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Ross NK Routing Systems RCP-QE User Manual Download Page 65

RCP-QE User Guide (v02)

Troubleshooting • 6–1

Troubleshooting

Table 6.1  Troubleshooting

Problem

Cause

Action

I am stuck on a menu 
with no way back.

A return loop was not set 
up when the menu was 
defined.

Use DashBoard to return to the Home menu (see “

Returning to the 

Home Menu

” on page 4–31).

RCP-QE is not 
responding to 
DashBoard.

Information stored in the 
RCP-QE has been 
corrupted.

Try the following until the RCP-QE responds:
• Reset the RCP-QE
• Send the default configuration file to the RCP-QE
• Load the factory defaults via DashBoard (see “

Loading Factory 

Defaults Using DashBoard

” on page 4–32).

The RCP-QE is not 
switching correctly.

The NK Series devices 
are not set up correctly to 
operate with or without 
virtual routing.

Use DashBoard to set up the devices with virtual routing enabled or 
disabled as required (see “

Setting Up Virtual Routing and 

Resource Management

” on page 4–30).

Summary of Contents for NK Routing Systems RCP-QE

Page 1: ...RCP QE User Guide Version 02 ...

Page 2: ...people that make things happen At Ross our employees are a special group Our employees truly care about doing a great job and delivering a high quality customer experience every day This code of ethics hangs on the wall of all Ross Video locations to guide our behavior 1 We will always act in our customers best interest 2 We will do our best to understand our customers requirements 3 We will not s...

Page 3: ... change without notice and should not be construed as commitment by Ross Video Limited Ross Video Limited assumes no responsibility or liability for errors or inaccuracies that may appear in this manual Important Regulatory and Safety Notices to Service Personnel Before using this product and any associated equipment read all the Important Safety Instructions listed below so as to avoid personal i...

Page 4: ...agnitude to constitute a risk of shock to persons ESD Susceptibility This symbol is used to alert the user that an electrical or electronic device or assembly is susceptible to damage from an ESD event Warning Important Safety Instructions 1 Read these instructions 2 Follow all instructions and heed all warnings 3 Refer all servicing to qualified service personnel 4 The equipment s external power ...

Page 5: ...ling costs are the responsibility of the customer This warranty is void if products are subjected to misuse neglect accident improper installation or application or unauthorized modification In no event shall Ross Video Limited be liable for direct indirect special incidental or consequential damages including loss of profit Implied warranties including that of merchantability and fitness for a pa...

Page 6: ... health conscious manner The crossed out wheeled bin symbol invites you to use these systems If you need more information on the collection reuse and recycling systems please contact your local or regional waste administration You can also contact Ross Video for more information on the environmental performances of our products Company Address Ross Video Limited 8 John Street Iroquois Ontario Cana...

Page 7: ...tails 4 9 Default Configuration 4 10 Assigning Physical Connections for Control by an RCP QE 4 11 Setting Up Breakaways 4 12 Setting Up Menus 4 13 Setting Up Button Display Options on the RCP QE 4 14 Assigning Functions to Buttons on the RCP QE 4 15 Assigning a Salvo to a Button 4 26 Assigning a Category Index Mode Button 4 27 Clearing a Function from a Button 4 27 Locking an RCP QE 4 27 Setting U...

Page 8: ...Clearing Protects Held by an RCP QE 5 6 Toggling Between Two Sources 5 6 Using a Menu 5 7 De Assigning a Machine Control Port 5 7 De Assigning Resources 5 7 Resetting Devices 5 8 Viewing Status and Alarms 5 8 Operating Linked Remote Control Panels 5 8 Troubleshooting 6 RCP QE Hexadecimal to Router Level Conversion 7 ...

Page 9: ...ing Please read this thoroughly and retain it for future reference The RCP QE provides flexible connectivity of additional remote control panels and multi page menu programming Overview of this User Guide This guide is for installers and operators of the Ross Video RCP QE It provides instructions on how to connect the RCP QE to your routing switcher system how to set up a configuration file for th...

Page 10: ...1 2 Introduction RCP QE User Guide 02 ...

Page 11: ...tions from a single point Using DashBoard you can program up to 250 menus on the same remote control panel On each menu the function of particular buttons may change depending on the assignment These parameters can be saved in a configuration file and sent to an RCP QE at any time using DashBoard Therefore if an RCP QE is used in a number of different operating scenarios the configuration can be c...

Page 12: ...er Internet LAN VPN Computer running DashBoard Audio out Audio out Server 1 Server 2 VTR 1 VTR 2 Audio in Server 3 Audio in Video in Audio in Monitor Appropriate NK Series power supply Input 1 Input 2 Input 7 Output 15 Output 20 Output 8 Audio out Audio out Input 5 RCP QE Remote Control Panel NK S34 SDI Digital Video Routing Switcher Appropriate NK Series power supply Video out Video out Video out...

Page 13: ...n sends a response through the NK NET or NK IPS to the RCP QE Data Storage The RCP QE stores information on the menu destination level breakaway and machine control status The routing switcher stores the crosspoint status in its internal memory When the routing switcher system is powered up the routing switcher restores its crosspoint status The RCP QE requests the status of the routing switcher T...

Page 14: ...2 4 RCP QE Overview RCP QE User Guide v02 ...

Page 15: ...following The relevant NK Series equipment has been installed into a ventilated rack frame The relative humidity in the environment of the equipment should be 70 non condensing The routing switcher system has been well planned and designed Consideration must be given to inputs and outputs across multiple router levels and typical operating scenarios for breakaways Where required correct IP address...

Page 16: ...k TCP switch hub 4 Connect another standard CAT5 5e 6 Ethernet cable to the network TCP switch hub 5 Connect the other end of the standard CAT5 5e 6 Ethernet cable to the ETHERNET connector on the NK NET 6 Connect a standard CAT5 5e 6 Ethernet cable to the T BUS connector on the NK NET 7 Connect the other end of the standard CAT5 5e 6 Ethernet cable to the T BUS connector on the rear of any NK dev...

Page 17: ... using auto discovery via SLP once the IP address for the LAN has been configured for use within a network using Walkabout To add an RCP QE to DashBoard 1 Open Walkabout If necessary click Refresh to query the network for RCP QE devices 2 Locate the RCP QE you want to add to DashBoard and configure the following information if necessary Name double click inside the cell to enter a name for the RCP...

Page 18: ...5 0 Gateway double click inside the cell to enter an IP gateway for the RCP QE The default is 192 168 20 1 3 In DashBoard click File New NK IPS Connection The NK IPS Connection window opens Figure 3 2 The NK IPS Connection window 4 In the IP Address box enter the IP address of the RCP QE you want to add to DashBoard 5 Use the Port list to select a port number The default is 5000 If the port number...

Page 19: ...general information area Upgrading the Firmware Version Firmware upgrade files can be obtained by contacting Ross Video Technical Support To upgrade the RCP QE firmware 1 Open DashBoard 2 In the Basic Tree View double click the Connection icon within the device tree RCP QE 2 in the icon is a name used for example purposes The Connection editor opens 3 Click Send Firmware The Open file browser open...

Page 20: ...3 6 Installation RCP QE User Guide v02 ...

Page 21: ...ting switchers and common output connectors for each destination device across the routing switchers This methodology is shown in Figure 4 1 The following process for setting up the RCP QE is recommended Figure 4 1 Flow chart for setting up the RCP QE Is there an NK VRC in the system Enter the connection details for the NK NET or the NK IPS Set up the level names and breakaway patterns Assign inpu...

Page 22: ...he network settings and the server connections Opening the RCP QE Connection Editor To open the RCP QE Connection Editor 1 In DashBoard expand the tree view for the RCP QE in the Basic Tree View Figure 4 2 Basic Tree View in DashBoard 2 Double click the Connection icon within the device tree The Connection Editor opens Figure 4 3 The RCP QE Connection Editor tab in DashBoard ...

Page 23: ... used for description and identification only Group a group number can be assigned by the user to organize devices into groups For example users can assign separate group numbers for devices in different physical areas This field has a maximum of 10 characters and by default is blank Network Settings Newly assigned IP addresses and netmasks are checked for valid values before being applied to an R...

Page 24: ...ems become active only after uploading by sending the configuration to the device Reboot click this button to reboot the RCP QE This function does not clear the RCP QE settings Close click this button to close the RCP QE Connection Editor in DashBoard RCP QE Panel Configuration Editor The RCP QE Panel Configuration editor enables users to setup device details panel button assignments menus I O ass...

Page 25: ... Group a group number can be assigned by the user to organize devices into groups For example users can assign separate group numbers for devices in different physical areas This field has a maximum of 10 characters and by default is blank Details assigned by the user to give an RCP QE specific details For example a physical location or a brief description of its use This field has a maximum of 16...

Page 26: ...button to clear all level masks for a given breakaway Set click this button to apply all selected level masks for a given breakaway Configuration Breakaway Reset select this check box to return to the default breakaway after every switch The default is Breakaway 1 Breakaway Warning Mode use the list to select a breakaway warning mode Current if there is a level mismatch compared to the current bre...

Page 27: ...s Tab Menu Details Number of menus enter or select a number of menus to use for the panel Update click this button to update the amount of menus used for the panel Menu Number read only the list order number of the menu Menu Name click inside the table cell to enter or edit a name for the selected menu Fallback Mode click inside the table cell to use the list to select the fallback mode for the me...

Page 28: ...ult select the check box to invert the text on the button when it is not selected or not active Selected Color click inside the table cell and use the list to select a color for the button when it is selected or active Invert Selected select the check box to invert the text on the button when it is selected or active Use the simulated button examples on the right side of the table to view the curr...

Page 29: ... or disable this destination or source within Category Index mode Lower Toolbar Buttons Refresh click this button to revert to the configuration previously sent to the RCP QE The RCP QE Connection Editor will display the last settings that were sent to the RCP QE via the Send Configuration button Send Configuration click this button to upload the settings to the RCP QE All configuration items beco...

Page 30: ...o would be a second layer etc The RCP QE sends switch requests to the routing switcher or to an Ultrix router or an Ultricore Central Controller if one is present in the system Each routing switcher is assigned a default level from the factory or number of levels if it has been partitioned These level assignments can be changed through the Panel Configuration editor tab in DashBoard When the RCP Q...

Page 31: ...fined by the Ultrix Ultricore set up Changes to Ultrix or Ultricore will overwrite any manual changes made on the remote control panel To change the number of possible inputs and outputs 1 Open the RCP QE Panel Configuration editor see Opening the RCP QE Panel Configuration Editor on page 4 4 2 Perform one of the following To change the number of outputs select the Output Assigns tab To change the...

Page 32: ... warning If you only want to switch certain router levels set up a custom breakaway for these levels and then assign this to a button on the RCP QE see Assigning Functions to Buttons on the RCP QE on page 4 15 If you select a breakaway that includes a level for which there is no routing switcher assigned a breakaway warning is indicated by three bars in the bottom right corner of the button on the...

Page 33: ...reakaways section Typically this breakaway is tied and it switches all router levels together If you want only certain router levels to switch as defined in a custom breakaway select that breakaway on the RCP QE and then make the switch The RCP QE continues to use that breakaway as indicated by the button being illuminated for all further switches until another custom breakaway or the default brea...

Page 34: ... button on the RCP QE so that you can distinguish between what types of functions have been assigned and whether or not the button is active When a button is active it shows the color and inverse settings for the selected state When a button is not active it shows the color and inverse settings for the default state Table 4 2 Fallback Mode Options Option Function Fallback Off After a button in the...

Page 35: ...tion for which you want to configure the display options 4 Click inside the Default Color table cell and use the list to select a default color for the button display of the function If you want the text on the button to appear in inverse select the Invert Default check box 5 Click inside the Selected Color table cell and use the list to select a color for the button display of the function when i...

Page 36: ...on or crosspoint button or macro button but not activate the switch until TAKE is pressed If you have a take button assigned on a menu it affects the behavior of the menu You must use it to activate any switch that is set up If you do not have a take button assigned to the menu then a switch is made as soon as the source crosspoint macro button is pressed Protect PROT A single button that places a...

Page 37: ...ect If you want to view the levels used in the current breakaway hold the breakaway button see Viewing the Breakaways Assigned to an RCP QE on page 5 2 For help reading the levels from the hexadecimal expression see Table 7 1 Macro A sequence of events e g switches that are assigned to a button For more information see Assigning a Macro Button on page 4 21 Menu Link A link that accesses a predefin...

Page 38: ...file to the device see Sending a Configuration File to a Device on page 4 33 If you have virtual routing enabled in the RCP QE the I O that you enter represents the virtual destination as set up in the NK VRC Virtual Routing Core Assigning a Crosspoint Button When you make a switch you need to select the level s that you are switching using a breakaway or level button the destination and then the ...

Page 39: ...d for disconnecting machine control ports and if using virtual routing a single button that allows you to free up resources when they are no longer needed for a path MC Key a single button that provides a method for enabling reciprocal switching when machine control is used Panel Lock a single button that locks the panel from accidental or unwanted changes Breakaway Step a single button that selec...

Page 40: ...ay button must be pressed on the panel for the new level assignment to take effect Assigning a Breakaway Step Button An RCP QE may have several breakaways defined If you want to cycle through the breakaways that have a non zero level mask a breakaway step button needs to be assigned to the RCP QE The button for the breakaway illuminates as it is selected If you hold the breakaway step button for e...

Page 41: ...cro button must be assigned on the RCP QE before you can use it to record the macro For more information on assigning a macro see Assigning a Macro Button on page 4 21 To record a macro using the panel 1 On the RCP QE hold the Macro x button until the button shows Macro Rec 2 Release the button The button flashes slowly indicating that the RCP QE is now ready to record a macro 3 Press the required...

Page 42: ...ard crosspoint switch Macro performs a macro within the executed macro The Output column is the macro number and the other columns have no effect Protect creates a protect condition on the destination of the selected crosspoint see Assigning a Protect Button on page 4 23 The Output column is the output number the Input column is the protect status 0 release the protect for the output 1 take protec...

Page 43: ...st all button presses see Locking the RCP QE on page 5 5 To assign a protect button using DashBoard 1 Open the RCP QE Panel Configuration editor see Opening the RCP QE Panel Configuration Editor on page 4 4 2 On the simulated RCP QE click the button that you want to use for the level The Button configuration box opens 3 In the Button list select Function Key 4 In the Value list select Protect as t...

Page 44: ...signing a Chop Button If you want to toggle two different sources to the same destination assign a chop button to the RCP QE For example the destination may be the monitor that you are viewing and the sources may be feeds from two different camera locations When you use the chop button the toggle rate can be slow or fast see Toggling Between Two Sources on page 5 6 To assign a chop button 1 Open t...

Page 45: ...e Button configuration box The simulated RCP QE in DashBoard shows the menu on the selected button For example Menu 3 6 Click the Menu list below the simulated RCP QE and select the menu that you have just assigned 7 Assign functions to the buttons in this menu see Assigning Functions to Buttons on the RCP QE on page 4 15 For example if this menu is for the purpose of selecting a destination assig...

Page 46: ...ently selected output Current Input the button displays the currently selected input Current Breakaway the button displays the currently selected breakaway If a level button is selected on the RCP QE the level mask is shown as eight hexadecimal characters on the face of the display layer button For help reading the levels from the hexadecimal expression see Table 7 1 The simulated RCP QE in DashBo...

Page 47: ... for the display The Button configuration box opens 3 In the Button list select Category Mode 4 Send the current configuration file to the device as outlined in the section Sending a Configuration File to a Device on page 4 33 Clearing a Function from a Button If a button is not used for any function it should be unassigned To clear a function from a button 1 Open the RCP QE Panel Configuration ed...

Page 48: ...box 4 Use the Machine Control Level box to enter or select the machine control level to match the level that the machine control routing switcher has been assigned 5 Send the current configuration file to the device see Sending a Configuration File to a Device on page 4 33 Assigning a Machine Control Button If your master device controls multiple slave devices you need a machine control button to ...

Page 49: ...field must be the same for all linked remote control panels and the Panel Link Address field must be different for each remote control panel For More Information on operating linked remote control panels refer to the section Operating Linked Remote Control Panels on page 5 8 You may link RCP ME and RCP QE RCP NKM and RCP NKQ remote control panels together You cannot link the RCP NK1 with an RCP ME...

Page 50: ... virtual sources and destinations as defined in the NK VRC The Ultricore control system on which Ultrix and Ultricore Central Controller operate is a logical control system If the RCP QE is connected to an Ultrix router or Ultricore Central Controller virtual routing also known as logical routing must be enabled Additionally resource management may be implemented on the NK VRC to manage routing of...

Page 51: ...tor box to adjust the retry time in milliseconds according to the requirements of your routing switcher system see Table 4 6 4 Send the current configuration file to the device see Sending a Configuration File to a Device on page 4 33 Returning to the Home Menu You can use DashBoard to return to the Home menu if the RCP QE is not responding to button presses To return to the home menu 1 Open the R...

Page 52: ...ed in a configuration file When you have finished making changes to the configuration of the RCP QE you should save the configuration file and then add the location of this file to the File Navigator pane so that you can open it later Saving a New Configuration File To save a new configuration file 1 Select the Panel Configuration editor tab containing the configuration that you want to save 2 Cli...

Page 53: ... 33 2 In the Basic Tree View pane select the corresponding device 3 Click Send Configuration The Send Config to NK Device dialog box opens Any of the pages containing information that has been changed are automatically selected for sending to the device Figure 4 6 Send Config to NK Device dialog box 4 Select the pages that you want to send to the device Use the information Table 4 7 as a guide Tab...

Page 54: ...ide v02 5 In the Select Devices list select the device to which you want to send the current configuration 6 Click Send 7 In the Basic Tree View pane right click on the device and select Reload The device is reloaded with the new configuration ...

Page 55: ...the LCD buttons are as follows Breakaway warning indicator breakaway and source buttons Breakaway step indicator breakaway step button Crosspoint indicator crosspoint button Crosspoint layer indicator crosspoint layer button Protection indicator destination and protect button Navigation indicator menu navigation button For More Information on the display options for the RCP QE buttons refer to Set...

Page 56: ...to default To de select a breakaway Select another custom breakaway the default breakaway or a level button To de select a level Press the level button again Viewing the Breakaways Assigned to an RCP QE You can view the breakaways assigned to an RCP QE if a breakaway step button is assigned to the RCP QE The breakaway step button cycles to the next breakaway in the list each time it is pressed and...

Page 57: ...ing a Destination on page 5 5 If you have selected the Breakaway Reset check box the breakaway returns to the default breakaway after the switch is made If resource management is used the following may occur If the requested switch includes a resource the button will display a resource indicator as shown in Figure 5 1 Figure 5 1 Resource indicator for the source button LCD After pressing the sourc...

Page 58: ...lvo to a button on page 4 26 3 If a TAKE button is assigned to the menu press TAKE Using Category Index Mode This function is only available when connected to an Ultrix router or Ultricore Central Controller Category Index is a mode of operation Category Index mode allows the grouping of sources and destinations in a hierarchical tree structure similar to the breadcrumb user interface pattern foun...

Page 59: ...ess the panel lock key if assigned If a panel lock key is assigned to the RCP QE this key changes to LOCK On and the PROT Off key remains the same Protecting a Destination You can use a protect button to prevent switching of critical crosspoints by others The protect function ensures that the selected destination can only receive the selected source across the selected levels Once protected the se...

Page 60: ...page 4 4 2 Select the Configuration tab 3 In the Configuration section select the Clear Protect s check box 4 Send the current configuration to the device see Sending a Configuration File to a Device on page 4 33 Protects may be held by other remote control panels Each remote control panel attached to a routing switcher has to have its protects cleared separately Toggling Between Two Sources If a ...

Page 61: ...machine control on a particular port temporarily you can park the port by de assigning it To de assign a machine control port 1 Press the button for the machine control port that you want to park 2 Press DE ASIGN To unpark the machine control port Make a machine control switch De Assigning Resources De assigning resources can be done in two ways Route a different source to that destination that do...

Page 62: ... 5 3 Basic Tree View pane showing device with status alarm indication The status and alarms are also viewable in the Configuration tab of the Panel Configuration editor To view the status and any alarms for an RCP QE 1 Open the RCP QE Panel Configuration editor see Opening the RCP QE Panel Configuration Editor on page 4 4 2 Select the Configuration tab 3 View the status and alarms in the Alarms se...

Page 63: ...ly a single button is supported for any given MACRO A PROTECT will operate across linked panels to each linked panels current protect mode For example if a PROTECT is issued from a linked panel with a Protect mode of block_all but a linked panel has a Protect mode of block_others then the two linked panels will interpret the PROTECT function differently This may have unintended consequences It is ...

Page 64: ...e RCP QE RCP QE User Guide v02 Menus Menus and menu navigation buttons are only effective on the remote control panel to which they are assigned Macros Macros may be recorded or added across linked remote control panels ...

Page 65: ... stored in the RCP QE has been corrupted Try the following until the RCP QE responds Reset the RCP QE Send the default configuration file to the RCP QE Load the factory defaults via DashBoard see Loading Factory Defaults Using DashBoard on page 4 32 The RCP QE is not switching correctly The NK Series devices are not set up correctly to operate with or without virtual routing Use DashBoard to set u...

Page 66: ...6 2 Troubleshooting RCP QE User Guide v02 ...

Page 67: ... 1 1 0 0 1 1 0 0 1 1 0 0 1 1 0 0 1 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 1 1 1 1 0 0 0 0 1 1 1 1 0 0 1 1 0 0 1 1 0 0 1 1 0 0 1 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 1 1 1 1 0 0 0 0 1 1 1 1 0 0 1 1 0 0 1 1 0 0 1 1 0 0 1 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 Level 32 31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 Hexadecimal 5th chara...

Page 68: ...7 2 RCP QE Hexadecimal to Router Level Conversion RCP QE User Guide v02 ...

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