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AVM Fritz!Box 3490, Configuration And Operation Manual

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FRITZ!Box 3490

© AVM GmbH

· Alt-Moabit 95 · 10559 Berlin · Telefon 030 39976-0 · [email protected]

www.avm.de

Configuration and
Operation

411298001

Configuration and
Operation

4112

9

800

1

Summary of Contents for Fritz!Box 3490

Page 1: ...FRITZ Box 3490 AVM GmbH Alt Moabit 95 10559 Berlin Telefon 030 39976 0 info avm de www avm de Configuration and Operation 411298001 Configuration and Operation 411298001 ...

Page 2: ... Package 14 3 2 Requirements for Operation 14 4 Connecting the FRITZ Box 16 4 1 Connecting to Electrical Power 16 4 2 Connecting to the Internet 16 5 Connecting a Computer with a Network Cable 19 5 1 Connecting to the Computer 19 5 2 Connecting a Network Hub or Switch 19 6 Connecting Computers with the FRITZ Box over Wireless LAN 21 6 1 Procedure for Establishing Secure Wireless LAN Connections 21...

Page 3: ...ttings 33 8 6 Update Updating FRITZ OS 35 9 Configuring an Internet Connection in the FRITZ Box 38 9 1 Internet Connection for DSL 38 9 2 Internet Connection for Cable 39 9 3 Internet Connection for the Mobile Network 39 9 4 Internet Connection over LAN 1 FRITZ Box as a Router 40 9 5 Surfing the Net 42 10 Password Protection Using FRITZ Box Safely 43 10 1 Login with Password FRITZ Box Procedures 4...

Page 4: ... 12 11 LISP FRITZ Box as a LISP Router 83 13 FRITZ Box as a Wireless Access Point 87 13 1 Switching the Wireless Radio Network On and Off by Schedule 87 13 2 Extending a Wireless Network 88 13 3 Wireless LAN Getting Technical 89 14 FRITZ Box Connects Network Devices 98 14 1 Network Settings in the FRITZ Box 98 14 2 Obtaining an IP Address Automatically 105 15 Connecting USB Devices to the FRITZ Bo...

Page 5: ...22 19 3 Wireless LAN Connection Interrupted 124 20 Taking FRITZ Box Out of Operation 125 20 1 Loading Factory Settings 125 20 2 Uninstalling Supplementary Software 127 21 Technical Specifications 129 21 1 Ports and Interfaces 129 21 2 Router Functions 129 21 3 User Interface and Display 130 21 4 Device Properties 130 21 5 Cables 131 22 Customer Service 133 22 1 Documentation on the FRITZ Box 133 2...

Page 6: ...FRITZ Box 3490 6 Legal Notice 137 Legal Notice 137 Declaration of CE Conformity 138 Disposal Information 139 Drilling Template 140 Index 144 ...

Page 7: ...lling can present a significant danger Before mounting the FRITZ Box on the wall make sure that there are no electrical lines gas or water pipes located where you need to drill the holes If necessary check the site with a pipe detector or con sult with qualified experts Heat accumulation can lead to overheating of the FRITZ Box and subsequently damage the FRITZ Box Provide for sufficient air circu...

Page 8: ... the FRITZ Box into an electrical outlet that is easy to reach You can place the FRITZ Box on a horizontal surface or mount it on a wall For a drilling template to mount the FRITZ Box on a wall see page 140 Place or hang the FRITZ Box in a dry location that is free of dust and protected from direct sunlight For ideal operating conditions mount the FRITZ Box on a wall with the cables connected on t...

Page 9: ...ted brackets mark wild cards Example Press the keys sr Seq Seq stands for a keyboard sequence Bold type emphasizes important words Example Do not leave the page without saving Blue font in the text designates links and references within this manual and addresses to be entered in the browser Example See also the information on page 9 This symbol marks useful hints and tips This symbol indicates imp...

Page 10: ...ers and network devices into your private home network The devices can exchange data with each other and enjoy shared access to USB hard drives USB printers and other USB devices The FRITZ Box transmits music video and im age files to suitable playback devices in the home network Settings for the FRITZ Box and for your private network are configured in a user friendly user interface The user inter...

Page 11: ...nd VDSL LAN 1 LAN 4 4 gigabit Ethernet ports 10 100 1000 Base T for con necting computers and other network devices like game consoles and network hubs USB 2 USB 3 0 2 0 ports for connecting USB devices like printers or storage media Printer storage media UMTS HSPA modem and USB devices for DSL without a telephone line Notebook PC smartphone video TV streaming DSL VDSL 4 x Gigabit Wireless LAN AC ...

Page 12: ...or IEEE 802 11ac 2 2 Buttons The FRITZ Box has two buttons on the top of the housing FRITZ Box buttons Button Functions WLAN Button With the WLAN button on the FRITZ Box you can switch the wireless network on and off WPS Button With the WPS button you can establish a wireless LAN con nection via WPS see Establishing a Wireless LAN Connection Using WPS from page 21 Power LAN WLAN DSL Info WLAN WPS ...

Page 13: ...ork connection is active to at least one connected de vice network adapter or hub switch WLAN on Wireless LAN function is enabled flashing Switching the wireless LAN function on or off Adopting the wireless settings Performing WPS WPS procedure aborted More than two wireless LAN devices are performing WPS at the same time Repeat the WPS procedure DSL on Internet connection is active Info flashing ...

Page 14: ...Requirements for Operation In order to operate the FRITZ Box you must have the follow ing an up to date web browser Some of the FRITZ Box functions can be used only with a web browser that supports HTML5 for instance Firefox version 17 or higher Internet Explorer version 9 or high er or Google Chrome version 23 or higher a connection to the Internet DSL line with or without a splitter ADSL ADSL2 A...

Page 15: ...liant with IEEE 802 11ac IEEE 802 11n IEEE 802 11g IEEE 802 11a or IEEE 802 11b Comput ers that do not have wireless LAN integrated can be equipped with wireless LAN support by installing a wire less LAN device like a FRITZ WLAN USB Stick for in stance for connecting computers using network cables computer with a network port network adapter standard Ethernet 10 100 1000 Base T ...

Page 16: ...it for connecting to electri cal power 2 Connect the power supply unit to the socket on the FRITZ Box labeled Power 3 Plug the other end into an AC power outlet The Power LED begins flashing after a few seconds to indi cate that the FRITZ Box is ready for operation 4 2 Connecting to the Internet The FRITZ Box can be connected using various types of Inter net connections DSL VDSL line Internet cabl...

Page 17: ...dditional cable modem you can also use your FRITZ Box 3490 on a cable connection Use a network cable 1 Connect the free end of the network cable to the LAN Ethernet port on the cable modem 2 Connect the other end of the network cable to the socket on the FRITZ Box labeled LAN 1 3 Connect a computer with the FRITZ Box either via wire less LAN or using a network cable see Connecting a Computer with ...

Page 18: ...on via the mobile communi cations network see page 39 Connecting to a Router or a Network You can use the FRITZ Box at an already existing Internet ac cess To do this the FRITZ Box is connected to the router or network Connecting Using a Network Cable A network cable is required to connect the FRITZ Box to a rout er 1 Insert one end of the cable into the socket on the la beled LAN 1FRITZ Box 2 Ins...

Page 19: ...ecting a computer using a network cable 1 Insert the network cable included in the package into the LAN port of the computer You can also use any other network cable For more in formation see page 131 2 Insert the free end of the cable into a LAN socket on the FRITZ Box Now the FRITZ Box and the computer are connected with each other 5 2 Connecting a Network Hub or Switch You can connect a network...

Page 20: ...work hub or network switch You can also use any other network cable For more in formation see page 131 2 Insert the free end of the cable into a LAN socket on the FRITZ Box The FRITZ Box and the network hub are now connected with each other D DSL DSL LAN1 LAN1 LAN2 LAN2 LAN3 LAN3 LAN4 LAN4 Power Power WLA N WPS Info DSL WLAN LAN Power ...

Page 21: ... Using WPS With WPS connecting a wireless device with the FRITZ Box is quick and easy Requirements The wireless device must support WPS Establishing a Connection in Windows 8 1 8 7 Vista or XP Here is how to establish a wireless connection with WPS on a computer with Windows 8 1 8 7 Vista or XP 1 If the WLAN LED on the FRITZ Box is off press the WLAN button briefly The wireless radio network of th...

Page 22: ...etwork of the FRITZ Box The preconfigured name of the wireless LAN radio net work is FRITZ Box 3490 4 Click Connect The field for the network key appears along with the in formation that you can establish the connection by pressing a button on the router 5 For this step you have two minutes Press the WPS but ton on the FRITZ Box briefly The wireless LAN connection will be established WLAN WPS Pow ...

Page 23: ...he wireless radio network of the FRITZ Box will be switched on 2 Use your wireless device to search for wireless networks at your location See the documentation of the wireless LAN device for in structions on how to do this 3 Select the wireless radio network of the FRITZ Box and start connecting with WPS 4 For this step you have two minutes Press the WPS but ton on the FRITZ Box briefly The wirel...

Page 24: ...software on your wireless device In Windows 8 1 8 and 7 for instance click the wireless LAN symbol in the task bar 3 Select the wireless radio network of the FRITZ Box The preconfigured name of the wireless LAN radio net work is FRITZ Box 3490 4 Click Connect 5 Enter the network key of the FRITZ Box in the wireless LAN software The preset network key is printed on the underside of the FRITZ Box ho...

Page 25: ...ted with the FRITZ Box 1 Start a web browser on your computer 2 Enter fritz box in the address line of the browser The FRITZ Box user interface opens Entering the address fritz box in the browser If the user interface does not open see the instructions on re solving errors in The User Interface Does Not Open from page 119 7 2 Overview FRITZ Box at a Glance All important information about the FRITZ...

Page 26: ...rent energy consump tion Depending on your settings the following information is dis played here the name you assigned for your FRITZ Box see page 116 the availability of a new FRITZ OS version for your FRITZ Box see page 37 The middle area of the window presents information about con nections interfaces and configured convenience functions In the lower area of the window this information is round...

Page 27: ...ced view additional settings options appear un der various menus and commands The expanded menu items contain settings for advanced users and are not re quired for daily FRITZ Box operation Fast Switching between the Views The View link in the footer of the FRITZ Box allows you to switch instantly between the standard view and the advanced view View link in the footer Combinations of various setti...

Page 28: ...em Diagnostics 3 Click Start to start the diagnostics The diagnostics run through the various test areas For more information on test areas and test items as well as on the icons and information in the result of the diagnostics see the Help on the FRITZ Box user interface Canceling Diagnostics You can end diagnostics in progress without losing any data To end a diagnostics run click Cancel The res...

Page 29: ...s LAN device automatically ends the mode thus restoring full wireless LAN functionality to the FRITZ Box You can further reduce the power consumption of the radio network by configuring the following settings set up a schedule for the wireless radio network in the WLAN Schedule menu see page 87 turn off the wireless radio network whenever no more wireless LAN devices are registered with the FRITZ ...

Page 30: ... that inform you about the activities of your FRITZ Box and assist you in saving your passwords and FRITZ Box settings With the push services you can have e mail sent to you at regular intervals informing you about the latest connections usage and configuration of your FRITZ Box Various push services are available in the user interface un der System Push Service There you can select the push servi...

Page 31: ...ush Service Information FRITZ Box info Sends you regular e mail messages with data on FRITZ Box usage and connec tions Wireless LAN Guest Ac cess Sends you a message whenever devices register with or deregister from the wire less guest access New FRITZ OS Notifies you whenever a new FRITZ Box is available for your FRITZ OS Saving Settings The settings of your FRITZ Box are saved automatically and ...

Page 32: ...user interface you can find de tailed instructions 8 4 Locking the Buttons on the FRITZ Box With the Keylock function in the System Buttons and LEDs menu you can lock the buttons on your FRITZ Box Locking the keys prevents the settings for your FRITZ Box or your home network from being changed unintentionally or without authorization Example With the WLAN button the wireless network of the FRITZ B...

Page 33: ...ocess step by step 1 Open the FRITZ Box user interface see page 25 2 On the Overview page select the Wizards menu 3 Start the Save and Restore Settings Wizard 4 In the next window select the Save settings options and then click Next The wizard guides you through the menus and dialogs to save your settings Restoring Settings With the Restore function in the System Backup you can have all settings f...

Page 34: ...TZ Box model If you apply settings from a backup file that was created with a FRITZ Box of a different model then you can re store several selected settings to your FRITZ Box A wizard is available in the FRITZ Box user interface to assist you in restoring your FRITZ Box settings which guides you through the process step by step 1 Open the FRITZ Box user interface see page 25 2 On the Overview page...

Page 35: ...Performing the Update 1 Open the FRITZ Box user interface see page 25 2 On the Overview page select the Wizards menu 3 Start the Update wizard The Wizard checks whether a FRITZ OS update is avail able for your FRITZ Box If the Wizard finds an update it displays the version number of the new FRITZ OS Click the link under the FRITZ OS version to view information about further de velopments and new f...

Page 36: ...ter or at an Internet café and save it on your computer or on a connected storage medium 1 Enter the address ftp ftp avm de fritz box in your web browser 2 Switch to the folder for your FRITZ Box model then to the sub folder firmware and then to the folder named english The complete model name of your FRITZ Box is shown in the user interface on the Overview page and is also printed on the sticker ...

Page 37: ...on The new FRITZ OS is transmitted to your FRITZ Box The update is complete when the Info LED stops flashing Using the Automatic Search for Updates With the AVM service Search for updates automatically you will always be informed about the latest FRITZ OS updates for your FRITZ Box When a new FRITZ OS for your FRITZ Box was found you will be notified on the Overview page From here you can then ins...

Page 38: ...he Internet connection Your Internet service provider also supplied information about the configuration of your Internet connection Always perform the Internet connection setup as described by your provider Configuring Your Internet Connection Automatically If your Internet service provider arranges for the service of au tomatically configuring your Internet connection the auto matic configuration...

Page 39: ...tion The Internet connec tion then will be established and controlled by the FRITZ Box In this operating mode all FRITZ Box functions like Internet telephony firewall are available without restriction 1 Open the FRITZ Box user interface see page 25 2 Select the Wizards entry in the menu 3 Click the Check Internet Connection Wizard and follow the instructions 9 3 Internet Connection for the Mobile ...

Page 40: ...ter You can use the FRITZ Box at an already existing Internet ac cess via the LAN 1 socket To do this the FRITZ Box is connect ed to the router or network For this kind of connection the FRITZ Box can be configured as an independent router or as an IP client in the existing network Configuring FRITZ Box as a Router You can configure the FRITZ Box to work as an independent router to provide a netwo...

Page 41: ...Box to the router or network with a network cable see Connecting to a Router or a Network on page 18 2 Open the FRITZ Box user interface see page 25 3 Select the Internet Account Information menu 4 Select the More Internet service providers entry from the Internet service provider drop down list 5 Select the Other Internet service provider entry from the second drop down list 6 From the Connection...

Page 42: ...fing the Net 9 5 Surfing the Net 1 Start a web browser on your computer 2 Enter in the address field the URL of the web page you would like to visit for instance avm de en The requested Internet page is opened and displayed ...

Page 43: ... password see the section Using a FRITZ Box Password from page 44 For instructions on configuring FRITZ Box users see the sec tion Using FRITZ Box Users from page 46 Property FRITZ Box password FRITZ Box user Password There is a password needed to open the FRITZ Box user inter face There are user accounts Every FRITZ Box user receives her or his own password for opening the user interface Scope of...

Page 44: ...tings of your FRITZ Box remain intact Otherwise if you lose your FRITZ Box password you will have to restore the factory settings to the FRITZ Box and reconfigure all of the personal settings for your Internet connection your telephone system and your home network see page 53 Recommendations for secure passwords keys are also available on the Federal Office for Information Security Bundesamt für S...

Page 45: ... Password protection is enabled in your FRITZ Box Quick Access to the Login Data As soon as you have configured the FRITZ Box password the upper navigation bar of the FRITZ Box user interface will dis play the entry Logged in Click the blue triangle to control basic functions of your FRITZ Box log in Change Password Using the Change password entry you can change the FRITZ Box password With the FRI...

Page 46: ...ce of the FRITZ Box by entering her or his personal password There she or he can view and change those contents or settings for which she or he has been granted access rights Configuring FRITZ Box Users You can set up as many as 18 user accounts in the FRITZ Box Before you can select the Login with FRITZ Box user name and password method in the System FRITZ Box Users Login to Home Network menu you...

Page 47: ...are assigned at least the right FRITZ Box settings For more information on rights see the section from page 49 6 Save your entries by clicking OK The FRITZ Box user account has been set up If you would like to use user accounts to log into the FRITZ Box from the home network as well also perform the following two steps 7 Switch to the Login to Home Network tab and select the Login with FRITZ Box u...

Page 48: ...s from the Internet the FRITZ Box contents for which she or he has access rights Keep in mind in order to access the Internet a corre sponding service must also be enabled in the FRITZ Box For information on how to do this see the section Accessing the FRITZ Box from the Internet from page 50 5 In the Rights area specify for each FRITZ Box user which FRITZ Box contents she or he is allowed to use ...

Page 49: ... as well as the right to control Smart Home devices A registered user cannot revoke these rights herself or himself and cannot disable her or his own account Voice messages faxes FRITZ App Fon and call list A user with these rights can open the myfritz box view There she or he can view faxes the call list FRITZ App Fon and listen to voice messages Access to NAS contents A user with this right can ...

Page 50: ...e the MyFRITZ myfritz net service to access the corre sponding FRITZ Box from any location From the Internet she or he can reach only those FRITZ Box contents she or he can also access from the home network For more information about MyFRITZ see the chapter MyFRITZ Accessing the FRITZ Box from Anywhere from page 55 For more information about HTTPS see the chapter Access from the Internet via HTTPS...

Page 51: ...t be authenticated by entering ftpuser The preconfigured user account ensures smooth access to FRITZ NAS over SAMBA and FTP Therefore it is important not to delete or rename this user If you use only the login method with FRITZ Box user name and password to access your FRITZ Box you can also set up a user account with NAS access rights You can delete the preconfigured ftpuser account only if you a...

Page 52: ...do not click on the FRITZ Box user interface for a period of longer than sixty minutes you will be logged off automatically Disabling FRITZ Box Users You can disable a user account without deleting it The owner of a disabled account can no longer access the FRITZ Box con tents You can neither delete nor disable the user account with which you are currently logged in to the user interface of your F...

Page 53: ...Service menu If you have forgotten your password the FRITZ Box sends you an access link by e mail You can assign a new the password using this link The settings of your FRITZ Box remain intact Restoring Factory Settings to the FRITZ Box Without a password for the user interface you have to restore the factory settings to the FRITZ Box This means that all of your settings will be discarded Afterwar...

Page 54: ...er interface without enabling password protection This means that every user who accesses the interface of your FRITZ Box can view and change all information and settings In the No login mode your private information is not suffi ciently protected from malicious programs or unwelcome ac tivities Therefore we urgently advise against using the FRITZ Box without password protection For comprehensive ...

Page 55: ...h MyFRITZ and FRITZ NAS your FRITZ Box offers a personal cloud service in which all of your data are lo cated safely at home Data transmission is encrypted see page 60 FRITZ Box user interface With MyFRITZ you can open the user interface of your FRITZ Box from anywhere and con figure settings Exactly which data are available to you depends on the rights set in your FRITZ Box user account see page ...

Page 56: ... you to re member Also note the additional password tips in the section Login with Password FRITZ Box Procedures from page 43 When a password is defined it is displayed in clear text Once it has been saved every time it is entered it will be displayed encoded 6 If you do not have a FRITZ Box user account yet you will be prompted to set one up by assigning a user name and an additional password If ...

Page 57: ...Using MyFRITZ As soon as you have created a MyFRITZ account and regis tered your FRITZ Box with the account you can begin using the MyFRITZ service You can reach your FRITZ Box from anywhere by opening the myfritz net website in any web browser If you use a smartphone or a tablet the MyFRITZ App from AVM offers you simple access to your FRITZ Box at home MyFRITZ in the Web Browser 1 Open the myfri...

Page 58: ...apps During configuration your smartphone or tablet must be con nected with the FRITZ Box over wireless LAN After setup you can use the MyFRITZ App no matter whether you re at home or on the go 1 Load the MyFRITZ App to your device 2 Connect your smartphone or tablet with your FRITZ Box via wireless LAN 3 Open the MyFRITZ App 4 To register with your FRITZ Box enter the data of your FRITZ Box user ...

Page 59: ...FRITZ Box In this case no login to MyFRITZ is required If you logged in with the FRITZ Box password you now have access to all of the contents stored on your FRITZ Box If you logged in using the information for your FRITZ Box user account the MyFRITZ page will show those contents of your FRITZ Box to which you have access rights Multiple FRITZ Boxes You can register multiple FRITZ Boxes with one M...

Page 60: ...s own HTTPS certificate Because this certificate does not come from a certification authority preconfigured in common browsers you have to confirm in your web browser or in the MyFRITZ App that the connection should be established nevertheless Firefox and Internet Ex plorer will remember your confirmation and refrain from showing any further warnings The HTTP protocol is used to update the IP addr...

Page 61: ...d and Own Access Profiles In the FRITZ Box there are four preconfigured access pro files You can create and configure many access profiles of your own No Network Device without Access Profile Network devices that log in to the home network for the first time are automatically assigned the preconfigured Standard access profile As soon as a network device is registered in the home network you can as...

Page 62: ...he factory settings the Stan dard profile is allowed to do ev erything There are no restrictions on time or activity Changeable The Standard profile can be changed Automatic assignment Network devices that register with the FRITZ Box for the first time are automatically assigned the Stan dard profile Standard Unknown network devices can on ly receive the Standard profile Unknown network devices ar...

Page 63: ...cess is blocked for all other network applications Changeable The Guest profile can be changed Automatic assignment Network devices that are connect ed with the FRITZ Box via the guest access receive the Guest profile Single access profile This is the only access profile available for the guest access No budget No shared budget can be config ured in the Guest profile Property Description Limitatio...

Page 64: ...and online banking Setting Description Period On a timetable you define when the Internet connection may be used Online time For each day of the week you define how long the Internet is allowed to be used Shared budget You decide and define whether all network devices that use the same access profile must share this online time limit For the preconfig ured Standard and Guest access profiles no bud...

Page 65: ... the blacklist is blocked BPjM module The blacklist can integrate the BPjM list of websites with adult content issued by the Ger man federal government If the blacklist is used no website can be opened by entering its IP address This is also true for web sites that are not included in the blacklist For applications that address websites only directly via the IP address for instance virus scanner u...

Page 66: ...t connection is being shared Preparations Configure the access profiles required for the members of the home network see Configuring an Access Profile on page 67 Prepare the filter lists if you would like to use filter lists see Editing Filter Lists from page 67 If desired add the list of network applications see Adding Network Applications from page 68 Configuring Parental Controls for Network De...

Page 67: ...eing shared Setting up an access profile 1 Open the FRITZ Box user interface see page 25 2 Select the Internet Filters menu 3 Select the Access Profiles tab 4 Click 5 Configure the settings for the access profile in the New Access Profile window Use the FRITZ Box Help Editing Filter Lists Requirements The Internet Filters menu is available only if you have set up the Internet connection in the FRI...

Page 68: ...enu is available only if you have set up the Internet connection in the FRITZ Box and already es tablished an Internet connection Limitations The Internet Filters menu is not available if you have con figured the FRITZ Box as an IP client In this case use the cor responding functions of the router whose Internet connection is being shared Adding a Network Application 1 Open the FRITZ Box user inte...

Page 69: ...site The AVM FRITZ Box parental control software must be in stalled on every Windows computer on which users are configured who are to be protected by parental controls AVM FRITZ Box parental controls is installed on the com puter as a service The service must be enabled at all times If it is not enabled the FRITZ Box will not detect the user accounts Windows users that are not detected are treate...

Page 70: ...rv er services like HTTP FTP VPN terminal and remote access servers you have to make your computer accessible for other Internet users Port Forwarding Using port forwarding you allow incoming connections from the Internet By releasing certain ports for incoming connec tions you grant controlled access to the computers in your network to other Internet users The following port forwarding methods ar...

Page 71: ...open the FRITZ Box firewall for the protocols TCP and UDP when en tering the port range One port can be opened for each computer in the network ESP GRE IPv4 Within IPv4 networks you can open the firewall for the two protocols ESP and GRE which do not use ports Exposed host Open firewall completely IPv4 Within IPv4 networks you can open the firewall completely for one computer This computer is then...

Page 72: ...vice provider re assigns the IP address The IP address may change in the process Therefore it is a good idea to use MyFRITZ or dynamic DNS so that the IP address can always be reached under the same name For more information about MyFRITZ see the chapter MyFRITZ Accessing the FRITZ Box from Anywhere on page 55 For more information about dynamic DNS see the section Dynamic DNS Name ins tead of IP A...

Page 73: ...HTTPS FTP and FTPS Over the Internet it is possible to access the user interface of the FRITZ Box With a laptop smartphone or tablet PC you can configure settings in the FRITZ Box user interface Requirements for Access over the Internet Access to the user interface Every user who would like to access the FRITZ Box externally from the Internet re quires a FRITZ Box user account which is authorized ...

Page 74: ...twork protocol for transmitting files in IP net works Enable this protocol to allow access by FTP to the FRITZ Box storage media from the Internet FTPS FTP over SSL FTPS is a method for encrypting the FTP protocol Enable this protocol to secure transmission over FTP Enabling HTTPS FTP and FTPS in the FRITZ Box 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Select the ...

Page 75: ...and Background appli cations Network applications and network devices are assigned to the categories using rules Real time Applications This category is suitable for applications with high demands on transmission speed and reaction times for example IPTV or video on demand Network applications of this category always have priori ty over other applications accessing the Internet at the same time Wh...

Page 76: ...or applications that do not require any high transmission speed and which are not time critical for example peer to peer services or automatic updates Network applications assigned to this category are al ways treated with the lowest priority when the Internet connection is working at full capacity So whenever an application from a different category or a non prioritized application requires the e...

Page 77: ...ioritization in the FRITZ Box 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Configure prioritization in the Internet Filters Prioriti zation menu 12 6 VPN Remote Access to the Home Network Via a VPN Virtual Private Network a secure remote access to the network of the FRITZ Box can be established VPN in the FRITZ Box IPSec VPN in the FRITZ Box is based on the IPSec st...

Page 78: ... ration file The terminals involved in any VPN must receive this file Individual computers that are networked over a VPN require a VPN client The Configure FRITZ Box VPN Connection Wizard AVM provides the Configure FRITZ Box VPN Connection software for creating configuration files This program is a Wizard that takes you step by step through the VPN Configuration software The configuration files fo...

Page 79: ...re as a VPN client Both the Wizard and the client can be downloaded free of charge from the VPN Service Portal on the AVM website avm de en vpn 12 7 Freely Selectable DNS Servers DNS servers are preset in the FRITZ Box for IPv4 and IPv6 These are the DNS servers assigned by the Internet service provider For both IPv4 and IPv6 the preset DNS server can be replaced by a free DNS server Free DNS serv...

Page 80: ... URL into the corresponding IP address There is one unique IP address for every URL The home user relies on the authenticity of the IP address re turned by the DNS server Authentic means that the response is the IP address of the desired website and not a faked IP address that leads to a fake website DNSSEC can ensure that the returned addresses are authentic Support with the FRITZ Box The FRITZ B...

Page 81: ...rnet ser vice provider supports IPv6 directly on your line IPv6 Capable Services in the Home Network FRITZ NAS access via SMB or FTP FTPS Access to the user interface with http or https over IPv6 The DNS resolver of the FRITZ Box supports queries for IPv6 addresses AAAA records and can query the up stream DNS resolver of the Internet service provider over IPv6 The globally valid prefix is distribu...

Page 82: ...ur home network IPv6 is already installed and enabled in the Windows 7 and Windows Vista operating systems IPv6 is not installed and enabled in standard Windows XP You must install and enable IPv6 in order to use it The IPv6 installation requires Service Pack 2 for Windows XP IPv6 has been available in the Mac OS X operating sys tems since Mac OS 10 12 10 Mobile Network Replacing Faulty DSL Intern...

Page 83: ...o the Internet is now guaranteed even when the DSL connection fails As soon as the DSL connection is stable and available for at least 30 minutes the connection will be switched back to DSL 12 11 LISP FRITZ Box as a LISP Router LISP is a routing architecture which separates information about location and identity There are two IP addresses one for the location and one for the identity The FRITZ Bo...

Page 84: ...rotocol LISP is a tunnel protocol A LISP packet consists of an internal IP packet and an additional external header The header of the internal packet contains the EID the ex ternal header contains the RLOC RLOC specifies the location where the addressed network network segment or network device is located is assigned by the Internet service provider is a public IP address is contained in the exter...

Page 85: ...pts IP packets whose destination IP address contained in the external header is the ETR s own RLOC ETR unpacks the LISP packets ITR Ingress Tunnel Router The ITR accepts IP packets from members of the local IP network EID network and packs them into LISP packets The external header of the LISP packet contains the RLOC of the des tination network remote EID network as the destination address PETR P...

Page 86: ...R Preparations You need a LISP provider Register with a LISP provider All of the information you need to configure the FRITZ Box as a LISP router is supplied by the LISP provider Configuring a LISP Router 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Select the LISP tab 4 Enable the setting LISP support enabled 5 Enter in the fields the information you received from ...

Page 87: ...utomatically according to a schedule It reduces the power consumption of the FRITZ Box by completely turning off the WLAN module The FRITZ Box schedule also affects any other FRITZ Box products connected in the network the FRITZ WLAN Repeater for instance the wireless transmis sion of these devices is also switched on and off in the FRITZ Box settings 1 Open the FRITZ Box user interface see page 2...

Page 88: ...e same frequency range You can extend the range of your wireless radio network with a wireless LAN repeater Or you can set up a second FRITZ Box as a wireless LAN repeat er Extending a Wireless Radio Network with a Wireless LAN Repeater You can extend your wireless radio network with a wireless LAN repeater In combination with the FRITZ Box the AVM FRITZ WLAN Repeater is especially suitable All mo...

Page 89: ... of Electrical and Electronic Engineers IEEE These standards describe for instance the transmission speeds encryption methods and frequencies used in a wireless network Data Throughput The FRITZ Box supports your choice of the standards IEEE 802 11a IEEE 802 11b IEEE 802 11g IEEE 802 11n and IEEE 802 11ac Wirelsess devices based on one or more of the standards listed can be used for wireless LAN c...

Page 90: ...dard data are transmitted in the 2 4 GHz range at a maximum gross throughput of 54 Mbit s This standard is compatible with a wide range of wireless devices However due to heavy use of the 2 4 GHz range interference is more common than in the less used 5 GHz range IEEE 802 11n This standard allows for high throughput rates and ranges The FRITZ Box supports 802 11n in the 2 4 GHz frequency band and ...

Page 91: ...Box The throughput rate that can be achieved in your wireless ra dio network depends on the wireless standards used by the integrated wireless devices These wireless standards must also be set in the FRITZ Box Proceed as follows to check which wireless LAN standards are set and change them if needed 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Open WLAN Radio Channe...

Page 92: ...e following information 11n 11g In your radio network there are wireless LAN devices that are compatible with one or both of the following standards 802 11n 802 11g In this case set the wireless LAN standard for the 2 4 GHz fre quency band to 802 11n g 11g 11b In your radio network there are wireless LAN devices that are compatible with one or both of the following standards 802 11g 802 11b In thi...

Page 93: ... can be disabled in the FRITZ Box in order to reduce energy consumption without losing wire less LAN connections The Standard for Security IEEE 802 11i The WPA2 security mechanism is defined in the IEEE 802 11i standard WPA2 is an extension of the familiar security mech anism WPA Wi Fi Protected Access The main feature of the extension of WPA to WPA2 is the AES CCMP encryption process Mechanism En...

Page 94: ... This means that interference may occur within wireless networks operated in the vicinity of such de vices Generally this has adverse effects on the transmission rate including aborted connections A channel can have a bandwidth of 20 MHz throughput of up to 216 Mbit s or 40 MHz throughput of up to 450 Mbit s Channels located directly next to each other in the 2 4 GHz band may overlap and result in...

Page 95: ...channels from 52 to 140 are kept free for higher priority users like weather radar systems If you are operating your FRITZ Box in one of these channels it mon itors the selected channel periodically for higher priority us ers and if necessary switches to a different channel Note that the FRITZ Box waits up to ten minutes as legally re quired before occupying a free channel During this period you c...

Page 96: ...he 2 4 GHz fre quency band Bandwidth Depending on which generation of the IEEE 802 11n standard is used the FRITZ Box can transport 300 to 450 Mbit s over wireless LAN Up to 1300 Mbit s are possible with the IEEE 802 11ac standard If not enough space is available in the radio spectrum to allow interference free transmission on the channel with bandwidth of 40 80 MHz the FRITZ Box au tomatically re...

Page 97: ...ess LAN Channels in the 2 4 GHz Range Allocation of the Wireless LAN Channels in the 5 GHz Range Channel Frequency GHz Channel Frequency GHz 1 2 412 8 2 447 2 2 417 9 2 452 3 2 422 10 2 457 4 2 427 11 2 462 5 2 432 12 2 467 6 2 437 13 2 472 7 2 442 Channel Frequency GHz Channel Frequency GHz 36 5 18 108 5 54 40 5 20 112 5 56 44 5 22 116 5 58 48 5 24 120 5 60 52 5 26 124 5 62 56 5 28 128 5 64 60 5 ...

Page 98: ...ese settings all network devices con nected with the FRITZ Box are located in a single network The network settings can be changed and adapted to your conditions and needs But you should do so only if you are well versed in networking technology Network Overview The FRITZ Box user interface shows an overview with all of the devices and users connected with the FRITZ Box The network overview Device...

Page 99: ...is column displays the name under which the user or the network device is known to the FRITZ Box The names of network devices can be changed by clicking the button to edit the entry IP Address For network devices also displayed is the IP ad dress with which the device is integrated into the FRITZ Box network Connection The wireless LAN icon is displayed for wireless connections Properties This col...

Page 100: ...e for network devices The computers must sup port Wake on LAN and be connected with the FRITZ Box with a network cable The Wake on LAN function is also available when the devices are connected via FRITZ Powerline devices The FRITZ Box supports Wake on LAN both for IPv4 and for IPv6 connections The Start Computer button You can start the computer each time it is accessed over the Internet by clicki...

Page 101: ... IPv4 Address in the FRITZ Box Upon delivery the FRITZ Box is assigned the following IPv4 address 192 168 178 1 If you would like to change the IPv4 address please read through the following sections When Does It Make Sense to Change the IPv4 Address You should change the IPv4 address of the FRITZ Box if the following apply to your network You have an existing local IPv4 network one subnet with se...

Page 102: ...P server is enabled by default in the factory settings The following range of IP addresses is re served for the DHCP server in the factory settings 192 168 178 20 192168178200 This IP address can be changed as needed Every time the operating system on a computer connected with FRITZ Box is started the DHCP server assigns it an IPv4 address from the IP address range of the DHCP server Only one DHCP...

Page 103: ...n in the same IP net work when the DHCP server is disabled you must enter the IPv4 addresses manually in the computers network settings First disable the option Obtain an IP address automatically and then enter the IP address manually in the appropriate field In the case of the preset IPv4 address of the FRITZ Box the following IPv4 addresses are available for assignment to the computers Here too ...

Page 104: ...NSv6 server via router advertisement With this setting you specify that the FRITZ Box announc es the local DNSv6 server in the local network via router advertisement Alternatively the network devices can identify the local DNSv6 server via DHCPv6 IPv6 Settings Click the IPv6 Addresses button to configure settings for the IPv6 addresses in the local network Unique Local Addresses Communication with...

Page 105: ...us of the FRITZ Box e g connection status data transmission UPnP service thus allows you to monitor your FRITZ Box from a connected computer Here is how to change the UPnP settings 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Configure the UPnP settings in the Home Network Net work menu on the Programs page 14 2 Obtaining an IP Address Automatically The FRITZ Box ha...

Page 106: ...lick Start enter ncpa cpl in the search line of the Start menu and press Enter Entering ncpa cpl in Windows 7 In Windows XP Select Start Run enter ncpa cpl and then click OK Configure the settings 1 Click the network connection between the computer and the FRITZ Box with the right mouse button and select Properties 2 Windows XP Under This connection uses the following items select Sie Internet Pro...

Page 107: ...rver address automatically for the Internet Protocol Version 6 TCP IPv6 as well The computer now receives an IP address from the FRITZ Box Obtaining an IP Address Automatically in Mac OS X 1 Select the System Preferences in the Apple menu 2 In the System Preferences window click the Net work icon 3 In the Network window select the Built in Ethernet entry from the Show list 4 Switch to the TCP IP t...

Page 108: ...Obtaining an IP Address Automatically Obtaining an IP Address Automatically in Linux For comprehensive information and tips on the topic of net work settings in Linux see for example www tldp org HOWTO NET3 4 HOWTO 5 html ...

Page 109: ...e to the FRITZ Box using a USB hub with its own power supply The total current consumption of connected USB devices without their own power supply may not exceed 900 mA Check the rating plates of the connected USB devices USB devices that exceed the total current consumption of 900 mA can be connected to the FRITZ Box using a USB hub with its own power supply 15 2 USB Devices on the FRITZ Box Thes...

Page 110: ...B devices on your FRITZ Box The FRITZ Box can not defend the USB memory from ex ternal influences This means that voltage spikes or drops like those that occur during electrical storms may lead to data losses on connected USB storage media We recommend making regular backups of the USB memory contents to avoid any losses Whenever you want to remove USB devices from the FRITZ Box go to the Home Net...

Page 111: ...age media of the FRITZ Box Home network members can access the contents of con nected USB memory and all other memory of the FRITZ Box especially conveniently with FRITZ NAS For this FRITZ NAS offers a graphic interface and allows data exchange by drag drop Read the section Managing Memory with FRITZ NAS on page 115 for more information Participants in the home network can use FTP software like Fi...

Page 112: ...ipants in your home network Setting Up a USB Printer as a Network Printer Connect the USB printer to the USB port of the FRITZ Box Setting Up a USB Printer in Windows 7 Vista or XP 1 Click Start Control Panel and select the printer cate gory of your operating system Devices and Printers Windows 7 Printers Windows Vista Printers and Faxes Windows XP 2 Click the printer icon with the right mouse but...

Page 113: ...hortcut Windows key X and select Control Panel from the context menu 2 Click on Hardware and Sound and select Devices and Printers 3 In the menu bar click Add a printer 4 In the Add a printer window select The printer that I want isn t listed and then Next 5 Enable the option Add a printer using TCP IP address or hostname and click Next 6 Enter fritz box in the Host name or IP address field 7 Clic...

Page 114: ...used as a network printer Setting Up a USB Printer in Other Operating Systems As the port type select Raw TCP Enter 9100 as the port Enter fritz box as the printer name If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which the FRITZ Box can be reached within the network If the printer is not displayed you must first install the printer drivers for...

Page 115: ... NAS opens and displays the storage media enabled in the FRITZ Box 16 3 FRITZ NAS Password Protection Access to FRITZ NAS and thus to the storage media of the FRITZ Box can be protected by defining a password in the us er interface Under System FRITZ Box Users Log in to Home Network you can configure a shared password that is requested every time anyone in your home network accesses the FRITZ Box ...

Page 116: ...terface The name is set up under Home Network FRITZ Box Name and appears in the following ar eas of your home network display Name of the wireless radio network SSID Name of the guest radio network SSID Name of the working group released for home network sharing Name of the media server Individualized FRITZ Box name for MyFRITZ Push service sender name ...

Page 117: ... guests you can configure a wireless guest access The wireless guest access is your private hotspot Features of the Wireless LAN Guest Access At the wireless guest access your guests can log in with their own smartphones tablets laptops or other net work devices Guest devices can surf the Internet Guest devices have no access to your home network The guest access can be disabled automatically The ...

Page 118: ...stablished 18 3 Configuring Guest Access on the LAN 4 Port For guests you can configure the network port LAN 4 as a guest access Features of the LAN Guest Access Guests can connect their laptops to the guest access with a network cable Guest devices can surf the Internet Guest devices have no access to the home network The access profile Guest is set for the LAN guest ac cess This access profile c...

Page 119: ... box Google Chrome for instance performs a Google search if the address of the FRITZ Box is not known or was entered incom pletely Restarting the FRITZ Box 1 Disconnect the FRITZ Box from the power supply 2 Wait about five seconds before reconnecting to the pow er supply 3 Wait until the LEDs Power and WLAN only if wireless LAN is switched on light up The FRITZ Box is ready for operation again Cle...

Page 120: ...elect History Clear Brows ing Data 2 Select the beginning of time and below it only the op tion Empty the cache 3 Click Clear browsing data Other Web Browsers If you use a different web browser see the Help for your browser for instructions on how to clear the cache Check the Proxy Settings of the Web Browser If a proxy server is enabled in your web browser the address of the FRITZ Box must be ent...

Page 121: ...d click Cancel Google Chrome Check whether the use of a proxy server is enabled If so en ter fritz box as an exception in the proxy server settings Google Chrome uses the proxy settings of your operating sys tem Windows or Mac OS For more information go to Google Chrome Help and enter the keyword network settings Other Web Browsers Check whether the use of a proxy server is enabled If so en ter fr...

Page 122: ...nter the address 169 254 1 1 6 When the FRITZ Box user interface is displayed enable the DHCP server of the FRITZ Box In the user interface select Home Network Network Network Settings Click the IPv4 Addresses button enable the option Enable DHCP server and click OK 19 2 Cannot Establish a Wireless LAN Connection If you cannot establish a wireless LAN connection between your computer and the FRITZ...

Page 123: ... 25 3 Select WLAN Radio Network 4 Enable the option Name of the radio network visible 5 Click Apply 6 Remove the network cable and establish a connection via wireless LAN Entering the Correct Network Key If you establish the wireless connection manually enter the correct network key which is found in the user interface of your FRITZ Box 1 Connect a computer to the FRITZ Box with a network ca ble s...

Page 124: ...eless LAN connection Do not set up the FRITZ Box in the corner of a room Do not set up the FRITZ Box directly next to or beneath an obstacle or a metal object like a cabinet or radiator Position the FRITZ Box and your wireless devices so that there are as few obstacles between them as possible Configuring Automatic Radio Channel Selection Configure automatic selection of the radio channel in the F...

Page 125: ...ived faxes and messages on the answering machine will also be deleted The network key in the factory settings will be activated again The IP configuration of the factory settings will be re stored Preparing to Load Factory Settings Before loading the factory settings of your FRITZ Box save your settings and FRITZ Box data Work through the following steps Saving FRITZ Box Settings Before loading th...

Page 126: ...king OK The selected data are copied to a ZIP file in the down load order you specified This concludes the saving of your data from the internal mem ory of the FRITZ Box Loading the factory settings 1 In the FRITZ Box user interface select the System Backup menu 2 Select the Factory Settings tab 3 Click the Load Factory Settings button The FRITZ Box is reset to its factory settings All settings ma...

Page 127: ... 1 respectively 2 Click on the Programs and Features entry The Uninstall or change a program list shows all of the programs installed on your computer 3 Mark the AVM program you want to remove in the list 4 Click the Uninstall button The program will be removed Uninstalling Programs in Windows 7 1 Open Start Control Panel Programs 2 Under Programs and Features click Uninstall a pro gram 3 Mark the...

Page 128: ...rams in Windows XP 1 Open start Control Panel Add or Remove Programs Make sure that the Change or Remove Programs but ton is selected in the column at left 2 Mark the AVM program you want to remove in the list of Currently installed programs 3 Click the Change Remove button The program will be removed ...

Page 129: ... J or VDSL2 compliant with ITU G 993 2 Four LAN ports via RJ45 sockets standard Ethernet 10 100 1000 Base T Two USB host controllers USB version 3 0 2 0 Wireless access point with support for wireless LAN ra dio networks IEEE 802 11a 54 Mbit s IEEE 802 11b 11 Mbit s IEEE 802 11g 54 Mbit s IEEE 802 11n 450 Mbit s IEEE 802 11ac 1300 Mbit s 21 2 Router Functions Router DHCP server Firewall with IP ma...

Page 130: ...ards Ambient conditions operating temperature 0 C 40 C storage temperature 20 C 70 C relative humidity operation 10 90 relative humidity idle 5 95 Supply voltage 230 V 50 Hz Maximum power consumption approx 20 W Average power consumption approx 8 W The average power consumption was determined at room temperature 23 C to 27 C with the following load DSL connection active wireless LAN on no devices ...

Page 131: ... network cable You will need the following components to extend the cable Standard Cat 5 network cable type STP shielded twisted pair When components of a category smaller than Cat 5 are used reduced transmission rates may result You can use both straight cables and crosslink ca bles 1 standard RJ45 CAT 5 double coupling with a 1 1 pinout All components are available from specialized vendors Repla...

Page 132: ...s to extend the length of the cable on the end with the RJ45 connector Standard Cat 5 network cable type STP shielded twisted pair Standard RJ45 CAT 5 double coupling Both components are available from specialized vendors Replacement The DSL cable is a standard cable As a replacement cable use a DSL cable with two RJ45 connec tors Replacement cable is available from specialized vendors ...

Page 133: ...nloaded from the Internet at the following address avm de en service manuals Choose the FRITZ Box product group and then your FRITZ Box 3490 The PDF is opened 22 2 Information in the Internet On its website AVM presents comprehensive information on your AVM product Videos on the FRITZ Box Videos on many of the FRITZ Box functions are available showing animated demonstrations of how to set up the i...

Page 134: ...enerates a report on the problem that occurred and automatically sends this er ror report to AVM The error report helps improve the stability of FRITZ OS Settings options for automatically sending error reports are located on the Contents AVM Services page of the FRITZ Box user interface Evaluating the DSL Connection On the Internet DSL Information Feedback page you can evaluate your DSL connectio...

Page 135: ...r tips from the AVM Knowledge Base in the Ser vice area en avm de service This site contains answers to questions our customers have frequently asked the Support team Support by e mail You can send us an English language e mail request at any time using the Service area of our website You can reach the service area at avm de en service 1 Select the product group and your product for which you need...

Page 136: ...tions in the user manual normal wear and tear or defects in the environment of the system third party hardware or software We may at our discretion repair or re place the defective product Claims other than the right to the removal of defects which is mentioned in these terms of war ranty are not constituted We guarantee that the software conforms with general speci fications not however that the ...

Page 137: ...f quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross negli gence AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a result of direct or indirect er...

Page 138: ... CE Conformity AVM declares herewith that the device is compliant with the basic requirements and the relevant rules in directives 2014 53 EU 2009 125 EC and 2011 65 EU The declaration of CE conformity is available at http en avm de ce ...

Page 139: ...s con tained in the package may not be disposed with household waste After use please dispose of FRITZ Box 3490 and all electronic components and devices included with delivery at a collec tion point in your local community for the disposal of electric and electronic appliances Symbol for the separate collection of electric and electronic devices ...

Page 140: ...FRITZ Box 3490 140 Drilling Template A drilling template is presented below Use the drilling template as a guide to mark the holes needed to mount the FRITZ Box on a wall ...

Page 141: ...FRITZ Box 3490 141 ...

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Page 144: ...HCP server integrated 102 disposal 139 DNS server 79 DNSSEC 80 documentation 133 drilling template 140 DSL cable 132 dynamic DNS 72 E e mail notifications 30 electrical power connecting 16 electricity FRITZ Box consumption 130 emergency IP address 101 ending operation 125 energy saving 28 evaluating DSL connection 134 wireless LAN connection 134 exposed host 70 F factory settings DHCP server 102 I...

Page 145: ...A mobile network 18 39 82 HTTPS 73 hub LAN 19 USB 110 I imprint 137 information in the Internet knowledge base 133 videos 133 instructions handling 8 security 7 interfaces on the FRITZ Box 11 129 internal memory 125 Internet access 50 61 73 via mobile network 39 Internet connection configuring 38 configuring via DSL 38 over LAN 1 40 via cable modem 17 39 via mobile network 18 Internet protocol ver...

Page 146: ...O operation requirements 14 overview FRITZ Box 25 P package contents 14 parental controls 61 password for FRITZ Box 43 password protection configuring FRITZ Box password 44 configuring FRITZ Box users 46 forgot password 53 overview 43 personal cloud service 55 port forwarding 70 port forwarding IPv6 70 ports on the FRITZ Box 129 power consumption 130 power mode LAN 30 push services 30 R recycling ...

Page 147: ...storage media 109 USB devices device types 109 home network 109 user account configuring 46 disabling 52 forgot password 53 ftpuser 51 quick access 51 rights 49 user interface opening 25 overview 25 password protection 43 V videos 133 views of the user interface advanced view 27 standard view 27 VPN configuration wizard 78 user account 49 using remote access 77 VPN client 79 W Wake on LAN 100 warr...

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