Oak Telecom VoxBox, User Manual

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General Description
•
Message Notification
The unit automatically notifies the mailbox owner of new messages in
different ways according to the system configuration. Notification may be
local (to a PBX extension) or remote (to a telephone at a remote location, a
cellular telephone or a pager).
•
Security Passwords
The unit supports three types of passwords:
−
System Administrator . 4-8 digits password. Gives access to all data stored
in the unit.
−
Operator . 4 digits password. Gives access to the operating modes of the
system. The available operating modes are: Day, Night, Break and
Holiday.
−
Mailbox . 4 digits password. Gives access to individual mailboxes.
Mailbox owners can change the password at any time.
•
Line Monitor
The unit sends all incoming DTMF codes to the VMS from all the ports,
simultaneously through the RS-232 cable. The line monitor is a powerful tool
to simplify the integration and installation of the unit with the PBX.
2.1.2. Automated Attendant Features
The unit’s automated attendant answers incoming calls and through a series of
recorded menus and telephone directories, helps the callers reach the required
extensions.
•
Opening Greeting
The unit plays a pre-recorded greeting to callers. The opening greeting usually
includes the organization’s name, how to reach an extension, department or
operator, how to switch languages, how to leave a message and to access a
directory.
During the greeting, callers can access a department by dialing a single digit,
dialing the extension number or holding for assistance.
•
Operating Modes
Depending on the time and the system schedule, the unit answers external
calls with one of four opening greetings:
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Day Mode
During normal business hours, the unit answers calls with a pre-recorded
daytime greeting. The daytime greeting enables the caller to reach a
requested extension, mailbox, department, and directory or to switch
languages.
Voice Mail and Auto Attendant System Installation and Programming Manual 2-3