Section 525 - ACD/MIS Reference
Chapter 1. System Configuration
576/HD-50-525
DBS 576/HD issued September 2001
1-3
Figure 6.3. ACD MIS Network Configuration
Network Installation
For customers that have an existing local area network (LAN) there are
some cost savings involved for both the installer and the customer. Some
products require running a separate RS-232 connection to each Supervisor
PC (this may also involve short haul modems at each end of the connection).
Connecting the system to an existing LAN allows the MIS Server software
to be installed in the telephone room (or the MIS department), while the
clients (ACD Viewer and Agent View) can be installed anywhere on the
network with no additional cabling.
In a network installation the MIS Server host PC requires two connections.
One RS-232 connection to the DBS 576 or DBS 576HD and one connection
to the LAN backbone (through TCP\IP) is required. After these two
connections are established, the client applications communicate with the
MIS Server application through the LAN.
Windows NT™ Concurrent Connection Licenses
An important consideration in a network installation is the number of
concurrent connections to the MIS Server Host PC. Microsoft Windows NT
Workstation allows ten (10) concurrent connections. (
See the Microsoft
Windows NT Workstation license Agreement for more information.
)
For more then ten concurrent connections, a Windows NT server must be
used and have the appropriate number of users licensed by Microsoft.
Concurrent users as defined here indicates the total number of users,
peripheral devices, and ACD Viewers that will connect to the Windows NT
Workstation.
LCW 3:15
Busy Agents
3
Calls Waiting
5
Agents Avail
0
ACD Viewer
ACD Viewer
Agent View
Agent View
DBS 576/576HD
ACD/MIS Port
