6-6
DBS 576/HD issued September 2001
576/HD-50-525
Chapter 6. Report Manager
Section 525 - ACD/MIS Reference
Queue Count Graph Report
The Queue Count Graph report provides a visual view of an ACD Group’s
call flow. Call flow is presented in a stacked bar graph of Calls Answered,
Calls Lost, and Calls that overflowed which adds up to the number of Calls
Offered.
Figure 6.5 shows a typical Queue Count Graph report.
Figure 6.5. Queue Count Graph Report
