8-2
DBS 576/HD issued September 2001
576/HD-50-525
Chapter 8. Wallboards
Section 525 - ACD/MIS Reference
Supervisors have access to the PC. Each wallboard can have its own address
so a message can be sent to a specific Wallboard and not to others on the
Wallboard network.
Priority Text Messages
You can use Priority Messaging for motivational messages (i.e.,
"Congratulations, we made the numbers!") or for informing the Group of
current priorities (i.e., "Meeting at 2:00"). When a Priority Message
displays, all other messages (including ACD information) are suspended for
the duration of the Priority Message.
Priority Messages may be sent to one (1) Wallboard, or several connected
Wallboards. Priority Messages are sent to the Wallboards one time and are
displayed for a user-defined amount of time.
Delimiter Messages
Delimiter Messages are displayed either between different ACD Group
segments, or in the case of a single group, once per cycle. Delimiter
Messages can also be used for motivational messages (i.e., "Happy
Birthday") or for informing the Group of current priorities (i.e.,
"Promotional Sale on washing machines").
Delimiter Messages continue until the message is turned off in ACD Viewer.
