Palm Tungsten C, Handbook

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Appendix B Frequently Asked Questions
380
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If you are using the serial cradle, make sure you selected the
correct serial port on the Local tab in the Setup dialog box.
It should be set to the port where you connected the
HotSync cradle.
■
If you are using the serial cradle, try a lower baud rate
setting on the Local tab in the Setup dialog box.
■
If you are using the serial cradle, make sure you aren’t
running a program, such as America Online, that uses the
serial port you selected in the Setup dialog box.
On a Mac computer, try the following:
■
Make sure that HotSync Manager is enabled on the
HotSync Controls tab in the HotSync Software Setup
window.
I tried to perform a modem
HotSync operation, but it did
not complete successfully. Check the following on your computer:
■
Make sure your computer is turned on and that it does not
shut down automatically as part of an energy-saving
feature.
■
Make sure the modem connected to your computer is
turned on and is connected to the outgoing phone line.
■
Make sure the modem you are using with your handheld
has an on-off switch. Your handheld cannot “wake up” a
modem that has an auto-off feature.
■
Make sure the modem is connected properly to your
computer and is connected to the incoming phone line.
On a Windows computer, check the following:
■
Make sure that Modem is checked in the HotSync Manager
menu.
■
Confirm that the Setup String in the Setup dialog box
configures your modem correctly. You may need to select a
different Modem Type or enter a custom Setup String. Most
modems have a Setup String that causes them to send
initial connection sounds to a speaker. You can use these
sounds to check the modem connection.
■
Confirm that the Speed setting in the Setup dialog box
works for your modem. If you have problems using the As
Fast As Possible option or a specific speed, try using a
slower speed.