Onity HT22, User Manual

Page: 138 / 153

System Maintenance - 130
service, assign the guest to another room. If not, use the
Blocking Card again to unblock the lock.
Problem: A lock displays a solid green light
with a flashing red light to a Staff Card.
This is the low-battery indication for the lock, and it is
only displayed to Staff Cards. Replace the batteries in
the lock with fresh AA alkaline batteries.
Problem: A card has broken off in the card slot
of a lock.
Use the point of a knife and pry the broken card up
from the slot. When the card is removed, make a new
card for the guest. If the card cannot be removed from
the lock, use the PP to open the door, and then replace
the lock.
Problem: A lock displays no lights when a card
is inserted, then displays a red light after trying
the card several times.
This is a delayed red light indication. If a card is
inserted into a lock, but the lock is unable to read any
information on the magnetic stripe of the card, a red
light is displayed after six seconds. First, read the card
with the encoder to make sure there is information on
the card. If the encoder is able to read information on
the card, the problem is with the read head of the lock.
First try using Cleaning Cards in the lock. The Cleaning
Cards may be purchased from Onity by calling our
After Market Sales department. After cleaning the lock,
try the keycard again. If you still get the delayed red
light, replace the lock and call Tech Support for an
RGA number.