3Com 1102B - NBX Business Phone VoIP User Manual Download

Page: 1 / 96

http://www.3com.com/

Part Number: 900-0095-01
Published: July 2002

NBX

Telephone Guide

Telephones

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NBX 1102 Business Telephone

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NBX 2102 Business Telephone

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NBX 2102-IR Business Telephone

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NBX 2101 Basic Telephone

Attendant Consoles

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NBX 1105 Attendant Console

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NBX Complement Attendant Software

Summary of Contents for 1102B - NBX Business Phone VoIP

Page 1: ...Published July 2002 NBX Telephone Guide Telephones NBX 1102 Business Telephone NBX 2102 Business Telephone NBX 2102 IR Business Telephone NBX 2101 Basic Telephone Attendant Consoles NBX 1105 Attendant...

Page 2: ...States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and d...

Page 3: ...Set Utility 14 Quick Reference Sheets 14 2 NBX BUSINESS TELEPHONES Business Telephone Buttons and Controls 16 Programmable Access Buttons on the Business Telephone 19 Default Settings 19 Status Lights...

Page 4: ...Deleting Groups 35 Marking a Message as Private or Urgent 36 Forwarding Incoming Calls to Your Call Coverage Point 36 Other Ways to Manage Your Voice Mail Messages 37 Other Kinds of Mailboxes 37 Gree...

Page 5: ...ting Labels for NBX Telephones 54 Off Site Notification 55 Do Not Disturb 58 Preventing Unauthorized Use of Your Telephone 59 Telephone Locking 59 Call Permissions 60 Class of Service Override 60 Palm...

Page 6: ...onal Speed Dial 77 Additional Applications 77 8 ATTENDANT CONSOLES NBX 1105 Attendant Console 80 Attendant Console Labels 82 Complement Attendant Software 83 Managing Calls 84 A TELEPHONE INSTALLATION...

Page 7: ...eatures described in this book For a list of features and Feature Codes see the NBX Feature Codes Guide in the NBX NetSet utility How to Use This Guide Table 1 shows where to look for specific informa...

Page 8: ...one calls In some business environments this person may be a switchboard operator User A person who has a single NBX Business Telephone an NBX Basic Telephone or an analog telephone connected to the N...

Page 9: ...the PDF versions of the NBX Telephone Guide and NBX Feature Codes Guide by clicking the icons at the bottom of the screen When you log in as an administrator you can also see the NBX Administrator s G...

Page 10: ...10 ABOUT THIS GUIDE...

Page 11: ...as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility Setting Up Your Password and Voice Mail for the First Time The procedure by which you set up your password and voi...

Page 12: ...sword Feature Entry Tone repeat your new password Confirmation Tone Password Change If your system uses NBX Messaging follow the NBX voice prompts to change your NBX password which changes your NBX Ne...

Page 13: ...nhanced features that you can monitor and change in the NBX NetSet utility See Chapter 4 for voice messaging features If your NBX system uses 3Com NBX Unified Communications or a third party messaging...

Page 14: ...Starting the NBX NetSet Utility earlier in this chapter 2 Click Telephone Quick Reference The quick reference sheet that pertains to your telephone model Business Basic or analog appears Adobe Acroba...

Page 15: ...ons on the Business Telephone Status Lights for System Appearance Buttons on the Business Telephone Unless otherwise noted the features discussed in this chapter apply to all NBX Business Telephones a...

Page 16: ...ovides telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view the directory of people s names in you...

Page 17: ...ccess buttons with indicator lights See Programmable Access Buttons on the Business Telephone and Status Lights for System Appearance Buttons on the Business Telephone later in this chapter 10 Program...

Page 18: ...a hand held device running the Palm Operating System See Palm Integration in Chapter 6 19 Mute button Enables you to prevent callers from hearing what you are saying during a telephone call Press the...

Page 19: ...ransfer in Chapter 7 3 Call Park button Allows you to place a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 7 4 Flash button ana...

Page 20: ...If your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast the display panel shows the external caller s name...

Page 21: ...ic Telephone Buttons and Controls Programmable Access Buttons on the Basic Telephone Programmable Access Buttons on the Basic Telephone Unless otherwise noted the features discussed in this chapter ap...

Page 22: ...of messages in your voice mail mailbox You can also use it to view and dial from the call logs of your most recent calls the internal user directory your personal speed dial list or the system wide sp...

Page 23: ...ctory default setting See Programmable Access Buttons on the Basic Telephone later in this chapter 12 Switch hook under the handset Pressing and releasing the switch hook gives you a dial tone This fe...

Page 24: ...Line 1 on the first row or 2 for Line 2 on the second row indicates the status of the lines See Table 7 If a call comes in on one line while you are on a call on the other line you can answer the seco...

Page 25: ...nent of the NBX Networked Telephony Solutions is the NBX Messaging system which includes voice mail off site notification and several administrative features Voice mail allows callers to leave voice m...

Page 26: ...s in your voice mailbox See Off Site Notification in Chapter 6 For information on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility For how to s...

Page 27: ...ble 8 Steps to Changing Your Password Feature Business Phone Basic Phone Analog Phone Password Change If your system uses NBX Messaging Follow the NBX voice prompts to change your NBX password and NBX...

Page 28: ...r system uses a messaging application other than NBX Messaging such as 3Com NBX Unified Communications or a third party messaging application use the documentation for your messaging application inste...

Page 29: ...s From Any Internal NBX Telephone To listen to your messages from any NBX telephone other than your own within your NBX system 1 Pick up the handset and press the MSG button 2 Press and dial your exte...

Page 30: ...nnot retrieve a message after you delete it Reply to the message See Replying to a Message later in this chapter Forward the message See Forwarding a Message later in this chapter Listen to date time...

Page 31: ...forward most messages either with or without adding introductory comments If the message that you received is marked Private you cannot forward it To forward a message 1 Log in to your voice mailbox a...

Page 32: ...r A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system For...

Page 33: ...iness Telephone only personal or system wide speed dial number See Speed Dials in Chapter 6 A personal voice mail group list number See Creating Personal Voice Mail Group Lists later in this chapter A...

Page 34: ...ord a name for the group and press Record the group number and name 6 Dial one of these numbers 1 to save the group name and proceed to step 7 2 to change the group name and return to step 5 to exit w...

Page 35: ...ouch NBX Business Telephone only personal or system wide speed dial number See Speed Dials in Chapter 6 A site code plus extension to send to a user on another NBX system in your organization Example...

Page 36: ...You can configure your NBX telephone so that all incoming calls go directly into your call coverage point which may be your voice mailbox the Auto Attendant or receptionist or a different telephone nu...

Page 37: ...leave a message for you on this mailbox When you take an extended leave of absence you can create a personal greeting with the scheduled date of return and whom to call during your absence Callers ca...

Page 38: ...m mailbox in the same way that you retrieve messages from a personal mailbox See Listening to NBX Messages earlier in this chapter Group Mailbox A group mailbox is a voice mailbox from which a group o...

Page 39: ...Feature Codes Guide in the NBX NetSet utility For how to set up your NBX NetSet password the first time see Chapter 1 If your system uses a messaging application other than NBX Messaging such as 3Com...

Page 40: ...all arrives while you are on a call 1 Press Hold to put the current call on hold 2 Press the Access button for the line on which the new call is arriving 3 To return to the earlier call hang up the ne...

Page 41: ...press the button under Slct Select 3 Use the scroll keys to move to the name or number that you want to call Verify that the cursor is at that entry and press the button under Slct 4 To move back to...

Page 42: ...hen scroll to the name you want More Ways to Dial a Call This section describes other standard dialing features For information on dialing from an analog telephone see the NBX Feature Codes Guide in t...

Page 43: ...programmed one of the One Touch buttons on the NBX Business Telephone press that button 3 When you finish speaking hang up the handset or if you are using the Speaker press the Speaker button to term...

Page 44: ...ator sets up for the group See Hunt Groups and Calling Groups in Chapter 7 Putting a Call on Hold On an NBX Business Telephone press Hold To return to the call press the Access button on which the cal...

Page 45: ...hang up the handset If you are on an NBX Business Telephone and the recipient does not want to take the call retrieve it by pressing the Access button on which the call originated If you are on an NB...

Page 46: ...voice mailbox you want to transfer the call 3 Hang up the handset Establishing a Conference Call You can establish a Conference Call with up to four parties including yourself You must be using a tel...

Page 47: ...onference call press the Speaker button On the NBX Business Telephone to turn off the microphone press the Mute button The other parties cannot hear you but you can hear them For details about the Spe...

Page 48: ...r the volume of the ring press the up or down Volume Control buttons repeatedly while your telephone is ringing until the volume is at the level that you prefer Ringer volume is different from ringer...

Page 49: ...ne Class of Service Override Palm Integration Using a Headset For help on accessing NBX features from an analog telephone see the NBX Feature Codes Guide below any screen in the NBX NetSet utility For...

Page 50: ...even when you move your telephone from one Ethernet jack to another as long as both Ethernet connections are part of the same LAN Because your extension and personal settings are associated with your...

Page 51: ...peed dial numbers appear on whichever of the 9 Access buttons at the left of your NBX Business Telephone the administrator has not mapped to features See Special Case One Touch Speed Dials later in th...

Page 52: ...ialed frequently by many internal users You can view the system wide speed dial list through the NBX NetSet utility or you can view and dial from it using the telephone display panel You can ask the a...

Page 53: ...lable Access button 1 Log in to NBX NetSet Speed Dials One Touch 2 Any box that has an asterisk in the right margin is available for a personal or system wide speed dial In any of the asterisked text...

Page 54: ...ility from the NBX Resource Pack CD or from www adobe com To use the LabelMakers 1 Log in to NBX NetSet Speed Dials Telephone Labels The label form for your type of telephone appears 2 To edit the lab...

Page 55: ...t you specify for the first attempt See the tables at the end of this topic 4 In the Number Address field If you selected Pager for Method in step 3 Enter a pager number Do not use parentheses hyphens...

Page 56: ...Pager notification for the usual delay at your pager supplier 6 Click Apply 7 Repeat steps 2 through 6 to set up additional attempts if you want The cycle of notice behaviors differs depending on the...

Page 57: ...l notice contains no information about the voice message like time of receipt and the number that called and no WAV file attachment 2 through 5 as Pager You receive a pager call for each voice message...

Page 58: ...ee Setting Your Call Coverage Point in Chapter 5 When your telephone is in Do Not Disturb mode Your telephone does not ring when it receives an incoming call If you use a Business Telephone or an Atte...

Page 59: ...the handset and press the Feature button 432 The display panel on an NBX telephone prompts you to enter your password 2 Enter your password and hang up Your telephone is now locked The display panel s...

Page 60: ...so that long distance telephone calls cannot be dialed from it You may however need to place a long distance call during a meeting Using the Class of Service Override feature you can apply the featur...

Page 61: ...the cord for the headset amplifier into the handset cord s receptacle on the underside of the telephone 2 Insert the cord for the headset into the headset amplifier and put on the headset 3 Pick up th...

Page 62: ...set is off the phone for a long time for instance overnight It may take a few minutes for your headset to return from the power saving mode to the active mode when calls first come in so your telephon...

Page 63: ...r on more than one NBX Business Telephone For any of these features if one person is using a telephone line no one else can listen in on that same line from a different telephone If your system uses a...

Page 64: ...ur voice mailbox Voice mail messages are attached as sound files so your computer must have a sound card and either speakers or headphones See your administrator for assistance with this feature See a...

Page 65: ...striction CLIR NBX 100 and SuperStack 3 NBX On NBX systems that are configured using T1 lines configured as D1 you may need to or choose to prevent the NBX system from transmitting your Caller ID info...

Page 66: ...Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone This feature is best arranged in advance when you and another user know that it would be convenient or necessar...

Page 67: ...s button that your administrator has assigned to Directed Pickup 3 Dial the extension number of the telephone that is ringing Group Call Pickup To answer a call that is ringing on a group member s tel...

Page 68: ...dministrator for that group Hunt Groups Incoming calls ring to one member of the hunt group If that member s telephone is in use or if that member does not answer the call the system hunts for another...

Page 69: ...11 3 Dial the hunt group password which is assigned by your administrator 4 Press To log out of a dynamic hunt group using your NBX Telephone 1 Pick up the handset 2 Press the Feature button followed...

Page 70: ...n your telephone the system logs you out of the group To log out of a dynamic hunt group using the NBX NetSet utility 1 Log in to NBX NetSet User Information Hunt Groups 2 Select the number of the hun...

Page 71: ...follow the steps in Hunt Groups and Calling Groups earlier in this chapter Figure 5 shows an example of a calling group configuration Figure 5 Sample Calling Group Configuration Group Membership To vi...

Page 72: ...ich anyone can use to retrieve it Table 12 lists the factory default Call Park extension numbers Ask your administrator to verify the Call Park extensions for your location If the call is not answered...

Page 73: ...location and equipment you can broadcast a message in one of three ways as described in Table 13 1 Pick up the handset 2 Dial the paging extension as shown in Table 13 3 Speak into the NBX Telephone h...

Page 74: ...e Dallas NBX system and then to the extension at that site Figure 6 Using Unique Extensions to Dial Remote Offices Using Site Codes Your administrator also can configure your telephone system to use s...

Page 75: ...The administrator can create bridged extensions on NBX Business Telephones NBX Basic Telephones If an 1105 Attendant Console is associated with an NBX Basic Telephone you can create bridged extensions...

Page 76: ...he first silent rings the line s status light on the manager s telephone flashes allowing the manager to answer the calls if required Pulse Dialing In some locations analog telephone users must dial t...

Page 77: ...ility to dial a number in pulse dial mode and then to switch to DTMF Use the left carat character as the command to switch to DTMF mode You can also include the digits that you want the system to dial...

Page 78: ...78 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM...

Page 79: ...crease call handling capability In most offices the Attendant Console is used by a receptionist or switchboard operator referred to in this guide as the receptionist Complement Attendant Software CAS...

Page 80: ...of assignments 1 through 50 and 51 through 100 To toggle between the two sets of assignments press the Shift button on the lower left corner of the Console Your administrator can assign features to e...

Page 81: ...be com See Attendant Console Labels next 3 Shift button Enables you to toggle between the two sets of Access buttons on the console Press the Shift button for Access buttons 1 through 50 Press the Shi...

Page 82: ...cess button 4 Press Tab on your keyboard to move to the next text field in the label 5 When you are finished click anywhere outside of the labels to ensure that all of your changes take effect 6 Selec...

Page 83: ...name and extension number the status of a call and the duration of the call The number of calls displayed depends on the number of access lines that you have specified in your general settings Find Ph...

Page 84: ...the Help system in the software Table 15 Attendant Software Buttons and Keyboard Shortcuts Button Purpose Keyboard Shortcut Answer Answers an incoming call Alt A Dial Dials a selected number to place...

Page 85: ...onnecting the Telephone Attaching and Adjusting the Support Bracket Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Problems Connecting the Telephone The underside of...

Page 86: ...g bracket Attaching and Adjusting the Support Bracket Each NBX Telephone is shipped with a support bracket that you can attach to the telephone s underside in low profile high profile or wall mount po...

Page 87: ...he top of the phone Item 1 in Figure 12 Figure 11 Knob for the Handset Support Peg Figure 12 shows the NBX Telephone in the wall mount position Figure 12 Wall Mount Position 1 Handset support peg 2 Wa...

Page 88: ...all of your personalized features speed dials and extension number Swapping Telephones Because your extension number and personal settings are associated with your physical telephone only your adminis...

Page 89: ...mail Your mailbox may be full Log in to your voice mailbox and delete some messages Your telephone may be set up for Greeting Only Mailbox Log in to NBX NetSet NBX Messaging and then clear Greeting O...

Page 90: ...fails The telephone that you are using to pick up the call may not be in the same group as the telephone that is ringing and the ringing telephone does not allow nonmember pickup See Call Pickup in C...

Page 91: ...blems with 90 call forward call coverage point 43 call logs on telephone display panel 41 call park 72 button on Attendant Console 81 button on Business Telephone 19 default extensions 72 retrieving a...

Page 92: ...s mailbox 46 forwarding calls to your voice mailbox as your call coverage point 43 from an NBX Basic Telephone 36 from an NBX Business Telephone 16 forwarding unanswered calls 43 forwarding voice mail...

Page 93: ...29 maximum length 26 Message Waiting Indicator Access button 38 private 36 replying to 31 sending 33 urgent 36 Messaging NBX 25 microphone 17 moving telephones 50 88 MSG button 16 23 Mute button 18 N...

Page 94: ...76 Do Not Disturb 58 S scroll buttons 17 23 security passwords 26 27 preventing unauthorized outbound calls 59 wall mount bracket 87 sending messages 33 shared telephone lines bridged extensions 75 de...

Page 95: ...ing messages 33 forwarding 31 group mailboxes 38 indicators 28 initializing 11 listening remotely 29 listening to messages 28 maximum message length 26 message indicators 28 Message Waiting Indicator...

Page 96: ...96 INDEX...

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