6-4
DBS 576/HD issued September 2001
576/HD-50-525
Chapter 6. Report Manager
Section 525 - ACD/MIS Reference
Queue Average Report
The Queue Average report gives a side-by-side view of Call Center
workload (Calls Waiting and Longest Call Waiting) and Call Center
Resources (Agents) throughout the day, in 15 minute, 30 minute, or one hour
intervals.
Figure 6.3 shows a typical Queue Average report.
Figure 6-3. Queue Average Report
