Oak Telecom VoxBox, User Manual

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Troubleshooting
Symptom: Command *510 does not allow a mailbox to be deleted.
Solution: The mailbox is used in script menus. Please remove the mailbox from all the
scripts and then use the delete command.
Symptom: In supervised mode, the unit incorrectly returns calls.
Solution: The unit’s time to wait for No-Answer parameter value is greater then the
PBX’s recall time parameter value. Decrease the value of the unit’s Time to
Wait for No-Answer parameter or increase the value of the PBX’s recall time
parameters.
Symptom: In supervised mode, the unit does not recognize answered calls.
Solution: Increase the voice Sensitivity parameter value.
Make sure that the correct Transfer Supervision Type has been selected.
Symptom: The unit transfers calls made to an extension to its mailbox and plays
message stating that the extension is unavailable.
Solution: The extension is in Do Not Disturb mode.
Symptom: The Voice Mail Utility Program (VMS) issues a warning that the COM port
is unavailable.
Solution: Make sure that the selected COM port is not being used by another device or
Program.
If the selected COM port was previously used by another device, remove the
device, shut down and restart your computer to release the serial port.
Symptom: A message is sent to a mailbox group that contains five defined mailboxes
but only two receive the message.
Solution: The messages were sent to all the mailboxes in the group but only accepted
by those mailboxes that did not have the maximum number of messages
recorded.
Symptom: The unit has been programmed to operate in Night mode. When a call is
received, it disconnects the call and switches to Day mode.
Solution: Make sure that the night greeting script is recorded.
Symptom: What happens when a mailbox and mailbox group have the same extension
number?
Solution: Messages are sent to the mailbox. In general, mailboxes have higher priority
than mailbox groups.
Symptom: DTMFs dialed by the unit are not recognized by the PBX.
Solution: Change the amplitude and the ON and OFF levels of DTMFs dialed by unit
(*379,*371).
Symptom: How can the password of the mailbox be reset to its default 1234.
Solution: Use command *570 or press The Reset button in the VMS.
Symptom: How can I find out how much memory is supported by my Voice Mail.
Solution: Use statistics option in VMS.
Voice Mail and Auto Attendant System Installation and Programming Manual 9-2