Oak Telecom VoxBox, User Manual

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Troubleshooting
Chapter 9: Troubleshooting
9.1. General
This chapter presents answers to commonly asked questions on operating the
unit. If problems persist, contact your dealer.
9.2. Troubleshooting Guide
Symptom: Local notification does not work.
Solution: Make sure you have entered the correct notification codes.
Make sure that local notification is enabled.
Make sure that line 2 is properly connected between the unit and the PBX.
Remove all the messages from the mailbox and then send a new message.
Check unit’s DTMF level and length.
Add a pause between codes.
For Rings or Sign Rings Notification, the first notification can take up to the
amount of time defined by Ring Notification Interval.
Make sure that for Rings and Sign Rings Notifications the maximum number
of retries has not been reached.
Symptom: External notification does not work.
Solution: Make sure you have selected the correct External Access code.
Make sure you did not add the External Access code to the telephone number
because the unit automatically dials the External Access code.
Make sure External Notification is allowed and enabled.
The first notification can take up to the amount of time that is defined by
Ring Notification Interval.
Make sure start and stop times are properly defined and maximum number of
retries has not been reached.
Symptom: The unit does not transfer calls. DTMF tones are heard or the call is
disconnected.
Solution: Flash 1 has been incorrectly configured.
Symptom: When I dial command code *300, the unit plays an error message.
Solution: You are trying to change the number of digits in an extension after
extensions and mailboxes have been configured. To change the number of
digits in an extension, you must first remove all mailboxes and extensions.
Voice Mail and Auto Attendant System Installation and Programming Manual 9-1