Palm Treo 500, User Manual

Page: 274 / 336

T R O U B L E S H O O T I N G
S Y N C H R O N I Z A T I O N : D E S K T O P S Y N C S O F T W A R E
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Press More (left softkey) twice
and select ActiveSync . Press
Menu (right softkey) and select
Connections . Make sure the
Synchronize all PCs using this
connection
box is checked, and that
USB is selected from the list.
Windows XP computer: Click Start ,
navigate to Programs , and then select
Microsoft ActiveSync .
Windows Vista computer: Click Start ,
select All Programs , and then select
Windows Mobile Device Center .
4 Do one of the following:
Windows XP computer: Double-click
the ActiveSync icon in your taskbar.
From the File menu, select Connection
Settings . Make sure the Allow USB
connections box is checked, and then
click Connect .
Windows Vista computer: Click Start ,
select All Programs , and then select
Windows Mobile Device Center .
Select Connect without setting up
your device , and then select
Connection settings . Make sure the
Allow USB connections box is
checked, and click Connect .
5 Perform a soft reset (see Performing a
soft reset).
6 Restart your computer and make sure
the desktop sync software is running.
7 If the problem persists, you can enable
advanced ActiveSync network
functionality. Press
Home and
then press Start (left softkey).
Press More (left softkey) and
select Settings . Select
Connections , select More , and then
select USB to PC . Check the Enable
advanced network functionality box.
8 If the problem persists and you’re
synchronizing through a USB hub, try
connecting the sync cable to a different
USB port or directly to your computer’s
built-in USB port.
9 If you’re already synchronizing through
a built-in USB port on the front of your
computer, move the sync cable to a
USB port on the back of your computer
if your computer has USB ports in both
places.