Samsung CLX 3160FN - Color Laser - All-in-One, Service Manual

Page: 138 / 204

Troubleshooting
Samsung Electronics
Service Manual
7-3
7.2.2 Printing problems
The
machine
does not
print.
The
machine
does not
print.
(continued)
The machine is not receiving power.
Condition Possible cause Suggested solutions
Check the power cord connections. Check the
power switch and the power source.
The machine is not selected as the
default printer. Select Samsung CLX-3160 Series as your
default printer in your Windows.
The connection cable between the
computer and the machine is not
connected properly. Disconnect the printer cable and reconnect it.
The connection cable between the
computer and the machine is
defective. If possible, attach the cable to another computer
that is working properly and print a job. You
can also try using a different printer cable.
The port setting is incorrect. Check the Windows printer setting to make sure
that the print job is sent to the correct port. If the
computer has more than one port, make sure
that the machine is attached to the correct one.
The machine may be configured
incorrectly. Check the printer properties to ensure that all of
the print settings are correct.
The printer driver may be incorrectly
installed.
The machine is malfunctioning.
Repair the printer software.
See the Software Section.
Check the display message on the control panel
to see if the machine is indicating a system
error.
The
machine
selects print
materials
from the
wrong paper
source.
The paper source selection in the
printer properties may be incorrect. For many software applications, the paper
source selection is found under the Paper tab
within the printer properties. Select the correct
paper source.
See the printer driver help screen.
Check the machine for the following:
The front cover is not closed. Close the cover.
Paper is jammed. Clear the paper jam.
No paper is loaded. Load paper.
The toner cartridge is not installed. Install the toner cartridge.
If a system error occurs, contact your service representative.