5-2
DBS 576/HD issued September 2001
576/HD-50-525
Chapter 5. ACD Viewer
Section 525 - ACD/MIS Reference
Figure 2.4. ACD Viewer - Main View
ACD Viewer is password protected. The ACD Viewer Administrator
establishes passwords and user rights. The Administrative password has
access to all ACD Groups; other passwords are established for access to all
groups, a number of groups, or a single group.
Alarms
Alarms are set individually for each ACD Group and on each instance of
ACD Viewer. This enables Managers and Supervisors to implement
different alarm thresholds on their respective copies of ACD Viewer.
Figure 2.5 shows a typical ACD Groups and Alarm Configuration window.
Figure 2.5. ACD Groups/Alarm Configuration Window
Visual and audible alarms alert the Supervisor when predetermined
thresholds are exceeded, enabling the Supervisor to take appropriate action.
Visual alarms in the Main View are displayed in colors selected by the
