2-2
DBS 576/HD issued September 2001
576/HD-50-525
Chapter 2. System Requirements
Section 525 - ACD/MIS Reference
Note:
If the customer plans on running reports throughout the workday,
upgrading to a more powerful PC may be required (i.e.: P400 with 128 MB
of RAM).
Agent View
Agent View requires very little processing power from the host PC and does
not require a dedicated personal computer. It runs concurrently with other
Windows applications on the host PC. This is an important advantage
because it enables the Agent or Sub-Supervisor to remain aware of Call
Center activities, while performing other tasks on the computer.
Panasonic recommends installing Agent View on a PC that meets the
following minimum requirements:
•
IBM-compatible Pentium 100MHz personal computer
•
Windows 95 (Windows 98 or Windows NT)
•
16 MB RAM
•
5 MB available hard drive space for the application
•
CD-ROM (or access to a network CD-ROM)
•
Network Interface Card
•
VGA color monitor
•
Keyboard and mouse
•
Windows graphic accelerator
MIS Server
The MIS Server application does not require a dedicated personal computer.
It runs concurrently with other Windows NT services and applications. On a
host PC with an Intel Pentium 166MHz with 32 MB of RAM, during normal
operation, the MIS Server application requires about 5% of the host PC’s
system resources.
The MIS Server application is the interface to the Phone System, and is
responsible for collecting, organizing, and storing ACD event data. If the
MIS Server Host PC is turned OFF during Call Center operation, all ACD
Data is lost during that period.
