Oce 5250, User Manual

Page: 139 / 198

Troubleshooting 139
No media
The printer does not detect any media in the media path. To recover,
load the media, then press the ‘Enter’ key (see ‘Loading roll media’ on
page 43).
Cover open
You have opened the dust cover. If the printer is currently printing,
it finishes printing the current band, then stops. To recover, close the dust
cover.
Note:
To obtain high print quality, do not open the dust cover during printing.
Head missing
(Error 60) One or several print heads are not installed on the
carriage. To recover, press the ‘Print head’ key to move the carriage into
position, then install the print heads (see ‘Unpacking and installing the print
head’ on page 36). Close the cover.
Tank missing
(Error 61) One or several ink tanks are not installed on the
carriage. To recover, press the ‘Enter’ key to move the carriage into position,
then a message indicates which ink tanks to install (‘Install tank <type>) (see
‘Installing the ink tank’ on page 39). Close the cover.
Head error
(Error 18, 19, 62) The indicated print head is out of order. To
recover, press the ‘Printhead’ key to move the carriage into position, then
replace that print head (see ‘Unpacking and installing the print head’ on
page 36). Close the cover.
Head error
(Error 21, 24, 36) A head error has occurred. To recover, press the
‘Enter’.
Wrong head
(Error 20) The indicated print head is not in the right position. To
recover, press the ‘Printhead’ key to move the carriage into position, then
replace that print head (see ‘Unpacking and installing the print head’ on
page 36). Close the cover.
Cutter error
(Error 11) The cutter fails to cut the media. To recover, open the
dust cover, then release the green lever to remove the media. Check that the
cutter unit is installed and in good working order and not damaged, (see
‘Replacing the cutter unit’ on page 132). Close the cover. Press the ‘Enter’ key
to restart the media loading.
Media error
(Errors 1-10, 13-16, 31, 32) The printer cannot correctly detect the
size of the loaded media. To recover, open the dust cover, and reinstall the
media (see ‘Loading roll media’ on page 43). Close the cover. Press the ‘Enter’
key to restart the media loading.