Obihai OBi110, Administration Manual

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Copyright 2010-2012 Obihai Technology, Inc. 112
Automated Attendant:
IVR
Announcement
Number
Attendant Announcement What Happens Next:
1 Press 1 to continue this call. When accessed from the OBiTalk,
2 Press 2 to make a new call. If “UsePIN” authentication is enabled and the user enters a
matching PIN, the OBi Attendant will immediately prompt the user
to enter number followed by the pound (#) key. If the entered PIN is
not a match, the Attendant will give the user two additional
attempts to enter the PIN. If the third attempt does not match, the
Attendant will announce a thank you message and disconnect the
call.
3 Press 3 to enter a callback number. If a valid number is entered, AA says “Thank you” and “Goodbye”,
hangs up, and then callback the number in 2s. It the given number
is invalid, AA plays SIT tone followed by an error message.
Tips: Caller can simply dial 00# to have the AA call back his current
number.
User Recorded Prompts
The OBi supports 10 user recordable prompts which are referred to as the User1 to User10 prompt, respectively. See the
section Telephone-IVR-Based Local Configuration on how they can be recorded, or the section Customized AA Prompts
Backup & Restore on how they can be duplicated from one device onto another device.
Customizing AA Prompt Lists
AA does not play individual user prompts directly. Instead it plays a comma separated list of prompt elements, known as a
Prompt List . A prompt element can be a user prompt with optional parameters, or a control element. A user prompt is
referred as %User<N>% where <N> = 1 – 10. In a prompt list this may be followed by a ;r=<start>-<end> parameter that
specifies the range to play for that prompt, where
<start> = starting time mark in milliseconds; 0 is the default if omitted
<end> = ending time mark in milliseconds; the end of the prompt is the default if omitted
If the r= parameter is omitted, the full range of the prompt is played.
Examples:
%User1%;r=1000 = play User1 prompt starting at 1000ms mark to the end
%User2% = play the entire User2 prompt from start to finish
%User3%;r=1300-3720 = play User3 prompt starting from 1300ms mark to the 3720ms mark
%User4%;r=3200-1200 = does not play anything since <end> is less than <start>