Troubleshooting
- 436 -
Symptom
Cause
Solution
Reference
The paper feed roller
has reached the end of
its service life.
As a guide, the paper feed roller reaches its
service life after printing about 120,000 sheets
for Tray 1/2/3/4 and about 100,000 sheets for
the MP tray. Press the scroll buttons on the
operator panel several times to select
[Configuration] - [Paper Feed Roller Counter],
and check the roller usage of each tray and
replace the paper feed roller if the service life
has reached.
Replacing the
paper feed roller
(Tray1)
(P.334)
Replacing the
paper feed roller
(Tray2/3/4)
(P.338
)
Replacing the
paper feed roller
(MP Tray)
(P.342)
The paper jam with
error codes 392, 393
and 394 occurs
repeatedly.
The paper size set in
the file to be printed is
different from the
paper size loaded in
the expansion tray.
Disable [Media Check]
in the printer driver,
and then print.
Remove the jammed paper.
Cancel the printing.
Load paper of the same size as the paper size
set in the file to be printed into the expansion
tray to be used, and then print.
For the error code
392, 393 or
394
(P.391)
(P.205)
(P.87)
Paper cannot be fed. [Paper Source] in the
printer driver is
selected incorrectly.
Check the paper tray, and select the correct
tray from [Paper Source] in the printer driver.
-
Manual feeding is
specified in the printer
driver.
Disable [Feed paper individually] in the printer
driver.
Printing one
sheet at a time
manually
(P.168)
Paper cannot be fed
from Tray 2/3/4
Tray 2/3/4 is not set up
in the printer driver.
Set up Tray 2/3/4 in the printer driver.
(P.74)
Th machine is not
restored even after the
jammed paper is
removed.
-
Open and close the front cover.
-
The paper gets curled
.
The paper is waved.
The paper is wrinkled.
The paper is moist or
charged with static
electricity.
Use the paper stored at appropriate
temperature and humidity.
(P.95)
Thin paper is used.
Press the scroll buttons on the operator panel
to select [Menus] - [Tray Configuration] - [(Tray
Name) Setup] - [Media Weight]. Then, change
the current setting to a thinner value.
Setting paper
information on the
operator
panel
(P.93)
The paper gets curled
.
The paper is waved.
Thin paper is used.
Press the scroll buttons on the operator panel
to select [Menus] - [Print Adjust] - [High Humid
Mode], and change the setting.
-
The front edge of
paper curls and enters
the gap of the output
tray (top cover).
Thick paper is used.
Remove the paper from the output tray (top
cover) each time you print one sheet.
Alternatively, spread the first printed paper on
the output tray (top cover), close the gap, and
then resume the printing.
-
The front edge of
paper curls and floats
on the output tray (top
cover).
Thin paper is used.
Remove the paper from the output tray (top
cover) each time you print one sheet.
-
The paper twines
around the inside of
the fuser.
The media weight is
set incorrectly.
Press the scroll buttons on the operator panel
to set an appropriate value in [Menus] - [Tray
Configuration] - [(Tray Name) Setup] - [Media
Weight].
Or, change [Media Weight] to a thicker value
than the present one.
Setting paper
information on the
operator
panel
(P.93)