Section 525 - ACD/MIS Reference
Overview
576/HD-50-525
DBS 576/HD issued September 2001
OV-15
Figure 6. Typical Supervisor Script Editing
•
Report Generation
-
The Supervisor has the ability to generate the
internal standard reports to an external PC or Printer. The ACD card
itself must be equipped with an RS-232 Cable connected to a PC or
Printer.
Through the Large Screen Telephone, the Supervisor simply selects the
report, and depresses the appropriate key to generate that particular
report.
SUPERVISOR
MENU
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
→
DISP SYS INFO
→
CUSTOMIZE
MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
CALL HANDLING
PROGRAM
→
VM NUMBER
→
CUSTOMIZE MENU
→
CALL HANDLING
PROGRAM 1
→
PROGRAM 2
→
PROGRAM 3
→
PROGRAM 4
→
CUSTOMIZE MENU
→
SEARCH 1,015,010
01:Select FFKey
SEARCH 1,020,010
PLAY 7,1
SEARCH 2,015,003
RET 02,010
PLAY 9,0
