Troubleshooting
- 371 -
Message
Error code
Description
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Invalid Print Data Received
Press OK Button
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If you were printing a private job, the data was deleted because
it was not complete.
Please print it again.
Or, the received PLD command data is not supported.
Please check the printer driver in use.
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Job Log Database Error
Contact the device administrator
Press OK Button
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A database access error has occurred to writing or reading of
print data logs.
Turn off this machine and then turn it back on.
If the same error appears, contact our Customer Service Center
or your dealer.
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IPv4 Address is conflicted
Change IPv4 Address
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The IPv4 Address conflicts with that of another machine.
Please change the IPv4 address.
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Error PDF
Press OK Button
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Unable to print because an error has occurred to the PDF file
you tried to print.
Print again by using the printer driver from the application.
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Invalid Password
Press OK Button
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Unable to print because the password set in the PDF file does
not match the password you input.
Please input the correct password.
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Password required to print
Press OK Button
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Printing restrictions have been imposed on the PDF file. Please
input the password required to print.
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PDF Cache Write Error
Press OK Button
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Failed to cache the PDF file.
Reduce the file size, split the PDF file and print it again.
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Decode error occurred
Press OK Button
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E-mail printing has failed because there was a problem with the
attached file.
Check the attached file.
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Job Type restricted
Job rejected
Press OK Button
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The print data was canceled because only Private Print is
enabled with restrictions.
Select [Private Print] from [Job Type] in the printer driver.
Refer to "Printing with print data encrypted and password set
(Private Print)".
Install Paper
MPTray
Paper Size
Press OK Button
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The print mode has been specified in which paper is loaded in
the MP tray and fed one by one.
Load proper paper in the MP tray, and press «OK» on the
operator panel.
If you are printing a multi-page document, the same massage
appears each time after one page is printed. Press «OK» each
time.
Recovered from error nnn
Print again if the printing result
does not come as expected
Press OK Button
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An error has occurred inside this machine, and the machine has
restarted. Check that the printing goes as expected, since the
machine may have restarted during printing.
Print again if the printing does not work as expected.
Change Paper In
Tray Name
Media Size
Media Type
Press OK Button
Press Help for details
660, 661, 662, 663,
664
The media type of the paper loaded in the displayed tray did not
match that of the paper you are trying to print on. Check the
paper settings of the application you are trying to print from and
the paper tray setup, and match the media type of the paper.
660: MP tray; 661: Tray 1; 662: Tray 2; 663: Tray 3; 664: Tray 4