and a Phone Package Contents About this Guide his section introduces the basic features and functions of your PCS Connection...

Page 14: ...PDAs Personal Digital Assistants CDMA Networks The PCS Connection Card operates over a type of wireless network called CDMA Code Division Multiple Access This network technology has many features beyo...

Page 15: ...buttons launch your Internet browser and you re ready to surf the Web You can also connect a headset to the card and use it as a phone Package Contents Your PCS Connection Card package contains the fo...

Page 16: ...the basis for understanding the following sections Section 2 provides step by step instructions on installing the PCS Connection Card Section 3 provides step by step instructions on using the card Sec...

Page 17: ...ction CardTM In This Section The PCS Connection Card Software Activating and Configuring Your Account Care and Maintenance his section outlines the basics of getting started with your PCS Connection C...

Page 18: ...s Thedriversoftwarethatformstheinterfacebetweenthenetworkcard and your Windows operating system ThesoftwaremustbeinstalledbeforeyouinsertthePCSConnectionCard for the first time Detailed instructions a...

Page 19: ...also provide you with the following important account information Your card s Activation Code Your card s Phone Number Your card s Lock Code Tip You can use the Lock Code feature to prevent others fro...

Page 20: ...Optimal signal strength is usually obtained when the antenna is perpendicular to the modem The antenna should bend easily at the hinge Do not forcefully bend the antenna When storing or transporting y...

Page 21: ...Section 2 Installing the PCS Connection Card 15 Section 2 Installing the PCS Connection Card...

Page 22: ...16...

Page 23: ...lation on Notebook PCs In This Section System Requirements Installing the PCS Connection ManagerSM Software Inserting and Removing the Card Configuring Your Account his chapter guides you through the...

Page 24: ...CS Connection Card in the slot until prompted to do so by the Setup program 2 Insert the card into your computer s PC Card slot Sprint label facing up Windows will detect the card and automatically in...

Page 25: ...ate your Windows 2000 to support 128 bit security Windows2000 Followtheonscreeninstructionsto update your system Installing the PCS Connection ManagerSM Software Windows 98 SE Me and 2000 Note Users o...

Page 26: ...ssues in the software and are displayed in the Windows Notepad If you choose to display them when you are finished reading use the close box in the upper right corner of the window to close the Notepa...

Page 27: ...ware installation to launch the InstallShield Wizard 4 Use the Next and Back buttons to navigate through the wizard noting the following You must click Yes to indicate your acceptance of the terms of...

Page 28: ...he driver installation 2 Select Install from a list or specific location Advanced on the first window of the Found New Hardware Wizard and click Next to proceed 3 Select the Search for the best driver...

Page 29: ...er s PC Card slot When you insert the card the following should occur If sound effects are enabled the PC beeps The PC Card icon appears in the status area if it is not already displayed for another c...

Page 30: ...rvice Solutions exchanging information and entering your account information into the appropriate fields in the wizard You require a separate phone to use this method To activate an account and config...

Page 31: ...r Solutions Specialist that you are activating a PCS Connection Card by Sierra Wireless AirCard 550 The representative will request your ESN electronic serial number This is displayed in the Activatio...

Page 32: ...26...

Page 33: ...he PCS Connection ManagerSM Software Inserting and Removing the PCS Connection CardTM Configuring Your Account his chapter guides you through the steps necessary to install your PCS Connection Card an...

Page 34: ...n ensure you have the necessary hardware software and systemresources described in the next section System Requirements TheminimumsystemrequirementsforbothPocketPCsandHandheldPCs as well as their host...

Page 35: ...aHandheldorPocketPC yourequireadesktopor notebook computer to function as the host that Has the necessary port serial USB or infrared to connect to the Handheld Pocket PC Has a CD ROM drive Is running...

Page 36: ...installation CD in your CD ROMdrive The CD should auto start and display a menu 2 If the CD does not auto start select Start Run and enter d launch exe where d is the drive letter of your CD ROM driv...

Page 37: ...lay them when you are finished reading use the close box in the upper right corner of the window to close the Notepad Click Finish to close the last screen of the wizard Usethe exit optioninthelower l...

Page 38: ...t your Handheld Pocket PC by inserting the stylus into the reset button The reset button is usually a circular indentation that may be on the keyboard of the Handheld PC or the bottomof the Pocket PC...

Page 39: ...Activating Your PCS Connection Card The final step to making the PCS Connection Card operational is configuring it to use your account Tip For an overview of account activation and configuration see A...

Page 40: ...ation listed on the second window of the wizard before phoning PCS Customer Service Solutions or proceeding to the next window Please telephone PCS Customer Service Solutions to set up your PCS wirele...

Page 41: ...Section 3 Using the PCS Connection Card 35 Section 3 Using the PCS Connection Card...

Page 42: ...36...

Page 43: ...The PCS Connection Manager Getting Help Components of the PCS Connection Manager window Menu items Taskbar icons his chapter outlines the PCS Connection Manager interface for your PCS Connection Card...

Page 44: ...to prevent others fromusing your card Anytime you use the PCS Connection Card you must run the PCS Connection Manager Software Starting the PCS Connection Manager Software On a notebook PC you can lau...

Page 45: ...r right corner to exit See page 41 Getting Help Online Help is available on all platforms See page 88 notebook PCs page 89 Handheld PCs and page 89 Pocket PCs The PCS Connection Manager Window The PCS...

Page 46: ...3A The PCS Connection Manager Window and Indicators Notebook Handheld PCs Pocket PCs Close Minimize Keypad button button Message area Indicator area button Establish cance a connection Message area In...

Page 47: ...andheld PCs The keypad button displays and hides the keypad used to place or answer voice calls For more information see Using the Keypad on page 55 The Minimizeand Close Buttons Notebook Handheld PC...

Page 48: ...s attempting to connect to a phone number The name of the person with whom you are connecting or Unknown if the name is not obtainable and the phone number indicate that a voice call is being establis...

Page 49: ...s that you have new voicemail messages For more information on voicemail see page 61 Provisioning Complete indicates that your account has successfully been set up or changed Not Activated indicates t...

Page 50: ...h is too weak A network or account problem is preventing the PCS Connection Card from obtaining service Once a connection is established this icon is replaced by the Transmit Receive icon shown on pag...

Page 51: ...not in a preferred roaming area Your coverage area and billing charges depend upon Sprint and the typeofaccountyouhave Theremaybesurchargesforroamingservice that vary based on whether you are in a pre...

Page 52: ...an select a connection if more than one connection is defined Stop A connection is being established or is established If you click the button the connection will be canceled Taskbar Icons The PCS Con...

Page 53: ...ons Table 2 Status Area Icons Icon Meaning YouareinserviceontheCDMAnetworkbuthavenoactivevoiceor data connection You have an active voice or data connection You missed failed to answer an incoming cal...

Page 54: ...48...

Page 55: ...tion 3B Data Connections In This Section Basic Data Connection Information PCS Vision Connections his section provides an overview of the high speed data connection available through your PCS Connecti...

Page 56: ...ith the PCS Connection Card during active PCS Vision connections You can make phone calls during dormant PCS Vision connections See page 52 The PCS Vision connection provides access to the Internet On...

Page 57: ...thenticating Once the connection is established the number of bytes received and transmitted are displayed If you are running Windows 2000 or Windows XP and having problems establishing a connection s...

Page 58: ...one minute Note Some programs may be unable to function on a dormant connection During dormant PCS Vision connections the following icon in the indicator area of the PCS Connection Manager window is...

Page 59: ...ns In This Section The Keypad Outgoing Calls Incoming Calls Voicemail ou can use your PCS Connection Card to transformyour notebook or pocket PC into a mobile phone simply by connecting a headset to t...

Page 60: ...ncoming calls within a specified number of rings Page 80 The KeyGuard feature prevents accidental dialing Page 74 The Silent Ringer prevents any sound fromoccurring when you receive calls Page 77 The...

Page 61: ...u can store frequently dialed numbers in the Phone Book and dial directlyfromthePhoneBookwindowinsteadof enteringthenumberonthe keypad See page 67 notebook PCs or page 70 Handheld Pocket PCs Notebook...

Page 62: ...Section 3 Using the PCS Connection Card 56 3C Voice Connections Volume control Open close the keypad Place and answer calls Clear a number you ve entered End a call clear status messages...

Page 63: ...rd is on clicking the buttons on the keypad has no effect For information on KeyGuard see page 74 Notebook Handheld PC To hide the keypad click the keypad button Pocket PC Toswitchfromthekeypadtothe d...

Page 64: ...approximately 2 seconds to connect to your voicemail TALK Enter on your keyboard Place and answer incoming calls When you are not receivinganincomingcall TALKdialsthenumbersinthe messagearea Ifnonumb...

Page 65: ...when there is an active PCS Vision connection You can make phone calls during dormant PCS Vision connections For information on dormancy see page 52 Tip If you click the TALK button without entering a...

Page 66: ...d when you receive an incoming call and to enable and disable the Silent Ringer feature See page 77 Note If an incoming call occurs while you have an activedataconnection your caller will get a busy s...

Page 67: ...oming voice call When you have new voicemail The following icons are displayed in the indicator area and in the status area page 47 The message area displays the message You have new voicemail Youcan...

Page 68: ...62...

Page 69: ...ection 3D Menu Options In This Section Overview of Menu Items Description of Menu Items his chapter provides an overview and brief description of each menu option you may encounter while using your PC...

Page 70: ...e numbers and email addresses of people you are in frequent contact with Page 67 Call Log View information on outgoing and incoming calls Page 71 KeyGuard Prevent accidental dialing Page 74 Activation...

Page 71: ...rrive If the icon is flashing one or more of the messages is tagged as urgent Tip Messages marked with an exclamation point have been tagged by the sender as being urgent or important To read messages...

Page 72: ...s is described in the Options section on page 83 To phone the sender of a message 1 Select the message header 2 Select File Call back sender The PCS Connection Manager Software then dials and attempts...

Page 73: ...is limited only by the amount of storage space available on your computer To open the phone book Select MENU Phone Book Adding a Record to the Phone Book To add a record to the phone book 1 In the Ph...

Page 74: ...in the phone book 1 Select the record in the PhoneBook window 2 Double click the phone number or click the phone number and select File Dial or right click the phone number and select Dial Synchronizi...

Page 75: ...zed Checkbox refers to the Outlook Synchronization Contacts only checkbox Table 5 Synchronization of Outlook and Your Phone Book Checkbox You change When you are Then Outlook and your phone book becom...

Page 76: ...ook is that it saves you having to enter phone numbers of the people you regularly call each time you make a call The number of phone book entries is limited only by the amount of storage space availa...

Page 77: ...g TheCallLogmaintainsarecordofyouroutgoingandincomingcalls In the Options window displayed when you select MENU Options on the General tab you can choose to keep a record of None of your calls All of...

Page 78: ...g to a Text File To save the information in the Call Log to a text file 1 Select File Save As 2 Use the Save As dialog box to select a location and name for the file and click Save Adding an Entry To...

Page 79: ...delete all records in the Call Log 1 Select Edit Delete All 2 Click Yes to confirmthe deletion Selecting Which Call Records are Displayed To select which call records are displayed Use the VIEW menu t...

Page 80: ...accidentaldialing Whenthe feature is enabled clicking the TALK button or any other button on the keypad has no effect You can still establish data connections Tip Use the KeyGuard feature if you are c...

Page 81: ...n you of circumstances such as your data connection being lost Configure options related to call logging the PCS Vision program Web messaging sounds that notify you of incoming calls new Web messages...

Page 82: ...ng plan you may have a featurecalledCallAlert Whenyouareonacall this feature notifies you when you have another incoming call You can then ignore the new incomingcallorputyourcurrentcalleronholdand an...

Page 83: ...r a sound is played when you receive a new Web message Whenthisisenabled asoundisplayedeachtimea messagearrives Whendisablednosoundisplayed Usethecheckboxtoenableordisablethesound The playbutton witht...

Page 84: ...k modem TheLockCodefeaturecanbeusedtopreventothers from using your card and your account When the Lock Code is enabled you are prompted to enter a code any time the PCS Connection Manager is launched...

Page 85: ...mpt to lock the card Change Lock Code This button allows you to set a new lock code To change the lock code 1 Tap the Change Lock Code button 2 Enter your existing lock code the last four digits of yo...

Page 86: ...CDMA network you may be unable to make a network connection on your first attempt When enabled Auto Retry attempts the connection up to five times at the interval you select When disabled the card do...

Page 87: ...for these tones However some voicemail systems require a shorter or longer than normal length tone This field allowsyou to set thecard to usea shorter or longer tone for systems that require it The d...

Page 88: ...wide PCS Network Enters the Sprint Nationwide PCS Network Usethecheckboxtoenableanddisablethefeature The feature is enabled when checked Change DependingonyourPCSServicePlan youmayhave aVoicemailfeatu...

Page 89: ...een in your Inbox for a specified amount of time The Web messaging featureisdescribedin detail beginning on page 65 To disable automatic deletion of messages select Never from the drop down menu To en...

Page 90: ...stablish a data connection with the card must notify you in advance so that you can change this field before the call is made Ifyouselect nextcallasFax or nextcallasData thecard maintains thesettingfo...

Page 91: ...feature is enabled when checked UpdateSystemClockwithCDMA time during start up All PCs have an internal clock called the system clock Depending on your configuration the time according to this clock...

Page 92: ...look TTY Mode A TTY TeleTYpewriter is a device for people with hearingandspeechimpairments Thedeviceallows peopletocommunicateoverphonesystemsusinga typewriter like keyboard When TTYMode isset to any...

Page 93: ...PCSConnection Manager displays in front of all other application windows even when you position another window over the manager This allows you to view connection status indicators while using another...

Page 94: ...x window a list of topics is displayed in the lower portion of the window Search for an index entry by either typing the first fewletters in the field at the top or use the scroll bars to scan the lis...

Page 95: ...he Start menu in the upper left corner of the screen Use the index to locate the topic you want to display About Window The About window displays version information The information displayed in this...

Page 96: ...90...

Page 97: ...Section Windows 98 SE and Me Windows 2000 and XP On Line Help and Version Information Closing the Network Adapter Manager his chapter outlines the functionality of the built in Network Adapter Manager...

Page 98: ...ches automatically whenever Windows is started Unless you manually exit the application it remains running from the time you start Windows until you shut down Generally the status area icon is the onl...

Page 99: ...ionCardandothernetworkinterfacecards Switching Primary Cards If you initiate a PCS Vision connection with the PCS Connection Card while aLANcard is primary the NetworkAdapter Manager automatically mak...

Page 100: ...primary card and click OK Windows 2000 and XP Windows 2000 and XP have more advanced device handling capabilities than Windows 98 SE and Me If more than one network card is detected Windows 2000 XP au...

Page 101: ...cards you do not want to use To stop a card 1 Click the PC Card icon in the status area 2 A listing of active cards is displayed Windows 2000 Windows XP 3 Click the card you want to stop On Line Help...

Page 102: ...96...

Page 103: ...oting Tips Notebook PC In This Section Problem Causes and Solutions Reinstalling the PCS Connection Card Driver Resolving Resource Conflicts his section provides assistance in diagnosing and solving m...

Page 104: ...please visit www sprintpcs com or contact PCS Customer Service Solutions at 1 888 211 4PCS 4727 Error Searching for PCS Connection Card The PCS Connection Manager Software displays this message Search...

Page 105: ...na is not attached or is pointed in the wrong direction c You may be inside a building or near a structure that is causing radio interference a Verify that you are within the Sprint Nationwide PCS Net...

Page 106: ...some operating systems if both cards are inserted thenthepaththattheInternetProtocol IP trafficwilltakeisnotpredictable Ifthedata gets routed through the AirCard 300 you will experience slower data tr...

Page 107: ...cating the Existing Driver 1 Close all Windowsprograms andopen theControl Panel by selecting Start Settings Control Panel 2 Double click the System icon 3 Click the Device Manager tab 4 Locate the PCS...

Page 108: ...ll the drivers in a specific location so you can select the one you want and click Next 8 Click the Have Disk buttonto open the Install FromDisk window 9 Enter d Drivers Win98 where d is the drive let...

Page 109: ...driver listing for the card to disappear fromthe list Reinsert the card again to cause the driver listing to reappear You can identify the entries for thePCSConnectionCardbyobservingwhichentriesareaf...

Page 110: ...trol Panel by selecting Start Settings Control Panel 2 If the Systemicon is not in the window view all Control Panel options 3 Double click the System icon 4 Click the Device Manager tab 5 Locate the...

Page 111: ...e driver Advanced radio button and click Next to proceed to the next window 7 Select the Search for a better driver than the one your device is using now Recommended radiobutton Clickthecheckboxesso t...

Page 112: ...splay under Multifunction adapters as Sierra Wireless AirCard 550 PC Card Parent The card should display under Modems as Sierra Wireless AirCard 550 Modem The card should display under Network adapter...

Page 113: ...d is the drive letter of your CD ROM drive Click Next to proceed to the next window 5 If a warning appears stating that PCS Connection Card has not passed Windows Logo testing click Continue Anyway 6...

Page 114: ...ft Double click the infrared device that you wish to disable If you want to disable a network card expand the Network Adapters tree by clicking the sign to its left Double click the network card you w...

Page 115: ...romthe Start menu You must restart your PC to complete the driver installation Windows 2000 To resolve a resource conflict in Windows 2000 Disable a device internal modem infrared device or network ca...

Page 116: ...nu to open the Properties window 6 Click the Driver tab 7 ClicktheUpdate Driver buttontoopentheUpgradeDeviceDriver Wizard 8 ClickNext onthefirstwindowoftheFoundNewHardwareWizardto proceed to the next...

Page 117: ...es tree by clicking the sign to its left If you want to disable a network card expand the Network Adapters tree by clicking the sign to its left 6 Click to select the device you want to disable and th...

Page 118: ...ck Next Click Next on the window that displays a file name Click Finish and repeat steps 1 to 4 as prompted If you are prompted to restart your PC click Yes Otherwise restart your PC from the Start me...

Page 119: ...dreinsertthePCSConnectionCardtolaunchtheFoundNew Hardware Wizard 7 Select Install from a list or specific location Advanced and click Next 8 Select the Search for the best driver in these locations ra...

Page 120: ...114...

Page 121: ...ting Tips Handheld Pocket PC In This Section Problem Causes and Suggestions Uninstalling the PCS Connection ManagerSM Software his section provides assistance in diagnosing and solving many common pro...

Page 122: ...contact PCS Customer Service Solutions at 1 888 211 4PCS 4727 Error ActiveSync Does Not Prompt that There is Software to Download Youhaveinstalledthe PCS ConnectionManagerSoftware tothehost and connec...

Page 123: ...reinsert the card b Uninstall the PCS Connection Card Software and reinstall it For instructions on removing the software see Uninstalling the PCS Connection Manager Software on page 119 To reinstall...

Page 124: ...b Your antenna is not attached or is pointed in the wrong direction c You may be inside a building or near a structure that is causing radio interference a Verify that you are within the Sprint Natio...

Page 125: ...7 Click Finish To remove the software from a Pocket PC 1 Eject thePCS Connection Card if it is insertedinyour PCMCIA jacket and the jacket is attached 2 Tap Start Settings 3 Tap the System tab 4 Tap t...

Page 126: ...120...

Page 127: ...Section 4 PCS Vision 121 Section 4 PCS Vision...

Page 128: ...122...

Page 129: ...brings you clarity you can see and hear with enhanced always on mobile multimedia capabilities like email Internet browsing and PCS Business ConnectionSM that are easy to learn and use This rich colo...

Page 130: ...addressforemailandinstantmessaging asawaytopersonalizeInternet services and as an online virtual identity A user name is typically based on the customer s name and a number followed by sprintpcs com F...

Page 131: ...Signing Up for Web Updates With Web Updates you can have news and information sent directly to your PCS Connection Card at the times you choose To select the information you want sent to your card 1 F...

Page 132: ...irst time user prompts will help you set up your email account by establishing a user name and password 3 To view your messages select Inbox 4 Select the message you wish to read 5 Once you ve read a...

Page 133: ...ad and view documents fromany device using a PC browser or Pocket Internet Explorer To use PCS Business Connection Personal Edition install Business Connection Personal Edition software on your work P...

Page 134: ...rives Your screen will also display the icon Connecting takes about 10 12 seconds When is my data connection active Your connection is active when data is being transferred Outgoing calls are allowed...

Page 135: ...Section 5 Technical Specifications and Regulatory Information 129 Section 5 Technical Specifications and Regulatory Information...

Page 136: ...130...

Page 137: ...31 Section 5A Technical Specifications In This Section LED Operation Radio Frequency and Electrical Specifications Environmental Specifications his section outlines LED operation and the technical and...

Page 138: ...nd of the card The LED operates as follows Both red and green are lit Table 1 LED Operation LED Behavior Indicates Solid amber The card is powering up Blinking amber The card is searching for a channe...

Page 139: ...Vdc from PCMCIA Slot Current Maximum 680 mA Typical 150 mA Transmitter power 200 mW 23 dBm Transmit PCS 1850 to 1910 MHz Cellular 824 to 849 MHz Receive PCS 1930 to 1990 MHz Cellular 869 to 894 MHz C...

Page 140: ...134...

Page 141: ...ulatory Intormation 5B Regulatory Information 135 Section 5B Regulatory Information In This Section Warning EMI US FCC Information Warning EMI Canada his section outlines important regulatory notices...

Page 142: ...rence in an appropriate installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interferen...

Page 143: ...re des Communications If you have purchased this product under a United States Government contract it shall be subject to restrictions as set forth in subparagraph c 1 ii of Defense Federal Acquisitio...

Page 144: ...Section 5 Technical Specifications and Regulatory Intormation 138 5B Regulatory Information...

Page 145: ...Section 6 Safety Information and Terms Conditions 139 Section 6 Safety Information and Terms Conditions...

Page 146: ...140...

Page 147: ...ns 6A Safety and Notices 141 Section 6A Safety and Notices In This Section Important Notice Safety and Hazards Limitations of Liability hissectionoutlinesimportantsafetyguidelines and liabilitystateme...

Page 148: ...Card to transmit or receive such data Safety and Hazards Do not operate the PCS Connection Card in areas where blasting is in progress where explosive atmospheres may be present near medical equipment...

Page 149: ...TIAL PUNITIVE OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS INC PRODUCT...

Page 150: ...262 5568483 5337338 5600754 5414796 5657420 5416797 5659569 5710784 5778338 Copyright 2002 Sierra Wireless Inc All rights reserved Trademarks Sierra Wireless the Red Wave design and the red tipped ant...

Page 151: ...e Solutions at 1 888 211 4PCS because the terms and conditions included with your PCS Phone may not the most current version If you activated PCS Services before the effective date of these terms and...

Page 152: ...certain affiliate markets Credit Verification You must have and keep satisfactory credit to receive and continue to receive Services We will verify your credit before agreeing to provide Services to y...

Page 153: ...ise specified by us at the time that you place your change order If you change or add a different Service Plan or service feature and the change is effective prior to the start of your next full invoi...

Page 154: ...cePlanorcanbeobtained bycallingPCS Customer ServiceSolutions Charges For most forms of wireless Service your usage will be charged fromthe time you first initiate contact between your phone or other w...

Page 155: ...will occurattheendof eachseparatesessionoreachclockhour atthetopof each hour if the session spans more than 1 clock hour When traveling on the Vision network a session may be ended and new session in...

Page 156: ...ill begin fromthe time the previous call was terminated Airtime and applicable long distance charges will be applied to the entire length of a completed call initiated fromVoice Command Using Director...

Page 157: ...egard to the third party Premium Services In certain instances subject to the terms of the content purchased we may delete premiumand non premiumitems downloaded to available storage areas e g your va...

Page 158: ...a reactivation fee Disputed Charges You must raise any dispute that you have about any charges invoiced to you within 15 days of the date of the invoice or you have accepted the invoice You may notif...

Page 159: ...reactivation fee if we agree to reactivate Services to you If Services are terminatedbeforetheendofyourcurrentinvoicingcycle i themonthly recurring charge is not prorated to the date of termination an...

Page 160: ...hods of making these payments We may charge you a fee for calls that involve our live customer care services If we provide Services to you on as a Clear Pay basis Services and coverage may be limited...

Page 161: ...print Nationwide PCS Network Not all Internet sites can be accessed and you may receive an error message if you attempt to access a site that cannot be accessed through Wireless Web Services You are a...

Page 162: ...ny opinions advice statements services applicationsorotherinformationprovidedbythirdpartiesandaccessible through PCS Vision wireless services Neither Sprint nor its vendors or licensors guarantees the...

Page 163: ...h the Sprint Nationwide PCS Network and your dual band phone is set to roamautomatically when outside PCS coverage you may incur roaming fees within a PCS coverage area Certain features are not availa...

Page 164: ...require that you exchange it for another phone or other equipment before we reactivate Services if we do reactivate Services as well as require you to pay a reactivation fee We will deactivate Servic...

Page 165: ...ng the affected period or 2 in cases not related to a specificpiece of equipment theproratedMRCs for Servicestoyou during the affected period Neither we nor our vendors suppliers or licensors are liab...

Page 166: ...ONNECTION WITH PROVIDING OR FAILING TO PROVIDE SERVICES PHONES OR OTHER EQUIPMENT USED IN CONNECTION WITH THE SERVICES INCLUDING WITHOUT LIMITATION LOST PROFITS LOSS OF BUSINESS OR COST OF REPLACEMENT...

Page 167: ...er the then applicable rules of American Arbitration Association or JAMS as applicable All expedited procedures prescribed by the applicable rules will apply Anyrequiredhearingfees andcostsshallbe pai...

Page 168: ...parties and the rest of this Agreement remains in full force andeffect Section headings are for descriptivepurposes only and are not used to interpret this Agreement You may not assign this Agreement...

Page 169: ...m anywhere on the Sprint Nationwide PCS Network at your Home Service Area airtime rates Toll Free USA This service lets you call from anywhere on the Sprint Nationwide PCS Network to anywhere in the U...

Page 170: ...164...

Page 171: ...85 auto retry 80 B BACK button 58 C call alert sound 76 call guard 88 call log 54 71 74 message retention 84 call waiting alert 76 care and maintenance 14 CD contents 9 CDMA network 8 updating system...

Page 172: ...log 72 sound 77 incoming calls voice 60 indicator area 43 Handheld PCs 43 notebook PCs 43 Pocket PC 43 installation Handheld Pocket PCs 27 34 notebook PCs 17 25 Windows 2000 19 21 Windows 98 SE 19 21...

Page 173: ...C Card slots 19 PC Card insertion and removal Handheld Pocket PCs 32 33 notebook PCs 23 24 PCS Business Connection 127 PCS Connection Manager desktop shortcut 20 21 PCS Connection Manager program auto...

Page 174: ...k 85 system requirements Handheld Pocket PCs 28 notebook PCs 18 system select 85 system tray See taskbar icons T TALK button 58 taskbar icons 46 technical specifications 123 131 133 tone length 81 tra...

Page 175: ...47 Web messaging 65 67 Web Updates Signing Up 125 Windows CE version 28 Windows 2000 19 21 reinstalling the driver 102 Windows 98 SE 19 21 reinstalling the driver 101 Windows Me 19 21 reinstalling th...

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