7-2
DBS 576/HD issued September 2001
576/HD-50-525
Chapter 7. Agent View
Section 525 - ACD/MIS Reference
Button-View (Agent View)
Button-View is the most condensed display format. Button-View displays as
an open application that is minimized on the Windows Task-Bar at the
bottom of the screen (like the Windows Start button). Placing the mouse
pointer over the Button will display a Help Bubble that displays the same
information as the Title-Bar View.
Figure 4.2 shows a typical Button-View window.
Figure 4.2. Button-View Window
Usually Button-View displays the number of Calls Waiting (CW) and the
duration of the Longest Call Waiting (LCW). However, what is actually
displayed on the button depends on the number of applications open, size of
the monitor, and the resolution settings of the monitor.
Agent View license packs are available in bundles of 10, 25, or 50. Agent
View can be installed on any number of host PCs. However, each instance of
Agent View that connects to the MIS Server secures a licensed connection.
Once the number of licensed connections equals the number of licenses on
the software protection device, no other connections can be established.
Help Bubble
Button-View
