Pitney Bowes relay 2000 Operator'S Manual Download Page 80

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6 • Troubleshooting and Error Messages

6-8

SV63139 Rev. A

Message

Action

CLEAR SEALER

Material is detected in the sealer brush area.
• Open the tinted plastic cover on left side of the

inserter and remove any material.

• Close cover and restart.

CLOSE COVER

Cover indicated is not fully closed. Close the

indicated cover and restart the inserter.

CLOSE MAN ADV

COVER

The manual advance knob door is not fully closed.

Close the door.

DEFLECTOR

ERROR

The function of half fold is not possible due to

a fault. Remove fold plates and check for any

material.

DOUBLE FEED

A double feed has been detected from the feed tray

indicated.
• Remove the material from the inserter and

restart.

• If double feeds persist, request another trial

piece.

DOUBLE FEED

CHECK STACKER

A double feed has been detected from the feed tray

indicated.
• Remove the double feed from the stacker
• Restart the inserter.

FOLD PLATES

NOT SET

The fold plates has not set to the correct position.
• Remove fold plates and check for any material.
• Install the fold plates and restart the inserter.

MANUAL FEED

TIMEOUT

Material feed has not been detected within a

predetermined time.
• In manual feed mode, you must feed material

within a set time.

• Restart the machine by pressing

Start

Summary of Contents for relay 2000

Page 1: ...Relay 2000 Shipping Mailing Inserter Document Inserting System Operator Guide International English Edition SV63139 Rev A August 1 2015 ...

Page 2: ... system of any type or transmitted by any means electroni cally or mechanically without the express written permission of Pitney Bowes We have made every reasonable effort to ensure the accuracy and usefulness of this manual however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Due to our continuing program of product improvem...

Page 3: ...anning Jobs 2 4 Program a Job 2 5 Setup Mode 2 5 Select the Job Number New or Existing Job 2 5 Program a Scanning Job 2 6 Program a Non Scanning Job 2 14 Modify an Existing Job 2 22 Delete a Job 2 22 Chapter 3 Run a Job Run a Job 3 3 Verify the Inserter Has Power 3 4 Select a Job 3 4 Manual Feed Jobs 3 5 Load Material 3 6 Adjust and Load the Sheet Feeders 3 6 Adjust and Load the Envelope Feeder 3 ...

Page 4: ...ns 4 7 Available OMR Marks 4 8 Benchmark 4 8 Safety 4 8 End of Collation EOC 4 8 Beginning of Collation BOC 4 8 Parity 4 8 Re timing Mark 4 8 Select Feed SF1 SF2 4 9 Auto Batch 4 9 Wrap Around Sequence WAS1 WAS2 WAS3 4 9 OMR Mark Grouping 4 10 C Fold and Double Fold Jobs 4 10 Adjust the OMR Scanner 4 11 OMR Troubleshooting 4 12 Error Recovery for OMR Jobs 4 12 Error Recovery for Accumulation Jobs ...

Page 5: ...ove and Replace 5 4 Access the Carriage Assembly 5 4 Access to Envelope Feeder Area 5 5 Access the Envelope Exit Area 5 5 Access the Envelope Inserting Sealing Area 5 6 Access to the Sheet Feed Area 5 6 Chapter 6 Troubleshooting General Troubleshooting 6 3 Error Messages 6 7 Chapter 7 Material Specifications Material Specifications 7 3 Inserter Specifications 7 7 Service 7 8 ...

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Page 7: ...g on the line cord or wall outlet DO NOT remove the ground pin from the line cord DO NOT route the AC adapter power cord over sharp edges or trap it between furniture Make sure there is no strain on the power cord If the unit becomes damaged unplug it from the wall Keep fingers long hair jewelry and loose clothing away from moving parts at all times Avoid touching moving parts or materials while t...

Page 8: ...ing clear of the inserter Immediately report to service any damaged or non functioning components that renders the unit unsafe Contact your system supplier for the following Supplies Material Safety Data Sheets If you should damage the unit Required maintenance service schedule If your Stacker has an AC Adapter Use the AC power adapter included with this device Third party adapters may damage the ...

Page 9: ... Overview Contents Relay 2000 Inserter Introduction Overview 1 3 Product Features 1 3 Relay 2000 Inserter Component Identification 1 4 Control Panel Identification 1 6 Control Panel Icons 1 8 Change the Display Language 1 10 ...

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Page 11: ...ending on the model you purchased Product Features The Relay 2000 inserters with a control panel offer these features Envelope seal no seal option Fully automatic material separation on sheet feeders Fully automatic setting of fold plates Fully automatic envelope separation Fully automatic double document detection when selected Fold only option fold without insertion Manually fed semi automatic i...

Page 12: ...g In addition you can set sheet feeder 1 to Manual Feed In this mode you can run stapled sets of up to five sheets The inserter waits for you to feed each set by hand into sheet feeder 1 before folding and inserting the set automatically 2 Display Control Panel This is where you enter commands and where the inserter status is displayed through symbols and icons 10 2 1 3 5 6 4 9 8 7 ...

Page 13: ...f the inserter this device collects finished mailpieces This device can be latched against the inserter when not in use Alternatively a range of power stackers are available which offer greater capacity than the standard drop stacker 7 Fold Plate This creates the desired fold in material fed from the sheet feeder The fold plate is automatically set from the control panel 8 Measuring Scale The scal...

Page 14: ...erter setup You must run a trial piece before you begin automatic operation using the Start button If double detection is enabled the inserter sets itself automatically to run the trial piece The trial piece envelope will be unsealed and counted as one item 3 Delete Press while in setup mode to delete a programmed job from memory 4 Setup Press to enter the setup mode This mode allows you to progra...

Page 15: ...ss to reset the item or batch counter 10 Job Press to scroll through the jobs programmed in the inserter s memory You can program up to 20 jobs in the inserter 11 Default Press to return the inserter to its default or standard settings These settings come pre configured from the factory but a Pitney Bowes Service Representative can modify for your specific application ...

Page 16: ...s on without double detection Used on insert feeder to signify that the feeder is on with double detection Used on sheet feeder 1 to signify that the feeder is set for manual feed Used on envelope feeder to signify that the feeder is on Indicates the setting from 1 to 5 of the envelope stop Indicates that the sealer bottle needs refilling Indicates the envelope depth Indicates the sealer unit is o...

Page 17: ... Indicates a double fold is selected Indicates a single fold is selected Indicates a no fold insert operation Indicates a material stoppage The position of this symbol in the display indicates where the stoppage has occurred Call Pitney Bowes for service Indicates the paper size address orientation and fold s set for sheet feeder Indicates a material stoppage in a downstream device such as a power...

Page 18: ... control panel display to access the setup buttons 2 Press Setup The inserter prompts for an access code 3 Press Change to increase or decrease to access code 99 4 Press Next to select the languages option 5 Press Change to scroll through the available languages 6 When the desired language displays press Setup to select the language and exit setup mode ...

Page 19: ...e Using the Control Panel 2 3 Scanning and Non Scanning Jobs 2 4 Program a Job 2 5 Setup Mode 2 5 Select the Job Number New or Existing Job 2 5 Program a Scanning Job 2 6 Program a Non Scanning Job 2 14 Modify an Existing Job 2 22 Delete a Job 2 22 ...

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Page 21: ... panel display to access the setup buttons Use the setup buttons to navigate the job programing options To help visually guide you through the programming sequence an asterisk flashes on the control panel display next to the area being set To access the setup buttons open the hinged cover to the right of the display screen Use the Prev and Next buttons to scroll through the available settings Once...

Page 22: ...Sequence Scanning Jobs Non Scanning Jobs Enable scanning OMR On or Off Disable scanning OMR Off if available on your inserter Skip if you inserter does not have scanning Set fold type Set fold type Set main scanning sheet feeder Set accumulation Set second supplementary feeder Set sheet feeder 1 Set the sealer Set sheet feeder 2 Set paper length Set insert feeder Set fold A fold B Set mode type in...

Page 23: ...b Number New or Existing Job When prompted for the job number follow these steps to select or create the job You can select an existing job and overwrite its current settings or you can select an unused job and program new settings 1 Press Change to scroll through the job numbers until you find the desired job number To identify an unused job scroll through the jobs until there are no setup symbol...

Page 24: ...ositioning OMR Select feed OMR scanning Select Feed Autobatch scanning for this job with standard OMR mark positioning OMR Select feed Sequence OMR scanning Select Feed Autobatch Wrap Around Sequence scanning is enabled for this job with standard OMR mark positioning OMR Offset on OMR scanning is turned on for this job with offset OMR mark positioning OMR Offset Sequence OMR scanning Wrap Around S...

Page 25: ...s Next to accept the fold type selection and advance to the next setting Fold Types C Letter Double Only fold types C and double are available when using OMR scanning When the fold type is selected the display indicates the correct orientation of the paper for loading into the feeders FACE UP HEAD FIRST ABC ...

Page 26: ...ress Next to accept the option and advance to the next setting Main Scanning Sheet Feeder Options Scanning Jobs Icon Option Description On Double Detect Feeder on with the double detector operating The double detector stops the inserter if two or more sheets feed simultaneously On Feeder on without the double detector ...

Page 27: ...Jobs table for details 2 Press Next to accept the selection and advance to the next setting Additional Feeder Options Scanning Jobs Icon Option Description On Double Detect can be selected with or without SF Selective Feed Feeder on with the double detect operating Double detect stops the inserter if two or more sheets feed simultaneously On without Double Detect can be selected with or without SF...

Page 28: ...ns Icon Option Description On Turns the sealer unit on for automatic sealing of envelopes Make sure the sealer water bottle is full of E Z Seal or water Off Turns the sealer unit off Envelopes will be ejected unsealed Set Paper Length 1 Use the scale on the side of the inserter cover to measure the paper US letter 279mm 11 inches A4 paper 297mm 2 Press Change to scroll through paper lengths displa...

Page 29: ...gth of fold A the dimension of fold B changes automatically to keep within the correct paper length and inserter specifications 3 Press Next to accept the fold value and advance to the next setting Set Fold B 1 Select the size of the second fold required NOTE Like fold A the inserter suggests the correct dimension for fold B 2 To change the standard setting press Change until the length of fold re...

Page 30: ...egin processing the next batch 2 Press Change to toggle the batch mode to On or Off NOTE If the batch counter is turned on the inserter prompts for the batch quantity The default quantity is 50 but you may select any value up to 999 by tapping the Change icons 3 Press Next to accept the setting Confirm Job Setup Job setup is now complete Using the inserter model and icons the touch screen display ...

Page 31: ...The inserter saves the job with the new settings 4 Run another trial piece to test the modified settings NOTE Any time you modify settings you must run a trial piece Incorrect Address Position Adjust Fold Settings When you run a trial piece if the address is not in the correct position refer to the Adjust Fold Settings table to help you fine tune your folds settings Adjust Fold Settings Table Fold...

Page 32: ... off 2 Press Next to accept the selection and advance to the next setting Set the Fold Type 1 Press Change to scroll through the fold types 2 Press Next to accept the fold type and advance to the next setting Fold Types C Letter Z Accordion Double Single When the fold type is selected the display indicates the correct orientation of the paper for loading into the feeders FACE UP HEAD FIRST ABC FAC...

Page 33: ... each envelope Accumulation 2 to 10 b Press Change the to enter the number of pages 3 Press Next to accept the option and advance to the next setting Inserter Accumulation Settings Setting Description Accumulation OFF Accumulation is turned off for this job Accumulation ON Accumulation is turned on for this job Accumulation 2 to 10 If Accumulation is ON select how many pages you want to feed into ...

Page 34: ...ff for this job On Feeder on without the double detector Manual Feed see the description following this table Able to manually feed collated sets Only available on sheet feeder 1 Manual Feed Option The manual feed setting allows you to run stapled sets of up to five sheets a maximum of 100 lbs 400 gsm per set The maximum compressed thickness of the set after folding must not exceed 0 08 inches 2mm...

Page 35: ...inserter if two or more sheets feed simultaneously On Feeder on without the double detector Off Feeder turned off for this job Set the Mode Type Insertion or Fold Only This setting only appears if Accumulation is not turned on The inserter needs to know if the job requires inserting material into an envelope or if it is a fold only job To set the mode type 1 Press Change to toggle between the opti...

Page 36: ...ns Icon Option Description On Turns the sealer unit on for automatic sealing of envelopes Make sure the sealer water bottle is full of E Z Seal or water Off Turns the sealer unit off Envelopes will be ejected unsealed Set Paper Length 1 Use the scale on the side of the inserter cover to measure the paper US letter 279mm 11 inches A4 paper 297mm 2 Press Change to scroll through paper lengths displa...

Page 37: ...thin the correct paper length and inserter specifications 3 Press Next to accept the fold value and advance to the next setting Set Fold B 1 Select the size of the second fold required NOTE Like fold A the inserter suggests the correct dimension for fold B 2 To change the standard setting press Change until the length of fold required displays The symbol displays next to the fold panel you are set...

Page 38: ... to begin processing the next batch 2 Press Change to toggle the batch mode to On or Off NOTE If the batch counter is turned on the inserter prompts for the batch quantity The default quantity is 50 but you may select any value up to 999 by pressing Change 3 Press Next to accept the setting Confirm Job Setup Job setup is now complete Using the inserter model and icons the touch screen display show...

Page 39: ...The inserter saves the job with the new settings 4 Run another trial piece to test the modified settings NOTE Any time you modify settings you must run a trial piece Incorrect Address Position Adjust Fold Settings When you run a trial piece if the address is not in the correct position refer to the Adjust Fold Settings table to help you fine tune your folds settings Adjust Fold Settings Table Fold...

Page 40: ...you find the desired setting use Change to scroll through the options and or values you want 8 Press Next to accept the job setting 9 Press Setup to exit the setup mode and save the changes Delete a Job To delete an existing job from the inserter system follow these steps This requires Supervisor level access 1 Press Setup to enter setup mode 2 Press Change to increase or decrease to access code 7...

Page 41: ... Job 3 4 Manual Feed Jobs 3 5 Load Material 3 6 Adjust and Load the Sheet Feeders 3 6 Adjust and Load the Envelope Feeder 3 7 Adjust and Load the Insert Feeder 3 8 Run a Trial Piece 3 10 Issues During Operation 3 10 Start and Stop the Inserter 3 11 Fill the Sealer 3 11 Adjust the Stacker 3 12 ...

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Page 43: ...on Activities Operators perform with the touch screen to run a previously programmed job Verify the inserter has power Select a job Load material Adjust and load the sheet feeder Adjust and load the envelope feeder Adjust and load the insert feeder Run a trial piece Run the job Fill the sealer if needed Adjust the stacker if needed Read the safety information in this guide before connecting the in...

Page 44: ...ned ON the control panel display shows the last job run and the message Trial Piece Required To select the job you wish to run 1 Press the Job button until the job you want displays OR press Default if you want to run the inserter with your standard default job settings NOTE Only a PB Service Representative can modify default job settings 2 Load material refer to the Loading Material section 3 If ...

Page 45: ... collated sets DO NOT load the sheet feeder Instead you will feed collated sets one at a time by hand as required Before you run a manual feed job pull back the lever shown here This opens the feed mechanism for manual feed operation NOTE Return this lever to its normal position when you use the feeder for automatic operation ...

Page 46: ...t clearance between the guides and the material 2 Aerate fan the stack of paper to ensure that individual sheets are not stuck together 3 Jog stack back into alignment The display indicates the correct orientation of the paper FACE UP HEAD FIRST ABC FACE DOWN FEET FIRST A B C 4 Place the paper stack onto the feed deck Allow the deck to move down and the top of the paper stack to slide under the fe...

Page 47: ...turn This sets the correct clearance between the guides and envelopes 2 Take the stack of envelopes aerate and fan it to ensure that individual envelopes are not stuck together 3 Place the envelopes on the feed deck with the flaps up and trailing IMPORTANT Check that lead edge of the first envelope is under the front feed roller and that the stack of envelopes is shingled on the deck as shown 4 Le...

Page 48: ...e inserts you are running Once adjusted back off the adjustment knob 1 4 turn This sets the correct clearance between the guides and inserts 2 Refer to the label located on the insert feeder and match your insert type with the icon letters A to D Identifying Your Insert If the label indicates a range of settings we recommend you select a higher number or letter for a thicker the insert 3 Set the b...

Page 49: ...s being run As a general rule load inserts using the orientation guidelines in the table below 6 Let the wedge material prop slide down behind the stack to support the inserts Orientation Table for Loading Inserts Insert Type Orientation Slip Face up bottom edge first Reply Envelope Face up top edge first Pre Folded Face up closed edge first Booklet Face up bound edge first ...

Page 50: ...in at a Supervisor access level c Use the Prev Next and Change buttons to scroll through the settings and modify the one s you wish to change 3 When you have made the necessary changes press Setup again to return to run mode 4 Run another trial piece to test the modified settings Material Changes or Double Detect Issues During Operation If you load material during a job run with different characte...

Page 51: ... Sealing Solution or water 1 Open the sealer bottle cover hinge located at the rear right side of the inserter and remove the bottle 2 Fill the bottle with solution or water to the level indicated 3 Place the sealer bottle in position in the inserter and close the cover NOTE If the sealer unit was completely empty allow time for the fresh solution or water to soak through the sealer before you res...

Page 52: ...o accommodate the job material 1 Lift the lever at the rear of the stacker and adjust the stacker to one of the preset positions 2 Lower the lever to lock the stacker into position NOTE When not in use you can raise the stacker and latch it vertically against the exit area of the inserter ...

Page 53: ... Positions 4 7 Available OMR Marks 4 8 Benchmark 4 8 Safety 4 8 End of Collation EOC 4 8 Beginning of Collation BOC 4 8 Parity 4 8 Re timing Mark 4 8 Select Feed SF1 SF2 4 9 Auto Batch 4 9 Wrap Around Sequence 4 9 OMR Mark Grouping 4 10 C Fold and Double Fold Jobs 4 10 Adjust the OMR Scanner 4 11 OMR Troubleshooting 4 12 Error Recovery for OMR Jobs 4 12 Error Recovery for Accumulation Jobs 4 12 Er...

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Page 55: ...s system uses extensive error checking This means insertion accuracy is very high the probability of the wrong set of sheets being inserted into an envelope is low OMR and Feeders on the Inserter OMR equipped models have scanning heads on each sheet feeder The sheet feeder holds sheets with OMR marks and they feed multiple sheets per envelope and can handle C folds and double folds You can set up ...

Page 56: ... address sheet has been inserted Enhanced OMR Allows you to stop feeding sheets at selected points in a run and or select whether the other feeders are used It provides a higher level of mailpiece integrity so that sensitive documents are not sent to the wrong customer OMR Mark Positions For the inserter scanners to read the printed OMR marks correctly they must be located within a defined range o...

Page 57: ...e area around the marks the clear zone should be kept clear from print and any other marks that the scanner might read in error There should be no print on the opposing face of the sheet immediately behind the clear zone Note diagram is not to scale 42mm maximum 3mm minimum pitch 10mm minimum 1pt to 2pt 0 35mm to 0 7mm thick 2mm minimum 2mm minimum see following diagrams for more detail of this ar...

Page 58: ...ition OMR marks as follows C Fold and Double Fold top scanning top left corner Standard OMR Positions 54mm min 96mm max 20mm min Clear Zone 20mm x 115mm min Feed Direction for Top Scanning C and Double Fold 115mm min Vertically center group within area indicated ...

Page 59: ... Rev A Position OMR marks as follows C Fold and Double Fold top scanning left margin Offset OMR Positions 125mm min 20mm min Feed Direction for Top Scanning C and Double Fold 95mm max Bench Mark 65mm min diagram is not to scale ...

Page 60: ...the absence of this mark that is the action will take place if the mark is not read by the scanner It is therefore indicated on the OMR code as Not EOC Beginning of Collation BOC This mark indicates this sheet is the first sheet fed within the collation set Your system operates on the absence of this mark that is the action will take place if the mark is not read by the scanner It is therefore ind...

Page 61: ... the last set of a batch when the batch function is in use It must appear on all sheets of the OMR set that requests this function Wrap Around Sequence WAS1 WAS2 WAS3 This is a numbering system which uses a sequential binary coding If a page is missing or the set goes out of sequential order the system stops processing and declares an error Three wrap around sequence marks are used within the code...

Page 62: ...uses Group 1 plus Group 2 and or Group 3 as needed for a particular job C Fold and Double Fold Jobs Place marks in the upper left corner of the sheet Print marks in top to bottom order Printing Print sheets in reverse collation order When you do this the last sheet processed in each set is the address sheet and the first sheet processed is the last of each set Benchmark fixed Safety fixed Not EOC ...

Page 63: ... to the middle A4 size sheet this measurement is 105mm Letter size sheet 8 5 x 11 inches 108mm 3 Next measure the distance from the edge of the sheet to the middle of the scan dash marks as shown in the following example and subtract this measurement from the half fold measurement Folding Example 105mm 10mm 10mm For an A4 size sheet the half fold measurement is 105mm If the distance from the edge ...

Page 64: ...back to the normal feed position 4 Resume operation Error Recovery for Accumulation Jobs If the inserter stops during an accumulation job follow these steps 1 Press the Clear Deck key on the control panel 2 The envelope at the insertion area ejects into the stacker You must manually remove the remaining pages of the set from the feeder 3 Fold insert the remaining pages into the envelope 4 Resume o...

Page 65: ... 4 was absent when it was expected Pages other than the first page of the set were expected OMR Parity Error The code doesn t have an even number of marks OMR Sequence Error The sequence number is not sequential with the previous page fed Therefore sheets are in the wrong order or missing OMR SF marks Inconsistent The Selective feed and Autobatch marks at positions 7 to 9 are different from those ...

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Page 67: ...al 5 3 Sheet Feeders Trays Remove and Replace 5 3 Fold Plates Remove and Replace 5 4 Insert Tray Remove and Replace 5 4 Access the Carriage Assembly 5 4 Access to Envelope Feeder Area 5 5 Access the Envelope Exit Area 5 5 Access the Envelope Inserting Sealing Area 5 6 Access to the Sheet Feed Area 5 6 ...

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Page 69: ...ay need to use the manual advance knob to manually feed paper out of the grip of feed rollers The manual advance knob is located behind the drop down cover at the left front of the inserter Access Areas of the Inserter for Jam Removal Sheet Feeders Tray Remove and Replace To remove the sheet feeder tray 1 Lift the rear of the tray slightly and pull it straight out from the inserter NOTE If the tra...

Page 70: ... plate outward to release 2 Slide the plate into its location guides and release the catches to lock the plate in position Insert Tray Remove and Replace To remove the insert tray pull the insert tray straight out from the inserter To replace the insert tray slide the tray into the location guides push until it clicks into place Access the Carriage Assembly Pull out the carriage assembly to access...

Page 71: ...w 2 Lift the envelope area feed rollers for access to the jam To relatch the feed rollers 1 Release the envelope area feed rollers and let them rest in position 2 Push the rollers firmly down until they latch into position Access the Envelope Exit Area 1 Pull down the access door shown here to gain access to the jammed material 2 When you close the access door make sure to latch it firmly in posit...

Page 72: ...latch the blue handles to access a jam in the sheet feeder area 1 Open the top cover 2 Squeeze the two blue handles together and pivot the guide assembly to the right to gain access to the jammed material To relatch the blue handles 1 Squeeze the two blue handles together and pivot the guide assembly back to its closed position 2 Release the two blue handles making sure the assembly is securely la...

Page 73: ...SV63139 Rev A 6 1 6 1 6 Troubleshooting and Error Messages Contents General Troubleshooting 6 3 Error Messages 6 7 ...

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Page 75: ...hat all covers are closed check display for cover information Feed trays fold plates not located correctly Remove and relocate all feeders and fold plates Verify they are in the correct positions and fully seated Insertion Problems Outer envelope contents do not enter the envelope correctly Check the envelope troubleshooting information Check that the fold selected is correct for the material size...

Page 76: ...o fan stack before loading Envelopes loaded incorrectly Load envelopes flap side up with the flap feeding last Envelopes Fail to Open Envelopes loaded incorrectly Load envelopes flap side up with the flap feeding last Poor envelope quality Check the envelopes are not stuck due to excessive dampness Try a new box of envelopes Envelope Sealing Problems No sealing solution Refill the sealer unit Seal...

Page 77: ...when One Sheet is Expected Manual feed mode is selected Check job setup and manual feed lever position Sheets loaded incorrectly Make sure to fan stack before loading Address in Wrong Position in Envelope Window Address bearing sheets incorrectly loaded Load sheets so that the address appears through the envelope window Folds incorrectly set Check job setup Poor Folding A fold is almost correspond...

Page 78: ...lp to change the orientation of the insert stack Insert feeder wedge used incorrectly Let the wedge slide down behind the insert stack to support it Inserts out of specification Check the specifications in this guide DOUBLE DETECT Inserter Stops for Doubles that Aren t There or Feeds Doubles without Stopping Double detect is not turned ON Check double detect status Double detect icon appears along...

Page 79: ... to its correct position Open the inverter cover and check for material Close the cover and restart CHECK LAST MAIL PIECE Envelope has failed to open Check the envelopes are loaded correctly Reload the envelopes and restart machine CLEAR FOLD PLATE Material was detected inside the fold plate indicated on the display Remove the fold plate and check for any material Install fold plate CLEAR INSERTIO...

Page 80: ...plates and check for any material DOUBLE FEED A double feed has been detected from the feed tray indicated Remove the material from the inserter and restart If double feeds persist request another trial piece DOUBLE FEED CHECK STACKER A double feed has been detected from the feed tray indicated Remove the double feed from the stacker Restart the inserter FOLD PLATES NOT SET The fold plates has not...

Page 81: ...ncorrect position for the mode of running Move the manual feed lever to the correct position left position manual right automatic STREAM FEED The inserter detected two sheets fed together from the feed tray indicated Remove the material from the inserter Reload and restart the inserter STREAM FEED CHECK STACKER The inserter detected two sheets fed together from the feed tray indicated Remove the s...

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Page 83: ...terial Specifications Contents Material Specifications 7 3 Sheet Feeders 7 3 Number of sheets 7 4 Insert Feeder 7 5 Sealer 7 5 Stacker 7 5 Material Requirements 7 5 Envelope Feeder 7 6 Inserter Specifications 7 7 Service 7 8 ...

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Page 85: ...hes 201mm 14 inches 356mm Double fold 12 inches 305mm 16 inches 406mm Double Document Detector Material Range Minimum 16 lb 60gsm Maximum 32 lb 120gsm Feed Tray Capacity maximum of 325 sheets of 20 lb bond 80gsm Manual Feed Mode Inserter processes stapled sets of up to five sheets of 20 lb bond 80gsm up to a maximum total weight of 100 lbs 400gsm per set NOTE For manual feed applications you may u...

Page 86: ...MPORTANT Do not program jobs that exceed these maximums or impose them by OMR code printing and or OMR selective feed NOTES You can use the sheet limits above with one additional sheet from the supplementary feeder plus one insert only if total mail piece contents do not exceed 0 078 in 2mm total compressed thickness For single fold only using 16 lb to 20 lb 60 75gsm paper only you can place a max...

Page 87: ...le panel inserts should be fed from the insert feeder Double Document Detector Material Range 16 lbs 60gsm minimum 32 lbs 120gsm maximum Feed Tray Capacity Up to a maximum of 300 inserts Sealer The inserter seals up to a maximum of 1 200 envelopes between refills Stacker The envelope stacker accommodates up to 150 filled envelopes depending on size and contents of the envelope Material Requirement...

Page 88: ...472 inches 12mm overall Take this measurement with all documents placed in the envelope Depth Clearance The insert must allow a minimum clearance of 0 118 in 3mm for unfolded documents and 0 236 in 6mm for folded documents below the flap crease after it is fully inserted into the envelope Envelope Flap and Throat Requirements DEPTH WIDTH 19mm Min 1 6mm Max 6mm throat depth at 19mm in from edge of ...

Page 89: ... 20 6 inches 525mm Weight 121 lbs 55kg Noise Level system running 72dBA Electrical USA and Canada 120V 60Hz 6 0A Europe 220 240V 50Hz Japan 100V 50 60 Hz Speed Up to a maximum of 3 500 cycles per hour depending on inserter condition operator skill fold type and material quality Fold Modes Single fold C Letter fold Z Accordion fold Double fold ...

Page 90: ...ave questions about your inserter or require service or assistance with your application refer to the Contact List at the front of this guide Pitney Bowes also offers a service maintenance agreement to keep your inserter in top condition For further information contact your local Pitney Bowes office or authorized dealer ...

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