RTI Vortex 850R Series Page 136 User Manual Download

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6.3

Liberty Troubleshooting

Problem

Problem Causes

Solution

Liberty starts up with
‘Mech_error’

‘Mech_error’ determines
various errors

First go to OneTouch
Maintenance and push ‘Clear
Error’ button. If this not
helps contact Customer
Support

Liberty starts up with
‘Tilt_error’

The printer was tilted
after last usage

Make sure that the printer is
on a levelled surface. Then
go to OneTouch
Maintenance and push ‘Tilt
Calibration’ button to reset
the tilt sensors.

Liberty closes without
any reason.

Usually this is caused by
software errors.

Restart Liberty.

After starting Liberty
only ‘Powering up the
Print Engine’ is shown
and nothing happens.

IP address of the Internal
LAN

connection is lost.

Reconfigure the Internal LAN
settings.

6.4

Print quality problems



Print quality problems are detailed in the Troubleshooting Guide. Please contact
Customer Support for further details.

Summary of Contents for Vortex 850R Series

Page 1: ...1 User Guide for Vortex 850R Series ...

Page 2: ...2 Last saved 16 09 2014 Updated by ...

Page 3: ...anization Copies of this document any portion of this document or attachments may not be transmitted or disclosed to any third party without the prior written permission of Reprographic Technology All content is the confidential property of or licensed to Reprographic Technology RTI we or us and is protected under Hungarian and Foreign copyright trademark and other intellectual property laws The f...

Page 4: ... 10 Bulkhead Assembly 16 2 11 Other IDS Components 17 2 12 Maintenance Module 17 2 13 Wiper station 19 Printing platen 19 Capping spittoon station 20 2 14 Printhead servicing events 20 2 15 Print Zone 21 2 16 Onboard Print Engine Controller OmniPEC and Main Board 21 2 17 The Control System 21 2 18 Control Panel 22 2 19 Unwind Rewind 22 Description of the Unwinder 23 3 Installing the Printer 24 3 1...

Page 5: ...t connection to a personal computer 46 3 9 Install the printer driver 47 Driver Specifications Printer Preferences 51 Label printing generating print jobs 58 Printing labels from softwares 58 Printing labels from print jobs 58 3 10 Installing Liberty Application 59 Starting the Installation 59 Installing Net Framework 60 Setting up Your License File 61 Installing the Application 63 Updating the Fi...

Page 6: ...74 Cut Mode 74 Adjustments 75 Start of Job cut 75 Batch Mode 75 Sensor Calibration 76 Paper Profiles 77 4 2 My Labels Stored Jobs 79 Creating a Stored Job 79 Printing a Stored Job 83 4 3 One Touch Maintenance 84 Fixing print quality issues 85 Service station eject home 85 Replace Printhead 85 Network Settings 86 Troubleshooting Window 86 Tilt Calibration 88 4 4 Statistics 89 ...

Page 7: ...loped by Silverbrooks Research Sidney Australia The core of this technology is a full paper width printhead capable of printing the entire page width at the same time without head movement The result of this setup is a breakthrough 12 inch 305 mm per second printing speed The printhead is manufactured with state of the art semiconductor technology an A4 head contains 70 400 nozzles delivering 1600...

Page 8: ...ctively achieving the highest print resolution the human eye can see Printing with this type of precision requires many technical details to be solved including printhead cooling using special fast drying inks feeding paper accurately controlling the operation of the unit etc A unique property of Memjet printing is the special print processor that uses a custom hardware print pipeline processing e...

Page 9: ...arts and their functions Touchscreen Top cover Integrated cutter Ink cartridge compartment cover Adjustable legs Figure 4 Printer View Nr 1 Paperguide Handle Service slot USB Connectors 4x Figure 5 Printer View Nr 2 ...

Page 10: ...10 Power switch Power connector VGA use for external monitor tv LAN use for Network printing mode NOTE Opto In Out Dig In Relay Out USB and RS 232 are not in use at the moment Figure 6 Printer View Nr 3 ...

Page 11: ...engine is the heart of the Vortex850R printer It is responsible for the actual print process The major subsystems of the engine are the mechanics paper transport ink delivery system including print head and ink tanks the print controller and a paper cutter The Vortex850R controller is responsible to control the operation for the print engine You do not need to access and use the print engine direc...

Page 12: ...Printhead Cartridge Dock The printhead cartridge dock positions the page wide static high speed Memjet printhead in the correct location to maintain correct position with the print zone Figure 10 Picture of Fluidic Connectors and Memjet Printhead Cartridge ...

Page 13: ...printhead The cutter has a design target of providing a 400 000 cut life on thin tag media Cuts are expected to execute in 0 4 seconds at up to 80 8 5inch cuts minute The cutter unit can be removed or replaced if necessary without affecting the performance of the NorthStar Figure 11 Picture of the Cutter 2 7 Ink Cartridges Vortex850R Series Printers use a single Printhead Cartridge and five Ink Ta...

Page 14: ...14 Figure 13 Parts of the Ink Cartridge Figure 14 Picture of Ink Cartridge Cross Section ...

Page 15: ...on ports allow the connection of the external ink supply hoses to the print engine Unique zero insertion force ganged connectors allow all 10 ink hoses to be engaged with the printhead in one movement The printhead can be removed or installed without disconnecting any of the ink hoses Figure 16 Ink Connection Ports ...

Page 16: ...Ink Delivery System IDS are The disposable ink cartridges The printhead The tubing The peristaltic pump The pinch valve assembly The QA and ink level sensing electronics The buffer box 2 10 Bulkhead Assembly The bulkhead assembly includes the ink cartridges the septum for connecting to the bulkhead plate ink level PCAs the QAI chip for each ink cartridge and the buffer boxes for each ink cartridge...

Page 17: ...multi station maintenance module MM maintains and cleans the printhead by wiping off waste ink and contamination In addition the MM assists with printing by priming the printhead as well as protecting it when not in use and guiding the paper as it passes under the printhead Figure 19 Picture of the Maintenance Module ...

Page 18: ...ead protected and hydrated while not in use Provides a safe place to spit ink that is used to keep the nozzles clear Provides a suitable base for supporting the media during printing This is done with the print zone platen station Figure 20 Picture of Maintenance Module MM Assembly exploded view The maintenance module should be replaced as part of annual maintenance or after printing one million i...

Page 19: ...he wiper The removed ink dries or evaporates within the wiper station When the wiper becomes contaminated to such an extent that it is no longer effective the wiper must be replaced by unlatching the two wiper retaining clips These clips can be released while the maintenance module is in the wipe position Figure 21 Picture of Wiper station Printing platen The platen provides a smooth writing surfa...

Page 20: ...waste tank The wicking bar is a plastic frame and channel of absorbent material The absorbent material can be replaced by trained service personnel Figure 23 Picture of Capping spittoon station 2 14 Printhead servicing events The printhead requires cleaning after any of the following events occur A new printhead is installed and primed The printhead is removed and then replaced The printhead is pr...

Page 21: ...sp Print Quality PQ yet Reasonable file size 1600 dpi lossless text expansion 800 dpi contone JPEG expansion Two processors 650MHz RISC CPU with customized HW assist image processing focus and 192MHz SPARC CPU dedicated to the printing pipeline Dedicated printing pipeline in HW Real time JPEG compression Color Space conversion Half toning Dead nozzle compensation Printhead data formatting 2 17 The...

Page 22: ...onitor the printer in an effective way The detailed description of the user interface can be found in the Using the Printer section Figure 24 Picture of the Vortex850R control panel 2 19 Unwind Rewind Unwinder Rewinder is the official part for Vortex850R Printers to handle the different type of medias NOTE It is not replaceable with other company s products Figure 25 Picture of an Unwinder Rewinde...

Page 23: ... Description of the Unwinder Figure 26 Unwinder Parts 1 Figure 27 Unwinder Parts 2 Speed determining arms Media roll guide Motorized core holder Axle holder stand Paperguide roller Mandre l Media Spindle ...

Page 24: ... printer out of the box make sure a strong and level work surface is prepared for the printer NOTE The printer is heavy Never attempt to lift and take it out of the box on your own as it can cause lasting injuries The printer should always be lifted by two persons Place the printer on the desk and inspect that no damages are found on the unit Unpack the unwinder and the optional rewinder units and...

Page 25: ...ts Figure 29 Rewinder Unwinder NOTE 2 sets of ink cartridges and two printheads are part of the spares kit supplied and are priced separately We need to clarify that the printer pricing includes on set of cartridges and one printhead ...

Page 26: ...r country The internal power supply in the Printer is rated 115 to 240VAC 50 60 Hz Insert the cable into the printer first The cable connector should sit in the socket securely Insert the cable into the mains socket Figure 30 Connecting the Printer Do not use an outlet that shares the same circuit with large electrical machines and appliences ...

Page 27: ...nter After the printer has passed inspection install the maintenance module the printhead and the ink cartridges as explained in the following sections To set up the printer you need to do the following Install the Service Station if shipped as a separate unit Install the ink cartridges Install the printhead Turn on the Printer Unwinder setup Load label media Install the printer driver Whenever po...

Page 28: ... and debris keeps the Printhead hydrated and protected when not in use captures ink used to keep nozzles clear and acts as a base to support media during printing Installation steps Unpack the Maintenance Module Check that each part of the station is complete and functional Open the printer and the ink tank cover Open the print engine clamshell Locate the MM ribbon cable Connect the ribbon cable t...

Page 29: ...hite flat flex cable to the motor PCA on the maintenance module Slide the Latch open on the Maintenance Station Circuit Board Figure 33 Maintenance Module Installation 1 Plug the ribbon connector blue side up into the space under the Latch than close the Latch Figure 34 Maintenance Module Installation 2 ...

Page 30: ...tallation 3 Slowly turn the gear on the print engine until the maintenance module engages Figure 36 Maintenance Module Installation 4 Close the clamshell gently to avoid causing vibration on the printhead NOTE The MM must be perfectly aligned with bar to prevent misalignment ...

Page 31: ...er by pushing the bottom of the latch upward The latch has a marker for signalling the place of the C M Y and K tanks The reason why K is used for Black in RBG color mode B is reserved for Blue Locate the place where each tank should go than slowly but firmly push the tank into the tank socket The pressure in the ink tanks and the septums may prevent the cartridge to fully engage for the first ins...

Page 32: ...ted in the bottom left and bottom right slots Yellow Y inserted in the top middle slot Magenta M inserted in the top right slot Cyan Yellow Magent a Black Black WARNING The ink in the ink tank may be harmful if swallowed Keep new and used tanks out of the reach of children Discard empty tanks immediatelly ...

Page 33: ...ad can be used it must be primed Priming helps purge both the liquid and air in the ink lines to allow reliable printing Priming can also help to remove air bubbles from a previously primed printhead The priming process is designed to use less than 5ml of ink To prime the printhead manually Fill the main channels of the printhead Generate a pressure pulse to push out any bubbles Clean and dispose ...

Page 34: ...rinthead latch opening This process may take several seconds DO NOT touch the printhead cartridge ink couplings nozzle surface or the electrical contacts when installing the printhead cartridge Hold the printhead cartridge ONLY by the handles DO NOT unpack the Printhead Cartridge until the Printer is ready for Once unwrapped delay in installing the Printhead can compromise print quality due to deh...

Page 35: ... sealing The foil bag should be formed tightly to the contours of the printhead cartridge as shown above If the foil is loose to any degree then the seal has been compromised If a poor seal is suspected DO NOT USE the printhead cartridge Report the issue to your supplier Carefully rip the foil packaging open at the notch Use scissors if your foil bag does not have a notch or you are finding it dif...

Page 36: ...ective cover 4 Figure 44 Installing the Printhead 4 Remove the protective strip from the electrical contacts While holding the printhead cartridge by the handle with one hand grasp the pull tab with the other hand and slowly and carefully peel back the plastic strip covering the electrical contacts Figure 45 Installing the Printhead Dispose of the removed strip immediately and do not allow the rem...

Page 37: ... on the strip Figure 46 Installing the Printhead 5 Dispose of the removed strip immediately and do not allow the removed strip to contact the electrical contacts or the printhead nozzles Raise the printhead latch fully until it is upright so you can insert the printhead into the printer at an angle Figure 47 Installing the Printhead 6 When the printhead cartridge is fully inserted into the printer...

Page 38: ...When the printhead latch is closed the printer will prime clean and cap the printhead automatically This operation will generally take a minute or two and will be obvious from sounds emanating from the printer NOTE The Printer may take up to 12 minutes to set itself up during initial startup This is normal The machine will emit a number of chirps whirrs and other noises as it circulates ink and ru...

Page 39: ...g this process Liberty software is starting to build up the connection to the print engine This can take up to 10 15 minutes but it is normal so please wait until the GUI for the system indicates that it is in the ready state While the print engine is starting up the Vortex850R control panel also starts and displays the following window All menu buttons are disabled in the main screen They become ...

Page 40: ...inter Printer status will be Standby is ready to use Figure 51 Icons Showing Printer Status Change from Offline to Standby Unwinder Setup 1 Install the first guide 2 Install the second guide 3 Install outer disk 4 Insert the motorized core holder into the roll ...

Page 41: ...isk 6 Turn the knob to fix the roll 7 Install the motorized core holder into the guides IMPORTANT turn the holder with the connector to the tower side with the power cable 8 Insert the power cable 9 Switch on the unit WRONG CORRECT G ...

Page 42: ...42 Figure 52 Installing the Unwinder 10 Install the baseplates 11 Elevate the printer and move the printer onto the plate 12 Fix the plates to the printer with two knobs ...

Page 43: ...avoid any movement during printing Figure 53 Paper Guide Printing Area is dedicated with the green bar Left edges of Label Gap Sensor and Blackmark Tickmark Sensor is shown with the blue marks During printing the operator has to align the actual material to these blue marks otherwise the sensors won t be able to recognize the media and the printer could run into an error Figure 54 Printing Area ...

Page 44: ... the unwinder s roller to keep the media tight during printing Figure 55 Load Media 1 Drag onthe paper and lead through the roller of the paperguide s antistaticbrushes Feed the paper in the printer until you feel some resistance Figure 56 Load Media 2 ...

Page 45: ...en of Liberty application to popup the Paper Handling Window Figure 57 Liberty Application s Paper Handling Window Select the Feed Paper button to feed the paper to its starting position Choose Material Type according to the media inserted to the printer ...

Page 46: ...guration of the Vortex850R controller After power up the controller will connect to your DHCP server and request the IP address Later you can check the assigned IP address in the Configuration menu under Network Settings If you want to assign a fixed IP address to the printer manually you can do this in the hosting operating system after closing the Liberty controller Connect the printer to your l...

Page 47: ...tall the printer driver Start Vortex Printer Series Driver Installer for Windows on your PC or laptop Run WinSetup exe Figure 58 Driver Installation 1 Figure 59 Driver Installation 2 Accept the license agreement ...

Page 48: ...re 60 Driver Installation 3 On the printer connections screen select network printer Figure 61 Driver Installation 4 During the setup process the installer detects Vortex850R printers connected to the network ...

Page 49: ...49 Figure 62 Driver Installation 4 Select your printer and click next to continue setup Figure 63 Driver Installation 5 Select Unblock to let the firewall unblocking cepting connections ...

Page 50: ...to complete installation NOTE When installing the driver on Windows 7 you can skip the Reboot process by selecting Don t reboot The system will prompt you whether the software was installed properly IMPORTANT Unselect Bidirectional Printing at printer s property page otherwise the printer will not print any jobs Figure 65 Driver Installation 7 ...

Page 51: ...erences General Tab Figure 66 Vortex Printer Series Driver Printing Preferences 1 Print setting options on the General Tab Field Options Media Type Default SpeedJet Glossy Label SpeedJet Matte Label SpeedJet Standard Label SpeedJet Vellum ...

Page 52: ...297 mm A5 148 x 210 mm A6 105 x 148 mm 4 x 6 in 5 x 7 in 5 x 8 in 4 x 10 in 4 x 11 in 4 x 12 in 8 x 10 in Env Monarch 3 7 8 x 7 in Env Com 10 4 1 8 x 9 in Env DL 110 x 220 mm Hagaki 100 x 148 mm 100 x 150 mm 1 x 1 in Print Speed and Quality 12 IPS 6 IPS Color Section Color Monochrome My Print Settings Defaults ...

Page 53: ...ure 67 Vortex Printer Series Driver Printing Preferences 2 Field Options Multi Page N Up Pages per Sheet 1 2 4 9 16 Arrange Pages Right then down Down then right Left then down Down then left My Print Settings Defaults ...

Page 54: ...54 Media Tab Figure 68 Vortex Printer Series Driver Printing Preferences 3 Field Option Position Adjusment Horizontal Offset Vertical Offset Offset units Inches Millimeters Pixels ...

Page 55: ...ting Job Cut cut at end of job Sheet per cut number of pages before cutting Use Printer Settings My Print Settings Defaults NOTE This section of the driver is not recommended to use as Liberty has most of these settings on Paper Handling window Changing values here may cause unexpected errors ...

Page 56: ...56 Import Export Tab Figure 69 Vortex Printer Series Driver Printing Preferences 4 Field Options Include these custom settings Watermarks Media Sizes Print Settings ...

Page 57: ...7 Services Tab Figure 70 Vortex Printer Series Driver Printing Preferences 5 Field Services Maintenance Clean Printheads Print Demo Page Print Configuration Page Other Services Order Supplies Get Support ...

Page 58: ...LE or Print to File NOTE When saving a print job don t forget to put prn at the end of the filename because the driver won t do it automatically Print jobs are pre defined jobs which for later use The Vortex850R printer works with with PRN files which can be generated with the driver of the printer All PRN files must be uploaded to the printer to this location D Vortex850R Labels A JPG thumbnail a...

Page 59: ...tallation Before the installation make sure the USB AB cable is connected to the engine so that the installer can communicate your printer Figure 71 Connecting the USB AB Cable The name of installer file is LibertyInstaller exe As the installer has to run on the printer itself make sure your can access the file form the printer and start it The installer consists of two phases the first one update...

Page 60: ...tion is complete Do not let the Net installer to restart Windows Figure 72 NET Framework Setup Dialog Similarly a second dialog might appear after this one installing Net Framework Updates Please complete the installation as before After Net Framework or Net Framework Updates installation a restart is needed Please restart the printer by clicking the Restart button on the Vortex 850R installer Aft...

Page 61: ... valid license installed on your printer the installer stops and lets you set it up As the installer informs you as well you need to have an account for Vision Center https visioncenter rti digital com and have your printer added to your account In case of any of it missing please contact your retailer Start the licensing process with saving a License Enquiry File Select the installer s Save Licen...

Page 62: ...license file from The default name of the license file is Guid rti Figure 75 License Download at Vision Centre Copy the downloaded file to your printer and resume installation In case you closed the installer please restart it and let it open the licensing screen again Select the Install License button to popup an Open File Dialog which allows you to select your license file to install NOTE Licens...

Page 63: ...The installer can locate your stored labels if they are saved in the default working directory of the previous version of the application Accessing your previous data In case you would like to access your previous data from Liberty you can pass an existing database file to the setup If the installer can locate your database file it offers its path If the automatic routine is unable to find your pr...

Page 64: ...an 20 minutes please be patient If you are already running the latest version of the firmware the installer will ask you to re burn it or continue Re burning the firmware puts unnecessary strain of the flash memory of the printer so please only re burn the firmware only if you have firmware related issues Figure 77 Firmware Update Screen in Liberty Installer ...

Page 65: ...inter in order to give the user full control of the printer and a frustration free printing experience 4 2 The main screen Figure 78 Parts of the Main Screen of Liberty There are 7 main parts of the controller Left Hand Status Bar Right Hand Status Bar Notification Bar Ink Status Display Job Status Display Main Buttons Job Control Buttons LEFT HAND STATUS BAR RIGHT HAND STATUS BAR NOTIFICATION BAR...

Page 66: ... labels Blackmark media Color key Paper pinched ready to print No paper in the printer Paper is under the head Paper related error This happens in roll to roll mode during this time the printer cannot maintain itself Engine states The second label corresponds to the engine s current state once again it can change its pictograms its background color and it has a progress ring as well This icon will...

Page 67: ... about the state of RTI Service Engine and Local LAN connections Figure 80 Right Hand Side Status Bar Language Selection Button The language selection button opens a dropdown where the application language can be set RTI Service States RTI Service label color reflects to license state and RTI Service status RTI Service State Uninitialized RTI Service checking license No connection to RTI Service V...

Page 68: ...Bar There are 3 levels of notification messages query warning and error You can handle the messages with the icons on them The rightmost list icon popups all messages the garbage icon removes the message Query messages contain additional icons that allow entering the answer Ink Status Display The CMYKK ink volume display chart shows the actual amount of ink in each tank This display automatically ...

Page 69: ...tates of the current job Job Status Display Fields Labels Printed complete all Remaining Labels Time to Finish Cost Label Job Status The following chart shows various states of the print process which are displayed in the Job Status field CONNECTING PREPARING TRANSFERING SENT PRINTING FINISHED DISCARDING PAUSED ERROR STOPPED ...

Page 70: ...Job Control buttons allow you to control the printing process Stop buttons stops printing in any state while Pause button pauses the print in the Printing state Figure 84 Job Control Buttons Button Navigates to Paper Handling Paper Handling Window Statistics Statistics Window Maintenanc e Maintenance Window My Labels My Labels Window ...

Page 71: ...71 Version Numbers Liberty application version and firmware version numbers can be found on the Main Screen under the Vortex logo LIBERTY VERSION FIRMWARE VERSION ...

Page 72: ...n Function Feed Paper Feeds the paper into the printer Unfeed Paper Removes paper from the printer You need this function when you want to change non empty rolls or have a paper jam and need to clear the paper path Cut Paper Performs a manual cut operation Under normal conditions the printer cuts the paper automatically hence you rarely need to perform cut manually Save Profile Makes possible to s...

Page 73: ...ance between the liner edge and the label edge in millimeters can be set In this case liner edge is detected and the liner label distance is added to it resulting the final left offset of the print job NOTE This option is media dependent and should be updated each time a media with different liner label distance is used The liner edge detection is usually more stable and therefore in this case the...

Page 74: ...warding the paper the printer stops for 30 seconds to wait the operator to attach the paper before the job starts Roll to Cut There is no possibility to attach the media to the rewinder Cut Mode Figure 89 Cut Mode Options The following table shows cut mode options Print Mode Roll to Cut Roll to Roll Cut Mode End of job cut Cuts at the end of each job Cut after N labels Cuts after every Nth label T...

Page 75: ... before starting a new job which ensures the top edge of the paper to be straight Batch Mode Figure 92 Batch Mode If batch mode is enabled the printer will wait for the specified timeout before starting to print All the jobs arriving during the timeout will be combined into a single job Every new job arriving during the timeout will reset the timer to its set value This feature only works with job...

Page 76: ...sor 0 default 50 max The leftmost position of the slider corresponds to the factory settings and the represent 0 enhancement over those settings The bigger the value set on the sliders the more sensitive the sensors will be The values set here are saved with the Paper Profiles Figure 94 Sensor Calibration Sliders Note Settings these values to Max will likely result in constant false detection maki...

Page 77: ...s Print Mode Cut Mode Material Type Media Edge Detection Adjustments A paper profile can be created by setting the above properties on Paper Handling window and saving it Save Profile button opens a dialog box asking the name of the currently set profile to save it to the database Figure 95 Saving a Paper Profile ...

Page 78: ...les Tab on the Paper Handling Window The Load Profiles Tab show a list of your stored profiles The list can be sorted by profile name or by the time of creation of the profile To change the sort order click the column headers To load or delete a profile first select it from the list then use the buttons on the bottom of the window LOAD PROFILES TAB PAPER HANDLING TAB ...

Page 79: ... printing Vortex850R printer allows you to save jobs Liberty displays stored jobs on My Labels window Figure 97 Stored Jobs Creating a Stored Job To create a stored job first configure your Vortex Printer Series Driver to Print to File Figure 98 Creating a Stored Job 1 PRINT TO FILE ...

Page 80: ...o open the Print dialog Figure 99 Creating a Stored Job 2 On Print Dialog select the Options link Figure 100 Creating a Stored Job 3 On the Print Settings Dialog Select the Printer Properties link to open the Vortex Printer Series Driver to configure the print OPTIONS LINK PRINT ...

Page 81: ...81 Figure 101 Creating a Stored Job 3 Configure your print Figure 102 Creating a Stored Job 4 Make sure Media Layout and Page Cutting on Media tab are set to Use Printer Settings PRINTER PROPERTIES LINK ...

Page 82: ...n file The name of the prn file has to match exactly the name of the image file e g penguin png penguin prn Copy both the image and the prn file to the Labels folder of Liberty s working directory Liberty s default working directory is d Vortex Now your label s preview appears on My Labels window MEDIA LAYOUT PAGE CUTTING ...

Page 83: ...r of labels The number of labels within the job is set during the stored job creation See Figure 101 If there is a stored job with 12 labels setting Copies to 2 will result 24 labels If the In Separate Jobs checkbox is not checked the copies of the job are combined into a single job If you prefer to print in separate jobs please check the checkbox Start the pint pressing the Print button You can h...

Page 84: ...ndow Maintenance Window Functions Clear Color Mixing Fix Drooling Fix Streaks Fix Fading Lines Fix Other Artifacts Wipe Circulate Ink Eject Service Station Replace Printhead Network Settings Troubleshooting Clear Engine Error Prime Printhead Restart Engine Clean Rollers Wash Engine Save Debug Info Restore Network Total System Deprime Update License Disable KWS Tilt Calibration ...

Page 85: ...rinthead NOTE These buttons are disabled during maintenance Service station eject home Figure 107 Eject Service Station Button This button ejects the service station for removal Home service station button automatically replaces the Eject Service station button if there is no Service Station in the printer NOTE The print engine has to be opened to eject the service station Replace Printhead Figure...

Page 86: ...Network Interfaces dialog to display LAN connection settings Figure 109 Network Interfaces Troubleshooting Window The Troubleshooting window can be accessed via clicking on the Troubleshooting button in the Maintenance window Figure 110 Troubleshooting Window ...

Page 87: ...e Engine Washing Dialog which will guide the user through the engine washing process Make sure you always read the instructions given carefully and execute them before continuing Save Debug Info Save Debug Info button starts Liberty to collect debug information from the printer and writes it to a file NOTE Liberty needs an USB connection to for this operation please connect the USB AB cable before...

Page 88: ...vigates you to Calibration window Figure 111 Tilt Calibration Button The printerhas built in tilt sensorwhich should be calibrated once the printer is installed It should also be recalibrated if the unit is moved Figure 112 Tilt Calibration Window ...

Page 89: ...age the printed length or area etc Figure 113 Statistics Window There are 3 tabs on the upper part of the window Last Job Printhead Printer Tabs can be selected on the top of the window Figure 114 About Box The About box shows basic information version of Liberty application and the Firmware the serial numbers of the print engine and the print head The value Service Tag field is used when connecti...

Page 90: ...e Configuration Editor application Figure 116 Last Job Tab The Last Job show the latest print job data The printer records the state size ink consumption etc of the job To calculate the print cost per label please set the cartridge cost Figure 117 Cartridge Cost Dialog Change Cartridge Cost button pops the cartridge cost setting dialog up ...

Page 91: ...cation for editing Liberty s settings The application installs to c Vortex Versions Liberty2 0 folder and can be started from there The application edits the LibertyConfig ini file which is used for the initialization of Liberty Figure 118 Configuration Editor Location ...

Page 92: ...ons appear as different tabs on the screen Tabs can be selected on the top of the window Entries consist of a key and a value Values are editable CONFIGURATION SECTIONS GROUPS CONFIGURATION ENTRY WARNING Please edit configuration entries carefully Changes may cause Liberty to malfunction ...

Page 93: ...eMouse Makes the mouse pointer visible invisible lang Application language enableJobRecovery Sets if Liberty recovers incomplete jobs on startup Tuning left_adjustment Mechanical offset of the head in microns Modify carefully tof_adjustment Top of form adjustment in microns cutter_adjustment Bottom of form adjustment in microns Passwords pwd_maintenancemenu Password for accessing maintenance menu ...

Page 94: ...nu items Menu item Function Comment Makes an entry commented uncommented Commented entries are ignored Remove Deletes an entry Rename Renames an entry Move up Moves an entry up in the list Move down Moves an entry down in the list Move to Moves the entry to a different section Change type Entry values have different types numeric list interval etc This menu item changes the type of the entry ...

Page 95: ...n order to solve the issues Consumable change The main consumables in the printer are the ink and the print head The most frequent user intervention during the life time of the printer is the ink cartridge and print head change When the printer is running out of a particular ink the Liberty controller will display a message on the screen specifying which tank is out of ink Remove the empty tank an...

Page 96: ...ecial tools are needed General Maintenance Tasks Interval Daily Bi weekly Monthly Annually As Needed Printhead manual wipe Wipe PPCA Contact Cleaning Every PH Removal IDS Fluidic Couplings Every PH Removal Aerosol Debris Removal Clean Clean Clean Clean Clean Optical Sensors PaperPath Clean Clean Clean Wiper Inspection Inspect Inspect Inspect Wiper Cleaning Clean Clean Waste Ink Absorber Inspect In...

Page 97: ...s into media path Remove excess ink and debris daily to ensure optimal printing NOTE If the operator finds paper debris on a starwheel check to see whether or not it is aligned with the edge of the media If so you may need to adjust the paper guide and margin so that the starwheel no longer rubs the edge of the paper Perform this procedure with the printer powered on so the platen is raised Pinch ...

Page 98: ... to remove ink overspray aerosol and debris NOTE Do not wipe the starwheels as they may release and fall out Do not clean the printhead nozzle plate at this time it will be cleaned during another task 5 Use a clean dry lint free cloth dry the inside of the unit Avoid the grit rollers since they can snag on the cloth and create debris Figure 123 Wipe Lower Surfaces PLATEN HOUSING GRIT ROLLERS ...

Page 99: ...9 Figure 124 Wipe Upper Surfaces Figure 125 Removing Aerosol from Housing Surface Fold the cloth between wipes to ensure a clean uncontaminated surface is used each time STARWHEELS PINCH ROLLERS AEROSOL ...

Page 100: ...kly Maintenance Tasks Aerosol and debris removal Paper path optical sensor cleaning Wiper inspection Aerosol and debris removal see at daily maintenance tasks Optical Sensor Cleaning Clean the four optical sensors in the paper path every two weeks Pinch the clamshell latch to release and open the clamshell ...

Page 101: ...101 Figure 126 Paper Path Optical Sensor Locations Top ...

Page 102: ...102 Figure 127 Paper Path Optical Sensor Locations Bottom Moisten a foam swab with distilled water ...

Page 103: ...103 Place the damp swab on each sensor and twist back and forth to clean the surface Use a new moist swab on each sensor 4 Repeat cleaning and drying process for all four sensors ...

Page 104: ...or any irregularities bumps divots etc or delamination peeling of the wiper surface at the seam If irregularities are seen escalate to a technician for replacement Use tweezers to remove any large clumps of debris Monthly Maintenance Tasks Aerosol and debris removal Paper path optical sensor cleaning Wiper inspection Waste ink absorber inspection Ink tubing inspection Lift motor gear inspection Pa...

Page 105: ...unit and slide the tray out Even the absorber is completely darkened with waste ink with no white showing it may still be able to hold additional ink due to evaporation The capacity of the waste ink absorber is 1 6L Visually inspect the waste ink absorber and tray to see if there is ink leaking out of the tray If yes replace the absorber with a new one Slide the waste ink tray back into the frame ...

Page 106: ...lver Caps Buffer box Pinch valve Peristaltic ink pump Refer to the following pictures to identify the specific hardwares Remove any housing or covers positioned around the ink tubing NOTE The clamshell should be closed during this procedure Figure 128 Ink Tubing Connections TUBING INTO FLUIDIC COUPLINGS PERISTALTIC PUMP PINCH VALVE AND VENTS X5 ...

Page 107: ...or leaks If leaks are found escalate to a technician for troubleshooting Follow the exposed length of each tube and visually inspect each ink tube for kinks or pinches in the tubing Undo the irregularity to allow ink to flow freely Escalate to a technician if leaks result Re install the fluidic coupling covers Re install any housing removed to access this area INK TUBING PUMP MOTOR PINCH VALVE AND...

Page 108: ...ny debris found If excessive wear is observed escalate to a technician for repair Figure 132 The Lift Motor Use a lint free wipe damped with DI water to very gently clean exposed encoders Gently rotate the encoder after each wipe to ensure cleaning of the entire surface NOTE On some printer there is a cover on the lift motor encoder that protects it from aerosol and debris No cleaninig is required...

Page 109: ...109 Figure 133 Cleaning the Lift Motor Encoder Figure 134 Removing the Lift Motor Encoder Cover ...

Page 110: ...is seen perform the following steps to remove it Figure 136 Grit Rollers with Residue Lightly moisten a toothbrush with a small amount of DI water Gently scrub the grit rollers to remove any ink or paper dust Manually rotate the rollers to ensure that they are completely clean Use a shop towel to dab the rollers and remove any excess moisture Do not rub the towel back and forth or fibers will be l...

Page 111: ...l Paper path optical sensor cleaning Wiper cleaning Waste ink absorber inspection Ink tubing inspection Lift motor gear inspection Paper path grit roller inspection see at monthly maintenance tasks Moving Parts Motor Test Activate the media path cutter pump pinch valves and maintenance module and listen for any noises not present when the printer was new Inspect the motion of the media path and th...

Page 112: ... easy access Figure 138 Maintenance Module in Forward Position Prepare a large absorbent towel to catch any ink which might leak from the maintenance module or the wick to the waste ink reservoir Make sure to fold the towel over 2 or 3 times so that it can absorb lots of ink Be prepared to cover the bottom of the maintenance module with the towel as you pull it out Manually rotate the maintenance ...

Page 113: ... connector for the wiper motor to free the MM Figure 140 Disconnecting MM from Wiper Motor Use a lint free cloth moistened with DI water to gently remove any ink residue or debris from the Maintenance Module Once the lint free cloth is soiled use a new cloth POSITIONING GEAR ...

Page 114: ...o a technician for replacement with new wick s Inspect the cap for ink contamination and cracking or permanent deformation of the cap If permanently damaged escalate to a technician for replacement Figure 142 Wiping the Cap Seal with damp lint free cloth Inspect the wiper module components for damage or permanent deformation If permanently damaged escalate to a technician for replacement ...

Page 115: ...has to change the microfiber roller as it comes to the end of its lifetime The operator can easily recognize this stage First of all the shape of the roller turns from rounded to ellipse Secondlythis chage within the shape will cause significant noises during maintenance NOTE Lifetime of the wiper roller depends on the usage but should be change at least twice a year Disconnect the wiper motor con...

Page 116: ...from ribbon cable Route the ribbon cable through the housing to free the wiper as shown on the next pictures Figure 146 Routing ribbon cable through housing Flip up the retention tab at each end of the wiper assembly to free the microfiber roller Figure 147 Removing the MFR after opening retention tabs RETENTION TAB ...

Page 117: ...umulation The transfer roller is stainless steel Ink may accumulate in scratches on the roller Wash the roller with damp lint free cloth if necessary Re assemble the wiper module In Liberty navigate to OneTouch Maintenance and press Home Service Station button to re install the MM into the print engine Ink Tank Latches Inspection Release the three ink tank latches Figure 149 Released ink tank latc...

Page 118: ...at a time out of the unit Figure 150 Removed Ink Tanks Verify that Liberty reflects the tank removal Align each ink tank with the rails on the printer and insert Repeat until all five ink tanks are re installed Figure 151 Re installing Ink Tanks ...

Page 119: ...119 Re fasten each ink tank latch to ensure it moves properly and engages fully If not escalate to a technician for replacement Figure 152 Opened and closed Ink Tank Latch ...

Page 120: ...and insert it into the groove beneath the cutter Figure 153 Cleaning the Cutter Wipe back and forth to remove aerosol and debris Remove any media debris from the cutter with tweezers WARNING To avoid personal injury power off the printer before performing this task ...

Page 121: ...ion if automated maintenance algorithms prove ineffective for nozzle recovery There are two methods for cleaning the print head cartridge one with it installed and onewith it removed from the unit Both methods are listed below When removing and re installing a used printhead or when replacing a printhead use the second method Printhead Cartridge Cleaning Manual Wipe While Installed Perform the fol...

Page 122: ...printhead nozzle strip Figure 155 Printhead Nozzle Plate Dampen a lint free cloth with distilled water Gently wipe the print nozzle plate from one end to the other Figure 156 Wiping the Nozzles PRINTHEAD NOZZLE STRIP ...

Page 123: ...123 Fold the cloth and clean the nozzle plate again to remove remaining debris Figure 157 Soiled lint free cloth Close the clamshell ...

Page 124: ...gure 158 Moisten PH Cap Perform the following steps to ensure proper printhead cartridge cleaning Connect a USB keyboard to the printer then go to Start Run on the Embedded PCand run CMD Type in the following command usbcmd c ph_release This command will de prime the system During de priming the printhead latch will release Listen for the latch to click and observe that it is popped up when releas...

Page 125: ...125 Figure 160 Released Latch and empty ink tubes Open the latch Figure 161 Opening the latch Tilt the printhead cartridge towards the rear of the unit until it clicks LATCH POPPED UP LATCH POPPED UP ...

Page 126: ...126 Figure 162 Tilting PH towards rear of the unit Slide the printhead cartridge out of the print engine Figure 163 Sliding the PH out of the unit ...

Page 127: ...te the PPCA contacts Figure 165 PPCA Contacts Use a new lint free cloth dampened with DI water to gently wipe up and down to clean the PPCA contacts PPCA CONTACTS Use only a very gentle up and down motion never side to side because the contact are very easy to bend which can damage the printhead and the printhead circuit ...

Page 128: ...28 Figure 166 Cleaning the PPCA Contacts Locate the fluidic couplings Figure 167 Fluidic Coupling Location Figure 168 Fluidic Coupling with ink residue Moisten a foam swab with DI water FLUIDIC COUPLINGS ...

Page 129: ...am swab in one of the ink channels on the fluidic coupling and rotate to clean Figure 170 Cleaning the ink channel Use a new moist foam swab and repeat the process for each ink channel on both fluidic couplings until all 10 openings are cleaned ...

Page 130: ...Figure 171 Soiled swab for one fluidic Coupling 5 channels Remove the cap from the printhead Figure 172 Uncapping the PH Wipe from one end to the other with the damp lint free cloth Figure 173 Wiping the PH ...

Page 131: ... the top of the printhead cartridge toward the back of the printer about 20º Gently seat the back of the printhead cartridge into the print engine When the back of the printhead is firmly seated gently rotate the printhead cartridge into position against the stops on the printhead connector board until it clicks into place PH ALIGNMENT PIN ALIGNMENT PIN PH GROOVE ...

Page 132: ... test printjob from Liberty to make sure the cleaning process was right and the printhead is working properly Waste Ink Absorber Replacement The waste ink absorber was designed to last the life of the printer under normal printing conditions taking into account evaporation Replace the waste ink absorber when ink is leaking out of the waste ink tray Use fingers to squeeze the waste ink tray latches...

Page 133: ...ber out of the waste ink tray and dispose of it according to local regulations Align a new waste ink absorber with the shape of the waste ink tray and push into place until evenly seated and flush with the tray top edge Slide the waste ink tray back into the frame until it clicks ...

Page 134: ...le correct the situation For example re seat the gears and squeegee clean off debris from blade and rollers Re test If motor is still stalled contact Customer Service Color Mixing Wiper roller microfiber roller MFR is saturated Squeegee doctor blade wedged not seated properly or is bowed If wiper roller is saturated replace it If squeegee is not seated properly re seat it If squeegee is bowed cont...

Page 135: ... priming or cycles of depriming and repriming Often the bubbles will go away with time Debris on printhead Shows up as regularly missing or misdirected nozzles or as ink color mixing Cured by automatic servicing or manual wiping Ink mixing Appears as mixed or muddy colors Can be caused by ink flooding air in the printhead or a dirty printhead Cured by automated serving or manual wiping Electrical ...

Page 136: ...printer is on a levelled surface Then go to OneTouch Maintenance and push Tilt Calibration button to reset the tilt sensors Liberty closes without any reason Usually this is caused by software errors Restart Liberty After starting Liberty only Powering up the Print Engine is shown and nothing happens IP address of the Internal LAN connection is lost Reconfigure the Internal LAN settings 6 4 Print ...

Page 137: ... resolution Operating Systems Microsoft Windows XP and Windows 7 Media Formats Roll Media Fan Fold Media 8 75 wide perforated 500 6 fan fold Media Handling Gap sensing Black mark sensing Continuous roll handling Media Dimensions Max media width 215 9mm 8 5 inch Minimum media width 50mm 2 inch Minimum media length 91 5mm 3 6 inch Media thickness 0 13 to 0 33mm 007 0 13 inch Interface USB 2 0 4x Eth...

Page 138: ...er second 6 12 6 12 6 12 6 12 Printed lenght Number of labels Number of 150 m rolls Printing time inch inch m m 4x6 4x6 1 sec 6 12 0 2 0 3 1 5 3 0 0 30 sec 180 360 4 6 9 1 45 90 0 0 1 min 360 720 9 1 18 3 90 180 0 1 0 1 10 min 3 600 7 2 91 4 182 9 900 1 800 0 6 1 2 30 min 10 800 21 600 274 3 548 6 2 700 5 400 1 8 3 7 1 hours 21 600 43 200 549 1 097 5 400 10 800 4 7 8 hours 172 800 345 600 4 389 8 ...

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