Siemens ADVIA 1800, Operator'S Manual, Page: 199 / 222

Appendix 199
Appendix B – Warranty and Support Information
Limited Instrument Warranty and Service Delivery Policy
Siemens Healthcare Diagnostics and its authorized distributors may provide customers
who acquire new Siemens instruments with a limited warranty either in a specific
agreement or in standard language on their invoices. This limited warranty is designed to
protect customers from the cost associated with repairing instruments that exhibit
malfunctions due to defects in materials and/or workmanship during the warranty period.
Siemens, at its election, will provide warranty service either by providing repair service
of the instrument on site, or by exchanging the defective instrument or component,
subject to the limitations and exclusions set forth in Replacement of Parts and Warranty
and Service Exclusions, repairs, replacements or exchanges of instruments or components
provided during the warranty or any additional service period, will not extend the
warranty or service period beyond the initially agreed upon period.
When the customer calls for service, the Siemens representative or authorized distributor
will inform the customer of the type of service available for the customer’s instrument,
and will instruct the customer as to how to obtain that service.
CAUTION
Please observe the warning and hazard statements appearing throughout the online
operator’s guide. If the ADVIA 1800 Chemistry system is used in a manner not
specified by Siemens, the protection provided by the equipment may be impaired.
Warranty period
The limited warranty period generally commences upon installation of the original
instrument at the customer’s location and extends for a period of one year thereafter,
unless otherwise specifically agreed to by and between Siemens (or its authorized
distributors) and customer in a writing signed by duly authorized representatives of both
parties (sales representatives are generally not authorized representatives of Siemens for
these purposes).
Additional service period
The customers, with some exceptions, may purchase additional service coverage beyond
any initial warranty period as part of the original instrument acquisition for second or
subsequent years beyond the original installation date. The customer’s original Purchase
Invoice or appropriate Agreement Addendum must indicate the term in months for
additional service coverage.