T R O U B L E S H O O T I N G
S Y N C H R O N I Z A T I O N : D E S K T O P S Y N C S O F T W A R E
275
14
CH
AP
T
E
R
10
Uninstall the desktop sync software
that came with your smartphone,
restart your computer, and then insert
the Windows Mobile Getting Started
CD, which came with your smartphone.
Repeat the installation process (see
Reinstalling the desktop software).
11
For a Windows XP computer only,
delete the existing relationship between
your smartphone and your computer
and create a new one by doing the
following steps in turn:
•
Disconnect your smartphone and your
computer from the sync cable.
•
Right-click the gray
ActiveSync
icon in the taskbar in the lower-right
corner of your computer screen, and
then select
Open Microsoft
ActiveSync
.
•
Click
File
and then click
Delete
Mobile Device
. When asked to
confirm, click
Yes
.
•
Connect your smartphone and your
computer to the sync cable.
•
When the Synchronization Setup
Wizard appears, follow the steps to
establish a sync relationship between
your smartphone and your computer.
12
If your organization uses a firewall or a
VPN connection, synchronizing with
ActiveSync may not work. For a
Windows XP computer only, go to
microsoft.com and search for the
following topics to help with specific
firewall setup situations:
•
ActiveSync USB Connection
Troubleshooting Guide
•
ActiveSync with Sygate Personal
Firewall
•
ActiveSync with TrendMicro PC-cillin
Internet Security
•
ActiveSync with Norton Personal
Firewall
•
ActiveSync with Zone Alarm Security
Suite
•
ActiveSync with McAfee Personal
Firewall
•
ActiveSync with Windows Firewall
13
Verify with your computer hardware
vendor that your operating system
supports your internal USB controller.
Summary of Contents for Treo 500
Page 1: ...User Guide ...
Page 7: ...C O N T E N T S vii Specifications 303 Index 305 ...
Page 8: ...C O N T E N T S viii ...
Page 14: ...W E L C O M E W H E R E T O L E A R N M O R E 14 1 C H A P T E R ...
Page 78: ...Y O U R P H O N E W H A T A R E A L L T H O S E I C O N S 78 4 C H A P T E R ...
Page 184: ...In this chapter Contacts 185 Calendar 188 Tasks 194 Voice Notes 196 ...
Page 288: ...T R O U B L E S H O O T I N G V O I C E Q U A L I T Y 288 14 C H A P T E R ...
Page 294: ...T E R M S 294 ...
Page 302: ...I M P O R T A N T S A F E T Y A N D L E G A L I N F O R M A T I O N 302 ...
Page 335: ......
Page 336: ...PN 406 11311 00 ...