Samsung CLX 3160FN - Color Laser - All-in-One, Service Manual

Page: 139 / 204

Samsung Electronics
Service Manual
Troubleshooting
7-4
A print job is
extremely
slow.
Half the
page is
blank.
The job may be very complex.
Condition Possible cause Suggested solutions
Reduce the complexity of the page or try
adjusting the print quality settings.
If you are using Windows 9x/Me, the
Spool Setting may be set incorrectly. From the Start menu, choose Settings and then
Printers. Right-click the Samsung CLX-3160
Series machine icon, choose Properties, click
the Details tab, and then choose the Spool
Settings button.
Select the desired spool setting.
The paper size and the paper size
settings do not match. Ensure that the paper size in the printer driver
settings matches the paper in the tray.
Or, ensure that the paper size in the printer dri-
ver settings matches the paper selection in the
software application settings you use.
The page orientation setting may be
incorrect. Change the page orientation in your applica-
tion. See the printer driver help screen.
The
machine
prints, but
the text is
wrong,
garbled, or
incomplete.
The wrong printer driver was
selected. Check the application's printer selection menu
to ensure that your machine is selected.
The software application is
malfunctioning. Try printing a job from another application.
The operating system is
malfunctioning. Exit Windows and reboot the computer. Turn
the machine off and then back on again.
The file may have blank pages. Check the file to ensure that it does not contain
blank pages.
Some parts, such as the controller or
the board, may be defective. Contact a service representative.
The printer cable is loose or
defective. Disconnect the printer cable and reconnect. Try
a print job that you have already printed
successfully. If possible, attach the cable and
the machine to another computer and try a
print job that you know works. Finally, try a new
printer cable.
Pagesprint,
but are
blank.
The toner cartridge is defective or out
of toner. Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
The
illustrations
print
incorrectly in
Adobe
Illustrator. The setting in the software application
is wrong. Select Download as Bit Image in the TrueType
Options window of the graphic properties and
print the document again.