576/HD-50-525
DBS 576/HD issued September 2001
4-1
Chapter 4. ACD Viewer System
Components
Starter Kit
The minimum system configuration is the stand-alone configuration. To
establish a stand-alone configuration requires one (1) copy of MIS Server
software and one (1) copy of ACD Viewer. This combination of the MIS
Server Software and ACD Viewer are bundled together and are available as
an ACD Viewer
Starter Kit
.
There is no difference in the Starter Kit for a stand-alone configuration and a
network configuration. Only one copy of the MIS Server is required per
installation no matter how many ACD Viewers, Wallboards, or Agent View
applications are involved in the system.
The MIS Server software comes with a software protection device that
attaches to the printer port of the host PC. The MIS Server Software verifies
the existence of the software protection device during the start-up process,
and periodically throughout the operation of the MIS Server.
ACD Viewer
The Starter Kit includes one (1) copy of ACD Viewer. Each additional copy
of ACD Viewer is purchased separately as needed. Adding additional ACD
Viewers to an existing system can be accomplished incrementally as the
business grows.
Each copy of ACD Viewer comes with a software protection device that
attaches to the printer port of the host PC. ACD Viewer verifies the
existence of the software protection device during the start-up process, and
periodically throughout the operation of ACD Viewer.
Report Manager
Report Manager is included in ACD Viewer and does not require a separate
license.