4-2
DBS 576/HD issued September 2001
576/HD-50-525
Chapter 4. ACD Viewer System Components
Section 525 - ACD/MIS Reference
Agent View
Agent View is available in a number of different concurrent license
packages. Agent View license is available in bundles of 10, 25, or 50
concurrent licenses.
Agent View can be installed on any number of host PCs. However, each
instance of Agent View that connects to the MIS Server secures a licensed
connection. Once the number of licensed connections equals the number of
licenses on the software protection device, no other connections can be
established.
Agent View can have multiple instances of Agent View active on the
same
PC. Each instance of Agent View that connects to the MIS Server secures a
licensed connection. If, for example, someone opened up 3 instances of
Agent View on one PC to monitor three (3) different ACD Groups, three
separate license connections are established.
Each license bundle of Agent View comes with a software protection device
that attaches to the printer port of the MIS Server host PC (not to individual
PC's). Agent View verifies the existence of the software protection device
during each Agent View start up process, and periodically throughout the
operation of Agent View. The MIS server application limits the number of
Agent View connections to the amount available on the Agent View
software protection key.
Wallboards
Wallboard support is a function of ACD Viewer and does not require a
separate license. Spectrum Wallboards are available from your
Telecommunication’s Dealer.
