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How to fix W-O-W related errors on your ®
500W / SendPro® P1500 / ® 2000 /
SendPro® P2000 and ® 3000 / SendPro®
P3000

This procedure describes how to prevent and fix most WEIGH-ON-THE-WAY® (W-O-W®) issues on
your ® 500W / SendPro® P1500, ® 2000 / SendPro® P2000 and ® 3000
/ SendPro® P3000.

1. Lift the (a) feeder W-O-W transport cover and the (b) printer cover.

2. Remove any debris (like paper clips or rubber bands) from the W-O-W deck.

Troubleshooting

Pitney Bowes

Operator Guide

February, 2018

Page 327 of 349

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Summary of Contents for Connect+ 1000

Page 1: ...ping Mailing Postage Meters Connect Series SendPro P Series Mailing Shipping Systems SendPro P Series 1000 3000 Connect Series 500W 3000 Operator Guide Canada English Edition SV62589 Rev L February 19 2018 ...

Page 2: ...tions as well as performance features are subject to change without notice Your mailing system may not have some of the features described in this book Connect Series SendPro P Series Connect 500W SendPro P1500 Connect 1000 SendPro P1000 Connect 2000 SendPro P2000 Connect 3000 SendPro P3000 E Z Seal IntelliLink WEIGH ON THE WAY W O W Postage By Phone INVIEW Ascent SendSuite Express Purchase Power ...

Page 3: ...cause damage to the equipment or to the material being run Important Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not followed exactly Note Provides a comment or explanation of the associated topic ...

Page 4: ...ces 72 Changing the sealing method 74 Changing or selecting the weighing method 75 Possible errors when running mail 76 Step by Step Running Mail 77 Running a Manual Weight Entry job 79 Weighing methods 80 Running an Attached Scale job 81 Zeroing the scale while running mail 82 Running a WEIGH ON THE WAY W O W job 83 Running a WEIGH ON THE WAY W O W First Piece Only job 84 Running mail with differ...

Page 5: ...ting a FedEx manifest 134 What is a Residential Surcharge 135 Creating a Canada Post return label 136 Printing a shipping label 137 Setting up shipping label printing defaults 138 Reprinting a Canada Post shipping label 139 Reprinting a FedEx or UPS shipping label 140 Measuring your shipment dimensions in SendPro 141 Enabling Cost Accounts 142 Searching for a shipment in SendPro 143 Message we wer...

Page 6: ...t heads 256 Aligning the print heads 261 13 Troubleshooting Clearing the mail piece path on your Connect 1000 SendPro P1000 267 Clearing the mail piece path on your Connect 500W SendPro P1500 Connect 2000 SendPro P2000 270 Clearing the mail piece path on your Connect 3000 SendPro P3000 273 Paper Path Maintenance on your Connect 1000 SendPro P1000 276 Paper Path Maintenance on your Connect 500W Sen...

Page 7: ...How to resolve touchscreen response issues 348 Contacting Pitney Bowes 349 Pitney Bowes Operator Guide February 2018 Page 7 of 349 ...

Page 8: ...1 Safety In this section Safety information 9 ...

Page 9: ...n result in severe personal injury and or fire l The wall outlet supplying power to the machine must be a single dedicated wall outlet Contact a licensed electrician to ensure there are no other wall outlets on the branch circuit l The electrical circuit mains supplying power to the outlet must be switched ON l Avoid touching moving parts or materials while the machine is in use Keep hands loose c...

Page 10: ...op l When clearing a stoppage avoid using too much force to protect against minor personal injury and damaging equipment l To prevent overheating do not cover the vent openings l Operation of this equipment without periodic maintenance will inhibit optimum operating performance and could cause the equipment to malfunction Contact your Pitney Bowes Customer Service Representative for required servi...

Page 11: ...he specific occupational safety and health standards for your workplace Caution Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Except for Ethernet LAN connection cables shielded I O and USB cables must be used with this equipment to ensure compliance with the limits Use of unshielded...

Page 12: ...xplorer Drive Mississauga ON L4W 5C7 1 800 672 6937 Contact information can also be found at www pitneybowes com ca Servicing This product is serviceable For Canada please call 1 800 672 6937 Customer Service Representatives are available Monday through Friday 8 00 AM 8 00 PM ET Outside the USA Contact information can also be found at pitneybowes com ca Safety Pitney Bowes Operator Guide February ...

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Page 14: ...t does this machine do 15 Postal Security Device 17 Logging in and out of the system 18 The Home screen 19 Parts of the mailing and shipping system 20 Manual adjustments 33 How to properly shut down your system 34 System specifications 35 ...

Page 15: ...propriate tile to run the application The system also provides a full range of mail system functions including l Printing postage on envelopes l Printing postage on tapes labels l Sealing envelopes l Calculating postage based on item weight and size and class of mail What the system can measure The system uses the WEIGH ON THE WAY W O W module to process mail of varying thickness and size to deter...

Page 16: ...ecurity Device is registered l If you move to another Postal Code location you must update the Postal Code You can do this by calling Postage by Phone at 1 800 672 6937 l Each time you refill your postage meter Postal Security Device through the LAN the Postage By Phone Meter Payment System computer automatically performs a postal inspection If the postage meter in your mailing machine has not det...

Page 17: ...PSD that incorporates the latest technology approved by Canada PostCanada Postto secure funds This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use Getting started Pitney Bowes Operator Guide February 2018 Page 17 of 349 ...

Page 18: ...o the system This prevents unauthorized use of the system To log in 1 Select the appropriate username 2 Enter your password and select OK To log out 1 Select the settings icon in the lower right corner of the Home screen 2 Select Sign out 3 Select OK Getting started Pitney Bowes Operator Guide February 2018 Page 18 of 349 ...

Page 19: ... 5 x 11 sheet l Your Account Provides unlimited access to your account at pitneybowes com You can place a service call check order status product or service call access service chat and access supplies chat within thePitney BowesStore l Buy Supplies Provides direct access to the Pitney Bowes Supply Line where you can purchase envelopes and paper ink and toner office products and supplies for your ...

Page 20: ...fer to Safety Information Touchscreen Stylus Postal Security Device PSD Feeder Feed Deck Side Guide Power Button Envelope Sealant Bottle Tape Moistener Pad Assembly Thickness Adjustment Knob Printer Ink Cartridges Print Heads Waste Ink Tray Stacker Tape Sealant Bottle Wet Dry Tape Lever Getting started Pitney Bowes Operator Guide February 2018 Page 20 of 349 ...

Page 21: ...you to communicate with the mailing system and the built in postage meter Postal Security Device Your system comes equipped with a 10 2 touchscreen An optional 15 touchscreen is also available Stylus Getting started Pitney Bowes Operator Guide February 2018 Page 21 of 349 ...

Page 22: ...isplay and sits neatly in a tube holder Feeder The feeder area consists of the feeder deck side guide and thickness adjustment knob Feed Deck The feed deck is the area where you load the envelopes If you have a Connect 500W SendPro P1500 Connect 2000 SendPro P2000 or Connect 3000 SendPro P3000 system this feeds the envelopes to the WEIGH ON THE WAY W O W transport deck Getting started Pitney Bowes...

Page 23: ...nvelope position when feeding it NOTE The side guide is optional feature on Connect 3000 SendPro P3000 systems Power Button Turns the mailing system on and off This is located on the lower left side of the feed deck Getting started Pitney Bowes Operator Guide February 2018 Page 23 of 349 ...

Page 24: ...a for packages or pieces of mail that are outside the limits specified for mailing materials Connect 500W SendPro P1500 Connect 1000 SendPro P1000 and Connect 2000 SendPro P2000 systems use adhesive tape only Connect 3000 SendPro P3000 systems can use either adhesive or gummed tape The tape is located under the supplies cover on the right Getting started Pitney Bowes Operator Guide February 2018 P...

Page 25: ...whether they fit through the machine or not The attached scale is behind the supplies cover and to the right of the PSD cover Moistener Pad Assembly The moistener pad assembly moistens the flaps on the envelope NOTE The moistener pad assembly is located beneath the moistener deck on Connect 3000 SendPro P3000 systems To access it lift the top release lever and then use the blue notch to pull on an...

Page 26: ...just for the thickness of the envelopes To set turn the knob until the arrow on the knob lines up with the arrow to the right as shown below The arrow on the knob snaps into position Connect 500W SendPro P1500 Connect 1000 SendPro P1000 and Connect 2000 SendPro P2000 Systems Getting started Pitney Bowes Operator Guide February 2018 Page 26 of 349 ...

Page 27: ...is setting for mail pieces that are greater than or equal 0 25 inches 6 35 mm thick but less than 0 50 inches 12 7 mm thick l Setting 3 Use this setting for mail pieces that are greater than or equal to 0 50 inches 12 7 mm thick but less than 0 625 inches 15 9 mm thick l Setting 4 Use this setting for mail pieces that are greater than or equal to 0 50 inches 12 7 mm thick but less than 0 625 inche...

Page 28: ...ostal indicia as well as any additional items graphic ad text message return address etc you want to appear on your mail piece Print Heads The print heads produce the postage indicia Getting started Pitney Bowes Operator Guide February 2018 Page 28 of 349 ...

Page 29: ...ull capacity Stacker This is where mail is deposited after the postage is applied to the piece of mail It is located on the right side of the system The drop stacker shown here is available with every mailing system An optional power stacker is also available Tape Sealant Bottle Getting started Pitney Bowes Operator Guide February 2018 Page 29 of 349 ...

Page 30: ...ight of the printer module behind the stacker Push the lever to the right for dry tapes or pressure sensitive tapes Push the lever to the left for wetting gummed tapes Postal Security Device The PSD contains the funds and performs all of the calculations necessary to print postage indicia that comply with the latest Canada Post standards It is located beneath the PSD cover on the back of the maili...

Page 31: ...LAN port is located on the back lower left side of the system This port provides the mailing system with a high bandwidth Internet connection Getting started Pitney Bowes Operator Guide February 2018 Page 31 of 349 ...

Page 32: ...Power Receptacle The power receptacle is located on the back left side of the system It connects to the AC power cord supplied Getting started Pitney Bowes Operator Guide February 2018 Page 32 of 349 ...

Page 33: ... l Adjust the Side Guide l Set the Wet Dry Sealer Lever l Adjust the Drop Stacker You can pivot the touchscreen display to a convenient position simply by grasping it and moving it up down left or right If the touchscreen does not respond when you touch it you can also calibrate the touchscreen Getting started Pitney Bowes Operator Guide February 2018 Page 33 of 349 ...

Page 34: ...ystem 1 Select the settings icon in the lower right corner of the Home screen 2 Select the Shut Down option twice 3 Wait until all messages clear from the screen Getting started Pitney Bowes Operator Guide February 2018 Page 34 of 349 ...

Page 35: ...00 Length 37 5 953 mm l With drop stacker fully extended add 17 5 394 mm l With optional power stacker fully extended add 47 5 1207 mm l With optional colour printer add 7 25 184 mm Depth Printer cover open 23 5 597 mm l With optional colour printer add 1 25 4 mm Height 24 610 mm l With optional 15 colour monitor add 2 51 mm Weight 110 lbs 50 kg Getting started Pitney Bowes Operator Guide February...

Page 36: ... stacker not available with Connect 500W SendPro P1500 Connect 3000 SendPro P3000 Length 61 1549 mm l With drop stacker fully extended add 17 5 394 mm l With optional power stacker fully extended add 47 5 1207 mm l With optional colour printer add 7 25 184 mm l With optional colour printer with tape moistener add 11 5 292 mm Depth Printer cover open 23 5 597 mm l With optional colour printer add 1...

Page 37: ...dPro P3000 Optional W O W MSF3 feeder Feeder Deck l Connect 1000 SendPro P1000 and Connect 2000 SendPro P2000 Standard Letter Mail and Flats l Connect 3000 SendPro P3000 Extra Wide Feed Deck Letter Mail and Flats Sealer Capacity Approximately 3900 10 single insert mail pieces Sealer Type Pump fed pad with sealing rollers Printer High speed dual printing technology at 1200 DPI vertical l Mono Print...

Page 38: ...600 indicias per roll without graphic ads Throughput Range of speed options available l Connect 500W SendPro P1500 2 Speeds 60 and 120 Letters min l Connect 1000 SendPro P1000Non W O W 3 Speeds 130 Standard 160 and 180 Letters min l Connect 2000 SendPro P2000 Non W O W 3 Speeds 130 Standard 160 and 180 Letters min l Connect 2000 SendPro P2000 W O W 3 Speeds 70 Standard 90 110 Letters min l Connect...

Page 39: ... with Connect 500W SendPro P1500 l Compact Platform Weighing Options 2 3 kg 4 5 kg 6 8 kg Capacity Only 4 5 kg capacity available with Connect 500W SendPro P1500 l Large Platform Weighing Options 6 8 kg 13 6 kg 31 8 kg 67 6 kg Capacity l 1E20 Laser Printer l 1E31 Brother HL L5100DN Report Laser Printer l Bar code scanning for Tracking Services Confirmation Services and Accounting l Wireless Keyboa...

Page 40: ...g jobs In this section All about jobs 41 Opening a job 43 Previewing jobs 44 Creating a new job 45 Editing a job 47 Deleting a Job 48 Job options 49 Job types 52 Saving changes to a job 59 Closing all jobs 60 ...

Page 41: ...electing the Run Mail button in the Mailing tile on the Home screen l You can view a master list of the jobs on your system and the settings associated with each job by selecting the Jobs button in the Mailing tile on the Home screen Saved jobs are stored and can be easily opened edited or deleted as necessary About Mail Information All of the job settings for the current job are displayed in a li...

Page 42: ...protected so you don t overwrite it easily To clear all changes made while running mail and to return to the default job to its original state select the Reload job link on the Default job tab Using jobs Pitney Bowes Operator Guide February 2018 Page 42 of 349 ...

Page 43: ... Select the job you want to open 3 Select OK A tab for the job opens on the Run Mail screen Note Jobs can also be opened using the optional Barcode Scanner using barcodes setup with the Job Name inside To quickly move between frequently used jobs open the jobs up to five jobs can be open at one time and then select the job tabs as necessary on the Run Mail screen Using jobs Pitney Bowes Operator G...

Page 44: ... to scroll through the list 3 Select the job you want to preview You can change the view of the job using the icons in the upper right corner of the screen Job settings view Select this icon to view all of the settings for the selected job for example class weighing type as well as an envelope preview List view Select this icon to view the complete list of jobs on your system List view is the defa...

Page 45: ... the appropriate job settings 6 Select Save As 7 Type in the new job name and select OK Creating a new job from the jobs screen You can create a job l by editing an existing job and then selecting the Save as option on the Run Mail screen l by selecting Create new job on the Options menu of the Run Mail screen or l by selecting the Create new job button on the Jobs screen Follow the steps below to...

Page 46: ...6 Select Save As 7 Type in the job name and select OK Using jobs Pitney Bowes Operator Guide February 2018 Page 46 of 349 ...

Page 47: ... anything that prints on the envelope including the date select the envelope To change anything that prints on the tape select the tape l To change any of the job settings for example the class or mail select the appropriate option in the Mail Information list located on the left side of the Run Mail screen 3 Save your changes Using jobs Pitney Bowes Operator Guide February 2018 Page 47 of 349 ...

Page 48: ...ect the job you want to delete 3 Select the Options button and then select Delete job Note You cannot delete the default job an open job or jobs that are locked against editing 4 Select Yes delete 5 Select OK when done Using jobs Pitney Bowes Operator Guide February 2018 Page 48 of 349 ...

Page 49: ...default job Creating a duplicate job 1 Select the Open a job tab on the Run Mail screen or select the Jobs button in the Mailing tile on the Home screen 2 Select the job you want to duplicate 3 Select Options then select Duplicate job The system creates a duplicate job This job appears in the Job list below the original with the word copy after the name 4 Select OK when done Setting the default jo...

Page 50: ...ives the selected job the default icon The job also appears on the Default jobs tab in the Run Mail application 4 Select OK when done Renaming a job 1 Select the Open a job tab from within the Run Mail screen or select the Jobs button in the Mailing tile on the Home screen 2 Select the job you want to rename 3 Select Options then select Rename job 4 Type in the new job name 5 Select OK twice when ...

Page 51: ...Note An asterisk appears next to job name when it has been edited or modified 2 Select Reload job The system reverts to the previously saved version of the job Using jobs Pitney Bowes Operator Guide February 2018 Page 51 of 349 ...

Page 52: ...e of mail l Select Weigh Rate Count if you want to track the weight and rate of your mail pieces as well as count mail without printing postage l Select Statement of Manifest if you need to print evidence of payment for parcel shipments or bulk mailings using pre printed permit envelopes l Select Count Only if you want to count mail without printing postage Note The Weigh Rate Count job type is on...

Page 53: ...Date correction 3 Select OK A new job tab appears The Mail Information list is populated with the required date correction job settings Note The weighing method is not displayed in the postage correction job Sealing mode is set to off 4 If necessary change the format of the date 5 If you are printing a tape select the Tape button 6 If you are printing on an envelope and if the envelope is sealed c...

Page 54: ...e range of values you can enter and the field where you enter the specific amount 5 Type in the additional postage required and select OK 6 If you are printing a tape press the Tape button 7 If you are printing on an envelope turn the piece of mail around 180 degrees so that the postal indicia is in the lower left corner a Place the envelope on the feed deck with the flap facing down b Press the S...

Page 55: ...cia A permit is a postal mark containing a permit number that provides you with special processing or discount rates You get the permit s from the Canada Post 1 Select the Options button at the bottom of the Run Mail screen 2 Select Create new job and then select Permit job 3 Select OK A new job tab appears The Mail Information list box is populated with the required permit job settings 4 Select t...

Page 56: ... Printing Note Print date is off in Seal only job 5 Select OK The job appears in a new job tab 6 Select Start to begin feeding and sealing envelopes 7 If you want to save this job select Save as 8 Type in the job name and select OK Weighing rating and counting mail without printing postage If your system uses accounting you can create a job to weigh rate and count mail without printing postage In ...

Page 57: ...ting envelopes 12 If you want to save this job select Save as 13 Type in the job name and select OK Statement of Manifest You can print an indicia as evidence of payment for the other types of mailings and shipments including l Multiple parcel shipments l Bulk mailings using pre printed permit envelopes 1 Select the Options button at the bottom of the Run Mail screen 2 Select Create new job and th...

Page 58: ...ail button in the Mailing tile on the Home screen 2 Select the Options button 3 Select Create new job 4 Select Count Only 5 Select OK The job appears in a new job tab 6 Select the appropriate counter and then select OK l Total Count only total number of pieces for the current job l Resettable Count only the total number of pieces run since you reset the counter 7 Select an account 8 If necessary s...

Page 59: ...hanges to a job at any time If you want to discard the changes you ve made you can reload the previously saved version of the job l To save your changes to the selected job select Save l To save your changes as a new job select Save as Enter a new job name and then select OK Using jobs Pitney Bowes Operator Guide February 2018 Page 59 of 349 ...

Page 60: ...e all open jobs discard all unsaved edits made to saved jobs discard all unsaved jobs and reload the default job Note The Start over option does not allow you to save changes made to the default job Using jobs Pitney Bowes Operator Guide February 2018 Page 60 of 349 ...

Page 61: ...il 77 Running a Manual Weight Entry job 79 Weighing methods 80 Running an Attached Scale job 81 Zeroing the scale while running mail 82 Running a WEIGH ON THE WAY W O W job 83 Running a WEIGH ON THE WAY W O W First Piece Only job 84 Running mail with different shapes and weights 85 Running a Differential Weighing mail job 86 Running mail using a barcode scanner 89 Changing the envelope or tape qua...

Page 62: ...raphic 97 Postal inscriptions 104 Changing or adding a text message or return address 105 Changing envelope size 109 Changing the envelope print area 110 Running mail Pitney Bowes Operator Guide February 2018 Page 62 of 349 ...

Page 63: ...ate when selecting the Class You do not know the weight of your piece of mail Attached Scale The pieces of mail are different weights but fall within the guidelines listed above and in the Mail Piece Specifications topic WEIGH ON THE WAY W O W All pieces of mail are identical WEIGH ON THE WAY W O W first piece only Your pieces of mail vary in types sizes and or weights and you have several you nee...

Page 64: ...is method You only want to seal the envelopes and do not want to apply postage Seal only You want to print the date or time incoming mail for record keeping Date and Time non postal jobs Running mail Pitney Bowes Operator Guide February 2018 Page 64 of 349 ...

Page 65: ...uld be the same size 3 Place the stack of mail on the feed deck Place the envelopes with the flaps down and against the rear wall 4 Make sure the envelopes are pushed far enough so that they cover the feed sensor located on the feed deck near the rear wall 5 Adjust the side guide so it is close to but not touching the bottom edge of the envelope stack Be sure and leave a slight clearance between t...

Page 66: ... 500W SendPro P1500 Connect 1000 SendPro P1000 and Connect 2000 SendPro P2000 0 007 mm Connect 3000 SendPro P3000 0 18 mm Connect 500W SendPro P1500 Connect 1000 SendPro P1000 and Connect 2000 SendPro P2000 16 mm Connect 3000 SendPro P3000 19 mm Envelope flap depth for sealing Minimum Maximum 25 mm Connect 500W SendPro P1500 Connect 1000 SendPro P1000 and Connect 2000 SendPro P2000 76 mm Connect 3...

Page 67: ...with a flap length greater than 60 mm to the maximum flap length for the particular model the minimum flap angle is 21 degrees Acceptable envelope materials Material type and finish must be matte and may include if available in your market Running mail Pitney Bowes Operator Guide February 2018 Page 67 of 349 ...

Page 68: ...nimum inserts 20 lbs 75 gms to 28 lbs 105 gms l Cranes Crest Caution Do not use envelopes or fliers made with glossy materials or also Tyvek envelopes Also do not use envelopes too fragile such as air mail and onion skin envelopes to pass through the feeder Running mail Pitney Bowes Operator Guide February 2018 Page 68 of 349 ...

Page 69: ...t on the screen 4 Check the sealer setting 5 Select Start or Tape to run the job Run Mail screen icons and buttons Button Icon or Link Touching or Selecting Tape Preview icon Displays a preview of the tape to be printed Tape Preview image Opens the Edit Envelope screen allowing you to make changes to your envelope Envelope Preview icon Displays a preview of the envelope to be printed Running mail ...

Page 70: ...nvelope screen so you can modify the date printed on tape or envelope Start button If the job is selected and envelopes loaded this starts the job running Tape button If the job is selected and ready this results in running the job Weighing icon The weighing icon opens the weighing method dialog screen The shape of this icon varies depending on the weighing method for the current job Running mail ...

Page 71: ... scale this ensures that the attached scale is reading zero when there are no mail pieces on it l Create a new job select this to create a new job l High value warning set a value at which the mailing system warns you that you have entered a postage value that is more than the amount you are setting here This feature prevents you from accidentally printing a postage amount that is more than you ne...

Page 72: ...level l If the class requires additional information it will display ellipses after the name When you select this class you are prompted to type in the additional information l When you select a class the rating factors for that class appear in the list box on the left of the Run Mail screen To change any of these factors select the item in the list box l If special services are available for a cl...

Page 73: ...ou must select a different destination by touching or selecting the Destination option in the Mail Information list on the left side of the Run Mail screen Selecting a Zone or Postal Code If you select a class or weight from within the Run Mail screen that requires a Zone or destination Postal code the system prompts you to enter it Use the keyboard to enter the Postal code then select This is a P...

Page 74: ...ly No printing you can adjust the wetness of the sealer for this job Select and drag the control button to adjust the wetness 1 is the driest setting 9 is the wettest Use the and buttons for a more precise selection Note This adjustment only changes the wetness setting for the selected job If you do not adjust the wetness the job will use the default sealer wetness setting 5 If you are using a Con...

Page 75: ...ece only l Attached scale l Differential weighing l Manual weight entry If your system does not have the optional WEIGH ON THE WAY W O W or Manual weight entry method you need to select the Attached scale method 4 Select OK If you are running mail with mixed sizes and weights refer to How do I run mail that has different sizes and weights Running mail Pitney Bowes Operator Guide February 2018 Page...

Page 76: ...ace the postal ink cartridge l If the condition prevents the system from completing the job like Out or postal ink it provides instructions on how to correct the condition and then continue to process the mail l If you attempt to process a mail piece whose weight or size is not appropriate for the job class the system will offer to auto rate the mail piece or you or provide you with the option of ...

Page 77: ...ings simply select the item for example select Class to change the class More information l To change the weighing or sealing method select its icon on the Run Mail screen l To change the number of envelopes or tapes to print for this job select the Envelope or Tape link tab on the Run Mail screen 4 To make changes to the envelope or to the items that print on the envelope select the Edit envelope...

Page 78: ...e not loaded envelopes the feeder will stop and the message Stopping is displayed 9 As the system processes the mail pieces it keeps track of the number of pieces and the total postage amount To check or clear the piece count select the Counter button at the bottom of the Run Mail screen 10 If an envelope or tape jams during printing the system stops and displays the location of the jam Once you c...

Page 79: ...al weight entry 3 Place the mail piece on the detached scale and note its weight 4 Select the Weighing icon a Ensure the Manual weight entry option is selected b If necessary change the weighing units c Type in the mail piece weight d Select OK to go back to the Run Mail screen 5 Select the class of service 6 Put the mail on the feed deck 7 Select Start or if printing to tape select Tape Running m...

Page 80: ...now the weight of the piece of mail l Use the Manual weight entry method if you want to type in the weight of an item that you weighed on a separate scale This is useful for items that exceed the weight capacity of the attached scale or mailings that are always the same weight l Use the Differential weighing method if you want to place all of the mail on the scale at once then remove and run each ...

Page 81: ...ghing icon a Select the Attached scale option b Make sure the scale reads 0 when there are no mail pieces or any objects on the scale If necessary select Zero Scale c Select OK 3 Place the mail piece on the scale The amount displays next to the Weighing icon Note If you remove the mail piece from the scale a timer begins and when the timer expires the Run Mail screen displays the minimum postage a...

Page 82: ...ater than zero when there is nothing on the scale 1 Select the Run Mail button in the Mailing tile on the Home screen 2 Select the Weighing icon 3 Select the Attached scale option 4 Select the Zero scale button under the current weight Running mail Pitney Bowes Operator Guide February 2018 Page 82 of 349 ...

Page 83: ...ton in the Mailing tile on the Home screen 2 Select a job that uses WEIGH ON THE WAY W O W or select the Weighing icon a Check to see that the weighing method is set to WEIGH ON THE WAY W O W If necessary select the WOW option b Select OK 3 Put all of the mail on the feed deck l All mail must be the same width l Use the side guide to guide the mail into the feeder 4 Select Start If you prefer to u...

Page 84: ... the same postage rate If Shape Based Rating SBR class is used the first envelope is also measured Caution Do not lean on or disturb the system while it is processing mail in this mode It will affect the amount of postage applied to the mail piece 1 Select the Run Mail button in the Mailing tile on the Home screen 2 Select a job that uses WEIGH ON THE WAY W O W first piece only or select the Weigh...

Page 85: ...ting Select any other services required from the Extra services list box on the right of the screen 4 Select OK 5 Place the mail in the feeder 6 Select Start 7 A piece will feed into the mailing system and be weighed 8 As it moves through the system the thickness length and width of the envelope are measured 9 Depending on the weight and measurements the appropriate rate will be selected and the p...

Page 86: ...elect a job that uses Differential weighing or select the Weighing icon a Select Differential weighing b If necessary edit the Differential weighing threshold c Select the appropriate print option l Auto tape printing select this option if you have a stack of mail made up of pieces that can t be processed through the system like packages or thick flats Each time you remove a piece of mail from the...

Page 87: ...m asks you if you want to print postage just in case you are removing an empty mail tray Editing the Differential weighing threshold When you use the Differential weighing method each piece of mail must weigh at least as much as the Differential weighing threshold l If you set the threshold too high the scale will not recognize the removal of a piece of mail that falls below the weight threshold l...

Page 88: ... the appropriate threshold 6 Select OK The system returns you to the weighing method dialog box 7 Select OK to return to the Run Mail screen Running mail Pitney Bowes Operator Guide February 2018 Page 88 of 349 ...

Page 89: ...a tape for the mail run The optional Barcode Scanner can be used to select an Account a Job or a JobID1 or JobID2 identity from within the mail run Screen If the scanned barcode contains the text STOP the system will automatically select the Stop button and stop processing the mail run for that job Note This assumes there are no other required fields open on the Run Mail screen that require you to...

Page 90: ...un Mail screen 1 Ensure that the appropriate job is open and selected on the Run Mail screen 2 Select the Envelope quantity or Tape quantity tab on the Run Mail screen 3 Select the envelope or tape Quantity box 4 Select one of the preset quantities or enter a different number of envelopes or tapes Select OK Note The maximum envelope quantity is 10 000 The maximum tape quantity is 100 5 Select the ...

Page 91: ... option on the Edit envelope screen 4 Select the appropriate date option l Print today s date l Today 1 l Select from calendar 5 Select the correct format option and then select OK If you Select from calendar a calendar appears showing several days in advance The number of days in advance shown depends on the country Select the appropriate date from the calendar then select OK Running mail Pitney ...

Page 92: ...ted on the Run Mail screen 2 Select Machine speed from the Mail Information list box on the left side of the Run Mail screen 3 Select the appropriate setting Normal Reduced Slow Very Slow 4 Select OK when done Running mail Pitney Bowes Operator Guide February 2018 Page 92 of 349 ...

Page 93: ... all the elements address Ad Graphic etc are positioned correctly 1 Ensure that the appropriate job is open and selected on the Run Mail screen 2 Select the Options button 3 Select Print a sample piece 4 Select Start or Tape Running mail Pitney Bowes Operator Guide February 2018 Page 93 of 349 ...

Page 94: ...umber of pieces run and the total postage amount since you reset the counter l Seal only jobs o Total Pieces total number of seal only pieces o Resettable counter the total number of seal only pieces run since you reset the counter l Non postal jobs o Total Pieces total number of non postal only pieces o Resettable counter the total number of non postal only pieces run since you reset the counter ...

Page 95: ...s to you mail pieces Refer to Adding Addressed Admail to Your Mail You place these images in the Transpromotional zone 1 on the envelope or tape You also have the option of printing date and time stamps on incoming mail You make changes to you envelope by selecting anywhere within envelope on the Run Mail screen You can also select the Edit envelope link All of selections for modifying the envelop...

Page 96: ...list box on the Run Mail screen 3 Select Addressed Admail 4 Select the appropriate options for example Letter Carrier Presort then Delivery Facility then Short and Long 5 Click OK 6 The Run Mail screen re displays showing the inscription on the envelope 7 Load the envelope and select Start 8 To save the job select the Save As link at the top of the screen 9 Type in the job name and select OK Retur...

Page 97: ...he envelope prints correctly print a sample piece Viewing available graphics 1 Select anywhere within the envelope on the Run Mail screen You can also select the Edit envelope link Select the Graphic Ad option from the list box on the left of the Edit envelope screen 2 The graphic images are displayed in the order in which they have been downloaded with the newest appearing first 3 If your system ...

Page 98: ...kers define the locations for the graphic images 2 To select a graphic choose the marker then select the graphic from the list a checkmark appears in the checkbox l If the zone is empty by default the right justified marker next to the indicia is automatically selected and the first graphic will appear in this location l To remove the graphic simply de select it so that the checkmark is removed fr...

Page 99: ...ic formats for MyGraphics Designer l bmp bitmap versatile format created from Windows and Adobe products l jpg format best used for photographic images l gif format best used for internet images that have flat colors l png format best used for internet images with lossless data compression Positioning a graphic message You can move a graphic horizontally within the Transpromotional zone using the ...

Page 100: ... single tap moves the image 1 mm Press and hold for more than two seconds and the distance increments 0 5 inch 12 7 mm 12 mm every additional second If you exceed the allowable distance the green inter element link see 2 in the diagram below turns from green to red In the example here the right margin for the blue element is now at 38 mm Refer to 3 in the diagram below Running mail Pitney Bowes Op...

Page 101: ...m below shows the default order 1 last 2 first in which non postal elements graphic images text messages return addresses are dropped from the Transpromotional zone if the envelope size changes during a WOW mail run and an element s will not fit The postal elements are restored in the reverse order You can specify which images or messages you do not want dropped The default drop order will remain ...

Page 102: ...hin the envelope on the Run Mail screen You can also select the Edit envelope link 2 Select the Print element drop order option from the list box on the left of the Edit envelope screen 3 The graphics and messages currently in the Transpromotional zone are listed in the left Auto drop order list box 4 Select the image message from the Auto drop order list and then select Move This image message no...

Page 103: ...zed messages and graphics Graphic Ads Text Messages Return Addresses on the blank portion of your envelope while it s printing postage The MyGraphics Designer tool from Pitney Bowes provides a simple way to create and transfer customised Graphic Ads to your mailing system l You must run MyGraphics Designer on a PC separate from your mailing system l The colour of a graphic printed by your mailing ...

Page 104: ... selected on the Run Mail screen 2 Select anywhere within the envelope on the Run Mail screen You can also select the Edit envelope link 3 Select the Postal Inscription option from the list box on the left of the Edit envelope screen 4 If you have selected a class that requires an inscription the option Based on mailing class and services is automatically selected You cannot deselect a required in...

Page 105: ...t 6 To add a message refer to Adding a Message Return Address 7 To create a new text message or return address or to change the font or color of the message refer to Creating a New Message or Return Address 8 To change the position of the message refer to Positioning a Graphic Text Message 9 To remove the message address simply deselect it 10 Select OK when you are done 11 To verify that the envel...

Page 106: ...s appears at the top of the envelope The number of markers depend on the size of the envelope or tape The circles indicate the location of the markers 2 The example shown here corresponds to a 10 envelope and has two Text message markers If graphic images are present the markers are positioned between the graphic markers as shown here 3 As with graphic markers the text markers are left justified o...

Page 107: ...ze and font colour b For font colour you can select black postal red postal ink choose from a standard set of colours or create a custom colour l Standard colours select from a set of colors that correspond to a particular pre set RGB value l Custom colours Create a customized RGB colour by typing in colour values between 0 and 255 where 0 removes all traces of the colour and 255 adds the colour c...

Page 108: ...e to reappear in the list you must select the colour filter button that corresponds to the colour of the message For example if you created the message in postal ink select the postal ink filter button to redisplay all of the messages done in postal ink Running mail Pitney Bowes Operator Guide February 2018 Page 108 of 349 ...

Page 109: ... appropriate job is open and selected on the Run Mail screen 2 Select anywhere within the envelope on the Run Mail screen 3 Select the Envelope size option from the list box on the left of the Edit envelope screen 4 Select the appropriate size 10 Flat Post Card Custom 5 Select OK Running mail Pitney Bowes Operator Guide February 2018 Page 109 of 349 ...

Page 110: ...You can also select the Edit envelope link 3 Select the Print position option from the list box on the left of the Edit envelope screen 4 Set the offset value from the top edge of the envelope The offset range from the top of the envelope is 0 24 to 0 51 inch 6 to 13 mm a Select the or button once to increase decrease the value by 1 mm b To continue increasing decreasing the value hold the or butt...

Page 111: ... your email notifications 123 Setting up a FedEx account 124 Setting up a UPS account 125 Weighing your shipment with a scale in SendPro 126 Adding a shipment memo in SendPro 127 Using your own packaging for Canada Post shipments128 Using your own packaging for FedEx and UPS Canada shipments 129 Creating a Canada Post shipping label 130 Creating a Canada FedEx or UPS shipping label 132 Printing a ...

Page 112: ...uring your shipment dimensions in SendPro 141 Enabling Cost Accounts 142 Searching for a shipment in SendPro 143 Message we were unable to print your label 144 SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 112 of 349 ...

Page 113: ...shipment To speed up and simplify the process of preparing and printing a shipping label you can also make use of features such as the Address Book and History The Address Book allows you to store an unlimited number of addresses and these can be easily accessed as you create a shipping label The History feature provides you with a complete list of all your shipments that you have sent You can vie...

Page 114: ...ttons within the Shipping tile in the Home screen to access the login screen Your login details should be the same as your Pitney Bowes account If you do not receive or mislay the welcome email please contact your local Pitney Bowes office for further support To begin using SendPro shipping refer to Creating a shipping label SendPro Online Shipping Solution Pitney Bowes Operator Guide February 201...

Page 115: ...eybowes com ca Go to pitneybowes com ca and search for What is Pitney Works Once you have a Pitney Works account you can view and pay your Pitney Works bills using one of the payment options described there You can sign up for a Canada Post account on the Canada Post website When using a Canada Post account your SendPro transactions will be applied to your Canada Post account Log into your Canada ...

Page 116: ...tracking number in the tracking number column the shipment does not include tracking Refer to the Canada Post Postal Guide for tracking requirements c To view the tracking event details for that shipment click on the View link or arrow in the left of the column list next to the shipment s date to reveal the shipment s details 2 Search for a tracking number a Look for the search box on the History ...

Page 117: ...der tab whichever is appropriate 3 Click on the Add New button 4 Enter the details for the new address in the fields provided on the screen 5 Click Save when done You may be prompted to verify the address 6 The new address is added to your list of addresses SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 117 of 349 ...

Page 118: ...ipient screen 2 Select the appropriate option l Edit sender address Select this to display all the address fields Type your changes in the appropriate field s If you make changes to street city Province or Postal Code click on the Confirm Address button when done l Add new sender address Select this to add a new sender address Type in the sender s address in the fields provided l View all senders ...

Page 119: ...o do this 1 Select the Address Book button in the Shipping tile on the Home screen 2 Select an address from either the Recipients list or the Senders list 3 Select the Print Shipping Label button and start creating the shipping label SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 119 of 349 ...

Page 120: ...ddress The Edit and Delete button are on the right side of the screen l If you select Edit a The address fields are displayed in the Edit Contact screen Make any changes necessary b Select the Save button at the bottom of the screen c The updated displays in the list of addresses l If you select Delete a You are asked to confirm that you want to delete the address b To delete the address select th...

Page 121: ... The Canada Post website can be used to determine if an address is valid according to Canada Post 1 Go to the Canada Post website www canadapost ca 2 Select Find a Postal Code 3 Enter the address to see if the address is valid l If the address information is not recognized as a valid mailing address you must edit the information until it is recognized as a valid mailing address SendPro Online Ship...

Page 122: ...Label Completed message 3 The Void Shipping Label dialog box displays Read the information and certify that you will not be using the shipping label by selecting the check box provided 4 Click Yes to cancel the label To cancel the label from the History screen 1 Select the History button in the Shipping tile on the Home screen 2 This opens the History screen 3 Locate the Canada Post FedEx or UPS l...

Page 123: ...Book You can have the tracking number or shipment delivery confirmation emails sent to both recipients and senders when you create shipping labels The email notification feature can be enabled disabled via the SendPro Online Shipping Solution Please access the SendPro web application on your computer SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 123 of 349 ...

Page 124: ...ess in the fields provided exactly as they appear on your FedEx billing statement Note When you open the Add FedEx Account screen the name and address will be the one you used when signing up for SendPro You need to replace this with your FedEx name and address l To use a contact name and address different from your FedEx billing address check the check mark for My contact name or address A blank ...

Page 125: ...put that information here You or the account holder in your organization should be able to download it from UPS com l If you don t have a recent invoice check the check box for I don t have a recent invoice 5 Enter your name and address EXACTLY as they appear on your UPS account Note For security reasons the information you enter when adding UPS as a carrier account for your SendPro system must ma...

Page 126: ... an attached USB scale place the package on your scale and click the scale button The weight will appear in the Weight field Refer to How to create a shipping label in SendPro for more information To zero your scale you can also use the blue drop down arrow if a weight greater than zero is shown when there is nothing on the scale Ensure there is nothing on the scale before you begin SendPro Online...

Page 127: ... create a shipping label in SendPro you can enter up to a 50 character note in the Memo field within the Label Options screen This note will print on the shipping label and also will appear in the History file for the shipping label Refer to How to print a shipping label in SendPro for more information SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 127 of 349 ...

Page 128: ...you have an attached USB scale click the scale button and place the package on your scale The weight will appear in the Weight field SendPro will calculate and display the total postage required once you enter the mail class and any special services For detailed information on size and weight restrictions visit the Canada Post website at www canadapost ca SendPro Online Shipping Solution Pitney Bo...

Page 129: ...er the dimensions and weight is the same for both If you have an attached USB scale click the scale button and place the package on your scale The weight will appear in the Weight field SendPro will calculate and display the total postage required once you enter the mail class and any special services For detailed information on size and weight restrictions visit the FedEx or UPS Canada website Se...

Page 130: ...unts 3 Enter the recipient s address using one of two methods l Type in the recipient s address in the fields provided SendPro supports typeahead so that if the name or part of the name is already in the address book it will display the matching address es l Choose from Address Book icon You can scroll through the list of addresses or select a search option search by full name street etc by select...

Page 131: ...returned goods etc and provide detailed descriptions of all the items contained in your shipment This includes where it s made the cost weight and total value 7 Select the down arrow on the right side of the screen to continue and use the Service screen to select the Canada Post shipping service Depending on the package type you can also select a variety of additional special services To add more ...

Page 132: ...con and selecting an address from the list If you make changes to an existing address you can save those changes by selecting the Update contact button Note If you are shipping to an international address you will need an 8 5 x 11 printer If you are shipping to the United States you are prompted to either verify or edit the recipient address 4 Select Residential or Commercial Address from the drop...

Page 133: ...c and provide detailed descriptions of all the items contained in your shipment This includes where it s made the cost weight and total value 9 Select one of the service delivery options in the Service screen Note The amount displayed for each service option is less than the Total displayed in the progress section at the bottom of the screen The service option amount does not include the taxes a I...

Page 134: ... FedEx manifest Use the same login and password you use for SendPro shipping on your Connect Series SendPro P Series machine The FedEx Manifest is available from the Print menu on the SendPro Home page SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 134 of 349 ...

Page 135: ...dresses as well as business addresses A residential delivery is one made to a home including a business operating out of a home For each residential delivery an additional charge per shipment applies SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 135 of 349 ...

Page 136: ...o reprint from the History screen 1 Select the History button in the Shipping tile on the Home screen 2 This opens the History screen with the tab for Shipments selected and displaying all of your recent shipments 3 Find your label in the list or by using the search box refer to How to search for a shipment in SendPro 4 To reveal the shipment s details click the View link or the arrow in the left ...

Page 137: ...an select Print Sample to ensure the label aligns correctly when you print When the sample label appears in a new tab print it and then check the alignment l To add a note about this shipment enter the information in the Memo field You can enter up to 50 characters It will be available in your history file for all carriers Refer to Search for a shipment in SendPro to view the information stored in...

Page 138: ...creen The Printing Defaults screen opens On this screen check or uncheck the checkboxes to l Show or hide the shipping cost on the printed label l Print a receipt with the shipping label Select a default label type Plain Paper 8 x 11 or Roll 4 x 6 from the Choose Format drop down menu SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 138 of 349 ...

Page 139: ...k box 4 Click the Reprint button To reprint from the History screen 1 Select the History button in the Shipping tile on the Home screen 2 This opens the History screen displaying all of your recent shipments 3 Find your label in the list or by using the search box refer to How to search for a shipment in SendPro 4 To reveal the shipment s details click the View link or the arrow in the left of the...

Page 140: ...ton To reprint from the History screen 1 Select the Historybutton in the Shipping tile on the Home screen 2 This opens the History screen displaying all of your recent shipments 3 Find your label in the list or by using the search box refer to How to search for a shipment in SendPro 4 To reveal the shipment s details click the View link or the arrow in the left of the column list next to the shipm...

Page 141: ... How to Creating a shipping label in SendPro for more information l Each carrier provides a list of carrier specific packages box envelope mailing tube or unpackaged from which you can choose For detailed information on size and weight restrictions visit the Canada Post website at www canadapost ca SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 141 of 349 ...

Page 142: ...bel costs You can also assign a Cost Account for postage refills The Cost Accounts feature is enabled via the SendPro Online Shipping Solution Please access the SendPro web application on your computer where you can also view Cost Accounts information SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 142 of 349 ...

Page 143: ...n the appropriate column title For example to change the sorting for the carrier click on the Carrier column title 2 You can also limit or refine your search l Click All Shipments button and select one of the available filters for example search for all insured shipments l If you have the tracking number for a shipment enter it in the search field l You can also search by a range of dates by selec...

Page 144: ...int button check to make sure the address you are using for the shipping label is a valid Canada Postal address including the Postal Code Otherwise you will not be able to print Refer to Verifying a Canada Post address for more information SendPro Online Shipping Solution Pitney Bowes Operator Guide February 2018 Page 144 of 349 ...

Page 145: ... Package In this section All about Receive a Package 146 Setting up a cable connected scanner 147 Receiving a package 149 The Packages screen 150 Find a package 151 Package Notifications 152 Managing Contacts 153 ...

Page 146: ... barcodes l Maintain record of receipts l Access history of received packages l Send an email notification to recipients advising them of received packages After you have placed an order for the Receive a Package feature you will receive a welcome email instructing you how to obtain your login and password details This will enable you to access the Receive a Package feature These login details sho...

Page 147: ...ar a beep when the scanner is recognized Your scanner is ready to use Tell me more about scanning barcodes Barcode scanners read the barcodes printed on shipping labels A simple 1D barcode may tell you the tracking number and carrier name A 2D barcode may contain more information and can often provide the sender and recipient names Receive a Package Pitney Bowes Operator Guide February 2018 Page 1...

Page 148: ...o set up your scanner connect it to an open USB port 2 The system will beep when it recognizes the scanner At that point your scanner is ready to use Receive a Package Pitney Bowes Operator Guide February 2018 Page 148 of 349 ...

Page 149: ...d and choose the carrier from the list of carriers If the carrier is not listed select Other and enter the carrier s name in the Comments field 4 If the recipient and sender names do not appear in the fields select each field and choose the names from the list a If a name does not appear in the list enter the name and select enter b Enter the information in the Add Contact dialog screen c Select S...

Page 150: ...g or ascending order by selecting the down arrow for the Receiving column l You can also search for a particular package in the search field enter carrier tracking number recipient or sender 2 Select the arrow to the left of the Received column to reveal complete details for a package l Select View More to see the complete package history including time stamps l Select Edit to information for the ...

Page 151: ...a Tracking Number or Name 3 Press the Enter key If a package is found it will be listed 4 Select the arrow in front of the package to reveal all of the details for the package a Select View More to see the complete package history including time stamps b Select Edit to information for the package c Select Delete to remove the package record Receive a Package Pitney Bowes Operator Guide February 20...

Page 152: ...rther advice please contact your local Pitney Bowes office Recipients must have a valid email address that can be added via the Contacts button in the Mailing tile on the Home screen You can also customize the email subject and message if desired 1 Select the Package Notifications button in the Mailing tile on the Home screen 2 Select the ON OFF toggle switch Receive a Package Pitney Bowes Operato...

Page 153: ...ting the down arrow for the Contact column l To remove a contact select the settings icon to the right of the Type column and choose Remove l To edit a contact select the settings icon to the right of the Type column and choose Edit Make necessary changes and select Save To add a new contact 1 Select the Receive a Package button on the Receiving tile on the Home screen 2 Enter the new name in eith...

Page 154: ...ection All about Accounting 155 Creating editing or deleting an account 160 Accounting options when running mail 168 All about transactions 173 All about surcharges 181 All about Job IDs 184 All about accounting reports 186 ...

Page 155: ... allowing you to create up to 3000 accounts If your mailing and shipping system uses Business Manager accounting all account and transaction management functions take place at the Business Manager Host PC Refer to the help file provided with the Business Manager application for more information Using a multi level account structure The accounting structure is based on three levels account sub acco...

Page 156: ...and Layout Account Engineering Sub account Industrial Design Sub sub account User Friendly Testing When multiple account levels are created the accounts are linked account sub account or account sub account sub sub account They become a set and are treated as one separate account with one account number and one password The top level account number and password are rolled down to the first sub acc...

Page 157: ... inactive Active status is the default setting for all accounts If you have an account that you no longer wish to use you can set the status to inactive The inactive account will remain on the system but you will not be able to process transactions against it l Account password You can create a password to restrict access to accounts sub accounts and sub sub accounts If an account is password prot...

Page 158: ...Pro P Series x x x x System Budget Manager x Business Manager x PC Transfer Utility x Connect Series SendPro P Series x System Budget Manager x x x x Business Manager x x PC Transfer Utility x x x x Connect Series SendPro P Series x x x Accounting Pitney Bowes Operator Guide February 2018 Page 158 of 349 ...

Page 159: ...stem 0 9 a z A Z Budget Manager x x x x Business Manager x x x PC Transfer Utility x x x x x Connect Series SendPro P Series x x x x x Accounting Pitney Bowes Operator Guide February 2018 Page 159 of 349 ...

Page 160: ... in the Mailing tile on the Home screen or l by selecting Account on the Run Mail screen and then selecting Options Note If users are enabled on your system supervisor access rights are required to create edit or delete an account Creating an account Note If users are enabled on your system this feature is only available to users with supervisor access rights If you are using Business Manager acco...

Page 161: ... the Password field Note Account passwords must be turned on to password protect an account a Type in the password and select OK b Re type the password to confirm and select OK 9 Select OK 10 A dialog box appears indicating the account as been created l Select Create another new account if you want to create another account l Select Add a sub account to this account if you want to create a sub acc...

Page 162: ...ccount to existing account b Select the appropriate account and then select OK 3 Select the Sub or Sub sub account name field Type in the name and then select OK 4 Select the Code field Type in the code for the account and select OK 5 If necessary select the Description field Type in the description for the account and select OK 6 Ensure the status is set to Active 7 If you want to password protec...

Page 163: ...only available to users with supervisor access rights If you are using Business Manager accounting this feature is available to all users 1 Select the Manage Accounts button in the Mailing tile on the Home screen 2 Select Edit account 3 Select the account you want to make inactive and then select OK The Edit Account screen displays 4 Select the Inactive button in the Status area 5 Select OK 6 When...

Page 164: ...le to all users 1 You can edit an account in two ways l by selecting the Manage Accounts button in the Mailing tile on the Home screen or l by selecting Account on the Run Mail screen selecting Options and then Edit selected account 2 Select Edit account 3 Select the account you want to edit and then select OK Accounting Pitney Bowes Operator Guide February 2018 Page 164 of 349 ...

Page 165: ...edit the existing password Note Account passwords must be turned on to password protect an account Type in the appropriate information and select OK 5 Once you have finished editing the account information select OK 6 Select Done to return to the Home screen Deleting an account When you delete an account sub account or sub sub account you remove its data completely That data is then unrecoverable ...

Page 166: ...te all account levels l If this is a single level account or the lowest account level select Yes delete account 5 A dialog box appears indicating the account has been deleted Select OK 6 Select Cancel to return to the main Manage Accounts screen 7 Select Done to return to the Home screen Turning account passwords on and off You can protect each account from unauthorized access by turning account p...

Page 167: ...t the Manage Accounts button in the Mailing tile on the Home screen 2 If you want to turn account passwords on a Select Turn account passwords on b Select Yes turn account passwords on c Select OK 3 If you want to turn account passwords off a Select Turn account passwords off b Select Yes turn account passwords off c Select OK 4 Select Done to return to the Home screen Accounting Pitney Bowes Oper...

Page 168: ... are required to create edit or delete an account Selecting an account while running mail If your system uses accounting you must select an account in order to run mail Follow the steps below if the selected job on the Run Mail screen does not contain an account or if you want to select a different account 1 Ensure that the appropriate job is open and selected on the Run Mail screen 2 Select the A...

Page 169: ...settings on your system 1 On the Run Mail screen select the Accounts in the Mail Information list box The Select Account screen displays 2 Select the Options button 3 Select Manage account search criteria The Account search criteria dialog displays 4 Select the appropriate search options in the Search by list l Account Name l Account Code l Account description 5 Select OK when you are done making ...

Page 170: ...e Remove button 6 To change the order of the columns on the Select Accounts screen a Select a column in the Show these columns in this order list b Use the Move buttons to move the column up or down in the list 7 Select OK when you are done making your changes The Select Accounts screen displays with the new column order Searching for an account If your system uses accounting you can use the accou...

Page 171: ...count is highlighted select OK If more than one account is identified as a match select the appropriate account and then select OK 5 If prompted type in the account password and select OK Sorting the account list You can change the order in which accounts appear on the Select Accounts screen You can sort by account name account code or description Select the account name code or description column...

Page 172: ...he account you have selected while running mail select the End account option on the Run Mail screen This will remove the selected account from the Mail Information list box on the Run Mail screen You can then select another account to process mail against Note If the selected account is saved as part of the job clearing the account on the Run Mail screen does not delete the account from the job Y...

Page 173: ...IIf your system has the WEIGH ON THE WAY W O W feature the weight break for each piece of mail is tracked as part of the transaction If the class changes due to auto class switching within a mail run then the system will automatically open a new transaction As mail pieces are processed it is possible that the class will change back and forth The system will record the mail pieces to the correct tr...

Page 174: ...w Transactions The Transaction List screen displays with a list of transactions that match the criterion of the filter you selected 6 If you want to add or remove the columns of information that appear on the Select Accounts screen or to modify the order in which they appear select Columns 7 To add a column to the Transaction List screen a Select a column in the Available columns list b Select the...

Page 175: ...ess Manager accounting this feature is available to all users 1 Select the Manage Accounts button in the Mailing tile on the Home screen 2 Select Transactions 3 Select View and edit transactions By default the Filter Transaction List screen displays with the criterion from the previously selected filter You can select a new filter from the Saved Filters list or you can add or edit criterion to cre...

Page 176: ...ere are many examples of why you might want to use a filter For example you might want to view all transactions that were entered during a specific date range e g between April 1 and April 15 that does not exactly match a standard week month or other period Or you might want to view all the transactions that were entered for a group of accounts during the current month Once you have created a filt...

Page 177: ...available to users with supervisor access rights If you are using Business Manager accounting this feature is available to all users 1 Select the Manage Accounts button in the Mailing tile on the Home screen 2 Select Transactions 3 Select View and edit transactions By default the Filter Transaction List screen displays with the criterion from the previously selected filter Accounting Pitney Bowes ...

Page 178: ...lect a date from the calendar and then select OK ii Select the Period end date field Select a date from the calendar and then select OK e Type in the start time i Select Hour Minute field Type in the start time in HH MM format and select OK ii Select am or pm f Type in the end time i Select Hour Minute field Type in the start time in HH MM format and select OK ii Select am or pm g Select OK Add cr...

Page 179: ...ting this feature is available to all users 1 Select the Manage Accounts button in the Mailing tile on the Home screen 2 Select Transactions 3 Select View and edit transactions The Filter Transaction List screen appears 4 Select Saved filters 5 Select the appropriate filter and then select Next l To add criterion to the filter select Add or remove criterion Refer to Creating a Transaction Filter f...

Page 180: ...able to all users 1 Select the Manage Accounts button in the Mailing tile on the Home screen 2 Select Transactions 3 Select View and edit transactions 4 Select Saved filters 5 Select the appropriate filter and then select Delete 6 Select OK to remove the filter from the list 7 Select Cancel to return to the Filter Transaction List screen Accounting Pitney Bowes Operator Guide February 2018 Page 18...

Page 181: ...s processed by the surcharge setting This surcharge can be set anywhere from 1 00 to 1 00 l An amount per transaction surcharge is applied to each batch or transaction run on the system This surcharge can be set anywhere from 50 00 to 50 00 l A percentage per mail piece surcharge is calculated multiplying the postage cost of the entire batch by the percent transaction setting This surcharge can be...

Page 182: ...age amount for the piece or mail or transaction l Select a minus amount below zero if you want to subtract from the postage amount for the piece of mail or transaction b Select OK 5 Select Done to apply your changes and return to the Home screen Selecting a surcharge while running mail When you select a surcharge while running mail it will override global surcharges on your system if present When ...

Page 183: ...you want to add or remove a surcharge 1 Select Add or remove a surcharge The Apply Surcharges screen appears 2 Select or deselect the surcharge methods as necessary A check mark appears in the check box adjacent to the Surcharge name if it has been selected If you select a surcharge the Edit surcharge dialog appears a Type in the appropriate value in the field provided b Select how you want the va...

Page 184: ... batch Note If users are enabled on your system this feature is only available to users with supervisor access rights If you are using Business Manager accounting this feature is available to all users 1 Select the Manage Accounts button in the Mailing tile on the Home screen 2 Select Job IDs 3 Select Required if you want to prevent the job from being run unless a Job ID is selected l Selecting th...

Page 185: ...f you know the Job ID 1 type in the ID number and select OK l If you want to see a list of recently used Job ID 1 s select View all recent Job ID 1 s Select the appropriate Job ID 1 and then select OK If necessary you can use the arrow keys to scroll through the list l If you want to remove the Job ID 1 from the job select Clear Job ID 1 3 Select Job ID 2 in the Mail Information list box l If you ...

Page 186: ...ge and surcharges for all of the accounts on your system Transaction Log report The transaction log report lists the transaction ID account pieces postage surcharge and total amount charged for each transaction during the time period specified Account List report The Account List report contains the accounts that have been defined in the system The accounts are sorted by account name then by sub a...

Page 187: ...harge amount total charged and mode type of transactions processed against the selected account s Permit Detail report The Permit Detail report contains the name of the Permit the Job name Meter PSD number the date start time end time class of mail total pieces total weight postage per piece fees and total charged A note about Business Manager If your mailing and shipping system uses Business Mana...

Page 188: ... in csv xls and pdf formats 1 Insert a USB drive into an available port on the mailing system 2 Select the Manage Accounts button in the Mailing tile on the Home screen 3 Select Reports 4 Select View print reports 5 Select the report you want to export 6 Select the Next button 7 If necessary you can modify the report settings Select a setting and the make the appropriate selections The settings va...

Page 189: ...port file type 14 Select OK 15 The system will alert you when the export is complete Select OK 16 Select Cancel to return to the report list Viewing accounting reports 1 Select the Manage Accounts button in the Mailing tile on the Home screen 2 Select Reports 3 Select View print reports 4 Select the report you want to view 5 Select the Next button 6 If necessary you can modify the report settings ...

Page 190: ...elect the calendar icon next to the Start date of fiscal year field a Select a date on the calendar that appears b Select OK The End date of fiscal year is determined based on the start date you enter It cannot be entered manually 5 Select the Default reporting period field a Select a report period type b Select OK 6 The list box on the screen is updated and provides a view the of the reporting pe...

Page 191: ...this option if you want to use the 4 4 5 calendar to manage accounting periods with two four week months followed by one five week month l Period 4 5 4 Select this option if you want to use the 4 5 4 calendar to manage accounting periods with a four week month followed by a five week month and then another four week month l Period 5 4 4 Select this option if you want to use the 5 4 4 calendar to m...

Page 192: ...creen 2 Select Reports 3 Select View print reports 4 Select the report you want to save a copy of 5 Select Save as 6 Enter a name for the report 7 Select OK Deleting accounting reports 1 Select the Manage Accounts button in the Mailing tile on the Home screen 2 Select Reports 3 Select View print reports 4 Select the report you want to delete 5 Select Delete report 6 Select Yes delete The report is...

Page 193: ...8 Reports In this section All about mailing reports 194 Printing a mailing report 195 All about funds and refill reports 196 ...

Page 194: ...ting a mailing report for more information Available mailing reports The following mailing reports are available on your system l Confirmation Services Reports l Funds Reports l Refill Receipts l Refill Summary Note If you have purchased the accounting feature you can create a series of accounting reports Refer to All about accounting reports for more information Reports Pitney Bowes Operator Guid...

Page 195: ...orts screen displays 2 Select the report you want to print 3 The print dialog box appears l If you want to print the report on an envelope place an envelope on the feed deck and select the Start button l If you want to print the report on a piece of tape select the Tape button 4 Select Done to return to the Home screen Reports Pitney Bowes Operator Guide February 2018 Page 195 of 349 ...

Page 196: ...t amount of the refill l Postage in meter after refill postage funds available for processing after the refill was performed l Prepaid balance money remaining in your Postage By Phone postage account l Purchase Power available your credit line with Purchase Power l PBP Account Number your Postage By Phone postage account number l Meter number the number assigned to the meter l Meter name the name ...

Page 197: ...ce the mailing system was installed l Control sum the total of used funds and available funds l Resettable piece count total number of pieces printed since the counter was reset l Piece count value postage spent since the counter was reset l PBP account your postage account number l Indicia number the serial number for the indicia l Meter number the number assigned to the meter l Meter name the na...

Page 198: ...age account 200 Your postage meter 201 Refilling your meter 202 Checking your balance at Pitney Bowes 203 Postage remaining 204 Postage refill settings 205 Viewing the refill history 206 Viewing the meter information 207 Uploading postal information 209 Withdrawing the meter 210 ...

Page 199: ...the history of the last 5 refills performed on your system l Refill Settings select this tab to set the low funds warning amount and default refill amount for your system l Meter Information select this tab to view the PSD information for your system including your postage account number and minimum maximum postage refill values upload postal information or withdraw your meter To access these opti...

Page 200: ... 24 hours a day 7 days a week through your mailing system For more information refer to the postage account materials provided with your system If you need assistance with the postage account have your postage account number ready and call the Postage By Phone System number Refilling your Meter Pitney Bowes Operator Guide February 2018 Page 200 of 349 ...

Page 201: ...ot interrupted the time periods for the Data Center Connection are pre established in your system and will give adequate warning to you when this connection may be required l The message Postal inspection required will first be shown approximately 21 days after your last connection You can connect immediately to have the meter inspected or clear the message temporarily If you clear the message you...

Page 202: ... To add a different postage amount select the Other amount button Type in the refill amount and then select the OK button Note The maximum and minimum postage refill amounts for your system are listed on the Meter information tab 5 When prompted select Confirm The system connects to the Data Center and begins to refill your meter 6 The system will notify you when it finishes refilling your meter I...

Page 203: ...lect the Meter Funds tab 3 Select Get Balance to obtain your current postage account balance The system will notify you once the account balance has been updated If you are using a LAN connection and are constantly connected to your postage account the balance updates automatically 4 Select OK 5 Select Done to return to the Home screen Refilling your Meter Pitney Bowes Operator Guide February 2018...

Page 204: ...creen You can also view the postage remaining and postage used on your system by selecting the Meter Funds tab in the Funds application To print a report of the postage available and postage used refer to Funds and refill reports Refilling your Meter Pitney Bowes Operator Guide February 2018 Page 204 of 349 ...

Page 205: ...lue that appears when manually refilling your meter Setting the low funds warning and the default refill amount 1 Select the Funds button in the Mailing tile on the Home screen 2 Select the Refill settings tab 3 To set the low funds warning value select the Warn when postage in meter is below field a Type in the postage amount b Select OK when done 4 To set the default refill amount select the Def...

Page 206: ...erformed the refill Note The user name displays if users are enabled on your system The refills are displayed in reverse chronological order last refill first 1 Select the Funds button in the Mailing tile on the Home screen 2 Select the Last 5 refills tab The list of the last 5 refills displays 3 Select Done to return to the Home screen Refilling your Meter Pitney Bowes Operator Guide February 201...

Page 207: ...er l Total piece count for the system 3 Select Done to return to the Home screen Finding the minimum and maximum postage values The maximum and minimum postage values can be viewed on the Funds screen These values define the minimum and maximum refill amounts you can use when refilling your meter 1 Select the Funds button in the Mailing tile on the Home screen 2 Select the Meter information tab 3 ...

Page 208: ...Settings button in the Mailing tile on the Home screen 2 Select the Internet Network tab on the left side of the screen 3 Select the Intellilink button 4 Your postage account number appears in the Postage by Phone Account Number box 5 Select the Home button to return to the Home screen Refilling your Meter Pitney Bowes Operator Guide February 2018 Page 208 of 349 ...

Page 209: ...sed class of mail and number of pieces If the accounting feature is used the postal information upload will also include account data 1 Select the Funds button in the Mailing tile on the Home screen 2 Select the Meter Information tab 3 Select Upload postal information now 4 The system will alert you when the upload is complete Select OK 5 Select Done to return to the Home screen Refilling your Met...

Page 210: ...eter information tab 3 Select Withdraw meter l If Pitney Bowes has authorized the withdrawal a dialog box appears indicating that funds are being transferred and the meter is being withdrawn Select OK once the process is complete l If Pitney Bowes has not authorized the withdrawal a dialog box appears indicating that the meter cannot be withdrawn 4 Select Done to return to the Home screen Refillin...

Page 211: ...10 Rates and updates In this section Checking for rates and updates automatically 212 Using the rates and updates scheduler 213 Checking for rates and software updates 214 Viewing the update history 215 ...

Page 212: ... Install updates dialog screen beginning at 5 00 minutes The system will automatically install the update when the countdown reaches 0 00 minutes unless you select Install now or Install later l Select Install now if you want to install the updates at this time Follow the prompts to complete the update installation l Select Install later if you want to install the updates at another time The syste...

Page 213: ...scheduler on for the first time To turn the scheduler on Note Once you turn the update scheduler on it cannot be turned off 1 Select Set up Scheduler when prompted or select Rates and Updates on the Home screen and then select Updates Scheduler 2 Type in the time of day you want the system to check for rates and updates 3 Select Done to return to the Home screen Changing the scheduler settings 1 S...

Page 214: ...l updates 3 A countdown message appears on the Install updates dialog screen beginning at 5 00 minutes The system will automatically install the update when the countdown reaches 0 00 minutes unless you select Install now or Install later l Select Install now if you want to install the updates at this time Follow the prompts to complete the update installation l Select Install later if you want to...

Page 215: ...information 2 Select Updates History to view a list of the updates that have installed on your system l You will see the title size effective date and installation date of each installed update l Updates can be sorted by column in ascending or descending order 3 Select Done to return to the Home screen Rates and updates Pitney Bowes Operator Guide February 2018 Page 215 of 349 ...

Page 216: ...11 System Setup In this section Personal settings 217 Application Settings 219 Internet and network settings 220 System settings 223 Hardware settings 239 ...

Page 217: ...ired on your system and you are a user with operator access you can change your password or password hint in the Personal settings area 1 Select the Settings button in the Mailing tile on the Home screen 2 If necessary select Personal from the list on the left side of the screen 3 Select Login 4 Select the Change password button to change your password a Enter your old password and select OK b Ent...

Page 218: ...re precise selection Calibrating the touchscreen You may need to calibrate the touchscreen if you find it is not responding to touch commands 1 Select the Settings button in the Mailing tile on the Home screen 2 Select Personal from the list on the left side of the screen 3 Select Touchscreen 4 Select the Calibrate button Follow the onscreen prompts to complete the calibration process 5 Select the...

Page 219: ... enter the codes the rates apply automatically whenever you select a class that uses these rates To enter new codes 1 Select the Settings button in the Mailing tile on the Home screen 2 Select Applications then Discount Codes 3 If codes have already been entered they will be displayed in the Discount codes on record list box 4 If no codes are present or to enter additional codes select Enter disco...

Page 220: ...ttings This option allows you to view the communication settings for your system and export them to a USB drive The communication settings are viewed within the Settings application 1 Select the Settings button in the Mailing tile on the Home screen 2 Select Internet Network from the list on the left side of the screen 3 Select Communication Settings The IP address Synchronous port Asynchronous po...

Page 221: ...lect IntelliLink The Postage by Phone postage account number Distributor URL and Backup data center URL for the system are displayed These fields are automatically populated by Pitney Bowes l If necessary select a field type in the parameter and select OK Note Changes to the IntelliLink parameters may result in errors when connecting to Pitney Bowes l If necessary select the Reset to Factory Setti...

Page 222: ... the left side of the screen 3 Select Network Test 4 Select the Network Status tab 5 Select Perform Connection Test The machine then checks l Active Network This is used to ensure that your system is successfully connected to an active network and has been assigned an IP address l Connect to PB This ensures that connections are possible to all relevant areas of the Pitney Bowes infrastructure l Sp...

Page 223: ...o edit the number of files that are uploaded every time the machine uploads postal information l Users Use this feature to enable users on your system as well as create edit and delete users and assign access levels l Configuration Use this feature to view the status of rates software features and graphic updates on your system To access these options select the Settings button in the Mailing tile...

Page 224: ...24 hour clock i e 01 to 24 The minute must be set from 00 and 59 If no value is entered in the minute box it will be set to 00 by default b Select OK 6 Select the Home button to return to the Home screen Postal information upload warning If you have enabled the postal upload warning the system will alert you when the number of postal information files reach the threshold that has been set When the...

Page 225: ...arning will appear more frequently l If you have a fast network connection and uploads are going quickly you can raise the threshold if you feel the warnings are appearing too frequently This will allow the system to create more files before the warning appears 1 Select the Settings button in the Mailing tile on the Home screen 2 Select System from the list on the left side of the screen 3 Select ...

Page 226: ...your system the default job timeout must be less than or equal to it in duration l ENERGY STAR Shutdown The ENERGY STAR shutdown timeout will save money and help protect the environment Use this option to specify how long the system remains inactive before it goes into sleep The default timeout is 40 minutes Use the power button to turn the system back on The ENERGY STAR shutdown timeout is an opt...

Page 227: ...e finished making your changes 8 Select the Home button to return to the Home screen ENERGY STAR What you should know about ENERGY STAR If your system is equipped with the ENERGY STAR it will automatically shutdown after it has been inactive for 40 minutes You must restart your system to be able to perform operations again whether your system timed out during the day or overnight This restart proc...

Page 228: ...e of an automatic SHUT DOWN mode This minimizes energy consumption in compliance with the 2009 revised ENERGY STAR standards for the mailing equipment category How is the ENERGY STAR Mode enabled The ENERGY STAR Mode is an OPTION and is not standard with your base configurations for the Connect Series SendPro P Series If this option is not part of your sales configuration the Connect Series SendPr...

Page 229: ...n multiple barcodes into a single scan l The Barcode Auto Enter tab allows you to turn on off the ability of the system to automatically enter data scanned from a barcode into the Connect Series SendPro P Series screen without forcing the operator to press the Enter key after the barcode is completely scanned l The Scanner Diagnostics tab allows you to verify what is actually being read by the sca...

Page 230: ...mation refer to All About Jobs l Job ID 1and Job ID 2 Your accounting system can track mail runs using Job IDs Refer to All About Job IDs for more information Setting the accounting prefixes If you need to scan multiple account fields you need to create barcodes that contain a 1 or 2 digit prefix The prefix identifies the field you are scanning Use the Accounting Prefixes tab to define the prefixe...

Page 231: ...you want to scan an account name that contains more than 30 characters say 50 characters you add a concatenation character at the end of the first 30 characters These first 30 characters with the concatenation character at the end would be on the first line and the second 20 characters would be on the second line When you scan these two barcode lines the system will combine them into a single barc...

Page 232: ...ter feature select Off turn it off 5 Select the Home button to return to the Home screen Using scanner diagnostics The Scanner Diagnostics tab allows you to verify what is actually being read by the scanner in the barcode without having to run mail To determine what the scanner reads in the barcode 1 Select the Settings button in the Mailing tile on the Home screen 2 Select System from the list on...

Page 233: ... the list on the left side of the screen 3 Select Users 4 On the User setup tab select Enable user logins You will be prompted to create a user with supervisor access rights a Type in the user name and then select OK b Type in the password and select OK c Re type in the password to confirm and select OK d Select the Password hint field to add a password hint Type in the hint and select OK e Select...

Page 234: ... access select the Password field Type in the password and select OK 7 Select the appropriate user role operator or supervisor 8 If necessary select the Password hint field to add a password hint Type in the hint and select OK 9 Select OK to return to the user settings screen 10 Select the Home button to return to the Home screen User role setup If you have supervisor access to the system you can ...

Page 235: ...een 2 Select System from the list on the left side of the screen 3 Select Users 4 Select the Roles setup tab 5 Select the Operator user role 6 Select the functions in the Allow access to list that you want users to be able to perform l A check box with a check mark indicates that all operators will have access to the function l An empty check box indicates that all operators will not have access t...

Page 236: ...ct OK to return to the user settings screen 8 Select the Home button to return to the Home screen Deleting a user Note Supervisor access rights are required to manage users 1 Select the Settings button in the Mailing tile on the Home screen 2 Select System from the list on the left side of the screen 3 Select Users 4 Select the user you want to delete If necessary use the up and down arrow buttons...

Page 237: ...e screen 2 Select System from the list on the left side of the screen 3 Select Users 4 On the User setup tab a check mark appears in the Enable user logins check box Select Enable user logins to remove the check mark from the check box 5 A warning message displays Select Yes turn off user logins Viewing the status of rates software features and graphic updates 1 Select the Settings button in the M...

Page 238: ...ated effective dates l The Features graphics tab contains a list of the rates and optional software features available on your system as well as the hardware components that make up the your system For example hardware components include the type of scale and its capacity and the type of connectivity wireless LAN l The Credits tab contains copyright and permission notices for the software on your ...

Page 239: ...the waiting for envelope timeout l WEIGH ON THE WAY W O W Select this option to select the weighing mode or to set the weight limit Viewing your model and serial number The model and serial number are helpful to have on hand for rate changes phone support and service 1 Select the Settings button in the Mailing tile on the Home screen 2 Select Hardware from the list on the left side of the screen 3...

Page 240: ... the scale when the system is powered up At power up the system will automatically zero the scale 1 Select the Settings button in the Mailing tile on the Home screen 2 Select Hardware from the list on the left side of the screen 3 Select Attached scale 4 Select Zero scale 5 Select the Home button to return to the Home screen Resetting the localization value When you replace your attached scale you...

Page 241: ... W O W Mode If you have a Connect 500W SendPro P1500 Connect 2000 SendPro P2000 or Connect 3000 SendPro P3000 mailing system there are two WEIGH ON THE WAY W O W mode settings normal and precision Normal is the default mode Precision mode allows you to obtain a more precise measurement of the weight and dimensions of your mail pieces Follow the steps below to set the WEIGH ON THE WAY W O W mode 1 ...

Page 242: ...r 4 Select Edit next to the Waiting for envelopes timeout 5 Select the appropriate length of time l Select Stop machine automatically after rollers stop if you want the feeder to stop after the last envelope is processed l Select Wait for envelopes until stop is pressed if you want the feeder to continue running until you press the Stop button l Select Wait for envelopes for if you want the feeder...

Page 243: ...e roll 244 Refilling the envelope and tape sealant bottle 247 Printing a test pattern 248 Cleaning the print heads 249 Low ink warning 250 Out of ink warning 251 Replacing the ink cartridges 252 Replacing the print heads 256 Aligning the print heads 261 ...

Page 244: ...en the tape is running out and this may cause a jam The red stripe on the tape notifies you that you are running low on tape There is also a black stripe that tells the machine when it is out of tape When the system detects the black stripe on the tape it stops the machine At this point there is still a small amount of tape on the roll 1 Select the Settings button in the Mailing tile on the Home s...

Page 245: ... into the well Make sure the leading tape edge comes up from under the roll and to the right 9 Select Feed forward The system will advance the tape feed drive 10 Insert the lead edge of the tape into the entrance guide The system will advance the tape to the proper position 11 Close the cover Maintenance Pitney Bowes Operator Guide February 2018 Page 245 of 349 ...

Page 246: ...12 Select Done to return to the Home screen Maintenance Pitney Bowes Operator Guide February 2018 Page 246 of 349 ...

Page 247: ...n is running low When you receive this message your system can still seal approximately 50 envelopes 1 Lift the sealant bottle out of the cradle The bottle is located to the right of the printer module behind the stacker 2 Remove the cap from the bottle 3 Add enough E Z Seal Sealing solution to bring the level up to the bottom of the throat of the bottle Do not overfill the envelope sealant bottle...

Page 248: ...To print the test pattern on an envelope place an envelope of the feed deck and select Start l To print the test sample on tape select Tape 6 Check the test pattern l If the solid lines of the test pattern are unbroken select Image is OK Done Skip to step 7 l If the test pattern has missing or incomplete lines select Not OK Clean print head Once the cleaning operation completes you will be prompte...

Page 249: ...he Home screen 2 Select Hardware 3 Select Printer 4 Select the Print head tab 5 Select the Clean button Print head cleaning takes approximately one minute A progress bar indicates the cleaning status 6 Once the cleaning process is complete you will be prompted to print a test pattern Maintenance Pitney Bowes Operator Guide February 2018 Page 249 of 349 ...

Page 250: ... runs out You can print about another 300 postage indicia or leave the mailing system running for six days without printing If you do not have a replacement cartridge order one now Note Your actual ink usage will vary depending on whether you routinely print advertisements or inscriptions and how may pieces of mail you print per day Spot black 2 low ink warning If the spot black 2 ink cartridge is...

Page 251: ...Your system uses ink from the ink cartridge during normal maintenance cycles You must maintain adequate ink supply in the cartridge to keep the system in optimal working condition Replace your ink cartridge promptly when warned Running the system with an empty ink cartridge may result in damage to printer components that are not covered under your service agreement Maintenance Pitney Bowes Operato...

Page 252: ...f the print head is not installed If the ink cartridge and print head are removed at the same time ink from the print supply line will flow down the tube and squirt from the needle in the ink cartridge holder out into the printer and system interior 1 You can replace the ink cartridges by selecting Replace ink cartridge when the low ink or out of ink warning appears You can also replace the ink ca...

Page 253: ... ink cartridge cover 3 Pull the ink cartridge straight out 4 The system warns you that the ink cartridge is not installed Select Clear message Maintenance Pitney Bowes Operator Guide February 2018 Page 253 of 349 ...

Page 254: ...the ink cartridge with the label facing upright and push into place 7 Close the ink cartridge cover 8 Select Print test pattern to verify that you have installed the ink cartridge correctly Maintenance Pitney Bowes Operator Guide February 2018 Page 254 of 349 ...

Page 255: ...9 Check the test sample If the lines are solid and unbroken the sample is acceptable Select Image is OK Done Maintenance Pitney Bowes Operator Guide February 2018 Page 255 of 349 ...

Page 256: ...e test sample is still not satisfactory replace the print head 1 Select the Settings button in the Mailing tile on the Home screen 2 Select Hardware 3 Select Printer 4 Select the Print head tab 5 Select the Install new button 6 Open the printer cover Maintenance Pitney Bowes Operator Guide February 2018 Page 256 of 349 ...

Page 257: ...atch all the way forward until it stops 8 Lift the blue print head handle up to a vertical position and then lift the print head straight up and out Maintenance Pitney Bowes Operator Guide February 2018 Page 257 of 349 ...

Page 258: ...9 Remove the new print head from its packaging Shake the print head three times Maintenance Pitney Bowes Operator Guide February 2018 Page 258 of 349 ...

Page 259: ...ad contact must be facing toward the front of the mailing system l Make sure the blue handle is down l During installation only apply pressure to the center of the print head Maintenance Pitney Bowes Operator Guide February 2018 Page 259 of 349 ...

Page 260: ... minutes 13 Once the print head preparation is complete you will be prompted to print a test pattern on an envelope Place an envelope on the feed deck and select Start 14 Check the test pattern If the lines are solid and unbroken the pattern is acceptable Select Image is OK Done Maintenance Pitney Bowes Operator Guide February 2018 Page 260 of 349 ...

Page 261: ...the steps in the appropriate section to continue with the alignment process Envelope and tape alignment 1 Type in the length of your envelope a Use the and buttons to adjust the length measurement The minimum and maximum lengths allowed are displayed on the screen b Select Next to continue 2 Select the location on the envelope where most full color graphics are printed Do not change this setting u...

Page 262: ...cessful a message appears indicating that the print heads have been horizontally aligned to print on envelopes Select Next to continue to the tape alignment 11 Select Tape to print the first vertical test pattern a Select the Pattern number field b Type in the number of the best aligned pattern c Select OK d Select Next to continue 12 Repeat step 11 to print the second vertical test pattern 13 If ...

Page 263: ...f most full color graphics are printed as part of a permit Select Next to continue 3 Place an envelope on the feed deck and select Start to print the vertical test pattern 4 Select the Pattern number field 1 Type in the number of the best aligned pattern 2 Select OK 3 Select Next to continue 5 Repeat steps 3 and 4 to print the second vertical test pattern 6 If the alignment was successful a messag...

Page 264: ...ment was successful a message appears indicating that the print heads have been vertically aligned to print on tape Select Next to continue to the horizontal alignment 4 Select Tape to print the first horizontal test pattern a Select the Pattern number field b Type in the number of the best aligned pattern c Select OK d Select Next to continue 5 Repeat step 4 to print the second horizontal test pa...

Page 265: ...t 1000 SendPro P1000 276 Paper Path Maintenance on your Connect 500W SendPro P1500 Connect 2000 SendPro P2000 286 Paper Path Maintenance on your Connect 3000 SendPro P3000 295 Sealer Maintenance on your Connect 1000 SendPro P1000 305 Sealer Maintenance on your Connect 500W SendPro P1500 Connect 2000 SendPro P2000 312 Sealer Maintenance on your Connect 3000 SendPro P3000 319 How to fix W O W relate...

Page 266: ...e feeding issues 342 How to clear a tape stoppage 344 How to resolve printing issues 346 How to resolve postage refill issues 347 How to resolve touchscreen response issues 348 Contacting Pitney Bowes 349 Troubleshooting Pitney Bowes Operator Guide February 2018 Page 266 of 349 ...

Page 267: ...dPro P1000 This procedure describes the correct method for clearing a stoppage or envelope jam on your Connect 1000 SendPro P1000 system 1 Lift the feed cover 2 Lift the print cover Troubleshooting Pitney Bowes Operator Guide February 2018 Page 267 of 349 ...

Page 268: ...release lever 4 Lift up the lower release lever and remove the mailpiece 5 Close the top release lever 6 Lift up the printer transport release lever Troubleshooting Pitney Bowes Operator Guide February 2018 Page 268 of 349 ...

Page 269: ...lear 8 Push the printer transport release lever down 9 Make sure all release levers are down and snapped back into place 10 Close all covers and resume printing Troubleshooting Pitney Bowes Operator Guide February 2018 Page 269 of 349 ...

Page 270: ...e describes the correct method for clearing a stoppage or envelope jam on your Connect 2000 SendPro P2000 but is very similar to the Connect 500W SendPro P1500 system 1 Lift the a feeder W O W transport cover and the b printer cover Troubleshooting Pitney Bowes Operator Guide February 2018 Page 270 of 349 ...

Page 271: ...ease lever and the c printer transport release lever 3 Remove any mail pieces from the W O W transport and printer transport area 4 Lift up the lower release lever and remove the mail piece Troubleshooting Pitney Bowes Operator Guide February 2018 Page 271 of 349 ...

Page 272: ...5 Push all release levers down and make sure they snap into place 6 Close all covers and resume printing Troubleshooting Pitney Bowes Operator Guide February 2018 Page 272 of 349 ...

Page 273: ...the correct method for clearing a stoppage or envelope jam on your Connect 3000 SendPro P3000 system 1 Lift the a feeder W O W transport cover and the b printer cover 2 Pull up and to the left on the top release lever Troubleshooting Pitney Bowes Operator Guide February 2018 Page 273 of 349 ...

Page 274: ...e lever 4 Remove any mail pieces from the W O W transport and printer transport area 5 Lift up the lower release lever and remove the mail piece 6 Push all release levers down and make sure they snap into place Troubleshooting Pitney Bowes Operator Guide February 2018 Page 274 of 349 ...

Page 275: ...7 Close all covers and resume printing Troubleshooting Pitney Bowes Operator Guide February 2018 Page 275 of 349 ...

Page 276: ...1000 system follow the steps here to clear the stoppage and perform the recommended maintenance operations to prevent further stoppages 1 Lift the a feed cover and the b printer cover and locate the stoppage c 2 Remove the envelopes from the feed deck Troubleshooting Pitney Bowes Operator Guide February 2018 Page 276 of 349 ...

Page 277: ...ight 4 Lift up on the lower release lever with one hand and remove the envelope with the other 5 Examine the a sealer roller and b printer entrance roller for dirt and gunk Troubleshooting Pitney Bowes Operator Guide February 2018 Page 277 of 349 ...

Page 278: ...6 Fill a water spray bottle and spray water on a lint free cloth 7 Wipe any dirt or gunk off the sealer roller Troubleshooting Pitney Bowes Operator Guide February 2018 Page 278 of 349 ...

Page 279: ...8 Close the top release lever and lock in place 9 Lift up the printer transport release lever and push to the right Troubleshooting Pitney Bowes Operator Guide February 2018 Page 279 of 349 ...

Page 280: ...ove any envelopes from the printer deck and wipe the printer entrance roller and printer deck clean using another damp lint free cloth Troubleshooting Pitney Bowes Operator Guide February 2018 Page 280 of 349 ...

Page 281: ...11 Set the thickness adjustment knob Troubleshooting Pitney Bowes Operator Guide February 2018 Page 281 of 349 ...

Page 282: ...9 5 mm to the maximum of 16 mm thick use a setting of 2 b For postcards and mail pieces that are 0 18 mm to 9 5 mm thick use a setting of 1 12 Close the feed and printer covers Troubleshooting Pitney Bowes Operator Guide February 2018 Page 282 of 349 ...

Page 283: ...e guide on the feeder deck to accommodate the width of the envelope The space between the envelope and side guide should be approximately b 1 6 mm Troubleshooting Pitney Bowes Operator Guide February 2018 Page 283 of 349 ...

Page 284: ...d deck a Make sure all the envelopes are the same size for a mail run b Align the stack of envelopes by tapping the stack on a flat surface c Fan the envelope stack Troubleshooting Pitney Bowes Operator Guide February 2018 Page 284 of 349 ...

Page 285: ... as shown e Place the stack on the feed deck with the envelope flaps down and against the rear wall Make sure the stack is not too high Correct Incorrect Troubleshooting Pitney Bowes Operator Guide February 2018 Page 285 of 349 ...

Page 286: ...P2000 Connect 500W SendPro P1500system follow the steps here to clear the stoppage and perform the recommended maintenance operations to prevent further stoppages 1 Lift the a feed cover and the b printer cover and locate the stoppage c 2 Prepare the envelopes for the feed deck Troubleshooting Pitney Bowes Operator Guide February 2018 Page 286 of 349 ...

Page 287: ... up and to the right 4 Lift up on the lower release lever with one hand and remove the envelope with the other 5 Examine the sealer roller for dirt and gunk Troubleshooting Pitney Bowes Operator Guide February 2018 Page 287 of 349 ...

Page 288: ... bottle and spray water on a lint free cloth 7 Wipe any dirt or gunk off the sealer roller and then close the top release lever and lock it in place Troubleshooting Pitney Bowes Operator Guide February 2018 Page 288 of 349 ...

Page 289: ... release lever and remove any envelopes from the c W O W and d printer decks 9 Using another damp lint free cloth clean the a printer entrance roller Use the cloth to wipe down the W O W and printer decks Troubleshooting Pitney Bowes Operator Guide February 2018 Page 289 of 349 ...

Page 290: ...10 Set the thickness adjustment knob Troubleshooting Pitney Bowes Operator Guide February 2018 Page 290 of 349 ...

Page 291: ...9 5 mm to the maximum of 16 mm thick use a setting of 2 b For postcards and mail pieces that are 0 18 mm to 9 5 mm thick use a setting of 1 11 Close the feed and printer covers Troubleshooting Pitney Bowes Operator Guide February 2018 Page 291 of 349 ...

Page 292: ...e guide on the feeder deck to accommodate the width of the envelope The space between the envelope and side guide should be approximately b 1 6 mm Troubleshooting Pitney Bowes Operator Guide February 2018 Page 292 of 349 ...

Page 293: ...d deck a Make sure all the envelopes are the same size for a mail run b Align the stack of envelopes by tapping the stack on a flat surface c Fan the envelope stack Troubleshooting Pitney Bowes Operator Guide February 2018 Page 293 of 349 ...

Page 294: ... as shown e Place the stack on the feed deck with the envelope flaps down and against the rear wall Make sure the stack is not too high Correct Incorrect Troubleshooting Pitney Bowes Operator Guide February 2018 Page 294 of 349 ...

Page 295: ...3000 system follow the steps here to clear the stoppage and perform the recommended maintenance operations to prevent further stoppages 1 Lift the a feed cover and the b printer cover and locate the stoppage c 2 Prepare the envelopes for the feed deck Troubleshooting Pitney Bowes Operator Guide February 2018 Page 295 of 349 ...

Page 296: ...ever with one hand and remove the envelope with the other 5 Lift up the a W O W transport release lever and the b printer transport release lever and remove any envelopes from the c W O W and d printer decks Troubleshooting Pitney Bowes Operator Guide February 2018 Page 296 of 349 ...

Page 297: ...6 Examine the sealer roller for dirt and gunk 7 Fill a water spray bottle and spray water on a lint free cloth Troubleshooting Pitney Bowes Operator Guide February 2018 Page 297 of 349 ...

Page 298: ...d feed deck Close the top release lever and lock it in place 9 Spray water on a fresh lint free cloth 10 Clean the a printer entrance roller and the b W O W and c printer decks Troubleshooting Pitney Bowes Operator Guide February 2018 Page 298 of 349 ...

Page 299: ...11 Close the a W O W transport release lever and the b printer transport lever Troubleshooting Pitney Bowes Operator Guide February 2018 Page 299 of 349 ...

Page 300: ...12 Set the thickness adjustment knob Troubleshooting Pitney Bowes Operator Guide February 2018 Page 300 of 349 ...

Page 301: ...ick use a setting of 1 c For mail pieces that are greater than or equal 6 35 mm thick but less than 12 7 mm thick use a setting of 2 not shown d For mail pieces that are greater than or equal to 12 7 mm thick but less than 19 mm thick use a setting of 4 not shown 13 Close the feed and printer covers Troubleshooting Pitney Bowes Operator Guide February 2018 Page 301 of 349 ...

Page 302: ...e guide on the feeder deck to accommodate the width of the envelope The space between the envelope and side guide should be approximately b 1 6 mm Troubleshooting Pitney Bowes Operator Guide February 2018 Page 302 of 349 ...

Page 303: ...d deck a Make sure all the envelopes are the same size for a mail run b Align the stack of envelopes by tapping the stack on a flat surface c Fan the envelope stack Troubleshooting Pitney Bowes Operator Guide February 2018 Page 303 of 349 ...

Page 304: ... as shown e Place the stack on the feed deck with the envelope flaps down and against the rear wall Make sure the stack is not too high Correct Incorrect Troubleshooting Pitney Bowes Operator Guide February 2018 Page 304 of 349 ...

Page 305: ...or not sealing properly perform the recommended maintenance operations here In order to complete these operations you will need the Moistener Replacement Kit 2F3 E Improperly sealed envelope 1 Open the supplies cover Troubleshooting Pitney Bowes Operator Guide February 2018 Page 305 of 349 ...

Page 306: ... if the sealant bottle is seated correctly The following picture is an example of an improperly seated bottle 3 To re seat the sealant bottle lift it straight up and lower it again as shown in the following picture Troubleshooting Pitney Bowes Operator Guide February 2018 Page 306 of 349 ...

Page 307: ...feed and b print covers 5 Push down on the moistener pad assembly button located on the feed deck 6 Grasp the a moistener pad assembly and pull it out straight toward you Troubleshooting Pitney Bowes Operator Guide February 2018 Page 307 of 349 ...

Page 308: ...tion of the c wick If the pad contains dirt and gunk and looks like the image shown here you need to replace the assembly 8 Using two fingers grasp and remove the wick 9 Locate the Moistener Replacement Kit 2F3 E Troubleshooting Pitney Bowes Operator Guide February 2018 Page 308 of 349 ...

Page 309: ...10 Insert the new wick Gently push it all the way down into the wick holder until it is seated properly Troubleshooting Pitney Bowes Operator Guide February 2018 Page 309 of 349 ...

Page 310: ...tion IMPORTANT Make sure that the moistener pad assembly is perfectly level with the feed deck and that the stripper portion of the assembly is under the mail hold down finger Correct alignment with feed deck Troubleshooting Pitney Bowes Operator Guide February 2018 Page 310 of 349 ...

Page 311: ...own assembly The following are examples of improper alignment Incorrect alignment with feed deck 12 Close the feed and print covers 13 Run some envelopes and verify they are sealing correctly Troubleshooting Pitney Bowes Operator Guide February 2018 Page 311 of 349 ...

Page 312: ...e not sealing or not sealing properly perform the recommended maintenance operations here In order to complete these operations you will need the Moistener Replacement Kit 2F3 E Improperly sealed envelope 1 Open the supplies cover Troubleshooting Pitney Bowes Operator Guide February 2018 Page 312 of 349 ...

Page 313: ...t bottle is seated correctly The following picture is an example of an improperly seated bottle 3 To re seat the sealant bottle lift it straight up and lower it again so that it is seated properly as shown in the following image Troubleshooting Pitney Bowes Operator Guide February 2018 Page 313 of 349 ...

Page 314: ...feed and b print covers 5 Push down on the moistener pad assembly button located on the feed deck 6 Grasp the a moistener pad assembly and pull it out straight toward you Troubleshooting Pitney Bowes Operator Guide February 2018 Page 314 of 349 ...

Page 315: ...sture pad Note the location of the c wick If the pad contains dirt and gunk and looks like the image shown here you need to replace the assembly 8 Using two fingers grasp and remove the wick Troubleshooting Pitney Bowes Operator Guide February 2018 Page 315 of 349 ...

Page 316: ...he Moistener Replacement Kit 2F3 E 10 Insert the new wick Gently push it all the way down into the wick holder until it is seated properly Troubleshooting Pitney Bowes Operator Guide February 2018 Page 316 of 349 ...

Page 317: ...tion IMPORTANT Make sure that the moistener pad assembly is perfectly level with the feed deck and that the stripper portion of the assembly is under the mail hold down finger Correct alignment with feed deck Troubleshooting Pitney Bowes Operator Guide February 2018 Page 317 of 349 ...

Page 318: ...d down assembly The following are examples of improper alignment Incorrect alignment with feed deck 12 Close the feed and print covers 13 Run some envelopes and verify they are sealing correctly Troubleshooting Pitney Bowes Operator Guide February 2018 Page 318 of 349 ...

Page 319: ...roperly perform the recommended maintenance operations here In order to complete these operations you will need the Moistener Replacement Kit 2F3 F Improperly sealed envelope 1 Open the supplies cover located on top of the feed cover Troubleshooting Pitney Bowes Operator Guide February 2018 Page 319 of 349 ...

Page 320: ...t bottle is seated correctly The following picture is an example of an improperly seated bottle 3 To re seat the sealant bottle lift it straight up and lower it again so that it is seated properly as shown in the following image Troubleshooting Pitney Bowes Operator Guide February 2018 Page 320 of 349 ...

Page 321: ... supplies cover then open the a feed and b print covers 5 Pull up and to the left on the a top release lever to expose the b moistener deck Troubleshooting Pitney Bowes Operator Guide February 2018 Page 321 of 349 ...

Page 322: ... you 7 Grasp the a moistener pad and pull it out of the assembly Note the location of the b wick If the c pad contains dirt and gunk and looks like the image shown here you need to replace the moistener pad assembly Troubleshooting Pitney Bowes Operator Guide February 2018 Page 322 of 349 ...

Page 323: ...8 Using two fingers grasp and remove the wick 9 Locate the Moistener Replacement Kit 2F3 F Troubleshooting Pitney Bowes Operator Guide February 2018 Page 323 of 349 ...

Page 324: ...ps into place Make sure the moistener pad assembly is inserted correctly within the moistener deck The following images show the proper and incorrect alignments Correct alignment with the moistener deck Troubleshooting Pitney Bowes Operator Guide February 2018 Page 324 of 349 ...

Page 325: ...t alignment with moistener deck 11 Insert the new wick Gently push it all the way down into the wick holder until it is seated properly Troubleshooting Pitney Bowes Operator Guide February 2018 Page 325 of 349 ...

Page 326: ... into place 13 Close the top release lever Make sure it snaps into place 14 Close the feed and print covers 15 Run some envelopes and verify they are sealing correctly Troubleshooting Pitney Bowes Operator Guide February 2018 Page 326 of 349 ...

Page 327: ... prevent and fix most WEIGH ON THE WAY W O W issues on your Connect 500W SendPro P1500 Connect 2000 SendPro P2000 and Connect 3000 SendPro P3000 1 Lift the a feeder W O W transport cover and the b printer cover 2 Remove any debris like paper clips or rubber bands from the W O W deck Troubleshooting Pitney Bowes Operator Guide February 2018 Page 327 of 349 ...

Page 328: ...3 Lift up on the W O W transport release lever 4 Fill a water spray bottle and spray water on a lint free cloth Troubleshooting Pitney Bowes Operator Guide February 2018 Page 328 of 349 ...

Page 329: ...he W O W deck including the printer entrance roller 6 Close the W O W transport release lever 7 Close the feeder W O W transport cover and the printer cover Troubleshooting Pitney Bowes Operator Guide February 2018 Page 329 of 349 ...

Page 330: ...lopes for the feed deck a Align the stack of envelopes by tapping on a flat surface DO not use the W O W cover as the surface b Fan the envelopes Troubleshooting Pitney Bowes Operator Guide February 2018 Page 330 of 349 ...

Page 331: ...es slant as shown d When loading the envelopes onto the feed deck make sure you do not lean up against the machine or have anything touching the W O W section Troubleshooting Pitney Bowes Operator Guide February 2018 Page 331 of 349 ...

Page 332: ...items on the machine l Make sure the machine is on a stable surface If the machine is on a table it should not move either forward or backward or side to side when you press against the table or machine Troubleshooting Pitney Bowes Operator Guide February 2018 Page 332 of 349 ...

Page 333: ...l All of the feet on the machine must be flat against the surface and the machine must be level Troubleshooting Pitney Bowes Operator Guide February 2018 Page 333 of 349 ...

Page 334: ...l Make sure machine is not located nears any fans or any sources of vibration Troubleshooting Pitney Bowes Operator Guide February 2018 Page 334 of 349 ...

Page 335: ...tempting to print postage follow the procedure here to correct the problem and resume printing 1 Select the Clear message button at the bottom of the Run Mail screen 2 Select Start Over at the top right corner of the Run Mail screen Troubleshooting Pitney Bowes Operator Guide February 2018 Page 335 of 349 ...

Page 336: ...rn to the Home screen 4 Select the Settings button in the Mailing tile on the Home screen 5 Select the Hardware button on the left pane of the Settings screen Troubleshooting Pitney Bowes Operator Guide February 2018 Page 336 of 349 ...

Page 337: ...elect the Install new button NOTE Please use the existing print head in this procedure You will receive the following message Please wait while preparing to replace print head This may take a few minutes Do not open the printer cover until instructed Troubleshooting Pitney Bowes Operator Guide February 2018 Page 337 of 349 ...

Page 338: ...nt head appears on the screen Perform each of the steps shown in the demonstration The steps are also shown here a Open the printer cover b Pull the blue latch up and all the way forward until it stops Troubleshooting Pitney Bowes Operator Guide February 2018 Page 338 of 349 ...

Page 339: ...vertical position and then lift the print head straight up and out d Re insert the print head The print contact must be facing toward the front of the mailing system Troubleshooting Pitney Bowes Operator Guide February 2018 Page 339 of 349 ...

Page 340: ...stops 10 Close the printer cover Once you close the cover the system begins to prepare the print head This may take a few minutes 11 As soon as you are prompted to print a test pattern select the Cancel button at the bottom of the Print Test Pattern screen Troubleshooting Pitney Bowes Operator Guide February 2018 Page 340 of 349 ...

Page 341: ...me screen 13 Select the Run Mail button in the Mailing tile on the Home screen 14 Select the Start button on the Run Mail screen 15 Verify that the envelopes print correctly Troubleshooting Pitney Bowes Operator Guide February 2018 Page 341 of 349 ...

Page 342: ...age For more information refer to How to clear a tape stoppage Re install the tape roll Issue 2 System is not wetting gummed tape Cause s Tape moistener brush is dry due to air block in tubing Resolution Remove the tape sealant bottle and re install Repeat as necessary until tape moistener brush becomes wet Issue 3 Tape button is not available on the Run Mail screen Cause You have selected a mode ...

Page 343: ...Resolution Change the weighing method Troubleshooting Pitney Bowes Operator Guide February 2018 Page 343 of 349 ...

Page 344: ...cur while the tape is feeding from the feeder area to the printer area of your mailing system When an tape stoppage occurs an error message will display 1 Lift the printer cover Troubleshooting Pitney Bowes Operator Guide February 2018 Page 344 of 349 ...

Page 345: ...he blue tape lever to the left and remove the stopped tape 3 Close the printer cover 4 Select Resume printing to continue printing tapes Troubleshooting Pitney Bowes Operator Guide February 2018 Page 345 of 349 ...

Page 346: ...ription Indicia is printing at an angle on the envelope Possible Cause Solution Envelope is skewing on the feed deck Ensure the thickness adjustment knob is adjusted to correspond to the envelope thickness Move the side guide close to but not touching the envelope Related topics Parts of the Mailing System Troubleshooting Pitney Bowes Operator Guide February 2018 Page 346 of 349 ...

Page 347: ... than the amount your meter can hold l The requested refill amount is greater than the maximum refill allowed l The requested refill amount is too low l Refill amount is not in accepted currency increments l The connection to IntelliLink has been dropped Resolution l If you are refilling your meter manually you need to change the refill amount you have selected l Try refilling your meter again you...

Page 348: ...r touch capability may not be attached properly to the touchscreen wiggled out of place l If you have upgraded to the 15 inch display but did not swap out the power cables the touchscreen will shut down approximately 30 minutes after power up Resolution l Calibrate the touchscreen l Ensure the cable is properly attached to the touchscreen l Ensure appropriate power supply cable is being used Troub...

Page 349: ...n Remote System Assistance If you are unable to correct a problem with your Connect Series system the Pitney Bowes Support Center can instruct you on providing remote access Once you provide authorization the center can connect to your system and troubleshoot the problem Troubleshooting Pitney Bowes Operator Guide February 2018 Page 349 of 349 ...

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