OV-2
DBS 576/HD issued September 2001
576/HD-50-525
Overview
Section 525 - ACD/MIS Reference
Figure 1. DBS576/HD ACD & MIS
ACD/MIS Port
DBS 576/576HD
TCP\IP
Wallboards are connected directly to a PC
running ACD Viewer. One copy of ACD
Viewer can support up to 128 wallboards.
Wallboards can display information for one
ACD Group or be setup to display information
for any number of ACD groups.
Agent View is a client that runs on individual
Agent PC’s. Agent View runs on MS Windows
95, Windows 98, or Windows NT.
ACD Viewer is a client that runs on the
Supervisors PC. ACD Viewer runs on MS
Windows 95, Windows 98, or Windows NT.
MIS Server software and the Report Database
require a Windows NT Workstation or Windows
NT Server running TCP\IP.
The MIS Server software collects and organizes
ACD events from the DBS 576/576HD and
distributes the data via TCP\IP across the network
to ACD Viewer clients, Agent View clients, and
Wallboards. ACD events are also stored in the
Report Database that is used by the Report
Manager in ACD Viewer.
