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About this Manual

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About this Manual

This user guide is intended for the technician installing the Forum 523/524
and putting it into operation. This will usually be the responsibility of your
Proximus agent, who will prepare the Forum 523/524 and hand over the
configured, operational system.

The information on

●

installing the Forum 523/524,

●

connecting terminals and putting them into operation, and

●

installing and configuring the software of components

is intended for these persons only.

Please note:

The Forum 523/524 may be installed and serviced by qualified
Proximus personnel only!

For users of the Forum 523/524, this manual provides useful information
with regard to routine tasks and procedures (e.g. configuring teams). In
addition, a list of frequently asked questions will help the user to detect and
eliminate faults that may arise.

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Summary of Contents for forum 523

Page 1: ...Forum 523 524 Mounting and Commissioning Manual ...

Page 2: ...rson responsible for your system or your retailer first Internet www proximus be pabx Forum 5000 and Forum 500 This user guide applies to the Forum 5000 and Forum 500 product families The Forum 500 product family comprises the Forum 523 524 Forum 525 526 and Forum 550 560 communications systems The Forum 5000 product family comprises the Forum 5500 Forum 5004 Forum 5008 and Forum 5012 communicatio...

Page 3: ... Technical Notes 27 Updating 28 Installation 29 Scope of Delivery 30 Safety Precautions 30 Mounting Location 33 Opening and Closing Forum 523 524 33 Interface Cards 37 Installing Interface Cards 38 Position of the Interfaces 39 Installing the Power Supply Unit 44 Mounting 45 Port Assignment Termination Cable Length 46 S0 Ports 46 Upn Ports 50 a b Ports 51 Actor 54 LAN Ports 54 WAN Port 55 ...

Page 4: ...8 Saving and Loading the Configuration 68 Preconfiguration 69 Remote Configuration 69 Codes for IP Configuration 71 Receiving System Messages as E Mail 72 Setting up an Internet Connection from Remote ISP Trigger Call 73 Loading SW Updates 73 Resetting the System Data 73 Basic Hardware Settings Switch 74 Configuration Examples 75 Forum 523 524 in Computer Networks 75 Introduction to TCP IP 76 Foru...

Page 5: ...atency and Packet Length 92 Voice Quality 93 Optimisation 95 Call Set up 96 Useful Services 96 VoIP Profiles for SIP 97 Voice Activity Detection VAD 99 Media Gateway MGW 99 Software MGW 100 MGW Interface Card 100 SIP Telephony 101 External SIP Connections 101 Internal SIP Subscribers 104 Forum IPhone 512 Forum IPhone 545 SIP Telephones 107 VoIP System Telephones 111 Device Properties 111 VoIP Syst...

Page 6: ...Location 130 PBX Networking 133 Connections 133 Point to Point Connection Technology 134 Protocol Q SIG or DSS1 134 Master Slave 135 L1 Clock 135 Point to Point Connection Lines 136 Direct Connection 136 Connection via an Active Transmission System 137 Connection via the Public Network 137 IP Network Connections 138 Connection via Q SIG IP 138 Connection via SIP tie line 139 Configuration 141 Bund...

Page 7: ...ys 154 PIN Code Telephony 155 Configuration 156 Implementation 156 Switch authorisation 157 Configuration 157 Implementation 158 Generating Your Own MoH Files 159 Team Functions 160 Introduction 160 Explanation of Keys 160 Team Configuration 162 Examples of Use 163 Executive Secretary Team 163 Three member Team 165 Unified Team 166 Toggle Team 167 Call Queue 169 Introduction 169 Activation of Queu...

Page 8: ...Exchange 178 Working with the Multi Company Variant 179 Company Telephone Book 179 Making Calls Between Companies 180 Billing Charges per Company 180 Configuring the PC Software 181 Browser for Forum CTI and Forum Hotel 181 Synchronising the PC Clock 182 Application Interfaces 184 Remote switching 184 Configuration 186 Applications 191 CSTA interface 193 Setting up TAPI Interface 195 LDAP Interfac...

Page 9: ...4 Telephony 205 PBX Networking 207 DECT 208 LAN 209 Internet 210 Forum Phone 515 525 535 Extensions and Accessories 212 Power Supply Unit 212 Key Extensions 212 Headset 216 Technical Specifications 217 Environmental Information 220 Index 221 Support 225 ...

Page 10: ...8 ...

Page 11: ...ling the Forum 523 524 connecting terminals and putting them into operation and installing and configuring the software of components is intended for these persons only Please note The Forum 523 524 may be installed and serviced by qualified Proximus personnel only For users of the Forum 523 524 this manual provides useful information with regard to routine tasks and procedures e g configuring tea...

Page 12: ...d to your communication requirements The need for an additional VoIP gateway Upn ports supporting DECT further S0 interfaces or more a b ports can be met by using one or more interface cards without changing the system The operating software is stored on a memory card CompactFlash This memory card can also be used to operate additional applications and programme packages the digital voice memory a...

Page 13: ... devices to Forum 523 524 analogue terminals to a b ports Euro ISDN terminals in accordance with DSS1to internal S0 ports A maximum of 8 a b and ISDN terminals with an external power supply can be connected Proximus system telephones Forum Phone 516 Forum Phone 526 and Forum Phone 536 as well as Proximus system telephones Forum Phone 515 Forum Phone 525 and Forum Phone 535 to Upn ports VoIP system...

Page 14: ...STA Services for Computer Supported Telecommunications Applications standards are supported for the purpose of integrating CTI applications Forum 523 524 also features an integrated browser based CTI application the Forum CTI The Forum CTI allow users to call up and use telephone func tions from their PCs Furthermore the Forum CTI Touch web application is a web based solution available for control...

Page 15: ...ndsets as system terminals with all the system telephone features are available for DECT telephony and handsets using GAP and CAP standards are also supported The handover between the RFPs also functions with handsets using the GAP standard Up to 4 calls can be made simultaneously via an RPF and up to 8 calls can be made simultaneously if an RFP is connected via 2 Upn connections The DECT network ...

Page 16: ... and SIP tie line Several communications systems can be networked via IP connections using Q SIG IP Low cost data connections can be used to network the communications systems of branch offices instead of ordinary permanent ISDN lines DECTover IP DECT networking via VoIP is another possible option for offices already extensively using VoIP telephony The Radio Fixed Parts RFPs are connected via net...

Page 17: ...524 and these handle the administration of IP addresses and name resolution for the client computers The Forum 523 524 provides Internet access for all connected PCs through a common IP address Only this address is externally visible in the Internet Network Address Translation NAT translates the local IP addresses of the client computers to the IP address of the Forum 523 524 This means that the w...

Page 18: ...S access This type of connection can also be made using an encrypted Internet data connection VPN Virtual Private Network Branch offices can also be linked via ISDN or VPN This means that two Forum 523 524 can connect their LANs either by dialling in on demand or using an encrypted Internet data connection You can query the internal phone book of the Forum 523 524 communica tions system via LDAP I...

Page 19: ... analogue devices with the call numbers 10 to 13 The Forum 523 524 is configured ready for use in Belgium Analogue terminals The dialling mode IWV or MFV is automatically detected All corded terminals ring if there are incoming external calls The password for the Administrator user is empty The system PIN for remote programmable call diversion for example is set at 0000 Authorisations The allocati...

Page 20: ...he Administrators group For more details on the configuration of user groups refer to the online help in the chapter entitled User Manager The following functions are delivered preset for user groups User group settings Function Authorisation Standard Admini strators Guests Service profile User Expert View Applications Costs Phone Book Forum CTI Forum CTI Busy lamp Forum Count Forum Hotel Forum AC...

Page 21: ...vate LCR LCR at call forwarding to extern VIP call PIN dial Announcement Announcement accept Intercom Dialout for other phone Instant connection Callback on busy Multiple seizure at the parallel terminal s Switch authorization Display phone number off intern Display phone number off extern Display phone number off on per connection Dial in incoming Pickup from group User group settings Function Au...

Page 22: ...arding to extern Call forwarding of MSN groups Call forwarding door call Indicate call forwarding after time parallel Call forwarding for other user Prevent call forwarding by other user Display Call forwarding via last forwarding last forwarding last forwarding Connection Call record Call record with beep External to external 3 party conference Park call MOH at external connections User group set...

Page 23: ...on Pickup protection Phone lock Intercept Lists Black lists empty empty empty White lists empty empty empty Special lists 1 1 1 Call filter 1 2 3 empty empty empty Manage intern call list Manage extern call list Manage busy call list Manage door call lists System phones Device busy All keys locked Programming function keys Program busy keys Menu and ABC keys User group settings Function Authorisat...

Page 24: ... Number of suppressed digits 0 0 0 Incoming basic amount 0 000 0 0000 0 0000 Outgoing basic amount 0 0000 0 0000 0 0000 Cost factor 100 100 100 Create costs Network RAS Callback off off off E mail notification Send E mails Forum ACD SV Agent can stop wrap up time Agent can activate pause Agent can login logout CSTA CSTA menu CSTA key CSTA data User group settings Function Authorisation Standard Ad...

Page 25: ...ist and call filter are not preconfigured and therefore not active If these lists are configured they can be activated for user groups A special list of emergency phone numbers is preset and activated The door opener can be opened from all terminals Door calls can be forwarded Every standard user can change the configuration of Forum 523 524 Every standard user can create a personal telephone book...

Page 26: ...ried with a standard e mail programme Users can disconnect existing Internet connections via the Web console of Forum 523 524 and from a system terminal if this function has been configured on this terminal Description Setting Forum 523 524 s IP address 192 168 99 254 Forum 523 524 s net mask 255 255 255 0 Forum 523 524 s Host name host Forum 523 524 s Domain name domain DHCP server Active in Dyna...

Page 27: ...N Settings Internet Functions Factory Settings on Delivery 25 You can change the IP settings in the Configurator Talk to the system admin istrator responsible for the existing LA N if you wish to do this ...

Page 28: ...opposed to the Forum 523 prior model You can also use these features as needed on an existing Forum 523 commu nications system You can thus purchase an upgrade licence When updating the software to release 9 you can use the new release 9 features without the extended range of functions An upgrade licence enables you to use the new release 9 features including the extended functions see table New f...

Page 29: ...h you load into the communications system when you update And a software container firmware extensions for certain terminal types which you only load after updating the communications system The firmware extensions contains software for the following terminal types If you are not operating any of these terminals you do not have to load the firmware extensions From release 9 the IP telephones Forum...

Page 30: ...ake note of the expected file name displayed Load the firmware extensions with the Browse and Load buttons 4 Optional Then open the System Licences page Load the license file Then a green tick mark should appear next to the Forum Upgrade entry in the Status column After updating as needed you can also load the online help file and the audio files for the additional programs Forum Voicemail and For...

Page 31: ...ly connect S0 to NTBA see S0 Ports starting on page 46 7 Plug power cord into power supply unit 8 Close Forum 523 524 see Opening and Closing Forum 523 524 starting on page 33 9 Switch on power supply Wait until the system is initiated takes about 2 minutes The system tele phone software is initialised automatically the display will then show the telephone s internal phone number Call an external ...

Page 32: ...al Intended Usage The Forum 523 524 communications system is designed to be connected to ISDN basic rate access multi terminal access or system access using the Euro ISDN protocol DSS1 The Euro ISDN basic rate access must be equipped with the Network Termination Basic Access NTBA of your network operator The Forum 523 524 is not designed to be used with other telecommunica tions access Incorrect u...

Page 33: ...ed by a licenced electrician to avoid danger to people or materials DANGER Dangerous voltage in device Pull the plug out of the power socket before opening the device and connecting any lines terminals or installing interface cards Failure to do so may cause danger to life from electric shock The Forum 523 524 does not have its own power supply switch To disconnect the Forum 523 524 from the mains...

Page 34: ... door opener connected to the actor port of the Forum 523 524 does not come into contact with the metal parts of the door Only devices which provide SELV Separated Extra Low Voltage may be connected to Forum 523 524 Proper use of authorised devices complies with this stipulation Only terminals which fulfil the technical requirements may be connected to the analogue ports Please see the chapter on ...

Page 35: ...erials and not near high frequency devices such as transmitters x ray equipment or any similar devices Connect the device to a separate 230 V power circuit and install a mains overload filter Opening and Closing Forum 523 524 Forum 523 524 is designed to be installed by the user Live parts should not be accessible to users or if they are accessible to users should be accessible only to a user usin...

Page 36: ...erminals provided here as sockets to externally mounted sockets e g UAE sockets for Upn ports IAE sockets for S0 ports and standard telephone sockets for a b ports You can plug these connecting sockets into terminals and do not have to switch off the device to do this To check the internal Light Emitting Diodes LEDs or connect telephone sockets terminals or network connections open the Forum 523 5...

Page 37: ...Pull the 3 pin AC cable out of the power supply unit 4 Press down the power supply locking device Pressing down the power supply locking device 5 It is only possible to open the cover further after the locking device has been tripped Push the cover back to approx 5cm beyond the protection plate Pushing the cover further back 6 Take the cover off from the bottom a ...

Page 38: ...his procedure in reverse order 7 Put the cover back on 8 Push the cover down as far as the protection plate 9 Lift the stop lever with an appropriate tool where necessary a Press the power supply locking device up again b Locking in the power supply unit 10 Connect the 3 pin AC cable to the power supply unit a b ...

Page 39: ...cover Interface Cards Forum 523 524 can be expanded through the use of interface cards Forum 523 524 has two slots for interface cards Please note Switch off the Forum 523 524 Pull the plug out of the mains power supply socket Never install or de install interface cards when the Forum 523 524 is switched on ...

Page 40: ...to identify The slots are not identical Interface cards can therefore not be used in all and any slots Please see the overview under Position of the Interfaces starting on page 39 for details Installing an interface card To install an interface card please follow these steps 1 Switch off the Forum 523 524 Open the device see Opening and Closing Forum 523 524 starting on page 33 2 To discharge touc...

Page 41: ... relevant connection blocks see also Position of the Interfaces starting on page 39 5 Close the cover of the device completely Switch on the Forum 523 524 Forum 523 524 s software can identify the type of interface card After installation the interface card must be individually configured before starting operations Once you have restarted Forum 523 524 you can view the interface cards status in th...

Page 42: ...e for DECT RFP Forum 523 525 Card 8 digital extensions 8 x Upn X Upn also usable for DECT RFP Forum 523 525 Card 2 S0 T0 6 digital extensions 2 x S0 and 6 x Upn X Upn also usable for DECT RFP S0 are internally externally switchable Forum 523 525 Card 2 S0 T0 6 analogue extensions 2 x S0 and 6 x a b X S0 are internally externally switchable Forum 523 525 Card 4 S0 T0 4 x S0 X S0 are internally exte...

Page 43: ...ssignment will be a combination of several of these diagrams Forum 523 525 Card 4 digital extensions 4 x Upn Forum 523 525 Card 8 digital extensions 8 x Upn Forum 523 525 Card 4 analogue extensions 4 x a b X Forum 523 525 Card 8 analogue extensions 8 x a b X Interface card Slot Features 1 2 Upn1 1 Upn1 2 Upn1 4 Upn1 3 Slot 1 Slot 2 Upn1 1 Upn1 2 Upn1 4 Upn1 3 Upn 1 5 Upn 1 6 Upn 1 7 Upn 1 8 Slot 1...

Page 44: ... extensions 2 x S0 and 6 x a b Forum 523 525 Card 4 S0 T0 4 x S0 Forum 523 525 Card 4 analogue extensions 4 x a b S0 1 1 Slot 1 Slot 2 S01 2 Upn 1 1 Upn 1 2 Upn 1 3 Upn 1 4 Upn1 5 Upn1 6 S0 1 1 Slot 1 Slot 2 S01 2 ab 1 1 ab 1 2 ab 1 3 ab 1 4 ab 1 5 ab 1 6 S01 1 Slot 1 Slot 2 S01 2 S0 1 3 S0 1 4 ab 1 1 ab 1 2 ab 1 4 ab 1 3 Slot 1 Slot 2 ...

Page 45: ...Interface Cards Installation 43 Forum 523 525 Card 8 analogue extensions 8 x a b ab 1 1 ab 1 2 ab 1 4 ab 1 3 ab 1 5 ab 1 6 ab 1 7 ab 1 8 Slot 1 Slot 2 ...

Page 46: ...out of the mains power supply 2 Take the cover off the Forum 523 524 see Opening and Closing Forum 523 524 starting on page 33 3 Pass the Velcro fastener through the recesses in the bottom of the casing 4 Put the power supply unit into the mounting recess on the right passing the Velcro fastener over the power supply unit 5 Pass the Velcro fastener through the lug ...

Page 47: ...f the Forum 523 524 to screw in the screws for attachment point B and insert the screws through the holes provided The Forum 523 524 will hang on the screws in attachment point A so you must leave a space of 4 mm between the screw heads and the wall 6 Tighten the Velcro fastener 7 Replace the cover and connect the power cable to the power supply unit see Opening and Closing Forum 523 524 starting ...

Page 48: ...hat the S0 buses each require a terminating resistor of 100 ohms at each end Check Is the terminating resistor switched on in the NTBA Forum 523 524 s software is used to switch on the terminating resistor You can adjust this setting when configuring the S0 ports in the Configurator on the Web console Connect S01 externally or S02 externally to the NTBA the default setting is S01 connected to mult...

Page 49: ...bus must not exceed 130 m Each internal S0 bus has a capacity of about 3 W The internal S0 buses enable point to multi point calls using the DSS1 protocol Euro ISDN To connect an ISDN telephone connect a pressure terminal connection to an IAE socket For the following example activate the Telephony Ports S0 Line termination option in the Configurator In the IAE socket 100 ohms terminating resistors...

Page 50: ... as well as between 2a and 2b are required Connecting several IAE sockets IAE ISDN wall socket German ISDN Anschluss Einheit If the S0 bus is coming from the Forum 523 524 leading to one or more IAE sockets the terminating resistors TR in the Forum 523 524 and in the most distant IAE socket needs to be switched on 2a 2b 1a 1b 1a 1b 2a 2b 1a 1b 2a 2b 1a 1b 2a 2b 1a 1b 2a 2b 1a 1b 2a 2b 1a 1b 2a 2b ...

Page 51: ...built in resistors are recom mended because the terminating resistor can be switched on or off with a mechanical switch The figure shows how to mount resistors in an IAE socket without switchable resistors You can add S0 ports by installing appropriate S0 interface cards in a slot These S0 ports can be switched between internal and external operating modes Pressure terminals are used for internal ...

Page 52: ...CT handsets e g Forum Free 565 575 or Forum Free 567 577 587 you will need the DECT base station Forum Base DECT If the DECT base station is connected to a Upn port four calls can be made simultaneously using the handsets If the base station is connected to two Upn ports eight calls can be made simultaneously Please note however that you can only make as many simultaneous external connections as t...

Page 53: ...or voice or data communication which use pulse dialling or devices which use pulse or DTMF dialling including analogue telephones G3 fax machines analogue modems 1 Upn port black wire red wire 8 7 6 5 4 3 2 1 system phone or base station ESC OK 5 8 2 3 6 9 0 1 4 7 ABC DEF GHI JKL MNO PQRS TUV WXYZ R ABC C i cable max 1000 m If you connect a base station to a Upn port four calls can be made simulta...

Page 54: ...be used with pulse dialling Modems The maximum transfer rate for analogue modems is 33 6 kBit s V 34 Music on Hold It is possible to connect a suitable external Music on Hold device If you are not using an external MoH device Forum 523 524 provides a preset internal MoH for which you can also use your own melody that you can replace in the Configurator of the Web console in the System Components m...

Page 55: ... when connecting the door intercom system The Doorphone module should be set to its factory setting In the Telephony Ports a b Change menu in the Configurator select Doorstation 2 wire as the Type Deactivate the Actor option if you want to use the Forum 523 524 actor port instead of the Doorphone relay to open the door The Doorphone intercom system has a number of bell keys to which you can assign...

Page 56: ... the Forum 523 524 as an IP router for connection to the Internet among other things Transfer rates and operating modes are switched automatically Auto Sensing function Connections requiring a crossover Ethernet connection cable are also automatically switched You can therefore also use an uncrossed Ethernet connection cable to connect to a hub or switch For VoIP application a switch device is req...

Page 57: ...ernal DSL modem and to an Internet router The most secure Internet port which is also separate from the LAN is a WAN port Transfer rates and operating modes are switched auto matically Auto Sensing function Connections requiring a crossover connection cord are also automatically switched Connect the ethernet port of the DSL modem to the Forum 523 524 s WAN port Forum 523 524 will operate the DSL m...

Page 58: ...set to the factory settings when the power is switched on again Depending on the System Common Synchronize Time setting date and time are set to the current values on the first outgoing call as provided by the exchange Please note Do not reset the Forum 523 524 by pulling the plug Actual configuration changes may be lost and reconnecting to a SIP provider may need a longer time Use the code number...

Page 59: ...stem needs to be mounted in earthed cabinets or cases Lines and cables connected to the communications system must only be laid inside buildings Connecting a b and Upn line outside of buildings is allowed if no internal S0 devices are connected Use a shielded Ethernet cable STP cable Shielded Twisted Pair cable to connect the Forum 524 Rack to a Local Area Network LAN The ambient temperature of th...

Page 60: ...ent from the Forum 523 524 Note The ISDN S0 port S0 ext int on the front panel may only be switched in one direction internal or external Using the port as internal S0 port requires a crossover Rx Tx patch cable Using the port as external S0 port requires a straight patch cable Dimensions Width 19 inch panel with flange for mounting in installation cabinet Height 3 U W x D x H 436 mm x 345 mm x 13...

Page 61: ...lled SLOT 1 and SLOT 2 Depending on the type of interface card used in a slot the correct metal screen has to be mounted Besides the default screen the following screens are available 4 fold interface cards Forum 523 525 Card 4 digital extensions Forum 523 525 Card 4 analogue extensions 8 fold interface cards Forum 523 525 Card 8 digital extensions Forum 523 525 Card 8 analogue extensions 1 2 3 An...

Page 62: ...interface card is inserted into the corresponding slot and the operating software has detected an interface card An LED will blink if an error condition was detected Scope of Delivery One communications system Forum 524 Rack One AC adapter with connection cable Connection cable for the ISDN S0 port V 24 patch cable connects V 24 card with front panel 1 CD 4 fold S0 interface card Forum 523 525 Car...

Page 63: ...ON Static charges can damage the electronic components of the Forum 524 Rack 3 Carefully plug the interface card into its designated slot Make sure the card is sitting firmly in the slot 4 Install the metal screen on the front panel Each interface card type requires a matching metal screen An overview of available metal screens can be found under Mounting Interface Cards starting on page 59 Verify...

Page 64: ...523 524 and authorise them to use certain system services carry out further system maintenance use PC supported telephony functions read out call charge information access the Forum 523 524 telephone book The Web console has an integrated online help function that offers compre hensive information on configuration and maintenance of the Forum 523 524 For the initial configuration you can connect t...

Page 65: ...Ethernet cable to do this If the DHCP automatic configuration is functioning it is possible to continue with step 6 2 Log on as a user with Administrator rights Setting the IP address in Windows 3 You will find the IP settings in Windows under Control Panel Network and Sharing Center Change adapter settings Windows 8 or under Start Settings Network connections Local Area Connection Open the dialog...

Page 66: ... see also Codes for IP Configuration starting on page 71 The PC s IP address must be in this network range Note Deactivate any connection via a proxy server which has been configured Open the Internet Explorer go to the menu Extras and open the Internet options dialogue box Select the Connec tions register and deactivate the Proxy Server Configuring the Forum 523 524 Preparing the Configuration Be...

Page 67: ...r you can also start the Web console by entering the DNS name The DNS name in the factory setting is host domain You can change this in the Configurator Network LAN menu 2 The Forum 523 524 Web console is started During initial configuration you have to update the system software first Click the Browse button Select the system software file that is stored on the PC bin Confirm with Load The update...

Page 68: ...e initial configu ration enter your user name Administrator password for the initial configuration leave this box blank 5 Confirm this by clicking on OK 6 When you first commission the system you have to update the system software Upload the system software file The communications system will then reboot The login page is displayed again ...

Page 69: ...y Make a note of the password and keep it in a safe place Since release 8 the communications system Forum 523 524 distinguishes between safe and unsafe passwords A safe password consists of at least eight characters at least one capital letter one small letter and one cipher at least one special character _ german umlauts do not match these criteria 8 Confirm your input with Apply Then the EULA En...

Page 70: ...notes on using the Configurator and configuring Ports Users and User groups in the online help Click on Help in the menu bar or click on TOC to activate an overview of help topics Tip Often a yellow exclamation mark symbol appears upon the first time commissioning Click on this symbol to obtain information on necessary configuration steps or on the communications system status Finishing the Config...

Page 71: ...524 Internet functions first ask the responsible system administrator for details of the customer s LAN prerequi sites Remote Configuration The Forum 523 524 configuration can be edited or updated by the Proximus Customer Service Centre via a remote access connection ISDN RAS or via an Internet connection reverse ssh tunnel In the factory setting on delivery two Proximus Remote Service Centre tele...

Page 72: ...or this type of connection the Forum 523 524 communications system utilizes your Internet account Establishing an SSH connection via this Internet account must be allowed for this purpose The manual activation of the remote configuration activates the DTMF evalu ation for the next voice call You can add additional phone numbers for remote configuration on the configurator s Telephony Extended Remo...

Page 73: ...er to the chapter entitled Configuration Examples starting on page 75 where interaction between the Forum 523 524 communications system and a LAN is explained Forced Logoff of Another User by the Administrator If the user Administrator logs in and another user with administration rights is already logged in then the administrator can forcibly log the other user off in order to configure This funct...

Page 74: ...tory setting is 0000 Receiving System Messages as E Mail Important events and errors are kept by the Forum 523 524 in an internal log book the error store To inform or alert the system administrators entries in the log book system messages can be sent via e mail In order not to notified of every error the administrator can define corre sponding log filters in the Configurator the Diagnosis Log Fil...

Page 75: ...ee Brief Guide to Initial Configuration on page 63 The terminal software is part of the Forum 523 524 software or firmware addons and is automatically loaded into the terminals via the Forum 523 524 if the software version in the terminal is different from the terminal software stored in the Forum 523 524 For further information refer to the online help documentation under the item System Firmware...

Page 76: ...tings proceed as described in the following paragraphs 1 Switch off the Forum 523 524 by disconnecting the power plug 2 Remove the cover see Opening and Closing Forum 523 524 CAUTION Static charges can damage electronic devices Observe the regulations regarding electrostatically sensitive components 3 The basic settings switch is designed as a key switch The location of the switch can be found in ...

Page 77: ... PC the Forum 523 524 central telephone book and your personal telephone book as well as to the company telephone book if the multi company variant is activated In addition the Forum 523 524 can be used as an Internet access server RAS access can also be implemented using the Forum 523 524 which enables the integration of external staff in the LAN In this chapter you will find several examples of ...

Page 78: ... addresses in which the first three numbers are the same and the last number is uniquely assigned to a specific device in the LAN On the Internet unique addresses assigned by a special organisation created for this purpose are used Within a LAN you can use addresses which are not unique world wide Server configuration in the LAN Forum 523 524 Functions No IP server present Forum 523 524 functions ...

Page 79: ...pply information on the names and IP addresses for which it is responsible For all other information a DNS server contacts other DNS servers For the establishment of every connection from the workstation it is possible to give either an IP address or a name that a DNS server resolves into an IP address Note For further explanations of technical terms refer to the Glossary on the CD supplied Forum ...

Page 80: ... have a name which is displayed in the network environment These NetBIOS names can differ from the DNS names assigned to the workstations by the Forum 523 524 The Forum 523 524 is not visible in the network envi ronment Internet Access If access to an ISP has been configured on the Forum 523 524 the Forum 523 524 can be operated as an Internet access server without any additional configuration of ...

Page 81: ...data connection A prerequisite is the permanent internet access of the Forum 523 524 As an alternative the ISP trigger call can be configured To secure the data connection the protocols PPTP and IPSEC are available PPTP encryption is optional The necessary IP settings are transmitted by the Forum 523 524 on estab lishment of the connection The computer that has dialled in has access to all service...

Page 82: ...ge the DHCP server to static address assignment in the Network DHCP menu to enable the Forum 523 524 for example to configure connected VoIP system tele phones In certain cases you have to restrict the DHCP function of the IP enabled server to ignore the MAC addresses for such terminals Dynamic Address Assignment for Specific Devices In addition to the static address assignment you can also use dy...

Page 83: ...t link this name on the server with the IP address used by the Forum 523 524 For further information refer to the server documentation Note To access the Forum 523 524 under the same IP address after a restart you must specify this IP address permanently on a DHCP server On a DHCP server it is possible to link the MAC address of a network card with a specific IP address You will find details in th...

Page 84: ...gned to an external computer dialling in and enter it in the Configurator Network RAS PPTP IPSEC ISDN menu under Address Range RAS access by the Forum 523 524 in a LAN with an IP server The user account administered by the Forum 523 524 with which dialling in is permitted only allows the establishment of direct and anonymous TCP IP connections such as HTTP FTP or SMTP connections If you additional...

Page 85: ...ork settings of the work station Branch Link You can use the Forum 523 524 to interlink two LANs via ISDN or via an encrypted VPN connection Virtual Private Network In case of a VPN connection both Forum 523 524 systems use an Internet connection to transfer data For encryption the protocols PPTP Point to Point Tunneling Protocol and IPSec Secured IP can be used In case on an ISDN connection you c...

Page 86: ...eb pages Name resolution via broadcasts is not possible If you wish to use the LAN to LAN link to access files and printers in the Windows network you need an IP enabled server that administers the name resolution for the Windows network As the IP address range you can select one of the 256 class C subnetworks designed for local LANs Select a class C sub network in the range from 192 168 0 0 to 19...

Page 87: ...onfirmation of dialling in or hanging up Requesting Web pages is not a connection orientated service When the Web page has been loaded completely the TCP IP connection is cleared If you do not request further Web pages the Forum 523 524 automatically releases the connection to the Internet after a certain specifiable duration It is possible to call up Web pages simultaneously from several worksta ...

Page 88: ...r visible in the Internet on a workstation Certain protocols cannot be used when NAT is being used This affects protocols with the following properties IP addresses are transported in the useful load e g NetBIOS over IP or SIP The protocol requires an active inward directed connection establishment e g ICQ The protocol will function without TCP UDP port numbers e g ICMP or IGMP The Forum 523 524 N...

Page 89: ...o communi cation networks into a single communications network can provide consid erable savings The Forum 523 524 gives users all the features of system telephony through its use of an IP based protocol Furthermore the standardised SIP protocol can also be used on the intranet The control of the data connections used makes it possible to define exactly the voice and service quality VoIP telephony...

Page 90: ...ew possibilities However joint usage of existing network infrastructure may also cause conflicts with IP address configuration via DHCP for example for details see Start Procedure starting on page 114 You should therefore always plan the use of VoIP in the Intranet together with your network administrator In order to avoid possible conflicts please also note the information under Fundamentals star...

Page 91: ...n page 100 3 Call up the Configurator and go to the page Telephony Ports Slots Click on the corresponding slot Under Configured select MGC VoIP Optional enter an IP address from the Forum 523 524 IP network which is not being used such as 192 168 99 253 under IP Address Configured Click on Apply 4 Call up the Configurator and go to the page Telephony Trunks SIP Provider If your SIP provider is not...

Page 92: ...of the SIP account to the internal numbers on the page Telephony Call distribution Incoming Internal SIP Telephony SIP telephones connected via LAN or SIP telephony software on LAN work station computers can also be operated with the Forum 523 524 1 Install a Media Gateway card see MGW Interface Card starting on page 100 2 Call up the Configurator and go to the page Telephony Ports Slots Click on ...

Page 93: ... help page under Type A configuration dialogue of SIP telephony software 7 The number of simultaneously active SIP registrations is limited However it is possible to register several SIP terminals for a specific SIP user resp a specific SIP call number The number licenced can be viewed on the System Licences page The number of SIP telephones currently licenced can be determined on the System Info ...

Page 94: ...le Specific components can also be optimised for example by using a modern switch which evaluates the TOS byte of IP packets by replacing unreliable connections or by using a separated VLAN for VoIP Latency and Packet Length For technical reasons there is always a delay latency between the recording of voice data via the microphone and playback via the receiver Voice data is recorded for a short p...

Page 95: ...ality depends on various factors It is possible to optimise voice data transmission on an existing network using the available configuration settings Measuring the network quality may also help The following comparison provides a guide to voice quality with specific quality levels Required bandwidth kbit s with respect to Packet Length and Codec Packet Length ms G 711 not compressed G 729A approx ...

Page 96: ...ot the data packet s byte count is relevant in making this selection Duration 30 ms optimal transmission Duration 40 60 ms one quality level depreciation Duration 60 ms two quality levels depreciation The achievable voice quality also depends on the packet propagation delay and the packet loss between the terminals involved These parameters can be determined using the ping programme Note Measureme...

Page 97: ... a modern switch component Selective forwarding of ethernet packets Layer 2 switching avoids collisions Modern switch components also evaluate the TOS byte of IP packets thereby providing the optimal prerequisites for VoIP telephony Note The Forum 523 524 uses a TOS byte Type of Service value of 0xB8 for IP packets with VoIP data This requests Minimise Delay and Maximise Throughput for IP packets ...

Page 98: ...ple when accepting a call on an IP telephone headset users should wait about one second before answering Useful Services The type of data compression used for VoIP prevents these types of connec tions from using certain services Take these notes into account especially if you want to use connections made via Q SIG IP or SIP ISDN data services can not be used Faxes can only be sent using the uncomp...

Page 99: ...ions system e g to limit bandwidth based on the VoIP profile activated for the connection or for the terminal Please note that the negotiation regarding codecs supported also takes place for connections between SIP terminals and other terminals subscribers For example the Forum 523 524 communica tions system uses a pre defined codec list for a connection between a SIP terminal and a TDM port IP sy...

Page 100: ...t directly supported by the Forum 523 524 communications system You can load the extended list of codecs as a description file in the Configu rator of the Forum 523 524 communications system on the System Compo nents page The extended codec list is also a part of data back up Note You can obtain the extended codec list as a description file from your Proximus agent This file should not be edited w...

Page 101: ...ducing the required bandwidth This option must be deactivated if you want to assign the profile to a SIP trunk and if you have set the G 711 codec Note If you want to allocate the VoIP profile to a Forum IPhone 512 Forum IPhone 545 IP system telephone the Voice Activity Detection option should be deactivated for all codecs Media Gateway MGW The Media Gateway transforms VoIP voice data into PCM aud...

Page 102: ... page 100 The Media Gateway function Software MGW is used preferably for connec tions with the G 711 codec even if a MGW interface card is installed MGW Interface Card A Media Gateway interface card providing 8 simultaneously usable Media Gateway channels is available for Forum 523 524 Technical Data The MGW interface card is connected to the internal ethernet switch via the slot No external ports...

Page 103: ...524 communications system supports configu ration of standard SIP lines with one call number for each as well as extension capable SIP DDI lines with base call number and extension Furthermore internal SIP subscribers SIP telephones or SIP telephony software are also supported see also Quick Start External SIP Line starting on page 89 and Internal SIP Telephony starting on page 90 External SIP Con...

Page 104: ...n to the SIP registrar before you can use SIP telephony Use the Forum 523 524 to manage important information for the registration user name and password of one or more SIP accounts It is possible to make several calls simultaneously using a single SIP account A SIP connection causes constant Internet data traffic so do not use SIP with Internet access which is paid for according to the time used ...

Page 105: ... Route menu into the route configuration You can use a network provider rule to specify the routing of numbers within a specific range to use SIP telephony as a preference see also PBX Networking under Configuration starting on page 141 You can configure SIP connections in the Configurator on the pages Tele phony Trunks SIP provider and Telephony Trunks SIP trunks Enter the technical attributes of...

Page 106: ...ces are occupied currently the SIP subscriber can only make emer gency calls Note If the technical log on is not successful due to an incorrect user name or incorrect password the SIP subscriber cannot establish any connections no emergency calls either When a SIP subscriber logs off when terminating the programme for example the associated licence will become available immediately A licence is al...

Page 107: ...523 524 must always be used here A STUN server Simple Traversal of UDP over NAT or a SIP proxy is not required because internal SIP subscribers on the LAN are directly connected to the Forum 523 524 Switch these functions off if possible With a SIP terminal you can enter an international phone number with a leading plus When you enter a call number in the E 123 format the plus char is substituted ...

Page 108: ...mber display for CLIP Parallel connection of multiple SIP subscribers SIP subscribers must be logged on under the same user identification Enquiry toggling call waiting three way conference reject Operation or feature must be available on the SIP telephone or in the SIP software Call transfer before and during a call operation must be available Blind Transfer SIP only forwarding an incoming call w...

Page 109: ...hone 545 SIP telephones with the Forum 523 524 communications system The general commissioning takes place in the Configurator of the Forum 523 524 communications system with the following steps 1 Add a new entry under Telephony Devices VoIP Phones Enter a call number and select the telephone type as Forum IPhone 512 Forum IPhone 545 Optionally enter the MAC address and the IP address of the Forum...

Page 110: ... from the TFTP server of the Forum 523 524 is received as a part of the DHCP answer Now the Forum IPhone 512 Forum IPhone 545 reads in the configuration files from the TFTP server This includes a generic configuration file and a device specific configuration file for the given MAC address During this process the Forum 523 524 communications system transfers all settings and by this it configures t...

Page 111: ... Forum IPhone 545 DHCP The address and device configuration is transferred from the Forum 523 524 communications system to the Forum IPhone 512 Forum IPhone 545 SIP phone using the DHCP protocol You can configure the necessary address settings while adding a device entry under Telephony Devices VoIP Phones differently You can enter the MAC address of the Forum IPhone 512 Forum IPhone 545 manually ...

Page 112: ...e described difference in the DHCP answer is activated The TFTP server of the Forum 523 524 communications system will serve up to 60 concurrent data transfers To avoid overloading the TFTP server e g after a power failure additional devices may get an IP address from the DHCP server with a delay The allocation of IP addresses will restart if the TFTP server indicates the end of the overload situa...

Page 113: ... Forum IPhone 535 system telephone This system telephone can be extended with up to three key extensions Forum 500 Keypad Paper FP 525 535 or Forum 500 Keypad Display FP 535 Forum IPhone PC This VoIP software offers the functionality of an system telephone using Windows executable software see Forum IPhone PC starting on page 118 This software also provides local answering machine functionality an...

Page 114: ...al terminals and external connections is exchanged between the VoIP system telephone and the communications system During a call between two VoIP system telephones call data is exchanged directly between the two VoIP system telephones During the device s start procedure the IP address is configured and the device software is requested via the DHCP and TFTP network protocols VoIP System Telephone C...

Page 115: ...HCP requests from the VoIP system telephones With a Linux DHCP server programme you must for example include the following lines in the system file etc dhcpd conf group deny booting host 192 168 11 12 hardware ethernet 00 30 42 00 11 22 Every DHCP service programme has similar options You may need to reserve a free IP address for each VoIP system telephone You will find more details in your DHCP s...

Page 116: ...imes be useful to understand a VoIP system telephone s start procedure Examples A complex DHCP address assignment prevents the operation of the Forum 523 524 s DHCP server within the LAN A VoIP system should be operated with a non broadcast capable IP connection This may be an RAS connection a VPN connection or another type of routed connection An external DHCP server can also control a VoIP syste...

Page 117: ...er 8100 for registration 5 The VoIP system telephone creates a TCP connection to the supplied IP address port number combination and sends a registration query The Forum 523 524 checks the MAC address sent with the registration and confirms the registration request if the VoIP system telephone is listed in the menu Telephony Devices VoIP Phones The keep alive time port number 8101 for telephony si...

Page 118: ...ple when you wish to connect a VoIP system telephone at a distant location via router This local configuration is saved permanently in the non volatile memory of the VoIP system telephone To change the local configuration use an additional programme the Java based IP Phone Configurator Note Java programmes can be run on all common operating systems To execute Java based programmes you must install...

Page 119: ... VoIP system telephone has already been assigned an IP address 3 Enter the MAC address of the VoIP system telephone You will find the MAC address on the underside of the device Click on List configuration The status bar at the bottom edge of the programme window displays list OK 4 Change the desired settings under Configuration of the IP Phone Click on Reset configuration to activate the standard ...

Page 120: ...t Gateway Click on the Delete button to remove the optional parameter SYSLOGD For monitoring purposes VoIP system telephone messages can be sent to a Syslog server Activate the yes option and configure the SYSLOGD IP address and SYSLOGD port settings to activate this function VLAN Expert option do not change the no setting in standard cases To improve transmission security or to enforce security g...

Page 121: ...puter requires a full duplex enabled sound card as well as a suitable headset for audio recording and playback You will not need a licence to install Forum IPhone PC but you will require a licence to operate it with the Forum 523 524 Unit licences enabling the simultaneous operation of a certain number of Forum IPhone PCs are available The licences are activated in the Forum 523 524 s Configurator...

Page 122: ...x hexadecimal digits into the Device ID field This device ID is not a MAC address so overlapping with existent MAC addresses is possible The device ID is configured in the Configurator on the Telephony Devices VoIP Phones page 3 Confirm with OK Notes VoIP system telephony requires an active IP connection to a workstation computer If a Firewall is installed for your workstation computer you may nee...

Page 123: ...Networks Corporation Properties DECT Base Stations DECT base stations can be connected to the Forum 523 524 via Upn accesses or via network TCP IP These DECT base stations are available for the type of access selected Upn DECT Forum Base DECT indoor v2 Access via Upn with lines up to 1000 metres in length integrated antennas 4 voice channels 8 when using 2 Upn accesses Forum Base DECT outdoor v2 l...

Page 124: ...e start sequence IP DECT NG New Forum Base DECT IP indoor v2 Access via shielded CAT5 Ethernet cable STP cable Shielded Twisted Pair cable with up to 100 metres of cable from the last Ethernet switch integrated antennas 8 voice channels Forum Base DECT IP outdoor v2 like the Forum Base DECT IP indoor v2 mounted outside enclosed areas IP55 external antennas Forum Base DECT IP WLAN indoor v2 Access ...

Page 125: ...ted to a CAT5 Ethernet cable with a 10 100 Base T Power is supplied either via Power over LAN IEEE 802 3af or via an additional power supply unit A base station of the type Forum Base DECT IP outdoor can only be supplied via PoE Please note The WLAN function of the Forum Base DECT IP WLAN indoor is activated only when connected to the 100 Base T DECT terminals offer all system telephony features D...

Page 126: ...ge to determine the DECTover IP Manager In standard cases leave the Mode in the IP address from the system DHCP server setting Select the desired DECTover IP base station with the MAC address IP address setting Confirm with Apply If the Forum 523 524 s DHCP server is not configured for static address assignment you first need to configure the IP address of the DECTover IP Manager with the help of ...

Page 127: ...Forum 523 524 Dual Operation Simultaneous operation of base stations via Upn access and base stations via Ethernet access is possible with the Forum 523 524 Transparent handovers for example are only possible when between DECT base stations using the same access technology When switching over to a DECT base station using different access technology a DECT terminal automatically re establishes a co...

Page 128: ... second cluster for DECT base stations of a second location Setting up the WLAN Function The Forum Base DECT IP WLAN indoor v1 v2 DECTover IP base station provides the additional function of a Wireless LAN Access Point WLAN AP WLAN refers to data transfer by means of radio waves in accordance with the IEEE 802 11 standard This standard enables a wireless connection to be made to an Ethernet networ...

Page 129: ...ations in theForum 523 524 s Configurator Go to the DECTover IP Manager s Web Configurator 2 Configure a system and select a suitable country setting 3 On the WLAN Profiles page configure at least one set of settings see below under Setting up a WLAN Profile Note down the password you have used Pre Shared Key so that you will be able to use it again later when setting up wireless user terminals or...

Page 130: ...ngs with OK You can use one profile for multiple DECTover IP base stations You can now use the WLAN function of your WLAN enabled DECTover IP base stations and set up the user terminals as required Setting up a WLAN Profile The WLAN function of the Forum Base DECT IP WLAN indoor v1 v2 DECTover IP base station also includes such rarely required features as networks for large company premises or air...

Page 131: ...on in Windows for example For standard operation you should leave the following settings at their default values VLAN Tag at 0 Off Beacon Period at 100 ms DTIM Period at 5 RTS Threshold at 2347 Off Fragmentation Threshold at 2346 Off and Interference Avoidance on Off Tip If you are using only modern WLAN cards with 802 11g you can further speed up data transfer by configuring the setting 802 11 Mo...

Page 132: ...Length setting at 256 Bit and the Distribution Interval setting at 120 seconds You will not usually need the settings for WME or for configuring Multiple SSIDs for standard operation Tip If you are running an Internet Cafe without using powerful encryption you should for the sake of your customers security prevent them from being able to access each others computers Activate the BSS Isolation opti...

Page 133: ... the OM_Configurator jar file Note You need a Java runtime library to be able to run Java programmes If you don t have one installed you can download the installation programme from the http www java com web site OpenMobility Configurator 2 To log in to the dialogue you enter Forum Base DECT IP v2 und Forum Base DECT IP User admin Password Admin For RFPs in factory configuration which are never co...

Page 134: ...try field OMM port number Leave the default setting on 16321 PBX IP address IP address of the Forum 523 524 PBX port Leave the default setting on 8099 5 Under TFTP server address enter the IP address the operating software is to be downloaded from This will usually be the communications system s IP address Leave the TFTP file name setting on the default setting ram ip_tel ip_rfp cnt or ng_ip_rfp c...

Page 135: ... Q SIG or DSS1 protocol or IP connections Q SIG IP or SIP tie line protocol for TK system networking Note If you do not need the features of PBX networking the simplified configuration is sufficient in most cases For this purpose assign the preconfigured truck group bundles Multi terminal access or System access to the ports The precon figured route called External trunk now makes it possible to s...

Page 136: ...or DSS1 The Q SIG protocol designed for ISDN point to point connections is the pref erable choice as the transmission protocol alternatively the DSS1 protocol designed for ISDN dial up connections in the Euro ISDN can be used Certain PBX networking features can only be used with the Q SIG protocol however In particular the connection designation as internal or external call and also the name of th...

Page 137: ...L1 protocol slave adopts synchronises to this clock When planning a PBX networking scheme you must make sure that the L1 clock propagates from a master via a number of PBXs Example propagation of the L1 clock If more than one port with the setting L1 Type Slave is configured on an Forum 523 524 and the setting L1 sync possible has been activated then one of the ports is automatically defined as th...

Page 138: ...n can be used for distances up to 1 000 metres Normally one PBX is the protocol master for all three layers and the other PBX is the protocol slave for all three layers Direct connection Use the RJ45 jacks on one of the external S0 ports for an S0 connection between two Forum 523 524s You can use the corresponding pressure terminals for S0 ports on interface cards Wiring of a direct connection Not...

Page 139: ... itself gets its L1 clock either from the network operator or from a clock generator connected by wire Connection via the Public Network Point to point connections via the public network of a network operator can be used for bridging distances beyond 50 km Due to the long distance involved for technical reasons it is not possible to synchronise the L2 protocol Consequently the public network is no...

Page 140: ...nnection and the compression method used A multiple S2M point to point connection is simulated for each Q SIG IP bundle This means that 5 virtual D channels and up to 120 voice channels are available The Media Gateway Card channels are used for Q SIG IP see MGW Interface Card starting on page 100 Q SIG IP connection data are subject to codec compression please refer to Voice over IP VoIP chapter r...

Page 141: ...cations system supports connections using a SIP tie line for TC system networking A SIP tie line is a SIP line which requires no login which can establish multiple call connections simultaneously No SIP provider is required for establishing the connection via SIP tie line The number of simultaneous conversations possible will depend on the capacity of the network or internet connection and the com...

Page 142: ...r Protocol Configure the IP address of the other system the port number to be used the same port number at both end points the number of possible call connections Select a VoIP profile for codec selection Please note the corresponding help topics in the online help Forum 523 524 En bloc dialling only is supported with a SIP tie line as with other SIP connec tions To establish a call connection you...

Page 143: ...d to the C bundle One S0 point to point connection Q SIG IP line SIP tie line to PBX 3 which is assigned to the E bundle Note A line or a bundle cannot be seized directly It is always performed indirectly via a route Routes A route is a group of bundles enabling a connection in one direction If the first bundle of a route is fully utilized the next bundle is seized bundle overflow One bundle can a...

Page 144: ...ne of the bundle and the criteria business or private call booking numbers for evaluating call data Numbering A user can seize a particular route by pre dialling a specific code digit With this open numbering a user must always dial this code digit and then the telephone number in order to reach a party in another PBX If none of the telephone numbers in your PBX network occur twice you can also co...

Page 145: ...sible You can display the connection status of the lines at any time in the Configu rator menu System Info Telephony Trunks You should check this in particular after making changes to a configuration to see whether all the lines used for system networking are operable Not all options of some Q SIG are supported by the Forum 523 524 for example callback on busy within the Q SIG network or route opt...

Page 146: ...le the route to be reseized Due to their hardware properties not all S0 ports of the Forum 523 524 can be fully used for TK system networking Depending on the type of system some ports can only be operated in the L1 Master mode or the L1 Slave mode The external S0 ports can be set according to the following table Legend S Slave M S Master Slave Note The S0 ports on extension cards can be operated ...

Page 147: ...ectory entries are in the international format When networking communications systems with locations in different local areas or in different countries The E 164 conversion analyses an international call number The analysis divides the call number into multiple parts the international area code the local area code the access call number and if necessary the extension The call number is respectivel...

Page 148: ...undle The prefixed zero is not necessary Confirm with the Apply button 4 Call up the Telephony Trunks Route page Check whether the Type setting for the used routes is set to Private or Business For routes of the type Internal the E 164 conversion is not active The Q SIG bundle used for networking communications systems cannot be used with the E 164 conversion feature Please keep in mind that the d...

Page 149: ...l call number Direct Dialling DDI 999 company extension Code for the External trunk route 0 Number dialled Number actually used 0003311234567 foreign country Paris 003311234567 The code for the route is not transmitted via ISDN SIP DDI 00032501234567 domestic Bruges 0501234567 The international area code is replaced with a 0 0003221234567 domestic Brussels 021234567 The international area code is ...

Page 150: ...en external and internal call numbers can only be done using the E 164 conversion Number Handling with E 164 and Lists Black List White List etc The combination of E 164 numbering scheme and black white special lists requires explicit duplex triplex handling of numbers in all eventually possible formats Example 0 6104 1234 0 030 6104 1234 0 0049 30 6104 1234 All these possible formats can be diall...

Page 151: ...ilities is nonetheless helpful for the following explanations Call Forwarding Name Description Call forwarding immediately CFU Immediate and unconditional call forwarding Call forwarding on busy CFB Call is forwarded only if user is busy Call forwarding after time CFNR Call forwarding is only executed after a definable time interval Call Diversion CD Is manually executed upon an incoming call from...

Page 152: ...ayed or the first call forwarding user in a chain displayed The Via call number is however only displayed when the call number display is activated for the forwarding user Note When call forwarding to the Forum Voicemail voicebox programme the Via call number is evaluated in order to determine the owner of a voicebox The last call forwarding user is used no matter what the user group setting When ...

Page 153: ... and call signalling is continued Note The call forwarding history cannot be transmitted via Q SIG connections Chain detection is also deactivated when forwarding via the voice portal programme Forum Auto Attendant Virtual Call Numbers A virtual call number is not assigned to any terminal You always also enter an internal or an external destination call number directly when configuring a virtual c...

Page 154: ...pective call forwarding For this you need to activate the Call forwarding of members possible option for the desired hunt group on the Telephony Groups Hunt Groups page The call forwarding history is forwarded to multiple users and continued separately respectively When a call forwarding loop is detected for a user no further call signalling takes place for this user This user is not called in a p...

Page 155: ...xternal call number of the internal user is transmitted If the call is originally initiated by an external user this user s external call number can be transmitted using the CLIP no screening feature If CLIP no screening is not available the external call number of the last forwarding user is transmitted Information on the Update It is possible to convert the configuration of an earlier firmware v...

Page 156: ...e touch dialling and pickup functions You can set up busy keys on the system phone authorisation Program busy keys as well as in the Configurator on page Telephony Devices System phones When configuring a key on the system phone in the Type list select the feature entry and the key type Busy lamp Phone No busy indication of one single internal number or Busy lamp Device busy indication for the lin...

Page 157: ...ed for busy key signalling If this line fails it can take a few minutes until the dynamic subscriber list is updated Note The call number busy busy key function is the only one supported for PBX system networking The device busy busy key function is not supported by PBX system networking PIN Code Telephony The users in a company normally use the existing terminals primarily for company related com...

Page 158: ...pply You can also use the Standard user group or the External trunk standard route for the PIN Code Telephony feature If you configure a special route you must also enter a seizure code for this route Telephony Trunks Route menu setting Code Activate the PIN dial user group option for all terminals which are to have the PIN Code Telephony feature available to them This can also be the Guests user ...

Page 159: ...terminal for a single call The user switching can receive a charge notification at the end of the call A typical application is the guest telephone in a hotel the concierge on duty activates external dialling for a guest when desired When the call is finished the concierge is informed of call duration and relevant charges with a brief information display Configuration You can configure the Switch ...

Page 160: ... Implementation A hotel guest would like to make an external call You fulfil this wish with the following steps 1 Call the main menu on your system terminal Select the 6 Connections 6 Switch auth option Enter the internal call number of the terminal where a temporary authorisation switch is to take place Confirm with the OK key Select the On option and confirm with the OK key If the terminal to be...

Page 161: ...aw This coding is required for the Forum 523 524 and can be set in the Sound Recorder when you save the file under Format CCITT A Law and Attributes 8000 Hz 8 bit mono The maximum allowable size for a MoH file is 640 KB approx 80 sec play time The MoH capacity can be subdivided in a maximum of 5 files These files can be used for different companies or for internal and external calls Note If you do...

Page 162: ...he required features Explanation of Keys The team functions are programmed on the call keys of the Forum Phone 516 526 536 Forum Phone 515 525 535 and Forum IPhone 525 535 telephones Depending on the terminal different numbers of call keys are available Number of available call keys Telephone Number of keys Forum Phone 515 One key with a display five keys without a display Forum Phone 516 One key ...

Page 163: ...diversion to another telephone Calls made via a team key are signalled to all terminals with a trunk key that has been programmed with the same number For Forum Phone 525 or Forum Phone 535 with an additional key extension Forum 500 Keypad Paper FP 525 535 36 additional keys without a display Up to three of these key extensions can be used with a Forum Phone 525 Forum Phone 535 Forum Phone 526 or ...

Page 164: ... of its terminals then all members of the support department can receive and manage calls and use the substitute function Team keys for example can be used to create a project group within a department Calls from customers of this group can then be answered by any team member who is not busy The team members can call each other by the team keys Direct call keys for example can be configured at a t...

Page 165: ... Phone 525 system telephone and the executive has two one of which is used as a parallel tele phone in a sofa suite Example executive secretary team Line Seizure The secretary can be reached on the call number 11 trunk key TrK 11 secretary s office The executive can be reached on the call number 10 trunk key TrK 10 exec utive s office He can also answer calls from his parallel telephone In additio...

Page 166: ...alls to one s own call number are signalled acoustically on the following telephones Call number 11 on the secretary s telephone Call numbers 10 and 12 on the executive s telephone Calls for the other team member s call number are indicated by an optical signal on one s own telephone flashing trunk key LED The parallel telephone will indicate calls only by an optical signal Time delayed acoustic s...

Page 167: ... team this call number is programmed as a team key e g TK 10 on Johnson s and Smith s telephones The team members can thus see which number a call is for and can answer it by pressing the appropriate team key The team members can call each other via the team keys For example Miller can call number 12 by pressing TK 12 the call is then signalled to Smith s tele phone on TrK 12 Line Busy Indication ...

Page 168: ...nk keys Example unified team Line Seizure Call numbers 10 11 and 12 are programmed as trunk keys on each team member s telephone TrK 10 to TrK 12 All team members can use these numbers for answering as well as making calls Tip In this team configuration it is useful to programme one of the function keys on each telephone with the Hold function A call e g for TrK 11 can then be put on hold by press...

Page 169: ...se trunk keys are programmed either as support numbers or hotline numbers The first support number and the first hotline number of each team member is programmed as a team key on the other member s telephone e g TrK 10 and TrK 15 on Miller s telephone as TK 10 and TK 15 on Johnson s telephone The assumption here is that most calls will go to the respective first call numbers and team members can t...

Page 170: ...gle team Miller 14 22 Mi 14 Feb 07 TrK 10 Support 1 TrK 11 Support 2 TrK 12 Support 3 TrK 13 Support 4 TrK 14 Support 5 TrK 15 Hotline 1 TrK 16 Hotline 2 TK 20 Support 6 TK 25 Hotline 3 Johnson 14 22 Mi 14 Feb 07 TrK 20 Support 6 TrK 21 Support 7 TrK 22 Support 8 TrK 23 Support 9 TrK 24 Support 10 TrK 25 Hotline 3 TrK 26 Hotline 4 TK 10 Support 1 TK 15 Hotline 1 10 12 11 13 14 15 16 20 22 21 23 24...

Page 171: ... than one telephone number e g trunk or team keys has been configured for a telephone separate queues are used for each number On the Forum Phone 535 or Forum Phone 536 system telephone additional calls are signalled by a brief tone in the loudspeaker and in the display If calls are in the queue a number at the beginning of the second line of the display on the Forum Phone 535 Forum Phone 536indic...

Page 172: ...to combine queues with the Announcer at busy function When a caller calls a subscriber who is busy then they will hear a central welcoming text for example Here is company XYZ You will be immediately connected The function Announcer at busy can be set in the Telephony Call Distribution Incoming or Telephony Call Distribution Incoming DDI menu Central welcoming texts can be recorded using the progr...

Page 173: ...phone in the group being synchronised to each other When a call to the number of the hunt group arrives the call enters all parallel queues If a call from one of the queues is answered it is removed from all other parallel queues Examples of Use Enquiry Station for an Operator with Two System Telephones The operator switches all incoming calls and can either work on the Forum Phone 535 or the mobi...

Page 174: ... a call forwarding immediately to the telephone number of the mobile Forum Free 567 577 587 in the menu Call diversion Divert phone Immediately Use Incoming calls are routed to the Forum Phone 535 manned by the operator who then puts the calls through A queue is used so that callers do not get a busy signal The display on the Forum Phone 535 indicates how many calls there are in the queue If the o...

Page 175: ...Telephony Call Distri bution Incoming DDI route all incoming calls to the number of the hunt group In the Configurator create a new group called Operators under User Manager User groups Activate the Call queue and Call waiting protection authorisations for this group In the User Manager configure a user for each of the three operators and assign these settings to the user group called Operators Al...

Page 176: ...f from the hunt group by means of a feature key In contrast to Example 1 further calls do not have to be proc essed after the sign off as the calls are also registered in the queues of the other signed on enquiry stations Note The last enquiry station remaining in the hunt group should not sign off so that incoming calls can always be signalled to at least one station ...

Page 177: ...524 for each company and define the extent to which the features of the system may be used In brief the features of the multi company variant are as follows Up to 5 companies can be configured at the same time Every user of the Forum 523 524 is assigned to a company Each available bundle trunk group or SIP trunk is uniquely assigned to a company so that incoming external calls can be transferred t...

Page 178: ...tly the existing bundles must be uniquely assigned to the companies see Assigning a Bundle SIP Trunk starting on page 177 4 In the case of outgoing external calls the lines via which the members of a company can make a call must be defined see Allocating Routing Codes starting on page 178 5 An exchange must be set up for each company so that the Forum 523 524 can correctly process statuses in whic...

Page 179: ...d for each group A user group can only belong to one company i e not to several However a company can have several user groups It is therefore possible in the same way as in the entire system to allocate a range of authorisation rights for the use and configuration of features for each company When setting up a new User group in the User Manager menu you will find that the default company is prede...

Page 180: ...routing code with which a line of the bundle SIP trunk was seized For more information please see the following section Allocating Routing Codes Routes are used for automatic and selective seizure of bundles or connections for external calls It is possible to seize a route by predialling a code In the Telephony Trunks Route menu you can define which company can seize each route An individual code ...

Page 181: ...phone book is available for each user The central telephone book can be used across the companies by all users of the Forum 523 524 The company telephone book is a central telephone book for the whole company It is only available to the users user groups who are assigned to this company You can also define whether the members of each user group may edit the company telephone book or not The compan...

Page 182: ...oks in the central personal and company telephone books Making Calls Between Companies All users of the Forum 523 524 can make internal calls to one another irre spective of which company they belong to Calls between users from the different companies are therefore not subject to any restrictions Billing Charges per Company In the Costs Web application you can output the charges for each company U...

Page 183: ... the required option from the start interface Follow the programme instructions Further instructions for various options that are available are given below Browser for Forum CTI and Forum Hotel You can simplify the daily use of the Forum CTI and Forum Hotel Web appli cations using the Web browser especially adapted for the Forum 523 524 Each time the workstation computer is restarted this browser ...

Page 184: ...grammes can be used simultaneously Synchronising the PC Clock With the network service SNTP simple network time protocol it is possible to synchronise the internal clock of a workstation computer with the time of the Forum 523 524 Requirements You must enter the time zone so that the Forum 523 524 can calculate the time of the internal clock back to the GMT Greenwich Mean Time required for SNTP 1 ...

Page 185: ...ing the PC Clock Configuring the PC Software 183 SNTP with Windows Here you configure the SNTP server by double clicking on the time in the Start bar Enter the Forum 523 524 as the Server in the Internet time tab ...

Page 186: ...gency lights In addition these external devices can be controlled remotely by the communications system e g a door station Field bus The external devices and their functions are controlled via the KNX field bus of the building automation system The communication system Forum 523 524 is connected with a remote switching IP router serving as a gateway to the field bus Bus participant A bus participa...

Page 187: ...serves as a switch that returns to its initial position after a specified period of time monoflop It can for instance be used to switch a staircase light or a door opener Flashing indicator This action can for instance be suitable for alarm messages that are signalled using a flashing indicator You can set up any number of actions and assign these to the terminals and applications of the communica...

Page 188: ...TS tool Configuration You can configure the Remote switching function in the Configurator menu Telephony Extended Remote switching Status page Remote switching The status page shows the following information current configuration of the remote switching IP router current status of the connection between the Forum 523 524 communi cations system and the remote switching IP router A tick indicates th...

Page 189: ...s you can enter a DHCP entry for the remote switching IP router in the Configurator menu Network DHCP 3 Port 1 Port 2 By default the usual port numbers are set for the connection between the Forum 523 524 communications system and the remote switching IP router Usually you can apply the default values 4 Confirm the settings by pressing Apply Configuring switches By means of a switch you can contro...

Page 190: ...th timeout functionality for instance allows you to control the light in the stairwell Configuration of an action Switch with timeout 1 Action Enter a name for the action max 20 characters This name serves as an assignment criterion for connecting the action with a terminal or an application of the Forum 523 524 communications system 2 Type Select the Switch with timeout setting 3 Group address En...

Page 191: ... for the action max 20 characters This name serves as an assignment criterion for connecting the action with a terminal or an application of the Forum 523 524 communications system 2 Type Select the Flashing indicator setting 3 Group address Enter the group addresses in these fields refer to section Group address on page 185 4 Command Select one of the following commands from the list on Flashing ...

Page 192: ...with a function key on the system phone starting on page 192 chapter for information on programming function keys The key LED behaviour can be configured as follows on The LED is switched on as soon as the action is triggered on the system phone off The LED is switched off as soon as the action is triggered on the system phone Status The LED indicates the current relay status The communications sy...

Page 193: ...ee Device busy For every terminal you can define actions for the states Device free and Device busy This function can be used for door station switching operations The door station is automatically switched off when the device is free The door station is automatically switched on when the device is busy You can set up these functions on all terminal types As soon as an IP address for the remote sw...

Page 194: ... switching Action by entering red Remote switching Action by leaving red Note These input fields are displayed when an IP address has been entered for the Remote Switching IP router Configuring the remote switching action for an ACD queue Perform action with a function key on the system phone On the system phones you can configure function keys that can perform actions e g Switch on off or change ...

Page 195: ...pplications can access services of the Forum 523 524 communications system via network connection The CSTA interface provides an effective and universal connection option for Computer Telephony Integration CTI applica tions for example CTI functions for corded and cordless system terminals as well as SIP terminals Display paging and alarm messages on terminals Remote activation using terminals e g...

Page 196: ...munications system into SNMP based network management You do not require a CSTA user log on to operate this service programme To use the full CSTA interface performance you have to activate the extended functions CSTA phase 3 BER XML with a licence key Activate the licence key in the Configurator on the System Licences page CSTA interface access is also protected by the password a user account You...

Page 197: ...for a system terminal In addition you require a TAPI 2 1 compatible CTI application for example the Phone Dialer included in the Windows operating system Note You can also install the TAPI driver under Windows 7 Windows 8 and under Windows Server 2008 R2 x64 Windows Server 2012 For Windows Server 2008 R2 x64 an additional runtime library is required Download and install the Microsoft Visual C 2008...

Page 198: ...rd you enter the user data of one of the users configured on the Forum 523 524 This user must be allocated a system terminal Confirm your entry with OK 6 The new connection is now configured Close the opened dialogues with OK and Close Testing the TAPI Function 1 Start the programme called Phone Dialer press the Windows R keyboard combination The dialogue Run opens Enter dialer and confirm with OK...

Page 199: ... Lightweight Directory Access Protocol When configuring an LDAP enabled programme specify the IP address of the Forum 523 524 as the address of the LDAP server LDAP with Outlook Express Windows Mail You can configure and operate the LDAP directory service with Outlook Express or Windows Mail an e mail programme as follows 1 Call up the Accounts command in the Tools menu The Internet Accounts dialo...

Page 200: ...tory access without a password or a LDAP directory access with user name and password Note SSL encryption of LDAP communication is not supported You can configure a separate LDAP directory access for each company configured see Multi Company Variant starting on page 175 1 Open the Telephony Extended Companies page in the web configurator The list of companies configured is displayed If you do not ...

Page 201: ...unction for individual user groups To do so deactivate the Use LDAP option in the web configurator on the User Manager User groups page under the Phone book header After configuration the information queried via LDAP is available on authorised system telephone DECT system terminals and SIP system tele phones as well as in the applications Forum 500 CTI and Forum CTI Touch Information queried via L...

Page 202: ...d before use First of all the characters in brackets beginning with 0 are deleted such as e g 49 030 1234 Then all characters are deleted that are not numbers or plus signs If the resulting call number is in the E 123 format the initial plus sign is replaced with 00 In addition the seizure code of the company standard route is prefixed and if configured see E 164 conversion starting on page 145 th...

Page 203: ...am offers a LDAP service which can be queried by the Forum 523 524 communications system The Forum Name program provides you with the following features Bundling multiple data sources Querying one or multiple LDAP servers and file sources in the CSV and LDIF formats Rule based call number conversion separate configurable rules for the call numbers to name search and for conversion of call numbers ...

Page 204: ...istrator rights 2 Start the installation program for the SNMP Agent file name Forum5000_Setup exe The program is on the product CD in the Forum directory 3 Follow the steps of the installation assistant 4 As you continue with the installation assistant the IP address step is displayed Enter the IP address of the Forum 523 524 communications system 5 Terminate the installation assistant with the Ne...

Page 205: ...age in the Configurator Settings Click on the Change button Telephony Settings SNMP 3 Enter the IP address of the SNMP Manager into the SNMP Manager input field 4 Confirm with Apply The IP address of the SNMP Manager is made available to the SNMP Agent in a configuration file via the TFTP server of the Forum 523 524 communica tions system ...

Page 206: ... functioning Make sure the mains plug is properly connected Plug another device into the mains socket to check whether there is any voltage Question The mains plug is connected the mains socket is supplying output but the Forum 523 524 still does not function DANGER This device contains hazardous voltages To make the system dead remove the power plug from the socket Open the housing see Opening an...

Page 207: ...not possible to make external calls Check the connection between the NTBA and the Forum 523 524 In the Configurator check whether the external S0 ports are configured correctly Telephony Ports S0 menu Configuration of System Multi terminal access OK Port is connected to the NTBA Faultless Cabling Terminating resistors properly configured Check the status of the trunks In the Configurator open the ...

Page 208: ...h external line access Configurator User Manager User groups menu Check also whether the internal call number of this telephone has been configured for incoming call distribution Configurator Telephony Call Distribution menu Question One of the features e g call diversion on one of the tele phones cannot be used even though the feature has been configured in the Configurator of the Forum 523 524 M...

Page 209: ...nd or receiving faxes In frequent cases the reason may be found in a problem with the ISDN L1 reference clock distribution The L1 clock is delivered from the network provider An unclean L1 clock distribution and the introduced signalling jitter is overheard by the human ear Nevertheless data and fax transmissions may be disturbed by the jitter Please check which ISDN lines will deliver the L1 cloc...

Page 210: ...uni cations system Charges for external connections that are generated by transit traffic cannot be assigned to a user account on the transit communications system For this reason the charges are booked on the attendant console DECT Question The LED of the base station is flashing but none of the DECT devices is functioning Make sure the terminal setting for the corresponding Upn port is set to a ...

Page 211: ...itch and the PC s network card are indi cating a connection Check the LEDs for the LAN functions of the Forum 523 524 A green LED above each LAN port indicates whether the network cable has been properly connected A blinking green LED indicates whether there is any network traffic on the line To check whether there is a network connection with your Forum 523 524 enter the ping IP address command i...

Page 212: ...nment entries in the Configurator Network Hosts menu Create a static DHCP entry for each host assignment in the Network DHCP menu Activate Dynamic and static address for the DHCP server Internet Question I cannot access our company Web site Outside your system your company Web site is accessed at www firm com but in the Configurator you have entered firm com as the domain Your company s site URL t...

Page 213: ...um 523 524 for internet access Correct the STUN setting in the Telephony Trunks SIP Provider menu Question Is it possible to use Q SIG IP SIP tie line connections via an Internet access with dynamic IP address No Q SIG IP SIP tie line connections require as with IP system telephones and SIP terminals a fixed IP assignment and a connection without NAT for technical and security reasons It is possib...

Page 214: ...ly Unit to an IP Telephone The connector for the power supply unit is in the bottom of the telephone s casing and is indicated by the symbol 1 Plug the power supply unit s RJ45 jack into the socket provided 2 Pass the power supply unit s cable through the recesses on the underside of the IP system telephone 3 Connect the power supply unit to the mains power supply see Connecting the Key Extension ...

Page 215: ...4 must be less than 1000 metres You will need a plug in power supply unit no 90035810 to provide power The power supply unit is plugged into the last in the series of key extensions Key extension with the features connectable to a system telephone Forum 500 Keypad Paper FP 525 535 36 keys with LED indicator Labelling on label strips Forum IPhone 525 Forum IPhone 535 Forum 500 Keypad Display FP 535...

Page 216: ...components Make sure you discharge yourself and your tools before and during any installation work on the Forum 523 524 and any connected terminals Use discharging underlays or antistatic mats where possible Please note Never attach a key extension to a system telephone that is already connected to Forum 523 524 Pull the network cable out of the socket before screwing the key extension onto it IP ...

Page 217: ...telephone 5 Connect the power supply unit to the mains power supply 6 Connect the system telephone with the Upn or ethernet port Underside of the device key extension left and system tele phone right This symbol on the system telephone indicates the connector for the key extension It is on the underside of the telephone This symbol on the key extension indicates the connector for a further key ext...

Page 218: ... RJ11 jack using an adapter The headset must comply with DIN Norm EN 60950 1 Point 6 2 Safety of information technology equipment including electrical business equipment Connecting a Headset to a System Telephone The connector for the headset is in the bottom of the system telephone s casing and is indicated by this symbol 1 Plug the RJ45 jack on the headset cable into the socket provided 2 Pass t...

Page 219: ...tchable S0 external S0 internal for basic access DSS1 protocol or for ISDN terminals DSS1 protocol 1 x with interface cards up to 5 x possible interface cards with S0 4 x S0 2 x S0 and 6 x Upn with DECT 2 x S0 and 6 x a b Supply voltage 40 V 10 Supply power 3 VA for internal Range 150 m internal Upn ports for system telephones and DECT base stations 3 x to connect system terminals DECT enabled wit...

Page 220: ... a b ports for analogue terminals with pulse or DTMF dialling flash duration of 60 to 310 ms 4 x with interface cards up to 12 x possible interface cards with a b 4 x a b 8 x a b 2 x S0 and 6 x a b Supply voltage 40 V 10 Supply power 1 2 VA Feed current 25 mA Range 1 000 m ...

Page 221: ...e observed when configuring the Forum 523 524 Actor Contact load of actor 2 A 125 V Voltage range U 5 V 30 V Ethernet interfaces WAN 1 x 10 100 Base T LAN 3 x 10 100 Base T Slots for interface cards 2 x Slot 1 for interface cards Slot 2 with connection to an ethernet switch for a Media Gateway Card ...

Page 222: ...onment and to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end life equipment in a sound way The crossed bin symbol invites you to use those systems If you need more information on the collection reuse and recycling systems please contact your local or regional waste admini...

Page 223: ...oftware updates 73 Preconfiguration 69 Preparation 64 Remote configuration 69 Resetting the system data 73 Saving and loading the configuration 68 Starting the Web console 65 System prerequisites 63 Configuration examples 75 Introduction to TCP IP 76 LAN with an IP enabled server 80 RAS 79 Serverless LAN 77 Country area code 145 CSTA 12 193 CTI 12 D DDI lines 103 DECT encryption 123 DECT Network 1...

Page 224: ...ing 152 I Installation 29 108 Mounting 45 mounting location 33 Interface cards 37 Interfaces Actor 54 analogue 51 LAN 54 position 39 S0 port 46 Upn port 50 V 24 12 WAN 55 Interfaces cards mounting 38 International call number 145 Internet access 15 Internet access 84 Costs 84 E mail 85 NAT 86 Web 85 IP Phone Configurator 116 ISDN basic access 10 L LAN port 54 LAN Settings 24 LCR 142 LDAP 197 Local...

Page 225: ... IPhone 512 107 Forum IPhone 545 107 Internal 90 104 SIP external 14 SIP internal 14 SIP tie line 14 139 SIP DDI 103 SNTP 182 Software updates loading 73 Switch authorisation 157 System access 10 133 System data resetting 73 T TAPI 12 145 195 Team functions 160 Explanation of keys 160 Introduction 160 Team key 161 Telephony 10 205 basic settings 17 Terminator 46 TFTP server 108 Three member team 1...

Page 226: ...224 Index Voice quality 93 VoIP 13 87 VoIP profile 97 VoIP system telephones 88 111 W WAN port 55 Windows Mail 197 ...

Page 227: ...pairs SMEs and residential customers Large companies in Dutch 0800 22 500 0800 22 200 in French 0800 33 500 0800 33 200 in German 0800 44 500 0800 44 200 in English 0800 55 500 0800 55 200 SMEs and residential customers Large companies in Dutch 0800 22 500 0800 14 888 in French 0800 33 500 0800 14 888 in German 0800 44 500 0800 14 888 in English 0800 55 500 0800 14 888 ...

Page 228: ...Subject to changes Status 03 2015 For more information Visit us in the Internet at www proximus be pabx Contact your Proximus dealer ...

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